Reviews (57)

Relatively easy to get appointments

February 26, 2025
Relatively easy to get appointments, if I can't get a GP appointment, I can see the nurse. The reception staff are good.
J James

Very good

February 19, 2025
A very good experience and the issue is being investigated.
Anonymous

Can get appointments quickly

January 29, 2025
Sometimes it can take 10 to 20 minutes to get on them on the phone but other than that it's quite quick and they will do a same day booking. I have a lump in my neck and they made an appointment quickly.
Anonymous

Reply from Fernley Medical Centre

Dear Patient,

Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.

Kind Regards,
Fernley Medical Centre


Provider responded

They save a lot of time

October 29, 2024
Good. They have changed quite a lot. They text me saying to send my blood pressure reading to the GP which saves a lot of time.
Anonymous

Reply from Fernley Medical Centre

Dear Patient,

Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.

Kind Regards,
Fernley Medical Centre


Provider responded

Excellent care provided.

October 8, 2024
Excellent treatment and care provided by my GP. He has always referred me to the relevant service straight away.
Anonymous

Reply from Fernley Medical Centre

Dear Patient,

Thank you for taking the time to provide your kind positive feedback!
As a Practice, we continuously strive to provide excellent services and we are pleased that your experiences reflect this. Feedback is extremely valued. I will share your comments with the practice team.

Kind Regards,
Fernley Medical Centre


Provider responded

Quicker using the app

October 8, 2024
The app is quicker to get appointments.
Anonymous

Referral came though quickly.

October 8, 2024
They arranged a referral and it came through quickly.
Anonymous

Pretty good.

September 23, 2024
They're pretty good and they will see my son face to face. The only thing is the early times you have to call up at 8am to book an appointment. They could improve the booking system as it can be difficult. But you do get same day appointments.
Anonymous

Wonderful GPs

September 2, 2024
Very difficult to get an appointment but the GPs are wonderful, very kind and helpful.
Anonymous

Struggle to get appointments and rushed

August 13, 2024
My elderly mother struggles to get appointments at 8AM. She has gone in physically to get one, however the queues are too long and the appointments are all gone by the time it gets to her approaching reception. Trying again the next day has the same outcome. When we do get an appointment there isn't enough time to discuss all the issues so feel rushed.
Anonymous

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Fernley Medical Centre

Contact

0121 411 0347

560 Stratford Road
Sparkhill
Birmingham
West Midlands
B11 4AN

Location

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