The care from the ophthalmology team has been good but I waited months for my appointment to come through which was disappointing.
I have been having chemotherapy at Solihull Hospital and the team of staff on the chemotherapy ward are absolutely superb. They are friendly and chatty we have a laugh during treatment which is really important. The care has been excellent and they really take great care of me.
I have attended Solihull antenatal department for scans and to see my consultant. My experiences have been good. My consultant is excellent and communicates very well. All options have been clearly explained to me. The midwives are great too they are really lovely.
My experience of antenatal care at Solihull Hospital has been good. Appointments go well and I am seen promptly. The midwives are lovely.
My experience of antenatal care at Solihull hospital has been excellent. The midwives here are lovely. They are so friendly and helpful. I see my consultant here and they are very good too. They communicate well and explain things clearly to me.
I attend Solihull Antenatal for consultant appointments. The consultant is very nice and communicates well. They always explain things thoroughly to me. The midwives here are lovely too.
My experience of the antenatal department at Solihull Hospital has been good. The staff are good and very co-operative. They communicate well and I always leave appointments with a good understanding of everything.
My experience of antenatal care at Solihull Hospital has been quite good. Communication from the midwives was good in particular.
My experience of the antenatal department at Solihull Hospital has been fine. I have received appointments quickly and had reminders through which has been good. The waiting times when I attend the clinic have been okay too.
I waited months and months for my referral appointment in Gynaecology to come through. I feel like because I am older I have just been left to suffer with my symptoms. The staff and the consultant are good its just been the waiting time that has been the problem. It's been so very disappointing.
They're a good hospital but just too far from my home. The care is excellent but they can run super late and when using public transport its very late for me to travel. They transferred my care.
I returned to the UK at 28 weeks pregnant. The transition of care I have received at Solihull antenatal has been very good and the process was smooth.
Terrible attitude they don't listen and talk over you. I had spine surgery and a nurse walked into me. If you say anything back they threaten to kick you out
Things were at a stand still for a long time because I waited so long for my ophthalmology appointment. The treatment and care has been good but the waiting times for appointments have let the service down.
I have been under the plastic surgery team at Solihull Hospital. They have been good I have had procedures that have not been successful and the surgeon is now discussing other options with me.
My experience of the dermatology team at Solihull Hospital has been good. At times I have had to chase the department by calling the secretary.
This is a good hospital they provide a good service and I am happy with the care I have received here.
It was the first time I have used the hospital and they were fine. The reception staff were helpful and I wasn't waiting long for my appointment. The appointment went well.
I attend Solihull Hospital every month for an infusion to treat my condition. This treatment really helps and is an alternative to medication. The treatment has greatly improved my quality of life. The staff are very good. I find the staff here at Solihull Hospital much better than those at other hospitals. They seem much more caring here.
The physiotherapy service provided at Solihull Hospital is very good. The physiotherapist comes down to collect me from the waiting area and walks to the department with me. She is really friendly very chatty and very encouraging. She even walks me out from my appointments too. The sessions have been really helpful.
I recently had a transesophageal scan (specialist heart scan). The staff were really great. They took their time and were very professional. I had a local anesthetic and medication to relax me during the procedure. I was closely monitored for a couple of hours after the procedure and was not allowed home until they were completely happy that I was fine. The care I received was excellent.
I have been under the cardiology team at Solihull Hospital and was supposed to have an echocardiogram every two years. After two and a half years I hadn't heard anything so I had to chase the hospital. By the time I got my appointment I had waited over three years since the last one. I have been left disappointed by this. The team of staff are great when you attend appointments the problem has been getting one.
I have had problems with communication and administrative errors at Solihull Hospital but the ophthalmology department has been the exception. They provide a good service and run a good department.
The ophthalmology department at Solihull Hospital are pretty good.
My dermatology referral appointment came through quickly. I was quickly assessed and they quickly removed the suspect growth. I have had good follow on care with speedy results.
I have visited the hospital for two appointments now. I have not been seen on time at either appointment and had quite a wait.
My experience of Solihull Hospital has been excellent.
I have used this hospital for a number of years and I have been under the care of the dermatology department for some time. I would not be alive if it was not for their treatment and support. The team are wonderful and I cannot praise them high enough. The department provide a super service I can call them if I have any concerns and within a few days I receive an appointment.
My radiology appointment went well. I was seen on time and the appointment was quick. The staff were nice polite and very helpful.
I had a knee replacement at Solihull Hospital. The surgeon was great and treatment was very good. The general care on the ward was good and the food was great.
I was referred to Solihull Hospital for an ultrasound appointment and I have been waiting a long time for the appointment to come through. I am not happy with how long I have been waiting.
I have appointments at the angina clinic at Solihull Hospital every 6 months. They are very good, they communicate well and I am happy with the service and care they provide.
My child was referred to the ophthalmology department and waited a long time for the initial appointment. Once seen the service was very good and I was happy with the care they received.
Waiting for laser treatment. I was told a two week wait and its been months. I have chased it and was told there is noting that can be done to speed it up. My sight is deteriorating because of it.
Good, no delays. Always very friendly. Clear with what they're going to do.
Good as the scans and waiting times are better here. The staff are friendly. Communication is good.
A very good experience. A nice hospital to visit and the parking is good. It's not far to walk to the department. The staff are friendly, nice midwives, helpful, thorough. I'm seen in good time and don't wait long for my appointments.
I was sent for physio and it didn't help. My shoulder was too bad so it turned out it would have never have worked anyway.
I have no complaints. They were brilliant looking after me when I had stage 2 bowel cancer. I went here for surgery. They were brilliant. When I was diagnosed, I was terrified but they took good care of me. The consultant was great and had a very good bedside manner.
I was referred to the pain management clinic at Solihull Hospital. My experience was good in terms of appointments and support from the staff. Unfortunately my symptoms have not improved greatly but the sessions have helped me cope with the pain better.
Knee replacement surgery was a huge success. Amazing and I recovered well.
I have waited for 3 years for an operation. There has been a number of hiccups along the way causing delays. I have seen a number of doctors at gynaecology. I'm really fed up as it's hard to live with.
I had my knee replacement surgery at Solihull Hospital. I had waited over 2 years for the operation which was difficult but I cannot fault the team of staff at Solihull Hospital. The physiotherapy team had me back on my feet and walking within 24 hours and I was discharged after 48. The staff, nurses, physiotherapists and doctors were all great. I had follow on appointments which went well too.
I was referred to UHB for an MRI and I received an appointment for Solihull Hospital. I didn't wait long for the appointment and it went very well. The hospital has good parking facilities and the staff were all very friendly and helpful.
I was referred by my GP for an X-Ray and I received an appointment really quickly to attend Solihull Hospital. The appointment went smoothly I was in and out very quickly. The staff were nice enough.
I went for an appointment and when I got there they said they couldn't see me there and had to return to Good Hope but my consultant wanted me to go to Solihull. I was stuck in a loop. It costs a lot to travel and Solihull is nearer to me. It was very distressing for me. Thankfully I now have an appointment with Solihull but the fact that the staff didn't listen to me or the consultant isn't good enough. It's very worrying.
Good. I get seen by the diabetic specialist and get good treatment. I've been passed over to the GP now for further support and it's not as good. I told Solihull they weren't as good but they let me go back to the GP.
I was referred to the neurology department for nerve tests. I had an incredibly long wait for my appointment. The appointment did go well and the doctor was thorough. It was explained that I needed surgery but that I would need further blood tests done first which they told me I needed to get done by my GP. Its disappointing that they could not do the blood tests at the hospital and that I will now have to go on another long waiting list for surgery while having to live in severe pain.
I had major surgery where they removed part of my bowel due to cancer. I was then advised I need chemotherapy for 12 months as my lymph nodes had been impacted.
Very good operation. Worried as they are channelling patients from other hospitals. It will cause over capacity. It's a great hospital but will go the same way as the QE, Good Hope and Heartlands.
I go here for for my eyes too. I'm between two hospitals. It's very good.
Fertility nurse there is really good. They're pushing the referral. They have done all the checks and everything it's just waiting on the Women's to get me in now.
My experience of the antenatal department at Solihull Hospital has been very good. I have attended a number of appointments and have always been seen fairly on time. The department is accessible and not too far from the carpark which is great when you are heavily pregnant. The midwives and staff are very friendly and chatty. The doctors communicate well and when I have seen consultants they have been fine. Everything they have said will be done, has been done.
My experience at Solihull Hospital's Antenatal clinic has been good.
Everything has become online, like the world. Everything is AI now and computers. You don't get to speak to people.
I am here for a broken nose that I have had since a child. I have breathing problems because of it. Everything seems okay here.
A wonderful physiotherapy service. They helped me to walk again after a stroke.
Everything is good. The doctors and nurses are good. I have no complaints. I'm happy with the care.
I have been here a few times. No issues. The doctors and nurses are great and take good care of their patients.
They look after my mum well. The parking is difficult, we end up parking in a different place.
It's my first time here and the wait hasn't been long at all.
Seen very quickly at the cardiology department. Everything flows very well. The meet and greet person is very useful too.
From the point of the referral, I waited 3 years for an appointment with neurology. I had to go back to the GP.
Limited parking, friendly staff. Appointments run on time.
Come here every 6 months. Communication is good and they're very helpful. The toilets were bad when I came here before and they told me to use the ladies.
No problem, communication is good, friendly and helpful.
Very pleased with them at the moment. Appointments are in a timely manner and the general care is excellent.
Very grateful for cardiology.
Quite happy with Ophthalmology. Very good. Excellent.
I went to the clinic for my eye. They arranged a cataract procedure. I am satisfied with the service.
I am happy with the care and service at respiratory.
Very nice on the ward, very long process, but it's been good. Oh the nurses are lovely. I couldn't fault that but I just wonder why it's such a long wait and process and I didn't know I was being taken to theatre.
Absolutely wonderful, a wonderful team and hospital. I had a follow up today, no long waits.
Staff are good and the wait is okay there.
I had an injection at ophthalmology for injections in my eyes. The service today was quick and the procedure was done quickly.
Went for an ECG and was disgusted that the lady doing the ECG earns the same as the cleaner. That isn't on is it. She is worth her weight in gold. She should be on more wages. The service was excellent.
Can't fault them at gynaecology. No complaints and good treatment. The receptionist was also very very good to me and helped me.
It's much better than it used to be. Things used to take a long time. That's not the case now. Staff are good and they give you all the time you need and never feel rushed.
I had bowel surgery on Tuesday and I am getting discharged today. It was a robotic surgery which was cool. The nurses were exceptional and I was well looked after.
I'm here for a cardiac assessment following rehab after a heart attack. It's been good. They look after you as an inpatient.
I waited for 8 months from the appointment to the procedure. It was good.
The doctors are nice there. The parking is so bad though and you can wait an hour going round and around. Otherwise it's different from children's now I'm transitioning to adult care.
I was admitted twice after a car accident and they said they would need to do MRI's etc. They transferred me to another hospital.
I came here for a scan which went well. Parking was difficult however.
I came here for a cancer operation. I was not provided any help with my travel costs but the staff at the hospital were brilliant.
I visit ophthalmology every 4-6 weeks for injections in my eyes. The staff and volunteers are all lovely. I can't walk and they wheel me to where I need to be. The care itself is also excellent.
I called the appointment line regarding a blood test to be told they don't deal with that and was given a list of numbers.
My X-ray appointment came through within a week. I found it easy to park and was seen on time when I attended.
Having been referred to Solihull orthopaedic department in June this year I had x-rays and an MRI scans, a follow up appointment in August and an operation in September. The care, treatment and support has been exemplary throughout. Every step was thoroughly explained and discussed with me. I could not have had better care. All the staff were professional and caring and the consultant was phenomenal.
I go to oncology every 6 months, they're good. They do tests and follow up. Very good.
I was called within 2 days of my GP appointment to be given an X-ray appointment the following week.
I got lucky and was given an appointment at an appropriate time.
I attended a recent scan appointment at Solihull Hospital. The appointment went well, I was seen quickly and the staff were great. The problem was the parking it was very difficult and I had to keep leaving and re-entering the carpark which was very stressful.
I had a cancer procedure carried out at Solihull Hospital. The staff were brilliant. The procedure went well and I was satisfied with the service I received.
I was referred to Solihull Hospital for a liver scan. The appointment came through quickly and went well. I also received my results very quickly too which was very pleasing.
I have been under the gastro team at UHB and have attended appointments at Solihull and Heartlands Hospitals. I experienced long waits between appointments, which was often 6 months. I also had a long wait for results and it took several months to be told that I needed a liver scan. Communication was generally poor and needs to be improved.
I was referred to the cardiology department at Solihull Hospital. I was pleased with the service I received, appointments went well and I had an ECG. The problem is that I have not received any results, no follow up appointment and nothing in writing. Communication has been poor and the only thing that I have received is a discharge letter without any explanation.
I attended a recent rheumatology appointment at Solihull Hospital. I was unable to park in a disabled bay, or the car park and had to park on a residential street and use my blue badge. I do have mobility issues and it was a long walk back to the car after having a steroid injection in my knee. The appointment itself went fine.
I was very late being seen today by the gastro team. Appointment went fine otherwise.
I was referred to Solihull Hospital for an X-ray. The appointment came through quickly and was very straight forward. I was satisfied with the service I received.
My experience of the antenatal department at Solihull Hospital has been good. The midwives and my consultant are lovely. There is room for improvement in the department, appointments during the warm summer heat were unpleasant because there is no air conditioning and the room is small and not well ventilated. I have also attended on days that there are no seats for the pregnant patients, and partners of patients are sitting and letting pregnant patients stand. The care here is great but the department and equipment feels a little tired and worn. At one appointment I felt like I was taken into a stock room, there was hardly any room and was full of boxes all stacked up.
As an expectant father it's hard to know what to expect at antenatal appointments. I have had a really good experience attending appointments at Solihull Hospital Antenatal department. I have felt included in appointments and have been able to ask questions.
My experience of antenatal care at Solihull hospital has been very good. The staff are really nice and they have been very reassuring.
I attended Solihull Hospital for chemotherapy treatment. I was happy with the care I received. The service was really good.
The problem with Solihull Hospital is that there is no A&E department, meaning that in an emergency residents of Solihull (like myself) have to travel very far to seek medical attention, which is potentially putting lives at risk.
I have attended Solihull Hospital on a number of occasions recently to visit family and friends who have been admitted, so my comments are only as an observation as a visitor. From what I have witnessed the nurses on the wards are caring and friendly and the people I have been visiting have been well cared for, making full recoveries and returning home following illness and operations.
I was admitted to Solihull Hospital for an operation. I feel that the nurses did the very best they could in providing care but it was obvious that they were rushed off their feet, and had too many patients to look after.
I see a specialist at the hospital for a long term condition. The service has been good and I have had a positive experience overall.
I have been treated for skin cancer twice at Solihull Hospital and undergone two separate surgeries. The dermatologist was brilliant and I was seen and treated very quickly.
My X-ray appointment went very well and I have no complaints about the service provided. It was easy to get there and easy to park. The staff were friendly and I was seen quickly.
I am a bowel cancer patient. From the very start I have been very pleased with the service provided. I was seen within 4 days of being referred. I have attended a number of appointments, the service is being run efficiently and everything has happened very quickly.
I have been receiving ongoing treatment for the past 3-4 years at Solihull Hospital for Crohn's disease. I have been satisfied with the treatment and management of my condition. I do have to travel quite far to the hospital for treatment but the good service provided makes up for this.
I see my consultant at Solihull Hospital for management of my immune disease. My consultant is very good and so are the rest of the team of staff. I am happy with the care and treatment I receive. I feel well informed and supported.
I have received very good follow on care for cellulitis at Solihull Hospital.
They've been doing x-rays for my tooth and not sure what it is so they're sending me for an MRI scan and waiting for results from the x-ray.
I go for my knees and hips and they are wonderful and they give you time. The doctors and nurses are excellent.
I am visually impaired and I find that visits to Solihull Hospital go very well because they do not change things around which means that I have been able to learn the layout of the main entrance area and ophthalmology department. I find the staff friendly and helpful and they have been very supportive recently as my symptoms worsen and my condition deteriorates. The hospital could make improvements for visually impaired patients by making the restaurant more inclusive and accessible for us. The menus are not available in larger print and there is nothing to assist visually impaired people. I have in the past asked staff for help to see what is available, but it can be very busy and I do not like to ask at those times. I find it quite strange that more consideration has not been made as the restaurant is right by the ophthalmology department.
My mum had her latest surgery here. The care was great. She was given her own chair and a step to help her get into her house as she struggles to walk now.
They were good at rheumatology. When I call to change appointments they sort it for you. They get back to you really quickly, they're brilliant. They also referred me on.
Went to see them for my hip and they have been very good. Very helpful and listen to what you have to say.
12 week attendance for fractured shoulder and wrist
I called the rheumatology department last week to ask for a medicine review due to changes in my symptoms. They booked me in for this week and the appointment went well. I waited for half an hour to be seen but the appointment itself was very good. The staff were very helpful and informative.
I have had a very good experience at Solihull Hospital over the past 18 months. I have attended a number of appointments for X-rays, ultrasounds and general outpatient appointments. The problem was getting referred, everything has happened very quickly since my referral. My appointments came through quickly and I received the results in good time too.
I have regular iron infusions at Solihull hospital. The service is very well organised and the staff are lovely. I go every two weeks and they are good.
I come here for anti coagulation treatment regularly following a heart attack. Today I was seen early which was nice.
My wife's care used to be handled at the Queen Elizabeth but it's been moved here. It's too far to come for frequent checkups.
I came in for a blood test which went well. I may need to go back for a follow up but I'm not sure yet.
I came here for my 12 week scan and it was a lovely experience. I was seen in good time and have no complaints overall.
My antenatal experience has been good. The staff are very friendly. The only issue is that it's a bit far for me to travel when I live right by Heartlands.
My pre-op assessment went very well. Everything was very quick and the staff were very nice throughout.
Appointments here take too long to come through. My last appointment took 18 months to come through and the follow up appointments are taking too long as well.
I visit the eye clinic regularly for my glaucoma and cataracts. The service is quite good.
The doctors and nurses here are good. The wait times are fair. Everything is good really I have no complaints.
The doctor I saw was very professional. I now have to wait 4 weeks for a follow up but that's okay.
I was seen an hour after my scheduled ophthalmology appointment time. The care is fine though and I'm happy with my treatment overall.
My experience of antenatal/maternity care at Solihull Hospital has been excellent. My pregnancy is classed as high risk and I have attended a number of appointments for scans and to see my consultant. I prefer visiting Solihull Hospital rather than others because the staff here have more time for you, the service feels more personal and the staff are very caring. I do not feel rushed in and out of appointments. My only criticism would be that the waiting area is very small and patients are on top of each other. When waiting two hours for a glucose test the area is not very comfortable and staff told me not to leave the department.
Mom's knee is bone to bone, Dr said they can't operate on it. She's had physio but not working. No injections offered or no other solution. Said to leave it but it affecting moms quality of life.
My experience of Solihull Hospital was very good. I had knee replacement surgery. The operation went well and the care was good. The physiotherapy I received was good and I attended follow on physiotherapy sessions which were beneficial.
I came here for an ultrasound. The technician was fine and everything went well.
I was given a card for the heart failure nurse but when I called with serious concerns nobody answered. I left 3 separate messages but nobody called us back.
They were good when I came in for hernia tests but I have been waiting 4 years for the operation to treat it to be organised.
The cardiac team have been brilliant. They referred me to Stoke hospital for further treatment as it was the fastest way to access treatment.
Received a call to say they will put me forward for further pain treatment, months ago and still waiting.
Had a nuclear brain scan and was diagnosed with Lewy body syndrome and they sent results to the GP. They were brilliant.
I had a total thyroidectomy in August 2024. They were fantastic.
The complex care team are very good, so so good and still come out to visit in our temporary accommodation. They're my little therapy group, they go above and beyond and it felt like more friends than a CCN.
I had an eye procedure here and the paperwork in the house said it could cause stroke or heart attack. I think that's what caused my stroke.
I waited four years for a gastric bypass. I knew there was a wait and I was okay with it. I stayed in overnight and they were fine. There was one issue but it got sorted. I had good treatment and they were lovely.
Very good. All the departments have been good over the years. Always on time and helpful. Easy to get around too.
they were amazing at the gastro department. Lovely, from the receptionists to the security and porters. They were all so so lovely and couldn't do enough for you. Couldn't be more welcoming and graceful. They're a fantastic service, they really are.
Everything was fine at the appointment with my midwife here.
I phoned them to tell them the support around my leg was broken. They told me I would need to go back to the GP. The GP said they didn't deal with it so I had to call them back again.
I waited two weeks for an appointment for my knee. I went straight in at the appointment with no waiting around. It meant I didn't even have to pay for parking. All was brilliant.
I am struggling with the waiting time for my appointment coming in August.
I came a month ago for a CT scan. They were very good and on time. Everything was very good there.
I got lost getting into the hospital. We were an hour early and they saw us earlier which was amazing. In and out all before the actual time at x-ray.
I had an MRI and the people were brilliant.
Excellent, very good and professional.
Been once and they were good but not that helpful. I waited an hour for my x-ray and it was hard to navigate.
They saw me for my knee. I'm still on their list now.
Very good at urology. I had a catheter fitted and it was very good. No problems.
It was alright. I had a head scan as I suffer with headaches a lot.
I had my gallbladder removed and the anaesthetist had had covid herself so had an understanding of my condition.
I have to be honest, they're very good. They have to be good because they're checking your ticker. Appointment wise they're very good and see you on time. They are good with follow up appointments too. They do all the testing here and send results to Heartlands.
The service is great at the eye clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care you\'ve received from the eye clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
I had a pre-op for a hip operation in April 2024. They were good and answered my questions.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
They were excellent at physiotherapy after having a knee replacement a couple of years ago. They provided good and helpful exercises. The staff were excellent.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
Brilliant. I have a helpline I can ring and they get back to me quickly with help and advice. They're so so good, so helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
I was there for a week and a half. I received great care there and it's a very clean hospital. They arranged rehab for me too.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
Very nice and spacious. It's clean too. The staff have good communication and are welcoming.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
They sent me all the way here for x-rays when Heartlands is closer to me. The service is good but the travel isn't.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
They took x-rays and told me I had broken my foot. Treatment caused a delay in my covid vaccines.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received in treating your injury, sorry to hear this caused you a delay for your Covid vaccine.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
I went there for a skin cancer assessment but all was clear. The results came back quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
I had a biopsy there and was in and out within 2 hours. Everything was very well planned.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes,
Patient Experience Officer at University Hospitals Birmingham
They said there were no infections showing in blood work and they did a test by camera. Nothing else.
Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
Insufficient knowledge/non invasive/less damaging options from staff and dismissive attitude to my questions and doubts. Disregarded as patient.
They're brilliant. They are very good.
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
They answered everything and said they would refer him to the Children's but they weren't sure if they would take him as a patient.
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
Very helpful service with caring and good staff.
Thank you so much for taking the time to provide feedback about Solihull Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I saw a Dr today, lovely Dr kept me well informed and gave me lots of information, felt reassured
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Wonderful, absolutely brilliant. They wrote a letter to the GP they're sending an appointment out for my husband to get his knees looked at. They said it would take a few days.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had eye surgery and they said it would heal in time. I went in a couple of months ago and ended up staying the whole day. The aftercare has been good and they have given me eyedrops and an appointment for next week.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I have been to the UTC here a few times and they were brilliant, no doubt about it. All of them. Okay you have to wait a while but I just walked in and was seen, in and out within an hour. I was treated and given painkillers. Very happy with them.
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the positive care you received from our wonderful colleagues in Urgent Treatment Centre.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I went to the Women's department and it was a quick appointment. All the staff were very good and I felt listened to. Everything was explained well.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
The staff are not good. The cleaning is not good enough and the maintenance. I waited there for 4 hours.
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I went to the outpatients ultrasound for fatty liver disease testing. They just got on with it. I felt a bit awkward and found it a bit demeaning. Like with most services I visit there is a lot of stigma because I'm transgender. It is indirect but I sense it really strongly.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
It was a quick referral to plastics and the doctor was okay. I felt rushed during the appointment.
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are please ro hear that your referal tp plastics was satisfactory. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team
They're okay but there can be long waits.
Thank you for taking your time to leave us your feedback. We appreciate this.
Best wishes,
Patient Experience Team
I had a groin x-ray here. Great support and excellent care was provided.
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Imaging Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
Patient Experience Team
I was seen by a urologist and he referred me for a kidney scan to Good Hope.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues and the referral to Good Hope Hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I went to the minor injury unit and the nurse said I couldn't get seen for a head injury and told me to go to an A&E. She didn't even look at it. When we arrived the reception staff rude and didn't stop their conversation when we were waiting at the desk.
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Radiology department was really good. I'm happy with the service.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Radiology Department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Why can't all other hospitals be like this one.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
It's brilliant, really good. The care is great there.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I went to x-ray to have a check to see if everything is okay for me to go on a new medication. It's a good and quick service. They talk well to the other departments. Great staff.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Very good. Very efficient at blood tests. The staff are on the ball and you don't have to wait long for results so treatment is never delayed.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent care and service you received from our wonderful collegues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I like the hospital. They are supposed to see me regularly at rheumatology but I haven't seen them since 2022. They did get me an appointment within a week of referral which was good.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear positive comments regarding the hospital referral and appointment process for the Rheumatogy Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I turned up for a rheumatology appointment and I was handed to someone else as my doctor wasn't there. They didn't know what I was on about as they needed to do other tests. They had to ask me what I was there for. They should have called me and cancelled my appointment instead.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really sorry to hear about your experience regarding your appointment with Rheumatology Clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had a back scan at Solihull hospital and on the NHS app it's not showing on there but all the others are. Why aren't all the services using the app.
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been issues with viewing your back scan on thr NHS app and apologies for any stress or inconvenience this has caused.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
The scans weren't very good there and when my contractions started I went there and was told there wasn't staff there to advise on premature contractions. I went to Heartlands instead.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really sorry to hear about your experience with the Maternity service.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had my follow up appointments here after my surgery and the staff were very helpful and kind.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I go for fertility appointments and help with having a baby. They are very kind and caring. They have helped me a lot.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
We had to go as a patient every 2 days to get the dressings changed for the cyst as Heartlands and the GP said they wouldn't do it. We had to sit and wait every 2 days. The care was good.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Very well planned and managed hospital with helpful staff.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Very helpful consultant who explained the problems in detail and the possible treatments available.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleague.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I have macular degeneration appointment and they were good but it is so far to travel so I asked for a hospital closer. They were good and very helpful.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I went for a sleep study. It was easy to find. I didn't get much sleep as I was wired up like a Christmas tree which was a bit uncomfortable.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
I had a steroid injection and I see the shoulder specialist here. They are good and they do weekend appointments too. There are no long waits on arrival.
Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
Patient Experience Team
Doctor was very nice, explained the procedure. 2 week referral, was seen in less than a week
I attend the asthma clinic every 6 months. The care and treatment is excellent.
They have done an ECG and now I'm waiting for a CT angiogram now.
Urgent 2 week referral done by my GP to Breast Clinic in July 2024. Referral was declined by a consultant stating on the basis that a mammogram had been done 6 to 12 months previously (this was incorrect). Also must note that 12 months previously my GP had on 2 separate occasions done non urgent referrals to the breast clinic which were also rejected.
My GP went back to the breast clinic to inform that the consultant was incorrect and that I had not had a mammogram or been seen in the last 6/12 months.
After 13 months of attempted referrals to the breast clinic I was eventually seen on the September 2024 by a locum consultant who huffed and puffed throughout the consultation and a number of times said that he would be discharging be that day. After my same day mammogram it turned out that I needed a vacuum assisted biopsy which was swiftly carried out. It is now October 2024 and I have heard from no one as to the results of my biopsy.
The radiographers, nurses etc were professional, knowledgeable, empathetic simply amazing people.
The referral process is a disgrace. The consultants are rude and arrogant and at a time when someone is at their most vulnerable I do not understand why they even think it is ok to treat or speak to anyone the way they do.
The time taken to come back to a patient with their biopsy results is unfair! There has to be a better system. It is coming up to 4 weeks after my biopsy and I have heard nothing.
I went to the pre-op assessment unit with my mother. The care, treatment and support was excellent.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are really pleased to hear that you\'re so happy with the care that your mother received at the pre-op assessment unit.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were nice to me and diagnosed me.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received and that staff diagnosing you were so nice.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Quick turnaround and I got a Saturday appointment which helped. Staff are great.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the Saturday appointment made such a big difference to your care and was so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They diagnosed me with advanced macular degeneration and referred me to the eye hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about your ophthalmology care at Solihull Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My mother had surgery here twice. She was very happy with the excellent level of service delivery.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your mother is so happy with the care she received during her two surgical procedures.
If you would like to provide any more information or further feedback about your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They said they can't do anymore and have referred me back to my GP. They were very good and very nice, they offered an operation but I refused so they said I would have to have creams and medication to help.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you\'ve received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have bad tinnitus and they have recently discharged me after giving me exercises to do and put things under my pillow to try and help me sleep. They were really good and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the staff treating your tinnitus have provided such good care and have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for a scan on my left foot. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that staff at your foot scan were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not patient centred The doctor is stuck up. I have sent email to the nurses regarding my conditions getting worse, no response from them. I am here at 1:37 am awake due to so much pain I can’t sleep. Every night it’s same.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you\'ve received from the rheumatology team and the attitude of your doctor.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
This appointment was for my sister to have a bone marrow test. She has Downs and left sided weakness following a stroke. She is also wheelchair bound. Despite being told twice that a hoist was needed the ACP doing the procedure had not been told that, so one was not available and the appointment had to be cancelled.
Dear Relative
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your sister\'s appointment had to be cancelled at the last minute due to the absence of the correct hoist, especially given her complex medical history.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The rheumatology department is very helpful. Very good services provided.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you receive from the rheumatology department and that staff are so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The Discharge Letter provided by Ward 20A Solihull Hospital to the nursing home my 99 year old mother was transferred to, only detailed the Buprenorphine 7 day patch she had with no mention of the other pain medications she was receiving during the 24 days in Heartlands and Solihull hospitals and indeed prior to the fall as prescribed by her GP. The patch had been removed but at least on arrival at the Nursing home it could be reapplied. However the oral Morphine and codeine she had received for the previous 24 days were not mentioned whatsoever. Hence the nursing home were unaware of the level of pain medication my mother had been receiving. Prior to being admitted to hospital my mother received both the Buprenorphine 7 day patch and 2-3 doses of Codeine prescribed by her GP for at least the last 18 months.
The pain my mother suffered during the transfer without any pain meds and for the rest of the night and most of the next day was appalling and down to the incompetence of Solihull hospital Ward 20A Discharge Team.
Dear Relative
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were significant issues with your mother\'s care - specifically the quality of teh discharge letter from Ward 20A that did not have full medication details and that this caused significant pain and distress to your mother.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my surgery done at Solihull hospital. My stay here as an inpatient was good and everything was very well planned.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your surgery went as planned and your inpatient stay was so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans, blood tests and x-rays were done at Solihull. The staff were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that all of your scans, blood tests and x-rays have gone so well and that staff have been so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
First time we came it was running late, the next time it ran on time. The volunteers are annoying and grabbed me by the arm. They don't let you find your way.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are sorry to hear that there have been delays with your appointments and that your interactions with volunteers have not been positive.
If you think it’s helpful and appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I recently had my my tonsil removal surgery here. Everything went very well.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that everything went so well during your tonsil removal surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very good experience at Orthopaedics.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the care you\'ve received from the Orthopaedic team.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a follow up for my oesophagus last week and they were marvellous. I had a tube monitor fitted for 24 hours to monitor the swelling.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear about the excellent care you received during your follow-up oesophogeal appointment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go for infusions for osteoporosis. It's a brilliant service. I was waited on hand and foot. They are brilliant there. I was treated like royalty. I had a one to one nurse that looked after me. It was so good.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the care you\'ve been receiving when you\'ve been coming in for your osteoperosis infusions and the one-to-one care that staff have been providing.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was good.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a kidney operation over there. The care and treatment which was given to me was second to none.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you\'re so happy with the treatment and care you received during your kidney operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I can't go there for myself as it's a long wait there and they aren't as helpful when you are sent to urgent care by the doctor.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have issues with your care here - in particular the long waits and you feeling that staff are unhelpful.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They treated me badly. I asked for help after the operation and the support was not there. The staff were terrible. The training staff were better than the normal staff. I struggled post surgery and all they said was take paracetamol.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are so unhappy with your treatment and that you have concerns with some of the staff looking after you - and the lack of help and support they offered.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Three x-rays. They never told me I had arthritis and they never shared the results.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are sworry to hear that there was some confusion over your diagnosis and the results of your x-rays.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was referred back to the spinal department. I saw a doctor and went through x-rays. They said I had stenosis. I am waiting for a follow up.
Dear Patient
Thank you so much for taking the time to provide feedback about the spinal department at Solihull Hospital and the pathway you are on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very well planned and professionally run hospital. The management and service delivery is outstanding.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear that you have found the hospital to be so well planned and professionally run.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I've been a couple of times. My husband was treated for skin cancer there. If you treat them they way you want to be treated they treat you the same way. They were nice.
Dear Patient/Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your happy with the care you and your husband have received.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Testing used to be done for allergies at dermatology but I don't have to go there now as it's all been transferred to Heartlands. It's a good small hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the care you\'ve received at your dermatology appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had breast cancer and I have check ups every year. They are okay there. The only problem I have is the security people, I find them really rude. Their mannerisms and the way they treat patients without knowing what they are going through.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that your happy with the care you\'ve received at your annual breast cancer check-ups we are sorry to hear that you\'ve found some of the security staff to be rude and lacking in empathy.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had several scans there and received great care. The midwives are lovely and take good care of me.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you\'re so happy with the care that the midwives have provided and that you have been well looked after when coming in for scans.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a stent changed in 2022. They were really good. They have moved their services to Heartlands which is fine.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the procedure to have your stent changed in 2022 and that the transfer of services to Heartlands Hospital hasn\'t been an issue for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an x-ray on my back. It was alright, not that bad. They have now sent me an appointment for a hip scan as I am having issues.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received when you came in for an x-ray on your back.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my first operation here for cataracts a couple of years ago. It was very good. The staff are good and they took very good care of me.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the staff took such good care of you when you came in for cataract surgery.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was treated for skin cancer here. They were very good, excellent staff.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you\'re happy with the care you received when being treated for skin cancer.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are fine. I haven't any problems with them except getting appointments.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are happy with the care you\'ve received here although we are also sorry to hear that you\'ve had issues getting appointments.
If you would like to provide any more information or further feedback about your experience (in particular if you are still waiting for any appointments) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
All of my scans and blood tests were done at Solihull hospital. The staff provided excellent support.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the staff provided excellent support during your scans and blood tests.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very clean and well planned hospital. I will give all the departments 5 stars.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received here - in particular how clean and well planned the hospital is.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have used them a number of times and can easily say they are a number 1 hospital in the West Midlands.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you\'re so happy with the care you\'ve received here and you consider Solihull to be the number one hospital in the West Midlands!
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my hernia operation done here. The staff are excellent and it's a very clean hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the staff were excellent when you came in for a hernia operation and you found the environment to be a very clean one.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I took my 6 year old son who has a special kidney disorder to the hospital for scans and tests. The staff were very helpful and took great care of my son.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that your son was well looked after when he came in scans and tests - and that staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had gastric sleeve surgery and they forgot to give me blood thinners which resulted in complications.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you didn\'t receive blood thinners after gastric sleeve surgery - which resulted in complications.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for blood tests there and they said they couldn't do it, they're useless. They said I would need to go to Heartlands and sent me a letter. I am also waiting for a hernia operation and its taking time to come through.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been a number of issues with your care - in particular blood tests that didn\'t occur as planned and lenghty wait to get a date for as hernia operation.
If you still haven\'t got a date for your hernia operation please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They have lost my medical records a number of times and their communication with patients is below average.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been issues with lost medical records and poor communication.
If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They sent me a letter for my cataracts operation on my left eye. They said they will do it in April. I haven't been waiting long for the appointment either.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you haven\'t had to wait long for your cataract operation.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went for an appointment with my back, they were very good. I was seen quickly and they were perfect.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted that your appointment went so well - and that in particular you were seen so quickly and that staff took good care of you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have to have my scans here for my pregnancy. Everything is good here.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your pregancy scans have been going well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Most of my scans have been at maternity here. You do have to wait a while but it isn't that bad. The staff are good and I have no issues at all.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits for scans at the maternity department we are pleased to hear that otherwise you\'re happy and that the staff are good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It was okay. One of the women during the MRI scan was off. They called before hand to make sure there was no contrast was being used due to having one kidney. The receptionist said it would not be used and was not mentioned on the notes. I got to the hospital and they said they needed to prep me for the injection. I told them I was told I was not having that because of my kidney. They ended up cancelling the procedure on the day to reschedule the week after. I asked the receptionist and she said it was the consultant's fault but I think she was trying to cover her tracks. This was meant to be an urgent appointment too.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with your urgent MRI scan with a communication issue leading it to be rescheduled.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
A very helpful consultant. They referred us to Heartlands hospital for further tests and investigations.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital and Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your consultant was so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent hospital with professional staff
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the hospital and professionalism of the staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an MRI on my ear in July and I only got the results from QE this month. They said there was nothing wrong. They were good though. I was seen quickly and no long waits.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital and Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear it has taken a while to get your results back after MRI in July we are pleased the the appointment itself went well and you were seen quickly.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was impressed by the excellent level of service provision. A very well managed and well organised hospital.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with teh service provided to you and how well managed and organised you have found the hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I am 10 months post prostatectomy. After my PSA increasing by a factor of 10 from first, post prostatectomy test (0.03 to 0.28), I expected my Consultant to at least get back to me, no contact! Next PSA test was delayed due to phlebotomy department testing for Uric Acid not PSA, I was sent another form for blood test but this was sent to the wrong address so it took my neighbour a week to sort out. In the mean time, I phoned Consultant Secretary who sent out another form for bloods. This test showed PSA had risen again, this time to 0.98, still no contact with consultant. I was meant to have a consultation in August, to date, I have still had no contact with my consultants. I have now decided to go private as MY NHS has badly let me down and I am not going to mess about as Cancer kills!
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had such difficulty getting an urgent appointment after your procedure and you didn\'t hear from your consultant promptly.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My partner had an operation at Solihull. There was such a difference. Staff were helpful. Always asking if we were okay. They gave great information about my partner's operation when I dropped him off. They said to call a number after a certain time and I felt like I left him in safe hands. I couldn't believe the difference and quality of care.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you and your partner are with their operation here - in particular the information provided, the feeling he was in safe hands and the quality of care.
If you or your partner would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Good clean and well organised health care facility. Staff are amazing.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you found the hospital so clean and well organised and that the staff you\'ve encountered were so amazing.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It is very smooth and well labelled. It's easy to find your way around. A very clean and well maintained building.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you found the building very clean and well maintained and easy to navigate.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They said I needed an operation but I told them i wanted a second opinion for my hip so I went to the QE
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital and the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
High PSE found on 15 June 2022. Spoke to Urologist 2 weeks later Biopsy 6 weeks after that. MRI scan 1 month after that. CT scan 2 months after that. Spoken to Consultant Urologist 2 months after that. Finally had my Prostatectomy 7 months after first diagnoses 18th Jan 2023. PSA has increased exponential from first post op test still not spoken to a medical professional 6 months after first post op PSE AND STILL NO CONSULTATION PLANNED!!. I have taken out a loan to pay to go private, cancer has now metastasis. Utterly, utterly disgusted with lack of treatment and very poor care from Solihull hospital.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had so many delays in receiving your cancer treatment and you are unhappy with the care you\'ve received.
We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Last time we went, we walked in, sat down and they called him in for his scan straight away. We never even had to pay for parking.
Dear friend/relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your friend/relative was seen straight away and that you didn\'t need to pay to park.
If you or your friend/relative would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had 8 sessions here. The biopsy was awful and i couldn't have anyone with me. The experience was painful. The referral was done quickly. for radiotherapy, chemotherapy and the operation. I only had a lumpectomy as the chemo and radiotherapy worked well. They gave the kids an information box which was really helpful on how to explain and approach cancer with them. I felt like my husband could have done with more support.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. Whilst we are pleased to hear that your referral was actioned quickly and the information box was so helpful for your children, we are sorry to hear that the biopsy was not a pleasant experience and that you felt like your husband wasn\'t offered enough support.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I have been referred for a diabetes test. The staff are lovely and have communicated well with me, and provided me with lots of information about gestational diabetes.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the staff in the diabetes department have been so lovely and informative - and have provided you with lots of information about gestational diabetes.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The midwives at the maternity department are very friendly and overall I am happy with how my appointments have been going in the gestational diabetes clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the midwives taking care of you in the maternity department are so friendly and that you\'re happy with how your appointments have been going in the gestational diabetes clinic.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Rheumatology appointments are over the phone are alright as my rheumatoid arthritis is under control. Anytime I have flare ups they see me. I can't fault the staff they always appear to do enough or more than enough.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you feel you are being well looked after by the rheumatology department both in person and over the phone and that the staff do so much for you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent. Dermatology clinic is less waiting time. There is no sort of real communication required. You just sign in and they call you. I feel that system works with it being a specific clinic.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you have found the processes in the dermatology clinic to be so smooth and that you don\'t have to wait for too long to be seen.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a glaucoma operation. I am alright and it went well. The ophthalmology department sorted the operation really quickly. They're all brilliant there.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your glaucoma operation went well and that the operation was sorted quickly by the opthalmology department.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My husband was treated there and the experience was brilliant.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your husband\'s treatment was so good and he was so well looked after.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good and very quick in dealing with me.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the staff involved in your care have been so quick and efficient.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I was there for therapy. The care was much better there. They were really nice. They spoke to me more and made the effort I thought. They need to keep talking to me because it will help me get better.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the therapy you\'ve been receiving and their good communication with you.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The outpatients at dermatology are quite good. You are normally in and out. I find the staff okay. I have to come out of dermatology and go to the pharmacy. They could change that.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that overall you are happy with your dermatology outpatient appointments and that you are quickly when you arrive.
If you would like to provide any more information or further feedback about your experience, in particular the issue with going to pharmacy after your appointment, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went there for an x-ray and bloods. I was seen on time and the nurse was kind and helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleaesd to hear that you were seen on time when you came in for an x-ray and bloods and the nurse was so kind and helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
My sister was 14 years old and had to see a paediatric doctor there for them to talk to her about her medicine. They were good there and explained very well the treatment.
Dear Relative
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really pleased to hear that the paediatric doctor who spoke to your sister was so informative about the treatment plan.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Both my parents are deaf and they can't book or re-book appointments on the phone at all. They need our help all of the time. They have to go to the hospital once a month.
Dear Relative
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your parents are having such difficulties booking and rebooking appointments
We would advise, if you are happy to do so, to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. Hopefully they can assist or can signpost you to the appropriate department who can. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very professional team of clinicians. Excellent support provided before and after treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you were treated by an excellent and professional team of clinicians who provided good support before and after your treatment.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Operation went fairly straight forward. It was day surgery so in and out. It was alright to get to, parking was okay. It's a bit confusing finding the right entrance and where to go but once figured out all was okay. Staff were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you had some issues navigating the hospital we are pleased to hear you are happy with the operation and the staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were very good. I went for an appointment and was referred quickly. Staff were really friendly and they send text messages to remind me of appointments. Really nice hospital was pleasantly surprised.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are so happy with your experience here - in particular the quick referral process, friendly staff and regular text message reminders about your upcoming appointments.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I visit the dermatology department. I see them every 3 months. Took a long time to be put on the injection but it is working well. The nurse is good and can contact her if I need to ask any questions.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that there was a delay in receiving the injection we are pleased that things are now going well, you\'re happy with the nurse looking after you and she answers all the questions you have.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had an operation to remove a basal cell carcinoma. A 3 year wait for an operation the hospital said it would be. They measured it, took photos of it and examined it and sent me home. Before I left they did say that the next time I came there was going to be a surgeon there, but there wasn't. 2 to 3 months later at my next appointment, no surgeon. I turned up, they measured me again, after around 6 months it became really frustrating. I asked to be signed off because of being messed around. My wife, kids and all the people that cared for me told me to go back and get it sorted. But there were too many times I went there and nobody did anything. When they did get around to doing the surgery they did it perfectly. Kept me in overnight. Stay was great.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that the procedure to have a basal cell carcinoma removed and the inpatient stay you eventually had was great we are really sorry to hear that leading up to that there were delays and some confusion over the presence of a surgeon at your appointments
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Excellent hospital, very well organized.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received and how organised you found the hospital to be.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They do Saturday appointments at urgent care. They saw daughter had broken her hand and they sent her onto hospital. Good helpful service and have great availability.
Dear Relative
Thank you so much for taking the time to provide feedback about you and your daughter\'s experience of Solihull Hospital - apologies for the delayed response. We are pleased to hear that the urgent care service was so efficient and led to your daughter immediately being sent on to hospital.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're okay. We got there after being referred on from 111 service and we were checked out by ANP and said doctor needed to see her at Heartlands. Again seen by an ANP and they said she was fine so just felt it was a wasted journey and I had to take time off for it.
Dear Friend/relative
Thank you so much for taking the time to provide feedback about Solihull Hospital and Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you felt that your appointments were a wasted journey for your appointment and we\'d be keen to hear if anything could be learnt from what happened.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They're quite good. Been there a lot for cardiology appointments. Good communication and staff there are brilliant.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with your cardiology appointments - in particular the good communication and brilliant staff.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Reception staff are always good at letting me know where mom is. A&E is awesome. I have been there 3 times and they've helped her so much. They have been incredible. The nurses have to put up with so much there.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are so pleased with the care your mother received on Ward 18 and in the Emergency Department and helpful they were.
If you would like to provide any more information or further feedback about your or your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had my adrenal gland removed. All was fine. Good communication about my operation. My appointment was kept and the hospital was clean. The food was good when I stayed in.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that there was good communication about your operation, the hospital was clean and the food you received as an inpatient was good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had an appointment given within 2 weeks for mammogram and scans. Brilliant hospital no complaints. Cancer referral really good, I am happy.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your cancer referral was actioned so quickly and you had your mammogram within two weeks.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were very helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you found the staff here so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good and much better organised than other hospitals.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are so happy with your experience here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good. They have got their system working perfectly.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you were so happy with the systems you encountered during your time here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Clean and tidy hospital with excellent staff and facilities.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you were so happy with your hospital experience - that it was clean and tidy and the facilities and staff were excellent.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Very good and helpful during my cancer treatment.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received during your cancer treatment and that staff were so helpful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I went to Solihull hospital to get my gallbladder removed. They were good.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you were well looked after during the procedure to remove your gallbladder.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They are not fantastic, very difficult to get in contact with them. Can never get an appointment. Just keep trying to get an appointment. If you call at 8am you may get the same day appointment. If you call after 8am they won’t even put you in the queue. Husband tried twice yesterday but couldn’t get through.
Not been good, given wrong epilepsy medication.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there was an issue with you being given the wrong epilepsy medication.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Went for injection for neuralgia in face. I went all the way to Solihull to get the injection. Everything was okay, was far to go but I was treated well.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you were treated so well when you came in for your injection for neuralgia.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I go every 6 months from an injection to stop me from getting osteoarthritis. They're very good to me, I have no problems with them. They're nice as anything, ward 9 are lovely. They're so good there, why can't all services be like that.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the osteoarthritis treatment you\'ve had and that staff look after you so well on Ward 9.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Pre-op was great. I feel stronger. It's a nice hospital, it's like a private hospital. They speak to you and don't fob you off.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with your pre-op experience and that staff communicate well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
We used to attend the allergy clinic and it was very well organised. It's only a small hospital but the staff are great and there's good communication.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you\'ve had a positive experience in our allergy clinic and that the staff are great and communicate well.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had an appointment not long ago. All was good. straight to ward. I don’t know why we are here because Heartlands is just by my house. They should send you to nearest hospital and not have to travel. But staff were very good and professional.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Although we are sorry to hear there was some confusion about why you were sent to Solihull rather than Heartlands for your appointment we are pleased to hear that you were well looked after and that the staff you encountered were so professional.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They were nice. The service was good. Moms in and out of the hospital a lot but always kind to her and she is just happy to have appointments and see them.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your mother has been well looked after on her regular appointments and stays here.
If you would like to provide any more information or further feedback about your or your mother\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Park on road, ticket system for phlebotomy appointment needs to be improved. You have to wait for some time, the system needs to be improved.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you\'ve had significant issues parking when attending your phlebotomy appointments.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
The team at Solihull were second to none when my husband was nearing the end of his life. They were very supportive and told us about services available to us as a family to help us all as a unit.
Dear Relative
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the hospital was so supportive and informative during your husband\'s end of life care.
If you would like to provide any more information or further feedback about your family\'s experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's a good hospital. The communication is good. Not much more to say really.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the hospital and that the communication is good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I spent most of my recovery time after coming out of a coma at this hospital. They provided an occupational therapist to come out to find out and assess what I needed in my home. The staff in the hospital were good and arranged for me to have a phone so I could communicate with my family.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleaesd to hear that you are happy with the care you received - in particular the access to an occupational therapist and a phone so you could contact your family.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
It's the same with Solihull, they're appointments and communication are good, they couldn't do more to help you. The staff are brill and ever so helpful. No complaints or faults there.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re so happy with the way you\'ve been looked after by staff here and in particular that the communication is so good.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
They give good care. Easy to get lost. I prefer to go to Heartlands as its closer.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you have had some issues navigating the hospital we are pleased to hear that you\'ve received good care.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Had CT scan at Solihull. Had check up in month, had letters sent out. Happy with correspondence, they keep me updated about all the treatment. Covid symptoms diagnosed, feel they acted really quickly.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'ve been happy with the way that the hospital has communicated with you to keep you updated and that they acted really quickly to treat your Covid.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
That’s fine. Send out appointment for weekly blood infusions. Later changed to every 4 weeks.
Dear Patient
Thank you so much for taking the time to provide feedback about your blood infusion appointments at Solihull Hospital - apologies for the delayed response.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
I had a knee replacement and everything was all good.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are so pleased to hear that your knee replacement procedure here was successful.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Not on the regular basis but been a few times good service. See you quickly no long waits.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you\'re happy with the service you\'re receiving and that you are seen quickly when you attend.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Sometimes I have my appointments here and it’s good. I like it there.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with the appointments you\'re attending here.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
PET and bone scan at Solihull. They were good and explained what they were doing and looking for.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you received excellent care at your PET and bone scan and they explained exactly what was going on.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Officer at University Hospitals Birmingham
Perforated ear drum. Had an operation, big hole in ear drum. Felt like it made the noises worse. Had chronic infections for years but that helped. But operation was done 12 months later.
Dear Patient
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you continued to have discomfort for some time after your operation on your ear.
We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
James Cunningham
Patient Experience Officer at UHB
I was referred to the hospital for biopsies which took 3 days, very quick, I'm just waiting for a follow up appointment.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are pleased to hear that your biopsy referral were actioned so quickly and hope you hear back soon about your follow-up if you haven\'t already.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
I've been for scans here and have an appointment there this afternoon. The service is well organised, I had an appointment on the weekend in the evening, I thought it was quite good. My kidney appointment has been cancelled 3 times and I've had issues rearranging the appointment. But a staff nurse has ended up helping me and sorting it out for me.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull hospital. We are delighted to hear about the excellent service you\'ve received during your recent scans but also sorry to hear that you\'ve had appointments cancelled 3 times and difficulties rearranging them.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
After my visit to the A&E department at Good Hope, they referred me to Solihull for CT scans because of my low white blood cell count. It was well organised and easy to find my way around. They've done well and been quite helpful.
Dear Patient
Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are delighted to hear that you found the hospital so well organised when you came for CT scans and that the staff were so helpful.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Been here once for a scan. It's a nice small hospital and the midwives were good, explained things well. But having to go to two hospitals for care was a bit too much, especially in the early days of pregnancy.
Dear Patient
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you\'ve received from our midwives and they explained things well, but obviously we\'re also sorry to hear that you\'ve had to travel to two different hospitals for care recently.
If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/
Best Wishes
James Cunningham
Patient Experience Facilitator at University Hospitals Birmingham
Had a CT scan here. Finding your way around the hospital is a bit awkward, but the treatment is first class. Scan's were great.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Chest X rays - GP referred me over to them. It was really very quick, took 6 weeks, not bad in comparison to other people.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Polyp removed from the noise, no pricking good surgeon. Well informed etc. they did a brilliant job. I was in and out quite quickly.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Had spine and pelvis scans at hospital. All seems ok and under control, no concerns with the hospital. Nurses are very nice and friendly.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Have been given an appointment for April which they had put back from March. But they have kept me updated and contacted about changes.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive positive feedback from our patients.
Best wishes, Patient Services Team
2 appointments at the hospital - great. Didn’t have to pay for parking. Staff was great and efficient.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital.
Best wishes, Patient Services Team
Very good, they do the operation there. Always been day surgery but it’s well organized. Parking is hit and miss.
Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Good
Thank you for your positive response.
kindest regards, Patient Experience Team
Staff were lovely, easy to find and easy to navigate around the hospital. Parking was fine. They were bang on for appointment the appointment times, It’s a long distance to go from us so thankfully we don’t have to go too often.
Very nice very good, it was excellent. They give good care. It was just a regular appointment I went to. They communicate well and sent letters about the appointment a couple of weeks before hand. It was really easy to find when I got there.
They were fine, it was easy to get to and I can find my way around. They should have an A&E department/service there.
Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).
The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.
Kindest regards, Patient Experience Team
I damaged my shoulder. I had physiotherapy and done some exercises with a rubber band. It hasn't cured it but it has taken the pressure off. They were good.
Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear that you are happy with the service you received from our physiotherapy team and that you have experienced some improvement to your shoulder.
Kindest regards, Patient Experience Team
There's no accident and emergency.
Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).
The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.
Kindest regards, Patient Experience Team
I’ve been trying to get an appointment since May 22. They’ve cancelled my appointment. I rand to try and get another appointment but they said if they do have a cancellation they'll let me know. Doctors are fine with me when I do see them.
We are really sorry to hear that your experience with our appointment team has not been a positive one and you haven\'t been able to get the appointment you were expecting.
If you still haven\'t received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.
If you still need help please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
I go here for scans. They let me know what’s going on and keep me updated.
Thank you for taking the time to post your comments regarding your positive patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued by our staff.
Best wishes, Patient Services Team
Would be good to have an emergency, minor injuries unit or Badger Clinic.
Brilliant, can get an appointment and I'm seen on time.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
Happy to go there they were helpful. They would talk to me about what was going on. The nurses were absolutely lovely.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Experience Team
GP referred me to the hospital Genetics councilor and respiratory dept took 2 years , quite difficult they wanted to do an appointment over the phone and I did not have a phone that could do that. So rescheduled an appointment face to face for 4 / 5 months after the original date. After seeing doctors they referred me to heartlands for tests for cystic fibrosis, was fairly quick. The results took 7 weeks to come back and said it wasn’t cystic fibrosis but something else. they referred me back to Solihull.
Thank you for taking the time to provide feedback about the Solihull and Heartlands Hospital’s – apologies for the delayed response. We are really sorry to hear that you had such a long wait but also pleased that you have had investigations into finding out what is wrong.
If you do have concerns about the treatment and care you are receiving then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes, Patient Experience Team
My bowel resection surgery went to plan, however my post operative care was riddled with errors that left me at Solihull in a debilitated state, and suffering malnutrition. To recover I was transferred to QE after 12 days for TPN nutrition. Unfortunately more errors continued which kept me in for a further 12 days, where I suffered an infection, and was given phlebitis. I am now at home traumatized and weak, but recovering.
Incidentally another patient in my ward at QE, was doing well with his self physio, I commended his drive to get his mobility back. He looked about, and whispered across "It's fear". He was not alone.
Thank you for taking the time to provide feedback about the Solihull Hospital and Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Trust was not a positive one and you found that the treatment and care was unacceptable.
We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do and haven\'t already this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team
They moved me to Solihull Hospital after my hip operation and I was there for a few days for rehabilitation. The Occupational Therapist made sure I had all the aids I would need at home before I left the hospital. They were ever so good at sorting it out and they came to visit me at home. The consultant said I can have treatment there every 12 months for the osteoporosis.
We are delighted to hear about the professional and compassionate treatment you received at Solihull Hospital ; particularly the attention showed and the way you felt reassured by staff which has helped to ease your transition from hospital to home. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kindest regards, Patient Experience Team
I had a frozen shoulder which I was referred for by the doctors. It has been a few years since I had the treatment at the hospital.
I originally had to go to the Heartlands hospital for consultation, however for the injection and treatments I was referred to Solihull hospital
The service and experience of care was good. The consultants and staff provided me with information and advised on the processes. Because of the treatment and care I received, my frozen shoulder has got better, and I no longer experience any pains or discomfort.
We are delighted to hear about the pleasant and caring treatment you received; particularly the attention showed and the way you felt reassured by staff which has helped to ease the treatment you have received. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Kind regards, Patient Experience Team
It's alright, better there for the eye screening and blood tests for diabetes. They keep me updated with what's going on.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
It was okay. I like to be active and I had physio here on Wednesdays.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital, Physiotherapy Department. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
Brilliant - they're absolutely fabulous. They've been really helpful.
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Services Team
More local to me and feels more secure. They were really good, really really good.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team
Really good apart from the fact it's gone to phone appointments. I'm contacting them today to see if my health check will be face to face. If I want something on repeat prescription, they sort it out.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.
Kind regards, Patient Experience Team
Doctor was very friendly, however waiting time should be decreased as it is far too long for those suffering.
Dear Patient
Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
It is always lovely to receive positive feedback about our staff from our patients.
Best wishes
Patient Services Team
Any time I have attended the staff have been excellent and very efficient.
Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes, Patient Experience Team
I have operations booked in at Solihull hospital for my leg. I am on the verge of becoming homeless after the operation.
No one is willing to assist me with accommodation. I currently live with my friend and cannot afford the rent. Hospital informed that as soon as I found accommodation and where to live after the operation they will be able to proceed with the operation.
We are sorry to hear about the circumstances you are experiencing please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk
Kind regards, Patient Experience Team
My daughter broke her arm. I complained due to the after effects but was told it is common risks, which I had not been made aware of. At a follow up appointment to investigate, they did not know why I had been booked in and did not assess her. They wrote in the notes I was happy with everything. When I expressed how unhappy I was. The complaint was dealt with by an apology letter but I do not feel this rectifies the problem. I have also been waiting over a year for her dyspraxia referral which they wrote to an old address, even though my address was updated on system. They looked at the old notes and now I am on a waiting list again.
Please accept our apologies for not responding to your posting
If you are still having issues with your or a family members treatment please contact our Patient Services Team on 0121 424 0808 or via email pals@uhb.nhs.uk providing your contact details.
Kind regards
Patient Services Team
Medical staff, including doctors, nurses and consultants failed to listen to my concerns when I voiced them regarding my mother's condition. They failed to request GP notes/medical history until I pointed this out to the consultant & by this time my mother had now spent around 5 weeks in hospital in total. They have never made any attempts to talk to me or keep me informed but instead I had to basically chase after them in order to get them to even acknowledge the basics, which was drug suitability/over- medication and interactions. My mother was discharged yesterday for the second time since December 2017 and still has her original condition present. We, as a family have lost all faith in her GP surgery, Solihull Hospital and the paramedic team who called out today 25th January 2018. We are now forced to struggle as a family trying to cope with an elderly confused and delirious lady who will not allow us to support her due to her confused state and associated suspicion and paranoia.
I have been to Solihull hospital a few times and I think that it is a good hospital. The staff care about the patients and the place is nice and clean. The coffee shop is expensive and the parking is difficult, but it is mostly all good.
I feel like I live here as I am here so often. The care provided is excellent. They have looked after me like gold! I have been to other hospitals, including one in Warwick and Good Hope in Sutton, and they are good, but Solihull hospital is amazing.
I mainly come here for cardiology and see a doctor about that. The doctor is lovely. The nurses are very kind. I cannot fault the care that I receive. I do think it is wicked that they have removed the A+E from here though.
The parking here can be difficult. Usually my wife drops me off and then has to go round looking for a space for ages. We do prefer coming to Solihull Hospital than any other hospital, though. QE and Heartlands Hospitals have awful parking - it is a big issue. The care given here at Solihull Hospital is good. I have COPD and come to see a consultant and they are helpful.
I had a renal transplant here and was looked after well. I come back for check ups. The after care is good.