Jiggins Lane Medical Centre

After Covid it has been increasingly difficult to get an appointment to see a doctor. They say they are fully booked but when you go up the waiting area is empty. Now they've got the new online booking system, which I haven't used yet, as its only available while the doctors are open. Why not have it available 24/7 to leave a message that can be triaged in the morning.

I have never had problems getting appointments with them in 30 years. They're good doctors.

Initially it was okay to get an appointment and they referred on. They're good in general If we have any issues we can contact them.

It's easier with the online system for me but I'm not sure it would be easy for everyone. You usually get an appointment within a day or two.

They're usually okay. They've changed the system recently which can make it harder depending on how tech savvy you are but I prefer to phone to make an appointment but they won't let you book that way.

They have changed to an online system which is good as they see it all the same day and we usually get an appointment. No complaints.

Very rarely get to speak to a doctor

I was given a diabetes tablet which can lead to toe amputation and I was not told about it by the GP. As a consequence after a year I had complications and the toe was amputated.

Accessing it is very easy, you fill out a form and then they advise if you need a telephone or face to face appointment. They get back to you within a couple of hours. It's easier now than the old system.

They're alright, they got me referred for surgery. I don't often use them but when I need them they're very good. Receptions is good too.