Reviews (1565)

Don’t privatise the NHS.

December 17, 2019
Don’t privatise the NHS!!!
Anonymous

Reply from Birmingham Womens Hospital

Thank you for your feedback, unfortunately, this is not something that we have any control over. We are grateful for your comment. Best Wishes, the Patient Experience Team.


Provider responded

Staff is very kind & helpful

December 17, 2019
I've been here for the last week. The staff are very kind & helpful. Ward is clean and help always available.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for your lovely feedback, we are grateful that you have taken the time to share this with us, particularly about the great service you have received from our staff. Best Wishes, the Patient Experience Team.


Provider responded

very good service

December 17, 2019
Highly satisfied, very good service.
Anonymous

Reply from Birmingham Womens Hospital

I'm so pleased to see that you were satisfied with our service, we are always aiming to provide the very best care and treatment for our patients, and I'm glad to see that you experienced this! Best Wishes, the Patient Experience Team.


Provider responded

I feel safe over here

December 17, 2019
I like the way they treat patients, they take extra care, feel safe.
Anonymous

Reply from Birmingham Womens Hospital

I'm so pleased to know you feel safe when you come to our hospital, thank you for sharing your kind words about our service. Best Wishes, the Patient Experience Team.


Provider responded

Staff looked after me very well

December 17, 2019
I had a pleasant stay over here. Staff looked after me very well.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share about your positive experience when you were staying with us, I'm so pleased to see that the staff ensured you were well looked after. Best Wishes, the Patient Experience Team.


Provider responded

Good care and professional staff

December 17, 2019
I have had three babies over here and all I can say is, it’s a great hospital with professional staff. Good care is central to everything.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for sharing such a lovely, positive message regarding our Trust. I'm so pleased to see you have had a great experience with us, for all three of your pregnancies. Best wishes, the Patient Experience Team.


Provider responded

Good services offered

December 17, 2019
Good services offered, on time with care and respect. Excellent treatment explanation and aftercare support.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your kind words about our Trust, I'm so pleased to see that you had excellent service provided. Best Wishes, the Patient Experience Team.


Provider responded

Midwives were excellent & brilliant aftercare

Maternity
November 20, 2019
Early stages of labour – moved from delivery suite to birth centre as told a room in the birth centre had become available however we were left in the retreat room for two hours with no checks made by midwife despite having asked for more pain relief. Despite initial experience, once in established labour the midwives were excellent, aftercare in ward 4 was also brilliant, and lot of support was provided for breastfeeding. Discharge took a long time (3 hours) when I was unnecessarily taking up a bed. Also didn’t given my medication on time, so had to come back for them (antibiotics/iron tablets/pain relief). Discharge notes also had errors in them.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback with us. I was sorry to note that your initial experience in the retreat room was poor, but pleased to see our service improved for you. I'm happy to see that Ward 4 were able to provide such great support for breastfeeding. I am sorry that the discharge process did not go well, if you would like to discuss it further with us, you can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.


Provider responded

Strange appointment

Gynaecology
November 8, 2019
Came for a follow up appointment. Took five minutes standing up queuing to even record I had arrived. They've updated the waiting room, which makes more space, but it was still very crowded, and hardly any seats. The one I had to sit in was sticky. There's a sign to say you can ask for water to drink, but the staff were so busy, it was hard to approach them.
A nurse updated the whiteboard to indicate waiting times were over an hour, but no one said at sign in, and she didn't say out loud to the room, which would have been helpful.
Finally got called in to see consultant, who was very abrupt and rushed through with the appointment. He interrupted it to take a call on his mobile. He gave a lot of information very quickly, and then suggested treatment options I'd already tried, so he didn't seem to have read any of my file.He dismissed this and said I should just take it up with my GP instead. I felt very rushed and that I couldn't ask the questions I needed too. I had to sit in the reception for a while after just to regather my thoughts I'd felt so rushed.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We are deeply saddened to read your comments of your visit. We are sorry to hear that you had to wait a while for your arrival to be logged on our system and that you felt your appointment was rushed and the clinician had not read your patient record. It is concerning to read that you felt the consultant was abrupt with you and answered a call on his mobile during your consultation. We are also disappointed to hear that you felt the waiting room environment was of poor standard and that you were not able to access water to drink.

We can see that you felt compassion was not shown during your consultation and we would be keen to discuss this with you and help resolve your concerns. It would also help us to identify the relevant department and clinician so they can be made aware of your poor experience and look at what improvements need to be made. You can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.


Provider responded

Helpful staff and quick service

October 31, 2019
Helpful staff, quick service and I am very happy from the support provided. I was seen on time. Enough time given to cover my issues and good advice given.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is lovely to hear that our staff were helpful and supportive and that you were seen within a quick time frame. We are pleased to hear that you felt you were provided ample time to discuss your concerns thoroughly and were provided good advice. Best wishes, Patient Experience.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

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