Kingsfield Medical Centre

The standard of service has deteriorated considerably. The practice was always well run and responsive. Now it seems to have taken Covid as an opportunity to reduce the service it provides to its patients. The contract between the doctor and the individual is broken. The receptionists don't appear to be coordinated. Whilst they have been kind and continue to be so as individuals, they have become gatekeepers from hell. I organised a telephone appointment for my sister and called to ensure that they had the correct number, no call, and no follow-up. To access the service one has to join a rat race to see who can get to the phone at 8:30 am to get a slot in the day. It's the best example of provider capture, how does the ordinary person get a say into how these public-paid services provided by private GP businesses are delivered?

Mixed Experiance

Only telephone appointments

Had phone to change an appt

Very good service.

I could book an appointment directly every time I needed. And I could get the phone called in for the emergency appointment as well. If People want to book an appointment to see a doctor, they have to wait for 3 weeks or even longer.

Some doctors are reluctant to give a diagnosis and waste precious time.

Always professional and caring. Try to resolve issue quickly.

The GP's are generally friendly and professional. Sometimes it is very busy and difficult to get through by phone to make an appointment.

Service is good if you need an emergency app but it's a 2,3 week wait for non emergency which I think is too long.