Good Hope Hospital
Feedback Rating
Based on 917 reviews
Reviews (917)
Helpful and supportive
August 31, 2021
The team at Sleep Apnea Clinic was very helpful and supportive.
Unable to contact the Physiotherapy Dept
August 31, 2021
Unable to contact the Physiotherapy Dept. Phoned every day but always get the answering machine. I've had a full knee replacement done at then Veterans Clinic at Oswestry and they have sent them notification for physio l. I have heard nothing for 2 weeks and no one bothers to listen to voice mail or answer phone.
Midwife Team
August 30, 2021
I was induced with my baby, my induction took 4 days with no visitors or support. I had a panic attack when they were trying to break my waters, I felt I had no control or someone there to support me through this despite being a high risk pregnancy. I felt like I had no choice in my decision and was very out of control with no support. My baby is now 7 months and I have never met a health visitor, when I try to contact her she ignores me.
Rude staff & Unhelpful
August 17, 2021
Rude staff. Unhelpful. Lacking knowledge. Appointments cancelled often. Secretaries not answer phones, working from home with no way of answering phones.
Not as good as it should be
August 13, 2021
Not as good as it should be, can't read X-Rays with 5 broken ribs and told to return a week later as they discovered the broken ribs the day after. Don't answer the telephone
Poor Care
August 6, 2021
Poor care for patient mental health and poor communication. This has not changed with easing of restrictions as they haven't changed their operating procedures.
Rude Nurse
August 5, 2021
Went with my husband who has dementia and the nurse said is it really necessary for you to be here I said if it wasn't we wouldn't be here she was very rude then said we have covid here I replied I know its everywhere if we didn't need to be here we wouldnt
Amazing Team
Paediatrics/children services
July 6, 2021
Amazing staff who made us feel completely at ease during one of the most traumatic experiences in our lives when my eldest son nearly lost his life due to undiagnosed type one diabetes. Ever since leaving the hospital they have always been at the other end of the phone no matter what time of the day or night, they also make sure my son is the centre of every appointment and make sure he feels 100% involved in his care. The selection box they sent him at christmas is just a small thing that meamt so much to him. Dr and his whole team are amazing.
The whole process was efficient
Accident and emergency services
June 16, 2021
I attended A&E on Monday 5th April 2021, after a minimal wait I was triaged and directed to minor injuries. I was guided, assessed, treated and taken down to a medical ward by the same nurse who was thorough and sought consultant advice regularly. She was very thorough and explained every step of the process. On the medical ward I was treated by a junior doctor who explained the tests I was undergoing and in due course explained the results and recommended course of action after discharge. The whole process was efficient and patient centred and, although there was clearly stress on the service, my care was excellent and coved safety. I felt safe and valued throughout.
Prize Draw Data
Prize Draw Data
Continuity of care
Accident and emergency services
June 10, 2021
I recently was taken to Good Hope after falling ill and 111 calling an ambulance. This is the third visit to A&E in approx 2 years. This was the first visit during Covid. I found this visit far better than my previous visits. Previously in both visits I was seen by multiple team members whilst in A&E for each procedure/observation/test that was carried out... different healthcare assistants, nurses, junior doctors, consultants. Each time I had to repeat my symptoms and what had happened which was very traumatic. At the first visit, I was suffering from postnatal depression (although attending A&E for a different physical reason). I had never been separated from my baby who was only a few weeks old and was breastfeeding. I was in pain & asked a male nurse if they had a breast pump. He tried to find one but could not. He asked me what to do. I ended up in a side room alone with a plastic cup to attempt to hand express in, tears running down my face, worrying about my baby and how my mum had to find a late night pharmacy to attempt to give him his first ever formula feed as I wasn’t there. There really should be a breast pump available at A&E for new parents, and staff should be trained in how to treat lactating mothers. When I was discharged I had to ask whether the medication prescribed was safe for breastfeeding, and advice was sought by the staff as they were unaware. They should also be trained in postnatal depression & how to support women during A&E attendance. What made this recent visit so much better was the continuity of care. Due to Covid (I was in the non-covid, majors area) I was seen only by one healthcare assistant, nurse & doctor. I only had to repeat my symptoms once. I felt connected to the team. They popped in to check in on me regularly & to update me (they appeared far less busy than previously where we had to try to find somebody to ask for an update). The continuity of care really stood out. I realise this would not always be possible but the difference it made was amazing so if it could be implemented where possible it would be really helpful. If this had been the case 12 months earlier, I would have felt so much better & more supported.
