I attend for regular physiotherapy. It\'s a nice place and I have been attending for a long time because I am a double amputee. The staff are lovely and they have really helped me. One physiotherapist was very helpful and he helped me get carbon prostheses.
Okay, they're fine. I go every 6 months and they're good. Staff and the service are helpful.
Thank you for your feedback about West Midlands Rehabilitation Centre, it\'s very much appreciated. If you\'d like to tell us more about the staff who care for you so that we can share your comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
Allocated an electric wheelchair. Long waits though, I waited 2 to 3 years. I really had to fight for years for it.
Thank you for your feedback about West Midlands Rehabilitation Centre, and we\'re sorry for the difficulties you experienced. If you\'d like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I cannot fault the care I received yesterday and during my last visit, I did have to wait to find a room to fit my new arm as a member of staff was doing office work in there, when the fitter questioned her, she said I’ll move, she didn’t and we went into another room across the way but then someone turned up to use the room we were in, I just think it is very unprofessional not really what a patient needs.
Thank you for taking the time to tell us about your experience at West Midlands Rehabilitation Centre. If you\'d like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
Patient Experience Team
I was given some exercises to do. It's just delays to get real treatment.
Thank you so much for your feedback, it\'s very much appreciated. If you\'d like to tell us more about which service you were seen by at West Midlands Rehabilitation Centre, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net
Patient Experience Team
I visited today and saw 3 clinicians they were very attentive to all that I shared, and were incredibly helpful.
Shoes to support my feet. Book an ambulance to take me. Always ask the same questions often get the answers wrong. How many times must I ask the questions.
Since the early days of the pandemic this place may as well have shut down. Service has become non existent. Phone calls ignored. Check ups have long faded into obscurity. The term 'not fit for purpose' doesn't begin to cover it.
Refused to continue treatment which was necessary for independent living.