The Dove Medical Practice

Always helpful

Efficient

Difficult to get through to the doctors due to Covid. Reception does not answer the phone calls. Absolutely waste of time place.

Since the Covid pandemic the surgery has essentially been closed to patients. Despite repeated attempts I haven't been able to get an appointment to see a doctor. Reception staff told me that if it's urgent I should go to A&E. I have several ongoing health problems, including clinical depression. Normally they would insist that I see a GP monthly, now I am not allowed to see one at all.

I rang the surgery from 8am to 8.40am for my 7 year old daughter, who is waiting for grommets. Once I got through, I explained my daughter's history and stated she needs antibiotics as her ear had discharge coming out (previous experience I know she needed antibiotics). To be told no telephone consultations available. Now I know they're not taking face to face appointments, but still they never seem to have any telephone consultations! And when you go down there, well all the receptionists sit there let the phone ring whilst they do nothing!! It's a shambles.

Brilliant surgery treat me really well. They go above and beyond and helped me get off heroin. They also referred me to CGL.

Very difficult to get an appointment, otherwise very good. Provided full support to my wife during pregnancy. During her pregnancy my GP was better than Birmingham women’s hospital.

Good but calling at 8 in the morning on the dot to book an appointment and still not getting a place is ridiculous.

I have a 12 year old daughter who has ADHD and is an autistic spectrum. I found ten cans of aerosol under her bed in January and took her to GP to discuss this as it was obviously very concerning. The GP just checked my daughter physically and said that she is fine. I had to then take her to A&E on another occasion as I found another can. They did a safeguarding referral to drug counselling. Finally 8 weeks ago a specialist took my worries more seriously and referred her to dermatology. They thought she applied aerosol directly on her skin as she has a sensory issue. Only through this we recently got autism diagnosis. I feel that if the GP had asked us more questions and had more answers of autism we could have got help much sooner. We are still waiting for CHMHS referrals as apparently we have to ask the school to do this.

They never have any appointment.