Saltley Centre For Health Care

Rubbish at giving appointments, it takes forever. They tell me I can't make an appointment over the phone or in person. They say I have to do it online. I just want to make an appointment.

I recently had blood tests done at the practice where three bottles of blood were taken. When I called to check my results, I was informed by reception that the hospital had lost all the samples and no results were available. I was told I would need to repeat the blood test. As an elderly patient with low iron, B12, and vitamin D levels, it is difficult for me to give blood frequently. This situation has caused unnecessary stress and delay in managing my health. I hope the practice reviews its processes to prevent this from happening again.

A lot better now there's a text based system. They send a code for a link and I book an appointment that way. I get a same day or next day appointment now. All the staff are good. It's better now you bypass the problematic reception staff as you don't have to call them anymore.

Very rude and unhelpful staff. It took me a week to get an appointment.

Lack of professionalism and staff are not trained properly. Communication is poor and they don't get back to you.

Terrible. They always tell you to go to A&E. Can't get appointments. It's awful to be honest.

It's a challenge to get an appointment and if you do, you see a new locum all the time.

Good as they give you urgent appointments and medication but frustrating how you have to travel so far to there.

I was asked to fill a form for my blood test results, and was told it would take few days and the surgery would ring me to come and collect the results. Whilst me filling this three page form, another patients requested for their results and was given the print out on the spot. It’s who you know at this surgery. I could go on how they were all covering up the whole incident and justifying.

There are long wait times to get an appointment with this service and wait times on the phone can also be long. They are clearly overwhelmed with the amount of patients they have.