Lozells Medical Practice

When I contact surgery receptionist are able to either give me appointment or over phone consultation. Always able to help. The doctors are really good always listen to the concern I have with myself and my family and able to offer the treatment or referral that I need.

Lozells Medical Practice provide a great GP service. I have not had any problems at all.

GPs are really good but the receptionists are awful. There is not any appointments every time I call up.
There is always a delay for this which really annoys me. It takes around 2 weeks just to get an appointment.
They don't really understand priorities very well. The GP surgery opens at 8am and by 8.15am they would say that the appointments are booked out.

Appointments are bad, the online system is good to get prescriptions but nothing is ever available when trying to book appointments.

Whenever I phoned them it used to be so hard to get in touch with a doctor. Nightmare to get through to them. I'm so glad I moved GP as they weren't helpful.

I had a good experience and don't find it difficult getting appointments. The waiting time is also okay.

My son has blocked ear tube and was struggling to hear. The GP said he needed to be referred on. Very good and very helpful there.

The service was good. Although it was too quick and would be better for the appointments to be longer. The staff are generally good.

Getting a referral from the GP has been a mission. Took us 6 to 9 months to be referred. Originally they said it was a trapped nerve but now they are looking into it further as they realised it was something more. I think that is why it's took so long to get to be seen by the hospital.

I was originally referred on from my GP for my back surgery to the QE but because there was a long wait I was then referred on to the Royal Orthopaedic and the appointment came through after 2 to 3 months. The receptionists never give me appointments but the GPs are very good.