December 9, 2025
"Not too bad"
It's not too bad. Appointments are always available. The service always looks after us.
It's not too bad. Appointments are always available. The service always looks after us.
Okay. Call for appointments with my midwife. I can go in and book too. They also listen.
I've called several times with questions and they have called me back. They're great and have been a great support.
Excellent. He always had time for him and he would even come to the home and that was very good.
I went a couple of weeks ago. They're brilliant when you get to see a doctor. It's just the receptionists. They're online but I prefer to call them and they'll give you an appointment after you're triaged. That particular day I went down to surgery and they saw me the same day.
Thank you for leaving your review on our Healthwatch page.
We are pleased that you have been left satisfied with the availability of our appointments and with the multiple methods that have been implemented in gaining contact with us.
If you do wish to provide any further feedback, please speak to a member of our administrative team on your next visit, email us at info.westheathsurgery_sbpct@nhs.net or call us on 01214761135.
Kind regards,
West Heath Surgery
It's okay once you get in. You have to call about 50 times to get through. If it's not urgent you can wait up to a month for an appointment.
Thank you for leaving your response on Healthwatch.
We do appreciate the frustrations of trying to contact us during peak times, with the Surgery reviewing as many solutions to help combat the soaring demand upon our services.
Our routine appointments are released at scheduled intervals in an attempt to protect our capacity and ensure patients can receive a suitable appointment in efficient timeframe. Whilst we are always analysing methods to try and increase our clinical capacity, we would always encourage patients to check the NHS app for any cancelations or newly added appointments.
Kind regards,
West Heath Surgery
GPs are really good but Practice manager and admin staff are disengaged.
Thank you for leaving feedback on our page. We are pleased to hear that you are satisfied with the performance of our clinical team however we are concerned about the comments made regarding members of our administrative team and our manager.
The Surgery has consistently received praise for the attentiveness and care shown by our administrative team- we would be grateful for further communications to be made at info.westheathsurgery_sbpct@nhs.net so further clarity on these comments can be obtained, thus allowing the Surgery to improve in an area in which you feel we are lacking.
Thank you once again for the time taken to leave your thoughts on this page.
Regard,
West Heath Surgery
They are not very good. I can't get an appointment even though I keep ringing them.
We are sorry to hear that you are not satisfied with our services and our availability of appointments.
Since January 2025, the Surgery has managed to offer over 43,000 appointments to our patients and are consistently striving to increase this capacity even further.
We are sorry that despite our efforts you have still faced difficulty in obtaining appointments. Appointments can now be requested for routine purposes through our website, with our urgent appointments for acute presentations being realised at 8:30am on each day, for that day.
Kind regards,
West Heath Surgery
My former surgery. It was a good service. You can get appointments and there are plenty of doctors.
Thank you for your kind message, particularly as you are no longer a patient with us. We are pleased that you were satisfied with our service during your time as a registered patient and wish you all the best in the future,
West Heath Surgery
The GPs aren't bad but I can't get appointments easily. Sometimes I have to go in and book and they book me in for 10 weeks time.
We are sorry to hear of your dissatisfaction towards our service, in particular the wait time for appointments.
Whilst the Surgery are aware of extended wait times for routine appointments due to the unprecedented pressure the Health Sector is facing, our appointments are released 6 weeks at a time in an effort to reduce wait times by protecting routine appointment availability.
A proportion of our appointments are made available on the day and are reserved for urgent, acute medical needs to meet the demands of our local community. The Surgery and its management team are consistently striving to increase its clinical capacity in this area due to the heightened needs from our patients. Whilst this recruitment drive is being initiated, our administrative team are endeavouring to ensure that patients still see a clinician within an appropriate time frame, allocated towards the appropriate appointment type.
Once again, we are sorry to hear of your dissatisfaction. Should you wish for this to be discussed further, please email us at info.westheathsurgery_sbpct@nhs.net
Fantastic. I get appointments when I need one every time. I can book over the phone or online, but I use the phone as I can't do it online.
Thank you for commenting on our healthwatch page. We are pleased to hear of your satisfaction towards our appointment system and that our telephone processes have worked for you.
Kind regards,
West Heath Surgery
I do it all by phone, they're very good. They do little things and keep me updates. They do regular diabetes checks too. They're brilliant.
Thank you for leaving your review on our healthwatch page. We are delighted to hear that you are pleased with the services we provide, in particular towards your diabetic needs.
Kind regards,
West Heath Surgery
My GP is very good, he referred me on time and always checks my progress.
Thank you for leaving your feedback on the Healthwatch Birmingham page. We are pleased to hear that our clinical team are efficient in monitoring your healthcare needs and that you are satisfied with the service provided.
Kind regards,
West Heath Surgery
My doctors are good, you can get appointments quite easily
this was not the case with my old GPs hence I had to move, my one gripe is they wont do house visits and sometimes I could do with seeing a doctor but I'm too unwell to drive.
Thank you for providing feedback on your experiences with our service.
Whilst we are pleased to hear that you value our clinical input, we are sorry to hear of your disappointment over a lack of a home visiting service for non-housebound patients.
Due to the unprecedented high demand on our services, the Surgery has been required to implement policies that will not only ensure fairness to our entire patient list, but to also protect the capacity and resilience of our service, thus allowing us to treat our patients in a safe and consistent manner.
We hope that you can understand the justification behind this tough decision and thank you once again for you feedback.
Kind regards,
West Heath Surgery
A two week waiting time is their standard response until I tell them I have cancer and they get me in the same day.
Thank you for leaving your feedback. As previously stated within our feedback responses on this page, the Surgery only has a limited capacity of appointments of which we must triage and signpost effectively based on the presenting symptom(s).
For routine queries of a non-urgent nature, appointment wait times can vary, with the Surgery aiming for these waiting times to be under 2 weeks.
For matters for more urgent attention, the Surgery\'s administrative team try their best to book a patient as soon as possible. For those patients with compromised immune systems, such as those undergoing treatments for cancer, they would fall into this category.
Kind regards,
West Heath Surgery
They're very good usually. No bother. They always try to accommodate appointment by giving times that work for me. The staff have been excellent.
Thank you for taking the time to leave your feedback on this page. We are pleased to hear that you are satisfied with the teams performance and our ability in sourcing a suitable appointment for you.
Kind regards,
West Heath Surgery
It's really easy to access appointments and easy to book them. It can be a long wait but it is still shorter than the waits at my previous GP surgery. The staff and the care is great.
Thank you for leaving your comments on our page- we are happy to hear that you are pleased with our teams performance and that our overall service delivery, particularly in relation to obtaining an appointment has been more positive for you than previous experiences.
Kind regards,
West Heath Surgery
A good service but hard to get to see the GP. You can't preempt when your going to be sick and need an appointment.
Thank you for taking the time to leave your feedback on our page. As a highly busy Surgery, we understand that obtaining an appointment can be difficult however we would like to assure you that the Surgery management team are consistently reviewing our operations and taking actions to improve our efficiency and increase clinical capacity. For the month of December 2024, the Surgery offered 5010 clinical appointments- this is just under 0.5 per patient, with us still looking at improving upon this figure further.
Kind regards,
West Heath Surgery
They referred my 6 month old 4 months ago and I kept asking how long it would take but they didn't know. It's a good practice in general. They give good appointments and visit the baby every 2 weeks. They are very good.
Thank you for leaving feedback on yours\'s and your child\'s experiences with the Surgery. We are pleased that you are happy with your service and hope to continue to deliver to you and your child\'s healthcare needs as they grow.
Kind regards,
West Heath Surgery
You wait a while when you go there. If I have an appointment at 4:30 I wont get in until at least 20 minutes later. It's not their fault though. You can't get through to them on the phones though.
We are sorry that you have had experienced delays when attending appointments- due to the high variety and increasing severity of clinical presentations at the Surgery, appointments may sometimes be delayed in the cases of medical emergencies.
We are truly sorry when patients experience delays however we hope that you can understand the obligations we have towards patients in urgent medical situations and their care needs when visiting the Surgery.
Kind regards,
West Heath Surgery
Excellent, very kind and helpful.
Thank you for your positive feedback- the Surgery is truly grateful for this recognition!
Kind regards,
West Heath Surgery
They're brilliant.
Thank you for your positive comments, the Surgery truly appreciates the time and effort made in posting these on a public forum.
Kind regards,
West Heath Surgery
Excellent GP but getting appointments is difficult.
Thank you for taking the time to leave your review on this forum. We understand that during peak periods of demand, obtaining an appointment may not be as easy as we would like.
Please be assured that the Surgery are consistently working hard to increase our clinical capacity, thus increasing the amount of clinical appointments we can offer.
Kind regards,
West Heath Surgery
No problems booking there, I can walk in and they book me in. Best GPs in Birmingham
Thank you for leaving such wonderful feedback on our Healthwatch page- such comments are greatly appreciated by the Surgery and its team!
Kind regards,
West Heath Surgery
Whenever I am lucky enough to get an appointment my GP is very comprehensive in check ups and explaining things to me.
The Surgery would like to thank you for making the effort to leave your feedback on this page. We are happy to hear of your satisfaction regarding our clinical performance and we hope that you continue to be satisfied with our services.
Kind regards,
West Heath Surgery
The service is very good.
Thank you for leaving your feedback on this page. We are happy to hear that you are satisfied with our service however, if you have any further suggestions on areas in which we could improve, please do not hesitate in letting us know.
Kind regards,
West Heath Surgery
They are brilliant. Everything from staff to appointments. Nothing is too much trouble for them. If you need an appointment you can see them just like that.
Thank you for leaving your feedback on our Healthwatch page. The Surgery are delighted to hear of your satisfaction with our service and we are happy to hear of your ease in obtaining an appointment.
Kind regards,
West Heath Surgery
I've been with them for years. I've never had a problem with getting an appointment. They are okay with patients care for dementia. The doctor called and checked if he was still okay to drive. They got in touch quickly. Every practice should have a dementia specialist. Had a dementia review in March with the nurse but it was like the blind leading the blind.
Thank you for leaving your comments on this page. Whilst we are pleased to hear you are satisfied with our service, the Surgery will take on board your suggestion for a dementia specialist for future clinical assessments.
If you require social support to assist in this case, Gateway social prescribing services are available to speak to- please contact the Surgery for further information and an appointment.
Kind regards,
West Heath Surgery
They said I would have to wait for a letter to come through for a referral and I asked how long. They said they didn't know, which was unhelpful for me.
We apologize that the information provided to you regarding a referral was found to be vague and unclear. When dealing with and processing referrals linked to Secondary care or specialist fields, the Surgery has no influence over the wait times or how these departments operate, with this information often being very difficult to obtain.
Should you wish to seek further clarity on our referral processes, please contact the Surgery on 01214761135 or email at info.westheathsurgery_sbpct@nhs.net to speak to our secretarial team.
Kind regards,
West Heath Surgery
Relatively satisfied. You see different people but still very satisfied. Very good.
Thank you for leaving your feedback on our page. We are pleased to hear that you are satisfied with our services however, if you would like more continuity within your healthcare, the Surgery does provide the option of arranging follow up appointments with a clinician you are more familiar with- please request this clinician upon your next contact with the Surgery.
Please note however, our call handlers may deem it more medically suitable to arrange appointments of an urgent nature with the next available clinician.
Kind regards,
West Heath Surgery
Very good GP. They see me and my daughter. They help me very much.
Dear Patient,
Thank you for leaving your feedback. We are highly pleased to hear that you are happy with the services we have provided to you and your daughter so far and we hope to continue to do so.
Many thanks,
West Heath Surgery
Excellent care and treatment provided during covid. The staff are very helpful and supportive.
Thank you for leaving your thoughts and feedback on our page- we are delighted to hear of your recognition towards the Surgery\'s team and we hope to continue to provide this level of service to you, when required.
Kind regards,
West Heath Surgery
I am partially deaf and the care and support provided by the GP is second to none.
Thank you for leaving your feedback on the HealthWatch page. We are pleased to know that the Surgery is catering to your requirements in a satisfactory manner.
Thank you once again,
West Heath Surgery
I have been registered here for over 50 years and they have been good. The appointments are a bit dodgy now compared to years ago but the doctors are really good and I can't complain. The receptionists are good and polite too.
Thank you for not only your efforts in leaving your feedback on this page, but for your ongoing loyalty with the Surgery.
We are sorry to hear that the appointment system is not as satisfactory as it has been previously- if you have any suggestions on how to improve this area of our service, please email info.westheathsurgery_sbpct@nhs.net or contact us on 0121 476 1135; the views and experiences of our Patients are most welcomed with our Patient Participation Group!
Kind regards,
West Heath Surgery
It's nearly impossible to get an appointment. I go to A&E straight away rather than wasting my time on the phone to get a GP appointment.
We are sorry to hear of your unsatisfactory experiences with the Surgery. The management team are consistently working hard to increase the Surgery\'s capacity and amount of appointments for our patients.
We have recently increased the size of our administrative team in order to reduce the wait times for incoming calls. We hope that this, along with offering approximately 5500 appointments per month will enable our patients to gain a GP appointment easier.
Kind regards,
West Heath Surgery
I changed to them recently. They have been okay on the couple of occasions I've seen them and seen the midwife there which has also been fine.
Thank you for leaving your feedback on our HealthWatch page. We are pleased to discover that you have been satisfied with our services so far and have been able to utilise the midwife team, based at our building.
Kind regards,
West Heath Surgery
They are good. I never really have any issues with them. I can see a GP and I can see a nurse, though I know I only use them when I really need to. I will always seek advice from my pharmacist before entering the GP.
Thank you for taking the time to leave your feedback on the healthwatch page.
We are pleased that you are satisfied with our services and are grateful for the support you have shown.
Many thanks,
West Heath Surgery.
I have seen my midwife there for the past 12 weeks and they made an appointment for the 20 week scan. They are alright in general at getting appointments if you need them. You are more likely to get an appointment for your child than yourself.
We are pleased to hear that you are satisfied with the Midwifery team based out of our building.
We are also pleased that you have been able to obtain an appointment when required: our team are consistently working hard to improve clinical capacity and the effectiveness of our bookings- not just for children but for all registered patients.
Kind regards,
West Heath Surgery
I phoned them and they told me to go to the hospital. They call me every 12 months and talk me through the process. They've changed as just before the pandemic, I didn't have a check up for 3 years. The first one I had was last year and they didn't ask any dementia related questions. It's a hub surgery and other patients get sent there with the new one. All she said was she was a locum and didn't specialise in dementia and it didn't feel beneficial. The doctors used to have an audiologist but they left and now they refer to Specsavers and you get the care for free.
We are sorry that you are not completely satisfied by the services provided by West Heath Surgery.
Due to changes within the \'GMS\' contract GP\'s must work with, we are now unable to provide audiologist services from our building. We apologise for any inconvenience caused however we are happy to hear that you have still been able to receive treatment through an alternative healthcare provider.
We also apologise if you feel that the consultation completed by a locum clinician was not to the required standard. West Heath Surgery has increased the size of its clinical team, which will benefit our patients when specialist reviews are required in the future.
Kind regards,
Mom went for minor surgery. All went well and the staff and the surgery was very good. It was very clean.
Thank you for leaving feedback from your mothers recent experience on the Healthwatch page.
We are pleased to hear that you were satisfied with our facilities and service we provided. Thank you once again for your time in leaving your feedback,
West Heath Surgery
Sometimes they're alright. Sometimes not. I called them to come out to me because I was bad with my knees and they didn't come out. They did sort for me to go to the hospital though.
The Surgery are sorry to hear that you have not been completely satisfied with our service recently.
Due to patient demand, home visits can only be completed for those for are housebound patients. If our clinicians cannot visit themselves, alternative arrangements will always try to be made for the benefit of our patients.
Kind regards,
West Heath Surgery
Not quick enough. My mom calls up for me and it takes ages to get through on the phone. It's quicker if you go in to book and it's okay to be seen then.
We are sorry to hear that your mom has experienced delays in reaching us through our phone systems. The Surgery have recently recruited 2 more administrative team members and we hope that this will help reduce our wait times on the phone.
Kind regards,
West Heath Surgery
Reception staff are very rude and don't try to engage with patients at all.
We are sorry to hear that you have been left disappointed by our administrative team. This is feedback we do not normally receive- please contact the Surgery on 0121 476 1135 to discuss any concerns you may have further.
Many thanks,
West Heath Surgery
They are busy all of the time and you have to call them for hours and still can't get hold of them.
The Surgery are sorry to hear that you have struggled to get in contact with us. Whilst we have a patient list size of 13500, the Surgery is open for longer across 7 days to ensure that patients have as much opportunity to contact us as possible.
The Surgery\'s lines are open 8:30-20:00 weekdays, 9:00-14:00 Saturdays and 8:00-12:00 Sundays.
Kind regards,
West Heath Surgery
Really good. Fast appointments. Easy to get prescription.
They are brilliant. Better here since I moved to them. Same day face to face appointment. I had cancer and was referred over to Solihull hospital. Quick referral very good.
Same complaint, not enough appointments. You wait 2 or 3 weeks for an appointment. They push for over the phone appointments but they can't look at rashes over the phone.
Had to chase and reschedule midwife appointments because they have not arranged it. Pretty alright when getting appointment. For women’s issue got new prescription / medication but GP still dispensed old prescription. Feel like department don’t speak to each other or just pass the book.
They're very good, very good service. I can have an appointment the same day, it's going really well. I am very happy very happy with them. There's no long waits on the phones, it's all very good.
Ring up at 8:30am. Long waits no appointments so I end up ringing 111.
Really good, all the time can get appointments especially if it’s for the children. They are really good.
I wasn't sleeping. Had a good doctor but he had an accident. They gave me medication to help with my migraines etc but then I got another doctor and felt I was pushed from one service to another.
It's very good. Can get appointments, no long waits on the phone.
Can’t get an appointment they were busy.
We are sorry to hear that you have recently struggled to obtain an appointment at the Surgery.
With a recent drastic increase in respiratory cases of young children, demand on our services has risen by nearly 40% since December. West Heath Surgery has developed a Pediatric respiratory clinic to help manage this spike in demand and we hope that this helps effect our capacity of routine appointments.
It’s always hit & miss with regards to getting appointments but GP’s are excellent.
Thank you for taking the time to leave your feedback on this forum. Whilst we are pleased to hear that you are happy with the clinical care you receive from our Doctors, please accept our apologies if you are not able to obtain an appointment at your convenience.
The Surgery is always looking at ways to evolve in order to increase its clinical capacity for its patients. Please be assured that your feedback has been noted and we hope we are able to provide a more timely appointment for you in due course.
Many thanks,
West Heath Surgery
When I phone, I always get an appointment.
Thank you for taking the time to leave your thoughts on the healthwatch website.
We are pleased to hear that you are currently pleased with the service we are providing. Should you have any further feedback, please let us know.
Many thanks,
West Heath Surgery
Can't get appointments, they do prioritise children. They're good at getting appointments with the pediatrician.
Thank you for providing feedback on your recent experiences with the Surgery. Whilst we are happy to hear that you have managed to obtain an appointment for your children with our Practice Nurses (as we do not have a pediatrician at the Surgery), we are sorry to hear that you have struggled to do so for yourself. The Surgery has recently increased its GP capacity- we hope that this growth in our clinical team will ensure patients receive an appointment much sooner.
Good for the kids, can get appointments quite easily for the kids.
Thank you for your feedback. We are happy to hear that you have managed to obtain appointments for your Children and we hope the level of clinical service provided was to your satisfaction.
They are fantastic , can get appointments both face to face and over the phone. You ask what you want appointment wise and they will accommodate.
Thank you for providing feedback on the positive experiences you have had with the Surgery- we are pleased that our appointment systems have worked for you and you have been able to obtain your necessary appointments.
They are very good. The GP picked up an underline condition during pandemic and provided full support and help.
Thank you for your feedback. We hope that you have continued to receive the appropriate support needed for this condition and wish you a speedy recovery.
The West Heath Surgery team,
Staff care for people and are very helpful and polite.
Thank you for your feedback- we will ensure the team are made aware of these positive comments,
Very good staff but very difficult to get appointments. You have to wait for at least a week before seeing GP.
Thank you for your compliments towards the Surgery\'s team. The Surgery are constantly developing its clinical capacity in an attempt to reduce our wait times for appointments- we are sorry for you experiencing this delay in seeing a clinician and we hope that our patients are able to receive a suitable appointment in a more efficient timeframe soon.
Actually getting the booster seems a million miles away, west Heath surgery, Can’t even get through on phone.
We are sorry that you experienced such difficulty in trying to obtain a Covid-19 booster vaccine at West Heath Surgery. If you are unable to reach us through our telephone lines, please attempt to book in through the National booking system- in doing so, you will be able to check our availability and book in the most suitable appointment for you.
Appalling service. When you have an urgent medical problem and phone for appointment you are given an appointment for 3 weeks time. I am 70 years old and have only had 1 Covid vaccination, that was at the end of January. 4 months later I was still waiting for appointment for second vaccination, finally although disabled with severe mobility problems and Agraphobia managed to get myself to surgery at beginning of May. Although plenty of vaccine and nobody waiting, I was told by the manager XXX to "go away" as did not have appointment. He was extremely rude and disrespectful and would not let me go in for the vaccination although the doctor said I could go in as there was no problem. Now on November 25th I am still waiting for my second Covid vaccination. I have COPD and compromised Immune system ( chemotherapy) amongst other things but I am completely open to getting Covid as I have not been vaccinated. This Surgery could not care less about their patients.
We are sorry to hear of your concerns regarding your recent experiences with the Surgery.
The Surgery offers a variety of appointments for our patients needs, with \'routine\' slots being available for booking reasons such as Chronic disease management or follow-up appointments for prior concerns. \'Urgent\' appointments are also available for acute concerns that present themselves and require more immediate attention, with these appointments being released on the morning of that day.
Whilst the Surgery is always looking at ways to increase our clinical capacity, our urgent appointments can often be used very quickly due to the diverse needs of our patients. We apologize if you have been unable to utilize these appointments.
We must also apologize for your experience when trying to obtain a Covid-19 vaccination: in the early stages of the program, vaccine supplies were limited with the centre needing to utilize an appointment based booking system to ensure minimal wastage of vaccine. Whilst the centre may have seemed quiet upon your arrival, the vaccination centre would have been unable to offer you a vaccine unless a prior booking had been made.
The Surgery had sent multiple communications to all patients who were eligible for a Covid-19 vaccination- if you had faced a delay in receiving any of your vaccines, please contact the Surgery on 0121 476 1135 to ensure your contact details are correct.
Great until you need an appointment, waited 4 months for a smear test to then be told there isn't even a back log any more absolute joke when I've had abnormal smears before. Don't get me started on normal appointments won't even see my son and haven't since he was 10 weeks old even though he stopped feeding had a raging temperature on a separate occasion then myself I haven't been able to see anyone for the whole of lockdown even thought I have a lot of conditions which I need blood tests for again not interested
Fantastic Gps. Great receptionists. Calls answered quickly. Appointments given promptly
Very well organised and professional
Not able speak to gp, messages passed through receptionists, advice given via reception staff.
I had an appointment to discuss a scan I had on my back. I arrived in plenty of time. After almost one hour(, I was the only person waiting) I went downstairs to receptionist and told her I was leaving as no one had called me. She asked me to wait while she rang the physiotherapist. With that the person appeared out of no where and said she would see me now. I told her I was disgusted by her lack of concern and left.
Organisation was excellent, every correct procedure followed and no waiting time.
Very welcoming
Excellent. Very efficient. Staff all very friendly & patient & happy to answer all of my questions. Everyone socially distant. Plenty of hand sanitizer
The staff were friendly and helpful to me and made me calm to get the vaccine
Very quick and efficient.
Competent and reassuring
I arrived for my appointment, had my vaccine within 2-3mins of checking in.
Excellent efficient Quick safe
Before Covid relatively good service and easy access to appointments. Now very hard to get face to face app (yet I can go and see my hairdresser/osteopath!)
Responsive and good advice.
Bad experience. Booked appointment for my son but they never call me
Outstanding GP service, always reactive, helpful, kind, organised.
Efficient vaccination service, able to get at least a telephone call with a doctor with not too much wait sometimes
Overall good service from doctors, nurses, and other staff.
Fantastic.
Very disappointing.
From the beginning, this surgery proved useless in providing any reasonable service. Doctors very reluctant to refer to specialists and only did so once an emergency situation (of their own making) materialized.
Doctors failing to provide reviews that they themselves had suggested.
Nurses cancelling appointments and going off shift during pre-planned appointments.
Basically, this surgery couldn't get anything right and consistently failed in 'open goal' type, 'no-brainer' situations. Very frustrating and costly to one's mental health.
I was completely directing my own health care under their 'service.'
West Heath Surgery is hazardous to your health and should have a government health warning.
I had an appointment to discuss the results of an MRI scan on my back. The woman totally ignored me, i was the only person in the waiting room. I complained at reception who made a call. I was then told she would see me. I told them no thanks!! To be left sitting when they had no one with them is totally unaceptable.
Good staff and convenient opening hours. I am very happy from the level of care provided.
Just recovering from heart failure operation pacemaker/defubulater inserted nurse took my sutures out yesterday she did an excellent job without any pain. I was not kept waiting
For personal reason I can not enclose, I felt the GP service local to me was a bit poor. They didn't listen. They didnt corespond to my needs
I feel listened to, they help signposted me the right information. I feel respected.
The service is good for people to go to.