They were okay. They got me transferred to the care of the Women's Maternity as I didn't want to go to a different hospital. They sorted it quickly.
Not too bad when I go to them. I can get appointments via patient access which is good.
No appointment availability and they don't have the online booking system.
It's okay, I don't go that often. I call to make appointments. They listen and help. They are good with my daughter as well.
I would rate them 8 out of 10.
Been there 3 times in the last 6 months. I'm satisfied with everything. They call me if there are any cancellations. The staff are friendly and when I need a referral everything is done smoothly.
The only thing I don't like is the difficulty in getting an appointment. I forget my last one booked in as it was 2 months away.
It's not too bad I suppose, because of my conditions I can go there and they will say I can go back the next day or the same day if there are any cancellations. I always go in as they see me there and then.
Sometimes I can get appointments and sometimes I can't. They send texts and emails which is good. They send my prescriptions quickly too.
They're good, I like them. I usually just go down as the surgery opens to make an appointment which works well for me. They have an online system but I won't use it.
They aren't taking any condition seriously. I went with chest pain and asked me to go to A&E.
It's good, I can get appointments on the same day. The service is good.
They are okay but I don't use them that often. The issue is the physician associates and them making appointments to see them and not a doctor and them not telling you. It's dangerous replacing GPs. You should be given an option on who you want to see. They referred me after a smear within 2 weeks which was good. I don't mind telephone conversation appointments either.
Really good and know them very well. I know what to say to get appointments so I do not struggle in that sense. My nephew called last week and they told him there were no appointments even though he had previously been in hospital. I called them back, explained everything and they gave him one straight away.
I phoned the GP for an appointment as I was suffering with back pain that was awful. I couldn't drive or anything. They wouldn't see me and it got worse. I ended up calling an ambulance and going to A&E
I am deaf and disabled. Went to ask about my registration. I wasn't shouting or swearing. Instead of listening to me kept saying go away go away. And called police. Waste of police time. I am seeking legal advice and what reason receptionist gave to police. I am 74 yrs old worked in NHS for 30 yrs. I wasn't threatening or carrying a knife. Same time I had Asthma attack. Other staff kept looking at me including staff nurse. Went back to my old surgery and GP treated me there then. The reason I was registering with surgery as it is walking distance. Some days due to disability cannot drive. I definitely need answers for why I was treated like this. Also my daughter in law worked there under the previous provider. Also daughter is consultant at local hospital who manages whole department. They were shocked and upset
Would like to speak to doctor as they need to know this.
The only problem I have is there are never any appointments when you call. They say call back the next day and there are never any. They will try to give you an appointment within 24 hours to meet targets but after that they really don't care. The GPs are good when you do see them. The receptionists need training to recognise emergencies. Also they say they will give you call back and then tell you to call at 1PM. They don't call back. You waste time waiting around.
I can get an appointment whenever needed. The reception team is excellent.
The GP is good but the system to get appointments needs improvement.
It's hard to get an appointment over the telephone and get an appointment face to face. I've found an appointment can be made easier if the individual is coming to collect and item for someone else.
The service is good, they're nice people and no long waits.
Didn’t like at all, booked for vaccination month in advance but it was cancelled and told to book private appointment for vaccination, I pay my taxes so why should I have to pay privately. I didn’t.
The system does not work, can call for appointment at 8am and they can only offer appointment for up to 2 weeks in advance, I just have to keep calling them until I get an appointment.
The telephone system is down and receptionist lacks skill.
When the old GPs were there you knew who you were seeing and didn't mind waiting. Now you never speak to a GP and when you do it's a locum!
They're not good at the moment, there's no appointments. Physically can't get an appointment. I have to physically go here to get one. I don't even know who my named GP is.
Variable and inconsistent. The service has gone downhill. I had to go in to ask who my named GP was.
No appointments and you can't get through. They used to do an online system. But now you ring and wait half hour for them to answer and they cut you off. I have to keep trying to get through to them.
They are very caring and understanding with everything. They listen and they help.
1. The only way of securing appointments is by phone, and since this can involve long waiting times on chargeable numbers, this impacts badly on the finances of already poor people (many £ for a 45min delay, particularly if told 'no appointments, call tomorrow') whose only means is a payg mobile. I've raised this before but no outcome. May apply equallyto other providers?
2. I have a number of repeat prescriptions, each medication triggered at different times. The pharmacist I use hasn't succeeded in persuading the surgery to get these 'in sync' so I only need to go to the pharmacist once a month. This should be avoidable.
I'd be grateful for action in each of these issues - for me, and for others similarly inconvenienced.
I'm uneager to complain to the provider lest I be struck off.
Very good and caring staff.
If you get an appointment doctors are great.
Not the greatest, Illness concern not taken seriously
Still very difficult to actually see a doctor, last time i was seen by a senior nurse, no open access to the surgery, have to use the intercom and then wait till someone comes to open the door and takes you in. Then when you leave, have to go out the back way through the garden! What exactly are they afraid of?
Very good surgery. My GP is very competent. Have had a couple of appointments during the pandemic and fond they've maintained their high standards. No complaints at all!
Apart from going in to have a blood test, at their request, have not been inside the surgery for over a year. Can only get telephone consultations, in meantime have been to my opticians, have had a facial, a hair appt, all of which close contact, with PPE, why are GP's not properly open for business.
Phone calls seeking consultations may be unaffordable.
service OK but v concerned that only way of securing a consultation unaffordable for many people
Concerned that the cost of securing a consultation is a major deterrent for poor people whose only acceptable contact route is a pay mobile. Can be lengthy 'on hold' times and maybe need to call next day if no consultations available that day. example cost - Vodaphone = £67 /hour. That's a big sum of UC, JSA or state pension. There must be a better way of doing it What follows refers to service experienced once past this stage.
Good outcomes far for me. HOWEVER, the only way of getting an appointment is by phone, which involves long waits and sometimes instruction to call again. For poor people with payg mobiles, the charges on Vodaphone (others similar) are £67/hour! Fortunately I'm 'comfortable' and have a real phone, but for poor people with poor credit ratings this must be a real deterrent.
Student physician associate.
I had a GP placement at slieve and let me just say its was the worst placement ever. Dr - the guy needs to work on his people skills. Swears infront of me and not only that insults me infront of the patient. At first I was thinking maybe it's just me thats being sensitive even though his attitude was insulting and condescending. Once I finished a consultation I asked a patient if they want to see Dr or Dr Even his patient didn't want to see him they were like no get Dr please. At one point I thought he was racist due to his behaviour and attitude towards me. Honestly hated and was counting down days till I could leave Worst placement ever . I'm glad it's over would never want to work for someone like him . Hand on heart Dr is the best. His so caring and understanding no wonder his patients love him. Nurses were brilliant i enjoyed the clinics with them . Receptionists- other than who was the sweetest lady that actually bothered to have a conversation with a student and not be stiff. Others maybe need to work on there customer service skills.
My experience (over 4 years). GP appointments, average wait 6 weeks plus. GP's often belligerent (hostile, aggressive and/or insincere and poor communicators. GP's failing to monitor/read/acknowledge and/or respond to Consultant's Letters following Patient referrals and/or fail to chase up Consultants Letters or Test Results when asked to do so by this patient. GP's have both ignored and refused this patients requests (without explanation or valid reason) for annual Full Bloods Check; have consistently failed to accurately monitor and/or track my 'Women's Health Checks' (in accordance with Patients Charter and NICE guidelines) and failed to monitor and/or track requirement of regular (3 to 6 months) monitoring checks for diabetes, cholesterol etc. GP's appear not to recognise or accept existence of and/or diagnosed diseases such as fibromyalgia; chronic fatigue syndrome; celiac disease but do express inappropriate personal opinions .....I could go on.
One Dr does not listen to his patients. He is rude and unsympathetic, He was not help at all. One Dr is amazing.