Longbridge Health and Community Centre (CMHT)

Brilliant. They are always there and it's easy to get medication. They prescribe there and then I take it to the pharmacy. Would be good if they could just send it to the pharmacy save me having to keep going there.

They helped me with medication and supported housing. I have annual reviews with them.

My brother is in mental health crisis. Longbridge Health and Community Centre have been rung many times and no one has come out to do an assessment for him. He needs to be found a place in psychiatric hospital as soon as possible. This clinic doesn't seem to care. When he lived in Solihull the care at Lyndon Clinic in the same sad circumstances was much better.

Couldn't have wished for better support with my mental health struggles, I am very grateful.

Very helpful team. They listen to you.

I was listened to and believed, very important when you feel alone with your struggles with mental health conflict.

Had really bad experience from their people who visit you at home. They cancel on you then you get a letter saying you weren’t in at the time of the new appointment that you never even knew about and try to discharge you.

I haven't seen them in a while. They used to not be as good but they have improved more recently. They do call me but I don't have much face to face appointments with them.

I am overdue an appointment with them by over a year. I phoned and they gave me an appointment. A couple of days since and they cancelled it. They said they would give me another appointment but that was in July and there has been nothing. The appointment was due in 2022. They say they will pass on details to receptionists. The psychologist has left but I have not seen anyone since. Still waiting for an appointment. They gave me a list of things to help but they weren't helpful.

My wife has had to change from one area of the trust to the one in Longbridge. My wife felt very supported and cared for with empathetic staff who listened to her. My wife was worried that she would not get this service when moving to Longbridge. Sadly this has been fully realised. My wife struggled for weeks to receive a call back a duty worker and when they did call back they were dismissive of her needs and concerns and did not want to engage with her which left her feeling more vulnerable than before the phone call. Staff state that they are referring concerns to the manager but after being at Longbridge for a year we only received one call back.

The psychiatrist has been very supportive but the rest of the staff have been rude, uncooperative and dismissive of her needs which has left everybody around her feeling anxious that she is not receiving the support that she needs.