Halcyon Medical Practice

I was with them for 3 years but left because you cannot get appointments and seeing your GP is very difficult.

I registered last year and used them once. They were very good. Very helpful. I called them and it took a while to get through but I was seen in person.

I don't access them regularly but there is always a struggle to access them. Like getting an appointment. You call them at 8:00 - 9:00am and your put on hold. After 9:00am there are no appointments available. It takes 7 days for blood tests results to come back.

We received a GP link to register online. This was completed in September and it has been over a month and we have had no contact from them. I got the email with a reference number. No NHS number yet. We got cold symptoms last week and we didn't know what to do.

I registered on 16th September and since I had had no confirmation. On the website it says that new patients are3 welcome but after filling it in from the link I have had no information from them. I had a sore throat and had to go to a walk in centre but I can't remember the name of it.

5 stars so far.

I tried to register with them and they said they have a high level of patients and to register with another practice. It's taken roughly 12 weeks for them to get back to me and let me know.

I went in September 2022 for registration. I filled out the form. When I followed it up they had lost the form. Then they lost the online application. The whole year I paid a fee for health care as a student. I didn't end up being registered until August 2023. I did multiple follow ups and they said it would be done. You lose patience when calling them and they don't answer. It's very frustrating.

I don't need to use them that often. I don't have the time but if I needed to I know I can get an appointment.

They are really good. I am able to get an appointment when I need one. I phone them to make and appointment and I can get through to them. They referred me onto a counselling service but it wasn't what I needed.