River Brook Medical Centre

The Dr had no interactive skills, not concerned about me, no warmth etc. needs patient interaction course, just typing away while trying to ask questions like a robot, terrible experience felt like I couldn't ask about a different issue, would have to have separate appointment for that. Not good, will change my GP

Dr showed no warmth, friendliness, just typed away on her PC, needs to go on course to interact with patients.

I have got used to the fact that I have to drive to the surgery to get an appointment and that I can't call them. They have an app that doesn't work well. Going in works better.

Brilliant, I find it easy to get an appointment and can get same day appointments too. They're pretty good.

I want to register my husband here.

Very good. My only concern is trying to get an appointment. If I can I turn up as soon as it opens to get in. It's too hard to get one over the phone. The GPs and staff are friendly. I have been with them for 15 years and have no plans to change GP.

They referred on which was very good. The GP is good and communication. We can get an appointment too so it's good all round.

Have been suffering with balance problems, attended the surgery at 8am to get a telephone appointment for medication review. No telephone appointments available but GP said he would see me straight away. Very thorough assessment, sent me for Blood test and ECG which were done whilst at the surgery.
Service from receptionist and GP far above expectations.

Appointment last week to establish I need X-ray had appointment for this today excellent service from the surgery

Fantastic service from phlebotomist/over 40's health check. Reminders about appointments sent. Fitted me in when no appointment was available. Set up appointments with Dr for follow up. Doctor over phone appointment within 10 minutes and explained everything. Answered all my questions.