Rowlands Road Surgery

They are alright. I can get appointments when I need them but you have to do it over the phone rather than going in which takes longer. The doctors are fine too. I was recently referred for physio and and x-ray and both were sorted within 3 weeks.

I find it difficult to get an appointment and when I do get one it's a locum. I find it an nightmare. I called them at just before 5:30PM and was told it was too early to try and get an appointment. Feels like a do it yourself service now with everything being online.

They are good with dementia patients but getting to see them can be hard.

They're okay on the odd occasion I've used them. I went last year for an issue and was seen within a few days.

I went for blood tests and they arranged it quickly, it only took 3 minutes to take the blood and they followed up with results online the following week. It's very good.

I am happy with the service as a whole but I recently went in for a blood test which showed that I had low vitamin D levels. I was told I would be given a list of medications but my GP never called back with this list. It has now been more than 3-4 weeks since this blood test and I still haven't heard anything.

Good GP practice. I can get appointments with them. The staff are all good. The surgery is tidy and I don't wait too long.

Abysmal

New receptionist possibly or just happened to pick up the phone or doesn’t know the practice process very hard to understand - asked 3 times one particular question!

It's hard to get through on the phone. I can no longer order repeat prescriptions over the telephone. They have told me I have to do it in person or at the pharmacy. I've not had medication for about a week now. The system is confusing and they don't try and help me.