Royal Orthopaedic Hospital

After having a knee replacement and having to stay in hospital longer than expected due to an infection I was told I was being discharged from hospital, I was sent to discharge lounge and was looking forward to going home. Due to inadequate paperwork and it being early evening I was sent back up to the ward for another night in hospital.

After having a knee replacement I was very disappointed in the amount of physiotherapy sessions offered after surgery. The appointments were not easy to get which resulted in waiting for two weeks for further appointments. This made me very stressed as my progress was very slow and it resulted in me paying for private physiotherapy on top of the few appointments I had with the hospital.

Disappointed in cancelled twice now to see consultant and now 3rd date given. Will over a year since I saw consultant last

5 star

I came to the Royal Orthopaedic Hospital after referral by my GP.

All aspects of my care up to having the operation have been good, in my opinion.

The consultant was informative and happy to explain my operation to me. The re-operation assessment was efficient. The hip surgery workshop was also informative.

Being diabetic I think the staff in the reception area should be aware of people like myself who are nil by mouth , as it can be sometime waiting for surgery and not eating/drinking can have an effect on us during a long wait.

I find this hospital provides an excellent service, both in physio and day case visits. Staff are always willing to help when they can.

My only complaint would be that when waiting for a relative that's in for day based treatments i.e. injections then you could be advised of an average waiting time. This could be easy to work out as these procedures are done on a daily basis.

There is no coffee machine - it would be nice for people who are relatives waiting.

At least they are very punctual and polite.

Excellent treatment and caring staff. Very impressed with short waiting list times for both operations I have had at hospital. Carpal tunnel and hip replacement.

Only slight comment about service is that consultant was an hour late for morning outpatient appointment in hand clinic one day.

I have used this hospital for the second time, firstly in February and now December. I have no concerns - I would highly recommend to family and friends.

Outstanding care all round. Staff are very approachable.

Waiting area is a bit crowded but that's to be expected at peak times.