Broadway Health Centre

No one ever looked at the source of my pain/ infection. Had to triage and diagnose myself and push for own treatment. Was like a loophole circuit obstacle I had to jump through - while being poorly - to receive care. Self triaged through the questionnaire, assessed my own ailment on phone to clinician, pharmacist was under experienced and overwhelmed (though kind and it was nice to finally see a human) to know what they were looking for, so I had to tell them what to do. People who are less able to advocate for themselves must be lost in this fragmented, soulless, non-person centred system. Needless to say, my partner and I are immediately switching to a different service.

The NHS is getting worse. I can't get appointments with my GP. They say they will call back and they don't. I have stopped using them. I take care of myself.

They're not very good. Took ages to refer my son. Medication never made him better.

The GP was good and I can get an appointment.

All good. It's easy to find an appointment.

Good and if anything, they chase me. It's easy to get an appointment. I have never had to have an urgent one.

Doctors are not responsive. Only a nurse takes care of things. For his diabetes and back problems. It's not good.

The appointment booking is difficult. They tell me to call the next day. They don't ask me to call 111. The GPs are good. The reception staff are not good.

The GPs are alright. I don't use them much.

During Ramadan I had an issue and they didn't call me in. It took a long couple of hours to get through and they weren't helpful, they just said they would do blood tests and then you don't get your results or any information to help with the issue.