OHP-Wake Green Surgery

Generally very good when you can get through or manage to book an appointment. Recurring medication orders are an issue as they do not turn up at the pharmacy without chasing.

Excellent from start to finish. Now had both of my vaccinations. Efficiently organised by Wake Green Surgery.

When you actually get to speak to a nurse or doctor the service provided is good but it's practically impossible to get an appointment. The phone has a queuing system and you can easily hold for 45 minutes only to have the call cut off when you finally get down to 'caller number 1'. It's so frustrating and we are seriously considering following the many others who have left the practice.

I have had good contact and service from this practice - particularly efficient re contacting me about covid jab.

The doctors are good when you get to see them . The admin is not good

Few competent doctors, very difficult to get appointments, no one answers calls, I live 5 min away and have to go to the surgery to ensure I can speak to someone as no one answers the calls, I have been on phones waiting for at least 40 min. Not fair. Also Very poor information, test results need to be chased, need to chase constantly, I hope I don't get ill as I don't trust they will help me.

Poor service. No face to face appointments.

Good : family GP that we have known for many years : very reliable

Joined up thinking is missing. Communication is poor regarding medication and the reasons for why not all medication can be on repeat prescription. Frustrating and time consuming. Most of the staff are helpful on an individual basis. Not the GP who refused to agree to sign a form so a patient with Dementia could receive a benefit, with no explanation why.

I called my surgery for a face to face appointment with my GP. The receptionist said they can only give me a telephone appointment and if I need a face to face appointment I should do self-referral to ROH. The surgery needs to understand that there are certain things that can’t be discussed on phone. I am 80 years old and not good with the latest technology.