December 16, 2025
"Told me to call 999"
They told me they couldn't help with my breathing there and to call 999. They didn't waste time getting me to get the help I needed.
They told me they couldn't help with my breathing there and to call 999. They didn't waste time getting me to get the help I needed.
Before I used to call and make an appointment directly with them but now you need to go through 111 and that is such a long process. They're really helpful service when you're there and get you seen quickly.
It's good there and they're helpful with seizures and seeing my child when we can't get a GP appointment. It's important we're seen because he is non-verbal and we need to know what's going on.
Bad welcome from the doctor. Came for a bite from a squirrel. He was not pleasant. An urgent Centre does not have a plaster??!!
Reception friendly managed to fit me in and arrange call back multiple times when I missed calls. Dr was great, very empathetic towards me didn't rush
Listened carefully friendly and on point. Reassured me and explained effortlessly.
They can be helpful but you have to wait four hours for them to call you back and then they will give you an appointment to go in. They're helpful though.
Thank you for sharing your experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
They GP there looked at my swollen calf and sent me to the QE for it to be looked at further.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
Really good. I phone them directly and they will see you the same day usually. They're supportive and helpful.
Good morning
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
Couldn't get an appointment with my GP called Katie road on behalf of my husband. Got a call back the doctor was fantastic. Got an appointment for the next day. Wish my own GP was as good as this
Good afternoon Catherine
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
My son had a tummy bug but problems carried on for over a week and according to the NHS advice it said to go a doctor. The doctor told me to stop breastfeeding when it was his main source of liquids. I told him that it wasn't good advice given he didn't use a sippy bottle etc so I thought that was bad advice for an 8 month old.
Thank you for leaving your review, I am sorry you have received a negative experience, we aim to provide the highest quality of care. If you would like to contact me, we can discuss this further, and I will be able to investigate the matter. Kind Regards C Griffiths, Service Manager. 0121 415 2095
Brilliant, really good and they give excellent care. The pharmacy are also brilliant there and the medication is easy to get.
Good afternoon
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
If you call at 8am they will see you at some stage. I can always rely on them and they give me meds if needed. Really reliable service.
Good morning
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
They gave me an appointment within an hour after I couldn't get in to my GP.
Good morning
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very pleased we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
They aren't very good, the wait times are really long.
Thank you for leaving your review, I am sorry you have received a negative experience, we aim to provide the highest quality of care. If you would like to contact me, we can discuss this further, and I will be able to investigate the matter. Kind Regards C Griffiths, Service Manager. 0121 415 2095
I found the doctors were patronising
Made me feel uncomfortable
She barely checked me over correctly and was rushing through it and said I need to eat fruit and veg I don't know why she said that when I do anyway I felt as she was judging me and my 6 year old turned around and told her I do I had banana yesterday but I felt very uncomfortable and felt though I was wasting her time didn't feel helpful at all was also waiting for almost an hour
Thank you for leaving your review, I am sorry you have received a negative experience, we aim to provide the highest quality of care. If you would like to contact me, we can discuss this further, and I will be able to investigate the matter. Kind Regards C Griffiths, Service Manager. 0121 415 2095
I had a good experience due to a friendly and efficient response to my health problem / condition.
Good morning Mr Cronin
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
Very kind and helpful GPs. No complaints at all.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
I had to wait for a couple of hours but the doctors were very helpful.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
I was sent by 111 to the UTC nowhere near where I live. They booked me in where the clinician was working after calling me. It used to be local but now they're sending you to the other side of Birmingham.
Good afternoon, thank you for taking the time to leave your review, I am sorry you had a distance to travel. If you would like to discuss this further, please contact myself.
Claire Griffiths
Service Manager
Urgent Treatment Centre
0121 415 2095
I called them about 5PM and they said they had no appointments and to call 111. So I called them and they sent us there. We were then sent to the QE.
Thank you for leaving your review, I am sorry you have received a negative experience, if you would like to contact me, we can discuss this further, and I will be able to investigate the matter. Kind Regards C Griffiths, Service Manager. 0121 415 2095
They called around 7PM and I described my symptoms over the phone. They prescribed my medication and sent the prescription to the late night pharmacy too.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
Everything was arranged by NHS 111. We just went at the time and were seen straight away by a wonderful GP.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
I called them directly and they decide if they see you or not or they send you to A&E. The care there has been good.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
The GP was very good and listened to my concerns. They explained the medical issue in a very simple way and provided medication.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
They are good. They help you and get you medication if you need it.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
NHS 111 sorted an emergency appointment for us. We were seen here within 2 hours. Staff are very helpful and provided excellent support.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We aim to provide the highest quality of care to our patients and are very please we provided the care you needed.
Kind regards
Claire Griffiths
Service Manager
They don't know my medical background and they prescribed me antibiotics that nearly jeopardised my kidney transplant as it messed with my anti rejection medication.
I am very sorry to hear your negative experience, please contact myself, the Service Manager on 0121 415 2095.
I have used this service several times and cannot praise the care I have been given enough. Last year they got me to hospital fast without being seen just from my call to reception. This month again, sent directly to hospital and an assessment ward bypassing ED, (a different problem). In this day when you can't get a GP appointment they are literally a lifeline. Thank you to the whole team there.
Thank you for leaving your kind review, we appreciate you taking the time to leave it. Take care
I have used them a number of times and they are very good. Very helpful staff.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We strive for 100% satisfaction, we are happy we were able to help!
Few days back I got an emergency appointment for my daughter and they were very helpful and supportive.
Thank you for sharing your positive experience, we appreciate you taking the time to leave it.
We strive for 100% satisfaction, we are happy we were able to help!
When I call NHS 111, they refer us to Katie road to see a GP. They are always been good. Can wait sometimes but that’s not a problem because I know that my daughter will eventually get the help.
Thank you for taking the time to leave your feedback, it is very much appreciated. We are sorry on occasion there maybe a slight wait, we do try to see our patients as soon as possible. We are constantly monitoring our case load during the day to avoid patients having to wait.
Very good service use it regularly because its so difficult to be seen by my GP. I have no trouble being seen or getting my children appointments. The staff are great.
Thank you for taking the time to leave your feedback, we really appreciate it.
Went to the out of hours with my daughter. She was seen within 30 minutes of going. I was told when my daughter was born that if the wound didn't heal to get her seen and they did see her and refer her onto Birmingham Children's Hospital.
thank you for taking the time to leave your review
Went in with a pain in my leg and they sent me to A&E saying it was a big issue.
Thank you for taking the time to leave your review
They were fine. Saw my son straight away and they were helpful.
Thank you for taking the time to leave your review. It is very much appreciated.
I called them as I needed a prescription. They sent it to my nominated pharmacy straight away. I didn't have to wait long to get through to them and they were thorough and quick.
Thank you for taking the time to leave your review, we are glad to be able to help.
They will see you depending on how busy they are. You can phone them and they give you an appointment for that day.
Thank you for taking the time to leave your feedback
Called several times, no answer. Son is diabetic had temperature and ketones were 0.6. I eventually got through and took him there and they gave abx for him but it took so long and he could have got really unwell if he hadn’t got the care. They need to answer the patients when it is urgent care.
Apart from when it gets busy, they are good. Really good service been referred here and they will refer on to QE or other services if need be.
They are waste of time. If you get referred you have to wait for ages and don’t get any answers. It was much better when it was a walk in center but its not great now. You wait so long for nothing.
Sent here and seen straight away. He went in the side bit, they don’t open the main door. But they were good. gave abx and helped with son’s scarlett fever
They do a phone call first and normally sort it out within that phone call, if we need help they ask us to come for an appointment.
Awful not the doctors just the waiting times and kids can get worse while waiting. My daughter was given Calpol for high temperature and they send us to children’s.
I'd rather use them, find them easier to get an appointment. Phone them directly and they'll give me an appointment straight away. Always good to use with the bab.
Long waiting time, whenever you go have to wait 3 to 5 hours.
One thing I should note it isn’t a walk in anymore the name is now south birmingham urgent treatment centre (katie rd). You cannot just walk in and be seen now, you have to phone up and be assessed over the phone first. The initial phone consultation it was hard to get through the line was engaged for quite a while, when I got through I was in a Que for 20 minutes listening to a recorded message. When someone answered it was good they listen to you and then advise what will happen next, I was offered a call back. The call back occurred 4 hours later, but the doctor offered me a slot immediately. The service was very good efficient I found it very informative, he explained the possible causes of symptoms which he said would need to be checked by GP as they do not do blood tests here, he also explained very well what to do next and was very caring saying although they are so busy always call back when needed. Initially I had tried to contact my own GP who had said either call back in 4 days to check if any appointments or to try phoning Katie rd, so I was very happy to be seen at this centre on the same day and would highly recommend them as now the GP has to call me for a follow up.
Ring up they give you an appointment and see you in 30 mins. They are good, rather use this service for my kids.
Can’t get an appointment, receptionist was not good but the doctor was good.
Had to wait for 2 hours. They were good let son wait in car.
They spoke to my GP and said I should speak to them on Tuesday. On Tuesday they said they will come on Thursday or Friday to see me about my eye.
My daughter was taken there at 1:15 pm from work as she was not feeling well and she was seen at 7:15 pm by the GP. She waited for 6 hours which is horrible.
First they made me wait for 30 mins outside in cold. Once in side appointment was very rushed and I felt not listened too.
On the whole a good service but it's impossible to get through on the phone which you have to do now to order prescriptions.
Very slow service, no online support in the 21st century.
I had a letter which suggested that my son should be taken to a walking centre on arrival I went on a intercom & explained what had happened they seem he'll bent of I was trying to jump the queue then I had someone come out to me & basically say they nhs service was wrong for sending me there on asking if I was been told wrong information it was no we went round and round I try find out what I could do so in the end I said I'll leave I said I was very on happy for the way I was treated & walk away something was said to & I replied from a distance which would mean I would have to rised voice then I was told I was shouting at this person 2/3 feet I get it voiced is raised but well over 20 feet plus no way if i spoke I would not have been heard anyway I left I made the call which was suggested & listen to the answer message got to the end & phone the number again but got the same answer machine message hence could receive the help I came for they mentioned that appointment was needed on there answer machine message it said different
Due to my daughter's condition- Ulcerative Colitis- we use this service when her symptoms mean she cannot be seen by a GP but do not want to take up AE time. This service provides invaluable care for a whole range of problems. Having sat in the waiting room many times you see many cases being dealt with that would have created pressure on AE, but were dealt with efficiently and kindly at the clinic. My worry is the hours have been cut, this is a vital service that needs more investment and promotion. I would also like to forward recognition to the brilliant staff, especially reception at Katie Road.
Ridiculous, they answered after 50 mins, said hello, I said hello back and they hung up.
Could not help at all
Amazing service, response times are amazing. The GPS are knowledgeable and so helpful. How all doctors should.work.
Dr was very polite, ,reassuring and attentive . I visited him after both my husband and I experienced a fall caused by an uneven paving stone and I hurt my sternum .
I went here after a minor car accident the doctior accused me of trying to commit insurance fraud. Must humiliating experience of my life and
The lady that seen me was so lovely and kind and helped with reassuring me and giving me the right advice.
Waited 5 hours after speaking to various clinicians to be told my infected burn will have to wait till the morning due to the service being closed 20 minutes ago! Then to be told wait till the morning and do not attend A&E for a minor injury even though my symptoms have progressed significantly during the day unlike my patience!
Suffering minor problem, called and after quick chat with call handler, was called back by Dr, who arranged video consultation, all in under 15 minutes.
I had to take my daughter who has learning disabilities to Katie Rd on Saturday as she had become unwell overnight. We went to the Walk In centre as I knew she should be able to see a doctor there. Upon arrival, the waiting rooms were crammed with people, several were standing and more were waiting in the exit lobby. I was informed by the reception staff that the wait would be in excess of 2 hours. I asked if there was any system of triage as my daughter was feeling extremely unwell at the time and was unable to sit down due to the lack of space - as there was no way of avoiding a 2 hour + wait, I made the difficult decision to leave. The building was over heated, patients were having to sit too close to each other and I estimated that it may have been an hour before a chair became available. I think there were possibly 50-55 people in the waiting room at 2.45 pm.
I have used the service myself in the past, I had to wait 1hr 20 mins but was happy with the treatment I received and I know that our experience yesterday is not within the remit of the staff to deal with, however if patients do not complain, nothing ever changes.
I took my daughter back home after this, called 111 and was advised to attend the pharmacist in Boots, Harborne (on the understanding that he would be able to prescribe). We attended at 3.40, he was very helpful but unable to prescribe and he escalated her case back to 111 for further assessment. I was called back by 111 who reassessed her and eventually advised attendance at the Badger centre in Selly Park. She was eventually seen at 5.20 pm and prescribed antibiotics. I was given a pharmacy address in Kings Heath - which was closed- and finally got her medication dispensed from alloys pharmacy on Hagley Rd, Quinton.
I did 5 assessments yesterday, 2 with 111, 1 pharmacist, 1 nurse at Selly Park and finally the GP at Selly Park. It took 4 hours to finally get treatment prescribed and required me to drive to 3 different places then cruise Birmingham in an effort to find an open pharmacy, all with my daughter who really should have been in bed.
Rude doctor- unprofessional
Waiting time was better than usually
Not clean (Tissues everywhere)
Police had to be called for a person who was physical towards a doctor
Doctors was very helpful
Appointments are short and rushed.
We are extremely sorry to hear you are not happy with the service received at the Walk In Centre, please contact us directly (0121 415 2095) so we can discuss your comments further.
South Birmingham GP Walk in Centre