Sometimes I forget my appointments but they don't text me a reminder. I was 10 minutes late for my last one due to traffic and they said they wouldn't see me. They surgery was empty. They can be very poor.
Don't see patients since lockdown. If you have a broken limb they ask you to take a photo and send it to them. I find it difficult to see a doctor but they're good if you get to see them. If you don't have a mobile or the internet it's hard to access them.
They do same day mostly for appointments but it's packed often. they're good with the kid too.
Difficult to get appointments or they ask you to send a photo online. When you do get to see them they're good.
Pretty good, I can get appointments and see whoever is available on the day. That works for me.
It's okay, it's busy and can be difficult to get appointments but the GP and nurse are great. The receptionists are good too.
They just give out medication instead of doing anything to actually help.
Good GP. I'm not knocking them they have been brilliant with me. The only thing is, you ring up and they only give single appointments to discuss one thing at a time. So to discuss more than one thing I have to book double or triple appointments. The surgery is clean, staff are understanding, especially the receptionists who are courteous and polite. They've started to digitise a lot of the service which doesn't work well for me or people like me and the GP's or receptionists need to be signposting people to support services and different services.
I went back to the GP and they said there was swelling in my ankle and suggested I buy an exercise band and exercises to follow. They're accessible but sometimes need more help.
GP referred for hernia in 2021, sent referral form for QE and still have not heard back. Can get appointments but only deal with one complaint at the time. Having a lot of pain with ankle and leg and a lump. First the doctor said, it was a stress fracture another doctor over the phone said it was a torn ligament. With out seeing me. how can they diagnose something like that over the phone.
Every time ring at 8 am, soon as you get through phones full at capacity, when calling first thing in the morning. Can only go to the doctor for 1 thing at the time, so you have to keep calling them, get through at 8:20am no appointments. It’s just wrong. Doctors are fobbing off and won’t refer to see if I still having medical issues.
Shocking! Ridiculous trying to get an appointment. They tell you to call at 8am to get an appointment and then you can't get through. You then get through and there's no appointments left. They're absolutely shocking.
Grand-daughter ended up in hospital as they wouldn't see her, rang for an appointment and said there was nothing. She ended up deteriorating and couldn't breathe.
Not very good. I don't use them there's never anything available. Long waits on the phones and never any appointments. I'd rather use the walk in centre.
Think they doing the best they can . Obviously I whould like to see a GP instead of a phone call and hopefully will soon
Pleasant with most staff, some reception staff rude & abrupt.
Prize Draw Data
During lockdown they retreated into a bubble such that patients were treated as if they all had the plague. They became fixated with on-line triage/appointments to the exclusion of any personal contact. If you went to the surgery they had a phone system outside and kept people waiting outside in whatever weather conditions prevailed at the time. Up till then this practice was a model of how to manage a practice but their obsession with excluding patients from any form of personal contact makes us feel like so much rubbish.
You can not get to see a doctor it all has to be done on line I made a appointment on line and no one got back to me .
Reasonable service though receptionist can be unnecessarily brusque.
Surgery locked up have to book online to speak to dr it’s to long-winded.
AVERAGE
Absolute refusal to be referred to specialist for back problem since last five years by my GP.
They are quite good with getting an appointment. They don’t make me wait a lot. Don’t see them often but when I do they’re are fine. Decent care and treatment given.
You phone up on the day and you always get an appointment on the same day. They always explain things to you and there is a great level of care. Good referral to the CMHT, only waited 3 days for an appointment. I told them I was feeling down and the doctor suggested it may help to come to the CMHT. He explained what they would do there.
Very professional, very quick to spot things. Your welfare very important to them. You can talk to them about anything and they explain to you in layman's terms.
They are a good service and normally I can get appointments when I meet them. However, when I went to talk to them about my eating disorder 5 months ago, doctor just told me to drink more, and didn’t do any further test or give me any information about eating disorders. 3 months later I was really not well and ended up collapsing at work. I went back to my GP and saw a different doctor. This was my 9th day not eating, 3 days of not drinking. The doctor did blood test and saw that my body was starving. They referred me to mental health services and barberry clinic to me straight away for help me with right information.