Ladywood and Handsworth CMHT

Very dismissive staff, a mistake had been made on my prescription, ended up sending me to my GP, who of course couldn't help. Needed sleep meds which I did not get. Was made to like feel I was in some way trying it on. After their mistake.

Prescription is never ready on the day they tell you to come & collect it. They always tell you to come back the next day. Rude staff that don’t care about you or your mental health. This place needs shutting down!

My daughter is the patient for past twenty five years she is still suffering, they treat her for few weeks and then discharge her then her condition detareate I have to ring for days some time weeks before they will respond, even now her condition is very bad but I can't get hold of anyone.

Mixed feelings about treatment,and experience with NHS, but I do have the option, that, I should have been focused.

This really is the worst NHS service that I have used. I have previously raised complaints and the reply is that I am making it all up. I am neither delusional nor a liar

Ok

I go therefore cancelling but they really get back to me

I've been left with no support or call back for weeks. I call every couple of days to find out what is happening. No one calls me back even when they say they will. They say they will chase it up but I've heard nothing back and its been nearly a month

Staff can come across as quite dismissive. Tell you you are under depot and psychiatrist, can't do anything for you. Came here when I had bad thoughts, depression, anxiety and couldn't sleep. Came to see duty worker. When you don't feel well, kept coming here as didn't feel well but they wouldn't help me, kept saying wait for psychiatrist appointment. When in crisis I call Orsborn House, they help me a little.
See psychiatrist every 6 months, enough for me. When see psychiatrist have half an hour, very good, ask how you are feeling. Staff on reception, their attitude, could be better. Depot is every two weeks, usually only have to wait 10 minutes.

I have been here recently and I seem nobody is caring because staff are playing with my mind, as they do not listen to us. I am on clozapine and I have not improved. Always says if you need please contact but she never talk to me and replies what do you want.