OHP - Leach Heath Medical Centre

The doctor told me to make a blood test appointment. I went to the receptionist to make an afternoon appointment because I work in the mornings. The last three blood tests was at 1:30 in the afternoon. Ask to make Appointments for the afternoon to be told they do not do appointments in the afternoon. I said would you like to explain to me why my last three appointments have been in the afternoon I don’t know I was told and you never had them in the afternoon, So got my phone out and showed her the texts of my appointments Leach Heath medical centre manager started arguing with me that they do not do appointments in the afternoon so I should have a phone and said why have I had the last three appointments for a blood test in the afternoon we don’t do them in the afternoon and I’m still showing on my phone. My appointment was in the afternoon after arguing for five minutes and I have an appointment at 1:30 pm. I’m absolutely disgusted with the manager who is obnoxious arrogant and a narcissist. At the same time, there was another lady who was a patient who was complaining about the manager and he’s going to also put a compliance team of how rude and arrogant she is. This is the second complaint I’ve made about this manager

A good service. I will give them 5 stars.

It was hard to get appointments before but now they have an app it's much easier. It takes a while for an appointment to get blood work done though. Also you can only talk to the GP about one issue each time.

Referred me for further tests. They are good and I can get appointments.

I'm not happy. Booking appointments is near impossible. They just tell me to call again.

Can often get same day appointments for children. Never had a problem with them.

The service is up to standard. The GP referred me for an ADHD assessment and I have been waiting 2 years.

They are trying to help but they need more staff, new doctors and nurses.

I had measles jabs there, one last week and one a couple of months ago. The GP is brilliant. They are excellent. I can get an appointment, no bother. Absolutely brilliant.

Doctor referred in November 2023 and had an appointment in February 2024. There is no continuity of care. You never see the same doctor twice. It's not a good service. The receptionists are gatekeepers.