The GP is rude and has bad body language. I said if she is rude again I'm changing. All the others are fine. When I see her I get scared. I requested not to see her. She has no time for me or listen to me and it upsets me. I take away a star because of her.
They're okay but they kept putting pressure on me to have meds and my kids to have injections. I told the GP I had PCOS and that I had been having very heavy periods and painful period since a child and they didn't believe me, said it was all in my head and didn't refer for tests. Finally when I did get referred I was diagnosed with PCOS. I could have got it sorted much sooner. He didn't even know what it was.
It's an in person service every time I have been. Easy to make an appointment and the receptionists and doctors are all good.
It's easy to get an appointment, no long waits and I can see the same GP. They listen to me and are very helpful.
They were calm and when I went in for an appointment, they were calm too. Doctors were good and nice and I felt listened to.
It's easy to get an appointment. The wait is not too long either.
The service is good. I book appointments online and get them in time. They treat me well. I get medication when I need it. My friend comes with me to translate for me.
They're average as it's difficult to get an appointment and they don't call you back for telephone appointments when booked in. They communicate well though.
I would only give them 5 out of 10 as it's so difficult to get appointments. Some of the doctors are super rude. They over medicate too.
Very difficult to get an appointment, and then they run late. They always tell us to go to the pharmacy and don't give us medication. The GP is very poor.
Apart from difficulties in making appointments everything is convincing. I wouldn't change anything in their services but some days it's difficult to book appointments.
The service has not been good. I have had just one check up in the last year. I didn't get any blood test results and there is a lack of communication.
Good. I book over the phone and sometimes you can wait to get an appointment.
The nurse was doing some blood pressure checks but my son wasn't letting her do any checks. She called in the doctor and they did all the checks but the nurse stood across the room. Not very understanding or professional of his needs.
I'm around 5 months pregnant. My GP examined me and told me that a midwife should see me. Two weeks have passed and I haven't seen a midwife. Nothing has happened from the referral. I'm still waiting.
Really difficult to make appointments. There are no online slots available at all. When I call they keep saying there are no appointments available. That's the reason I haven't been there for two years. When I have been there there are good. I understand it's a very busy centre.
I just came from a blood test and she was nice and gentle. It's not too bad to make appointments there.
They're alright but you have to be persistent with them. They don't just take your word for it. My daughters eczema hasn't got any better even though they said she would grow out of it.
Any problems, I go to them. I have skin problems and they give good advice. The only concern is it takes a long time to get an appointment and get through to them.
Sometimes it's easy to get appointments but I don't use them that often unless I need antibiotics. They are good there as a service and the staff. They listen and they're kind.
My GP is very helpful and I can get appointments easily.
The whole team is very good. I can get appointments but not all the time which lets the service down very much.
I have been going every month with my daughter as she has had a cough and a problem with her chest. The GP is not helpful and doesn't help me. Doesn't help me at all.
They don't give me appointments and make me chase them.
You have to spend ages on the phone in order to get an appointment. Reception staff are rude and unhelpful.
It's kind of hard to get appointments and you don't see the same GP. It's kind of okay.
I had an excellent experience today with the Advanced Nurse Practitioner. She immediately put me at ease, especially since I was worried about a rash under my breast. She took the time to answer all my questions thoroughly, which helped me feel reassured and cared for. I highly recommend her to everyone. Thank you for such great care!
Pretty easy getting appointments.
My experience today with ANP was good. I was treated with respect and I am very happy with plan and outcome
The service I received was what I would expect from a compassionate professional
Fake so called doctors. All family that work and just scamming government. Needs full investigation. Petition to close down. Lacks knowledge.
They're okay. See the midwife here and she is fine. The doctors are okay but sometimes it's hard to get appointments but when you do get one you can tell the GPs care and they listen.
My 28 year old son had an abscess and they said they couldn't offer him an appointment and should go to a walk in. They're rubbish. He only needed antibiotics but they couldn't give him them. They are accessible.
It's good.
They are improving
Really good. The only problem is getting an appointment. Its really difficult.
They are good. I can get appointments and they are good with me and my husband. The doctors are good with talking to me and helping me. They give good advice. My medication is always ready too. Everything is good.
This surgery is horrendous impossible to get an appointment impossible to get results they won’t actively call you with results they ignore letters from hospitals, cardiology departments they are rude the receptionist cold hearted can’t give any answers other the I can’t answer that
They don't have time to listen to your issues. I was misdiagnosed and given the wrong medication. I am very disappointed by the poor service received.
It's easier to go to the moon than to see your GP. Very difficult to get an appointment. I go to A&E and get things sorted instead.
12 months ago I registered with the GP. After one week they did all check ups. The staff are not good or bad. They don't have an online registration system. You need to go there to book everything. After that I didn't have any appointments. I will probably go there soon.
My GP has been good and at the moment, my medication and everything is okay.
My GP is okay but getting an appointment from the reception staff is challenging and difficult.
Poor reception staff but good doctors and nurses.
GP is good but reception staff think that they know more than a doctor and want to know everything.
Good, can take a while but they will see me. Not been great with my mental health but that's because they don't listen to what I want or need.
Seem to get an appointment quicker for mom and get her seen by a doctor. Though an ambulance technician thought she would be better off being seen by a GP and I couldn't get her an appointment.
Continually call surgery on a regular basis throughout the day. Can't get appointment for the last few months.
Excellent GP but chances of getting an appointment are close to zero. Always minimum waiting time for appointment is 2 weeks.
Very good doctor and nurses. But have to wait for ages on phone.
I go to them for appointments for minor illnesses but I can go to the pharmacy and they will prescribe me medication that works and costs less than a prescription.
It can take 2 to 3 days to get an appointment and it can take 30 minutes to get through when you call. It's not always easy to call them at 8am and then wait a while to get an appointment.
Okay, it's easy to find an appointment. it used to take a while a few months ago. But they regularly send for my asthma review and I find them helpful.
Takes a while to get the results. When I was referred by GP the appointment didn't take long to come through. But I've been waiting for the results since November last year and when I call the practice they say they don't have them and my own practice doesn't have them either. So I feel like the bloods need to be repeated but I've had no appointment made for it.
Can’t get an appointment, have not seen my GP in last 3 years.
GP made my son an appointment for the hospital. Took a long time for the appointment.
Good, can get appointments. I don't have to wait a long time on the phone. I am really happy with them.
I go for my annual check up at the health centre and I am happy using them.
Doctors are no good. I can't see them.
They have deliberately tried to sabotage my health plan, the doctors a bully the receptionist are completely incompetent and the practice manager is a incompetent idiot that enjoys throwing her weight around. WARNING if you care about your health AVOID this practice.
GP is good but reaching him takes a lot of time & effort.
Can't get appointments and it's too busy when you ring.
Its difficult to get an appointment. Other services are good.
My 88 year old Gran was having severe back pain so I tried for an entire week to get an appointment. After a while of trying we managed to get a phone consultation with a doctor. my mum had a face to face appointment at the surgery and instead of the doctor calling my gran, they just asked my mum her symptoms and provided her with antibiotics for a urine infection. After seeing no improvement and a worsening of her condition, we inquired further with the GP, again unable to get an appointment. As the pain was becoming unbearable we called 111 who told us to wait for a phonecall back from a local walk in centre who took 9 hours to call only to say call an ambulance. after calling the ambulance they advised us to take her to a&e. Now they have admitted her as she might have a fracture in her back bone and tests concluded she didnt have a urine infection at all. We could have just gone to a&e in the first place rather than having a sleepless, painful night!! I understand the services and resources are limited but it feels like we have been messed around and neglected. I dont understand why there is only one GP in the surgery at a time? This all could've been avoided if the GP just had seen her in the first place.
GP gave advice and if I had followed it, it would have killed me. They're atrocious. The receptionists don't do what they're meant to do.
They're really good. They actually gave me an appointment when I needed one. That's all you can hope for nowadays.
The doctors were helpful to me, I was blind and they helped me to see everything and referred me to the hopsital. I sometimes have to wait a long time or I must go early in the morning otherwise I cannot see my GP.
40 mins in queue on phone but asked to ring back at 8 am. Can only have phone appointment.
Regularly go there for check-ups. They are very nice and supportive all the times.
I was calling the prescription line and I came to know I can book prescription on email and its quick and easy. They should share this information over the counter. This is there problem they don’t share relevant information. GP is good.
I have been trying to contact them to get my results for a scan and also book a blood test receptionists keep fobbing me off
so i've been on the phone from 7:59 am (lines open at 8) and got a message to say call lines are at capacity, fair enough. I called at least 10x until I finally got to the queue. I was in the queue for 45 minutes, again thats fine, I appreciate its busy. I finally speak to the receptionist and explain I was given 1 week antibiotics and the doc said to call on Monday if infection hasn't cleared and she can prescribe another 1 week course without a break in the course." The receptionists don't treat you like human, she heard everything and said "theres no appointments". I said "I dont need an appointment, the doctor told me to call on Monday to tell her if it's worked and I'm trying to tell her so can you not atleast pass on the message. I can't spend all week calling because if I don't get appt by today there'll be a break in the course", she reiterated "there are no appointments" like a robot. They need to assess each individual rather than constantly repeating same lines. I didn't want to waste doctors time by taking up a whole appointment for something that can be solved in a less than a 2min telephone conversation. Also few weeks ago I took my son to doctors and a patient wanted to make an appointment. One of the new receptionists very rudely told him to call in but the patient said it doesn't make sense because the doctor told him to book an appointment and the phone lines are busy so why can't he do it at the reception? stupid unfair rule told to the guy very rudely
Why instead of booking normal appointment they ask you to wait between 9 till 1pm for telephone conversation?! I need to see the doctor, not talking over the phone. This is what gp is for. What kind of service is that? Wasting my time. When they are going to be normal practise again???
got told i will have to wait for a week by a bad speeking receip and want to no what is the problem with the docthers
Difficult to get an appointment. Otherwise good GP.
Very good and helpful.
Me and family got covid positive and the surgery didn't offered us any support. My husband was given an telephone consultation but nobody bothered ringing back on that given time.
Receptionist very bad manners . Too big for there boots. Need to fire them . Just because they have expanded forgotten how they got there .
Waiting 20 min+ caller 10 to 2 then hung up wanted to make an appointment for my wife she had a lump on her back suddenly appear very important to see the doctor, been phoning since morning time no answer only waiting in a queue
Verbal abuse and harrassing behaviour from nurse jehan reported her to the nursing midwifery council after I did that staff ganged up on me so I’m now being helped by powher so please take them to the authorities I’ve listed and hopefully find anew gp?
She does not care about you and she is very rude. She doesn’t explain the problem properly. She is by far the worst doctor I have come across. Disappointed with the surgery for keeping someone that doesn’t take care of her patients properly.
Shameful
I've been with this surgery for some years. At times it's been hard to get an appointment, understandably as it's a large practice, but I've always managed to get one in in a timely fashion. I really like the nursing team. Especially Always pleasant, caring & helpful.
Support provided at all the levels from quick appointments to referral and repeat prescription.
Extremely busy anytime, and they still accept new patients! Really unbelievable!
Staff is rude and even some Doctors dont pay attention and bothered to listen.
I am given medication for hypertension, can get an appointment and repeat prescription. I am with this GP since last one year.
Thanks for your positive feedback
Your feedback is very important to us . thanks
Dr W is the best doctor at this surgery. She listens to my problems and prescribes the best course of treatment for me.
Thank you so much for your positive feedback. I will pass this to dr Widdowson also
We will try to provide safe services to our patients and looking forward to their support always
Thanks again
I don’t like my present GP because he is Rude and unhelpful. The doctor did not welcome scope for service which would restore me to health and emotional happiness. Inadequate community mental health care and respect, no help available.
Appointments are available and given quickly in emergency
Services are good
Health centre is clean and pleasant