"Online system bad, unable to speak with GP."
Since the practice has introduced an online system I have been unable to speak with a GP. I embraced the system going online to book an appointment where it said a callback would happen within 24 hours. This never happened so in the meantime I had to go to the pharmacy because of the pain I was in. When I finally got a callback from the GP practice three days later, I was put through to a pharmacist. The changes are bad!
"A good surgery"
A good surgery. Doctors and nurses are good. The problem is there are never any appointments. It can be hard for me to get to see them.
"Very good"
The last visit was very good and the GP too. I can get appointments over the phone which is good.
"Can make appointments online or via phone"
I like them. Can make appointments online or the phone. They listen to me and take good care of me too.
"They're accessible"
They referred me for an abscess on my chest. They are accessible and give appointments.
"A very good GP"
I was there yesterday and they were alright. The GP is very good and very understanding and could tell I was in pain. Told me to take pain killers. Gave good advice and information.
"A very helpful GP"
Very helpful GP, always listens to us and tries to help and support us.
"Very happy with them"
They are very good. I'm very happy with them. When I need an appointment I get one.
"Really good"
It's really good. Caters for everyone's needs. The appointments are really annoying as they are hard to get otherwise they're good.
"My GP is brilliant."
They're good actually. My GP is brilliant and there's only been a couple of times I have not been able to see them but I will always see a GP or nurse and that's fine by me.
"You have to call everyday until you get in"
It has changed now. You have to call on the day for an appointment. We did find that if you call bang on 8am and there's no appointments they won't offer future appointments. You just have to call back each day until you get an appointments. There is no local walk in's close by to get to either.
"It's very good now"
Now it is good, there's a good doctor. Before it was okay, now its very good. Used to be hard to get an appointment. would have to wait on the phone for ages for someone to answer, then I didn't always get appointments.
"Difficult and no help offered"
They're no good. I can't get through to them to get an appointment. I start work at 8am and have to phone at 8am to get an appointment, which is really difficult. The whole surgery is the same. There's no help for counselling, was just given a number to call, and it was the wrong number. It didn't meet the criteria. I have obtained help myself for domestic abuse via a stand at the hospital.
"They were good"
They are good, been there since I was little but moved as I moved house and had to move surgery being out of the catchment area. I think I will try to go back to them as I am not happy with the GP I have now.
"Ask too many questions"
They ask you too many questions then don't give you an appointment. They take too long to arrange a face to face appointment. I just don't bother using them.
"gr"
I just want to give praise to the doctors at this surgery, the last time I went here I had a great experience.
"Currently getting worse"
I have been with this surgery since 1998, but lately one doesn't get any appointments & one never get the repeat prescription on time ,we have to suffer .
"Not very good"
Not very good. Unable to get appointments to speak to the doctor and it takes up-to a fortnight to get an appointment for a telephone consultation.
"Reception staff are bodyguards!"
I avoid going to the doctors because whenever I try to book an appointment, it feels like the reception staff are bodyguards! They have an awful attitude and ask for details of health issue, which I feel is confidential and should be between me and my doctor. I have rarely gotten an appointment without complaining and calling numerous times.
