Reviews (2079)

Shocked at such little support

Other
May 13, 2025
I accompanied my husband to an appointment at the AMU that led to him being kept in hospital. First, while in the waiting area, my husband could not sit, he felt too ill, so had to lie down across several seats. Although it was my husband who was sick I am also in poor health. Once it was decided to keep him in hospital he was found a trolley bed but there was nowhere for me to sit so I sat on the floor. After a while I was in too much pain to stay with him so I left and came home. Of course he was the priority but I was shocked to find so little support for me as family member.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your husband didn't recieve the service we expect from our hospital.

If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Excellent care

A&E
May 13, 2025
Excellent care and treatment but unfortunately my mom passed away. The staff were very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We send our condolences to you and your family on the loss of your mother. We are delighted to hear about the excellent service she received from our wonderful colleagues, while in our care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

They take good care of him

Neurology
May 13, 2025
Neurology is very good. The take good care and care for his needs. They keep him well informed. Cooperative too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Keep cancelling my follow up appointments

Cancer services
May 13, 2025
The keep cancelling the follow up appointment. Four times now without giving me a reason. I have many issues and I can't see a doctor.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your appointments are cancelled causing you concern about your health.

If you think it’s helpful, we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

A wonderful A&E doctor

A&E
May 7, 2025
A 3 hour wait but was seen by a wonderful doctor who after examination, explained the issue and sorted medication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Staff are doing their best

A&E
May 7, 2025
Very busy at A&E but the staff are doing their best. I was seen after 3 hours. The staff were helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Very helpful at respiratory

Respiratory Care
May 7, 2025
The consultants at respiratory clinic are very helpful. I always gets a follow up in advance
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Very helpful

May 7, 2025
Very helpful. My daughter was diagnosed with health conditions and then transferred from the Children's hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

A long wait but excellent staff

A&E
May 7, 2025
The wait was long but the doctors and nurses were very helpful. Excellent treatment and care provided.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Friendly and helpful

Outpatients
May 7, 2025
I went to the fertility centre and it was very good. Staff are friendly and really helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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