Forward Thinking Birmingham
Feedback Rating
Based on 67 reviews
Reviews (67)
Great counsellor, no follow-up
Outpatients
April 8, 2022
I had a great experience with my therapy and my counsellor, but I felt like I was left abandoned as soon as the sessions finished. I needed immediate help afterwards, having to wait three months just doesn't cut it. I'm not being offered more support at all, I have no option but to wait, and I can't. It's horrible.
Very slow to respond to referrals
November 11, 2021
Very slow to respond to referrals and provide no communication during the waiting time making it very difficult to support family members in need of help.
Was given number via doctors..only 1 phone
November 9, 2021
No follow up
No appointments
No appointments
Vwry slow response time
October 26, 2021
Left me with no support otheer than being put on a very long waitinf list for psychological therapy. I got very mentally unwell a couple of months after this and had noone to turn to
Very poor
October 7, 2021
Very Poor
Very slow and and disappointing
August 7, 2021
It is very slow and and disappointing. My daughter is still waiting for a psychiatric review one year after referral. Any support is phone based and outsourced and you do not feel that the people you are speaking to are suitably qualified or experienced
Mixed Review FTB Access Centre (Crisis Team)
April 23, 2021
Our experience has been mixed, dependent upon which staff member you get. Some are excellent. Some are poor. We requested a copy of a care plan almost 2 month ago. one month ago we asked again to be told the care plan didn't exist and so someone sat down and did a really good job of writing it with us on their lap top. However we still have not received the copy despite reminders
Very hard to access Forward Thinking Birmingham STICK team
April 23, 2021
For my15 year old. Very hard to access abs keen to discharge asap.
Very poor
April 20, 2021
Very poor
Not fit for purpose
April 18, 2021
They need more psychiatrists and psychologists. Staff are so busy they cannot properly assess and treat . My child has not had the therapy she has needed and has been medicated instead. They do not write detailed enough reports for ehcps with no recommendations. Crisis team have never helped us. We have had to use our child's benefits for private treatment.
