Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Solihull Hospital


Lovely staff but some improvements needed

My experience of the antenatal department at Solihull Hospital has been good. The midwives and my consultant are lovely. There is room for improvement in the department, appointments during the warm summer heat were unpleasant because there is no air conditioning and the room is small and not well ventilated. I have also attended on days that there are no seats for the pregnant patients, and partners of patients are sitting and letting pregnant patients stand. The care here is great but the department and equipment feels a little tired and worn. At one appointment I felt like I was taken into a stock room, there was hardly any room and was full of boxes all stacked up.