"Very Poor & Severely concerned"
I am very disappointed by the standards of care. They are very poor.
The psychiatrists always prescribe medication without doing medical checks... on me. One of my medications called Q, you must not take if pregnant and I have found the doctors are happy to prescribe this without asking my medical background.
Having a long history of suicide attempts the psychiatrists only prescribe me a week worth of medication. But failed to consider the SAFETY that if I misuse my weeks medication, then the medication they have prescribed is then an overdose and this is endangering my safety.
The psychiatrists don't monitor my medication, evidently the psychiatrists ask me how much medication I have. As a patient with History of suicide I shouldn't be leading the doctors to how much medication I have as this could allow me to cause possible harm to myself. As psychiatrists I believe they should know how much I have.
Do they not keep an inventory book?
They forgot to prescribe my medications multiple times, left me with two weeks without medication and I kept chasing it up. Left me with bad hallucinations.
Being a patient who has severe anxiety and phobias of going to new places, this means I rarely like to leave the house, and yet even though the psychiatrists are aware of this they keep asking me to collect my prescription from the Centre. When I remind them that I'm scared to go there...
Then the psychiatrists recommended I get my friends to pick up my prescription. Firstly it's not appropriate for friends to be seeing my mental prescriptions/has the risk of prescription abuse by others been considered?
Example
If the worst was to happen and my friend used my prescription to collect my medication this would be easy as they have my address, name, second name, found on the prescription and could pretend to me). Can't say the dog ate my prescription can I?
But the psychiatrists are friendly.
Will pass on my concerns to care commission.
"Negligent and patronising"
I have been see by a consultant and one member of her team. The consultant has told me that she was not there to "pander to patients’ requests". She is a psychiatrist, I have asked that, although she treats me for 'depression and anxiety', she takes into account the fact that I have been diagnosed with ADHD. Her response is that she does not anything about ADHD.
The doctor kept interrupting me, when I spoke to him in a harsh tone, not raising with my voice, or insulting him in any way, he called security and said he needed someone present. I did not object to that. A different doctor had a sarcastic smile on his face during the whole consultation, which made it impossible to speak to him openly. Every consultation there sends me into a panic, and they are supposed to treat me for that?!
"They are good when I see them"
They have inhouse and staff that are temporary which can be unreliable. You have to chase up your nurses. When I do see someone they do give me good advice. They are understanding and it's always face to face appointments. I see my psychiatrist there too and pick up medication from the centre. It is far out from where I live but they always have it ready for me.
"Appalling service should be shut down"
This is not a mental health service they like to play god with your human rights to medication and decide when they take it away from you despite having a diagnosis, they don’t offer any help or support whatsoever. The receptionist is rude and needs training in how to treat people with respect and privacy. They lie they tell you one thing and then later change their mind and do something else, honestly this clinic needs inspecting and closed down it is not fit for purpose
"Poor communication. They don't respond."
Very poor communication with my GP. They don't answer the phone and don't reply to your emails. Only Seen for 20 minutes by the psychiatrist in the last year. I have had no follow ups.
"They contact me every 6 months to check in."
Really helpful. I have been in remission for 2 years but they touch base every 6 months with psychiatrists and see how I'm getting on. Very happy with them.
"Questionable"
Felt like that were on your side and want to help you. Other things they do are more questionable.They gave me and my partner the same psychologist, didn't think they could do that.
"They are good"
I go there for injections every fortnightly and they are good accessible. Keep me informed and treat me with respect really.
"Terrible & borderline corrupt"
Absolutely terrible service. I was struggling with brain fog and short term memory issues and would come out of the sessions not really remembering what was said. I decided to record my session to listen back to afterwards. I didn’t do it covertly, I placed my phone in between us. Dr didn’t notice I’d recorded until towards the end. That’s when I stood up, ordered me to leave immediately and that I “MUST GET HIS PERMISSION”. Terminated the session and told me to leave. A few days later I receive a call from this same Doctor at 12:30 (assumed lunch break). Asking me if I was recording the phone call, I said I wasn’t but immediately took it as a sign I probably should be, so I started recording. To be told what I have done is “illegal” and I have “broken the law”, and I “must delete it”. Telling me he has spoken with his “legal department” and that they’ve said it’s illegal and I must delete it. He didn’t seem interested in allowing me to talk with this legal department though. I tried to explain my reasons for recording it and that it isn’t against the law at all and even referenced official information from legal websites and The British Medical Journal stating that it is totally fine for patients to record their own private session. He proceeded to say “It will be good for me, and good for you if you delete it”… How anybody can tell me this isn’t medical gaslighting! I was then called by one of his colleagues, who wasn’t a Doctor but a support worker. Who when I said “I have the recording of him threatening legal action” he tells me “I don’t think that happened” (I also recorded this telephone conversation). NHS PALS have refused to listen to the recordings, but we’re happy to “take my complaint on board”. Shortly after I get diagnosed with “Personality Disorder Unspecified”. Which is confusing because I don’t know whether me feeling like this could’ve been a retaliatory diagnosis is rational.
"It’s okay"
I see them once or twice a year. It’s okay, I feel listened to. Long appointment time.
"I haven’t seen a doctor in years"
I haven’t seen a doctor in years, only an advanced nurse practitioner. I have a severe mental health condition. Last injection I had went into a nerve and I was in severe pain.
"Dr Ismail doesn’t have any empathy"
Dr Ismail basically said to me I was acting like 15 year old girl & said looking at my history I’m a drama queen. I’ve ended up in a&e to many times asking for help & have been calling upto much & everbody in the crisis team knows my name. I’ve been feeling really unwell mentally & in crisis & said well what if I went out & committed suicide when i was asking for help & you didn’t help me & she said well that’s when your suppose to have control you can’t put that on health care professional. I walked out of there feeling worse than before I walked in. She said she wanted to shock me into stop doing it. Why would anyone want any of this.
"I get better support from google"
I have bipolar which comes with many ups and downs and fears, 1 being phonecalls.
These phone apps are useless, ill say anything just to get off the phone. So im not getting the help i really need. Its often my support cant get hold of anyone when im having a bad time. Theres no real care, i feel they just drug you up and send you away.
That to be said, i do like my dr, she is nice. But that isnt enough, esp when i cant get appts with her when needed or help and advice.
True example from 2020..
Me-Im struggling to leave the house and go out.
Dr- just put your coat on and do it.
Ill say no more.
"Very poor service"
Very poor service was told to go have a cup of tea and everything will be, alright.
"Phoned back as promised"
Change in medication advised by psychiatrist. Getting symptoms of worsening bipolar. Spoke to duty nurse and described new symptoms. Was promised they would speak to psychiatrist and call me back with more info, which they did. Reassuring advice on what further medication changes to make.
"No help no time no support"
been with them years. Use to be ok now they dont listen or care. I've cut myself ive cried on phone because not seeing no-one..then get got go nowthem appointment for 5 months, no wonder so many take there life.
Staff very uncaring actually do not give a crap...im in a bad way and say your times up....need get of phone..total joke. Dr terrible
"Disappointed, poor support"
A patient for over 10 years and still being treated for symptoms, no diagnosis. Poor support, never follow up on patients in crisis, even when you ring them in crisis, never put recommendations into actions, poor at returning calls, never send copy of report for visits, even though this has been requested several times. High turnover of staff. The staff are nice, polite and friendly, especially the Receptionists on the front desk. Very long wait for therapies and Pychologist, 18 months wait. We urgently need it NOW! Recently sectioned for 2 weeks, immediately the hospital Consultant and Clinical Psychologist diagnosed Autism. I have been telling this Centre this for over 10 years and nobody listened. I feel failed by this Mental Health Service. The hospital were brilliant and the Home Treatment team. We are now referred back to this Service Centre and I’m so dispondant for the future.
"Help is not being provided."
This has been an on going problem with my GP and Warstock.
I haven't been doing very well mentally for a very long time, but the medication I was previously on worked, but since they changed it. Over the last year it has been declining worse.
On this day was my appointment and it feels like he is just palming me of like he did the first time I had an appointment. My major concern is no real advice was given and no help was provided, it was a meaningless phone call that left me feeling empty and that no one is ever going to actually ever provide me with some help and support. The only stuff that he must of considered as advice is you just need to stay positive, and what do you want me to do? He couldn't of cared less what help I was seeking. I raised concerns about my medication that I am taking because I feel like they do not work since either the GP or Warstock changed my prescription from the slow releases I was taking before to the ones they palm me off with straight to the pharmacy. So there is no point in taking the ones they offer me.
The GP don't make any appointments with me either and if they happen to get one its across the phone and I have to wait along time for them to call me back. None of them ever listed; including the fact I changed my mobile number, and they still haven't changed my number and continue to call my old number that no longer exists.
The NHS need to review this centre and possibly divert their funding to a different centre with better trained professionals.
"Uncaring, disrespectful. Depressing building."
Horrible, depressing building. The psychiatrist could not care less when you pour your heart out. He asked what I wanted him to do about it in a disinterested manner. In the end I turned up for an appointment and was told I had been discharged, which I was not informed of. I showed them the appointment letter and they said it was sent by mistake. They did not apologise and seemed accusatory of me somehow. Appalling treatment of vulnerable people who might just be hanging on to life.
The building is disgusting and depressing and they have a bookshelf full of old horror paperbacks in the waiting room which just seems weird and disrespectful of people who might be in a bad place emotionally. This CMHT is not fit for purpose.
"Disgusted by the staff and disturbed by the s"
I narrowly escaped suicide.
Alive by chance.
Patients not treated as people.
Disgraceful phone service.
Services withdrawn
Patients handled as problems
I had a complete breakdown.
No apologies from them atall.
Staff should question the practice of colleagues.
Help needed was offered but not given.
Clinicians appear immune to caring. Patients pleas for basic help not registered.
Minimum standards not stuck to.
Private healthcare can't be afforded by all and patients shouldn't need to pay when there is an NHS service.
This service could have helped me enough but staff here are just looking at numbers and internal politics.
NHS could pay private clinicians to help patients rather than spend more on paying the staff here and training them to be compassionate.
When I was seen privately I was treated like a human being and with dignity. Completely different.
Primary care should not refer patients to this service when they do not meet simple requirements of good practice.
Attempted and completed suicides and tragedy could be avoided.
Patients should be surveyed on service delivery and the power imbalance and inequality here.
"Disgraceful experience all round."
If I should see the psychiatrist elsewhere, then I would.
"support of services not there immediately"
Rang up when in crisis and was advised to call a ambulance, I just needed an urgent appointment to rectify medication.
"Bad"
Rude manager only helped after numerous complaints about her ignoring me and false promised .dr is verbally aggressive no compassion very loud and bad accent i could not get along with her. She scares me so I never went back
"My mental health has improved"
I've been an addict for years, started to come here 1-2 years now. I was in rehab before and it's difficult to get help. When I came out of rehab it took a long time to see a psychiatrist. I now see a psychiatrist every 3 months. I can come and see a duty day nurse in-between if I need to see one, which I find quite helpful. I come to get my injections every 3 weeks and it works fine. I feel things have improved since coming here.
Thank you for your feedback, we will let the team know. We are really pleased to hear about your recovery. It often takes time but it is pleasing to know that you are on a firm footing now. Wishing you the very best.
"Left without medication"
I had a mental breakdown when I was 19 and then another one 5 years later. I have since been treated at Warstock Lane CMHT. I have been diagnosed with psychosis and severe depression. I haven’t been to GP to talk about mental health as was bought straight to Warstock Lane as I was in crisis.
At Warstock CMHT I never liked my psychiatrist, so I had to write a letter for them requesting that I see a different practitioner. She never engaged with me or seem to care at all. They rang back and apologised. Now I am seeing a nurse, not a psychiatrist. The nurse has reduced my anti-depressants and I feel much better, as I was on them for over 10 years. I see my nurse every 3 months. I am here today to collect my medication. My medication was meant to arrive yesterday but it didn’t, I chased up about it but no one called me back and it really got on my nerves. Due to my medication issue, I have been really stressed. I came here to collect my medication one day late but turns out it isn’t ready today either so I am left without any medication and feel really stressed about this and having to constantly chase it. They know I am due to have my medicines so they should sort it out.
Thank you for your feedback. We are pleased to hear that you are seeing our nurse regularly and are feeling much better. We can find out why your medication was delayed but we will need some more information from you. If you could contact our Customer Relations team on 0800 953 0045 they will be able to look into this for you. They can check with our Pharmacy team to find out why it was delayed. Sometimes your GP may agree to prescribe your medication and this may be worth asking your nurse about.
"No letter about appointment"
I made an appointment 4 weeks ago to see my GP, as I was struggling with my mental health. I got to see the nurse and not a GP, she was really understanding and referred me to Warstock Lane CMHT. It took 4 weeks to actually being seen, it felt like a very long time to be left and so, I found it very difficult to cope. I had to go and see the GP again after 3 weeks as I was really struggling. They gave me antidepressants but they haven’t made any difference yet. On the same night when I initially went to see my GP, I received a call from Warstock CMHT crisis team giving me all emergency contact details but no one spoke to me. I only found out about my appointment today at Warstock as I called them, they never sent me any letters.
Thank you for your feedback. If you could phone our Customer Relations team on 0800 953 0045 they can check what happened to your appointment letter and let you know about any future appointments. They can also check your address details are correct on our system. We are sorry for the delay in gaining an appointment at Warstock Lane but we have very high demand at the moment and there is a short delay in our first appointments. Do keep in touch with your GP but it can often take a little while before anti-depressants start to work. You can read more about medications and side effects at www.choiceandmedication.org/bsmhft
