Bournbrook Varsity Medical Centre
Feedback Rating
Based on 45 reviews
Reviews (45)
Medication
August 11, 2025
Been on medication for something that didn't even do anything.
This was due to a doctor opening up a discontinued repeat prescription. I have reported it further.
As a patient I was given the runaround, when the receptionist gave me wrong information regarding the pharmacy and my prescription.. Saying it was sent to the pharmacy and then it not being sent. This delayed me getting my medication
This was due to a doctor opening up a discontinued repeat prescription. I have reported it further.
As a patient I was given the runaround, when the receptionist gave me wrong information regarding the pharmacy and my prescription.. Saying it was sent to the pharmacy and then it not being sent. This delayed me getting my medication
I'm really happy with them
August 5, 2025
Always on the ball and does a lot for me. I can always get an appointment and has always been proactive with patient care. I'm really happy with them.
Polite, supportive and helpful staff
August 5, 2025
It was alright a few weeks ago when I went to get help with my depression. It has a lot of students there. A good service delivery and they send referrals quickly. The staff are polite, really supportive and helpful.
Dishonest
July 20, 2025
Registered manager dishonest and not reporting when her management team for negligence towards patients.
Acting without following policies. Not allowing patient choice, and refusing to follow NHS guidelines when dealing with patients.
Can’t get appointments with doctors due to all doctor’s now part time jobs. Surgery’s standards have dropped due to this and poor quality of care and management.
GP always running late due to patients with complex needs they claim. But notice GPs talking behind desk and rushing me because I raised it when I spoke to the receptionist.
Not professional at all.
Acting without following policies. Not allowing patient choice, and refusing to follow NHS guidelines when dealing with patients.
Can’t get appointments with doctors due to all doctor’s now part time jobs. Surgery’s standards have dropped due to this and poor quality of care and management.
GP always running late due to patients with complex needs they claim. But notice GPs talking behind desk and rushing me because I raised it when I spoke to the receptionist.
Not professional at all.
Can get same day appointments
June 17, 2025
You can easily get same day appointments and the staff are very helpful and kind.
Online system doesn't work
June 11, 2025
It's nice but the system that staff use doesn't always work. The appointment ran late and made me wonder if I had successfully made the appointment. The GP was nice but the online form only works at certain times of the day. If you want call them an make an appointment, they tell you to go online and do it.
Cannot fault them
June 10, 2025
I felt listened to and they said they would do a referral straight away. Can't fault them. It's easy to make appointments. A good GP.
Same day appointments
June 10, 2025
Since my GP practice introduced triage for appointments I have always been seen same day for what I consider important matters.
Pointless screening for me
June 10, 2025
The screening through Bournbrook seems rather pointless for me. I have neuroendocrine cancer of small intestine and annual scans. Surely any progression would be picked up in those scans. The screening always comes back as nothing worrying found. I fear this screening is a waste of NHS funds for me.
Quick to register me
April 29, 2025
I have moved from Worcester and joined this surgery. They were very quick to register me and gave me an appointment quickly.
