Heartlands Hospital

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your care, especially regarding staff attitude.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying.

We’re sorry to hear of the long waits and staffing shortages you faced in our ED. We hope the rest of your patient journey with us was more positive.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you have had so many issues getting an appointment.

Although you have mentioned speaking to them already we'd urge you to again make contact with the Patient Advice and Liaison Service (PALS) to provide your details and ask for an update. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department and left without seeing a Doctor.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Dear Patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Dear Patient,

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our asthma service and their staff have provided you great care for many years.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Dear patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department before your deep cut was seen to.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Dear patient,

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our weight management team was able to support you.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had a long wait to be seen and treated in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham