Kingsmount Medical Centre

They're not good. All the GP's have retired so now I don't have anything to do with them because I don't really have to go. They're shocking because you can't get in. They're dragons on the reception, they diagnose and say whether you deserve an appointment. I have high blood pressure and I'm meant to be seen every 3 months because of the medication I'm on. They didn't end up seeing me for 18 months and they were meant to be seeing me regularly to see that nothing is damaged because of the medication. The receptionists should have checked with the doctor before turning me away.

Struggle to get an GP appointment. Invasive and intrusive asking from telephone receptionist. Have moved to another surgery where problem has improved.

Was with them before and they were awful. Could not get an appointment nor see someone when I needed. They were not helpful. I just had to move in the end.

They are good and I am quite satisfied from them.

Very difficult to contact them and specially to see or talk to GP.

I was told I needed an ECG due to a medical condition and needing further tests. However, they would only phone me when there were cancellations from other patients where the appointments would be the next morning. I was unable to give notice for time off work for these appointments. This continued over a period of 2 months and I was never once offered an appointment in advance. Due to this, I had to leave the surgery recently so that I can get the medical assistance I require.

Closed since March 2020 at the outset of Covid 19 still not open a year later, very rude receptionist who do not let you speak, and talk over you disgraceful behaviour to those needing help during a pandemic. Also making people travel out of their area to another of the practices in the group which is unacceptable especially to the elderly and clinically vulnerable enable. Why are they not open when other surgeries are and PPE is available to all. No blood tests are being done at this surgery and they will not allow you to go to a hospital which is nearer than other group practices. All in all a very shambolic system and where are all the Doctors are they all on furlough. The whole GP system needs sorting out.
Prize Draw Data

The service is usually lacking and the systems seem to have staff tied up in knots but I cannot fault them in regards to offering the COVID-19 vaccine. They were brilliant.

The staff have been very kind and have resolved problems with speed and satisfaction. An issue we had with tablets recently meant that we had to call a second time to pick up part of a prescription request. the outcome was that the tablets originally omitted were delivered to our house within two days of our contact with Kingsmount.

Kingsmount medical centre has let its patients down by being closed during the pandemic. Clinically vulnerable people or elderly people should not have to travel out if their area during a pandemic or under normal circumstances, utter disgrace.