Shenley Green Surgery
Feedback Rating
Based on 59 reviews
Reviews (59)
Terrible, they're all over the place
September 30, 2025
Terrible. Very hard to get an appointment. It took 25 minutes to get through this morning. they they call you back anytime of day with no specific time given. If you're at work you could miss it. They seem all over the place as they even gave me a wrong link to book an appointment online.
Better at answering phones now
September 8, 2025
It's just getting the appointment, it's a bit of everything. Better at answering the phone than they used to be, used to wait 50 minutes and now got down to 10 minutes.
They gossip and make you feel small
May 6, 2025
They don't answer calls quickly. The staff can be rude and often gossiping and talking rather than answering the phones. Makes you feel like your not human. They make you feel small and it's not okay.
Hit and miss
January 7, 2025
It's hit and miss. The receptionists are okay. It's just trying to get a appointment is difficult.
The care is very good.
September 2, 2024
The care is very good, once you can get an appointment. It can take a while to get one.
Very easy to get an appointment
August 23, 2024
They have greatly improved since covid. Very easy to get an appointment now.
Staff are good
July 10, 2024
They tend to do more appointments over the phone but if I ask for a face to face they will fit it in no struggles. The staff are good too.
No follow up
April 19, 2024
Was prescribed high blood pressure tablet over 6 months ago and have not had any follow up appointments to see how I am getting in with them.
They communicate with me well
March 26, 2024
They're okay. Mom will make an appointment for me when I need one. I think they are okay and talk to me when I get there and explain things in mono tone to keep my attention as I have Autism and ADHD.
Locum doctors are clueless
January 22, 2024
Very difficult to get an appointment and most of the locum doctors are clueless about my medical condition and previous medical history.
