SHP - Grove Surgery

They test with everything. I book appointments online and they are fast in getting back to me, and they give appointments to suit my needs.

I have no problems with them. The new online system seems to be working okay and the doctors are very good once you're in. I also have no problems getting my repeat prescriptions sorted.

I have no issues apart from one small blip with the communication recently. I don't go often but when I need an appointment I get one.

It isn't easy to get appointments here but when you do the doctors are brilliant.

They aren't good at all. There are no appointments available but when you go in it's completely empty. Digital access is very hard for me. I've been trying to get blood test results and the receptionist showed me and tried to help but I have still been unable to access them. It's a struggle and no good for elderly people. The doctors are fine, I have no complaints it's just getting in to see them that's the issue.

There seemed to be an real issue about a year or so ago but it seems to have gotten better and easier to get an appointment. Wait times to speak to someone are slot shorter. the triage service has improved whereas before it seemed impossible.

Poor as you can only access them by phoning. Long waits on the phone. They tell you to not come in to to book appointments over the phone. You can wait up to an hour. They don't have an online system.