"Pointless"
I was very much misinformed about what the service could do when I was persuaded to accept a referral. Really inefficient, I've had the same assessment from 4 different people in 6 days. They don't seem to ever read your notes before seeing you. Was promised they would provide substantive help but in reality they just give you medications that temporarily calm you down but don't actually treat the problem. I also hate that treatment decisions are discussed without patient involvement as it makes challenging the plan difficult and any changes to the plan then take longer to be agreed. I was hopeful of tangible help to get better but you just get patronised and given a few tranquilisers.
"Terrible"
These people are violent they will lock up. Avoid. Your better off at home. They are abusive and have caused serious harm, that in any other situation would be considered a crime. Clear discrimination.
"Awful care"
Agree with other reviews.
They are overwhelmed but that is no excuse for extremely poor manners, terrible grasp of English by senior clinicians including consultants, a failure to provide a discharge summary in good time to ensure continuity of care and a culture of impunity at every level. When the quality of service becomes truly terrible, the frontline workers stop actually caring. Even the security guard wears a scowl. I would urge anyone that wants to change things to contact the care quality commission (CQC).
"The worst experience of my life"
Line constantly engaged so can't speak to anyone. The olecester in Birmingham leave you waiting outside in the freezing cold with all sorts of dubious characters. Not given enough tablets from them and they still have not written to my doctor so I am unable to get my prescriptions. Made mental health worse if anything
"Useless"
I was referred to southwest by my doctor. I have continuously been let down by them. If it wasn’t for the only friend I will allow by me who also has serious mental health I would be dead! I have been left for five days with each day being told someone’s coming to me. As I said if my friend weren’t there I would be dead.
"They are very slow to respond"
My brother was at their care, but they are very slow to help him in anyway and shape.
"Absolute joke"
My partner has now been waiting FOUR days for her promazine and waiting 13 weeks for a bed all home treatment seem to be doing is lying to us there are an absolute joke
