Pak Health Centre - R Bhatti

Yesterday I called for an appointment. Started ringing at 8am (when phone lines open) and couldn't get through as surgery had reached 'full capacity'. 42 calls later, I finally got through only to be told there were no appointments available and call back tomorrow as there will be a great and an IEP available. Again today I started calling at 8am. Got through a lot quicker, call was answered by 8.15am but again no appointments available. I repeated what the receptionist told me yesterday but got told other people called before you and there were only a few appointments available. I am fuming, I am off work and need to see a GP as soon as possible. Total rubbish service. Would never recommend this surgery to anyone.

No appointments and long waits on the phone.

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Received an advice slip from the NHS confirming appointment for child to attend doctors for booster injection. There was no contact information on the slip which only provided details of what time and where I had to attend for the appointment. The slip also stated that if I was unable to attend then to let the doctor know. Arrived for appointment and was told that I should have confirmed the appointment before attending. The booster did not happen and I am now awaiting call back from the nurse at the surgery.

In the meantime I have contacted the Childrens Health Department in Selly Oak and they have informed me that the Doctor notified them of the appointment and it was them that sent the appointment slip out.