It's okay but I would rather see my own GP at my own practice. It's frustrating not seeing your own GP who knows your history. There are long waits for routine appointments and you can't get same day appointments either.
I can never get an appointment and get sent elsewhere which is a nightmare and just really inconvenient. I can't understand why I can't get one at my own GP. It's frustrating as its the closest to me.
I come here for blood tests and the nurse is lovely. They also showed me how to get my blood results on the NHS app which is also helpful.
The new system to book appointments is good and has improved the service. I have found it much better for getting appointments. I have unfortunately found that the data management is poor and I have experienced difficulties when requesting medical records. My experience at appointments varies depending on which doctor I see. I was referred immediately to the hospital when needed, which was pleasing.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
In order to receive a copy of your medical records, a medical request must be submitted through our health forms under SARS. The surgery then has 28 days to release these records to you. If you still need support receiving these records, please submit a health form for the to be actioned by a member of the team, or call/visit your nearest surgery and a member of the team will be happy to help you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Ordered prescription at beginning of December. Went to local chemist to pick it up. Was told chemist did not have one item which was 5mg and quantity was 112. Was told they only had 2.5mg so I would have to take double my amount of tablets each day... Was told they would contact doctor to amend prescription accordingly. New prescription arrived which showed 112 tablets at 2.5 mg so basically I have only received half of my required amount. Numerous visits to Jacey and numerous calls from pharmacist to Jacey and situation has not changed after a week. Pharmacist says I have to solve the problem myself.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving your prescription. If you are still experiencing issues, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Appointments aren't too bad. They're happy to go in and book it. Changed the way you book appointments. Also it takes them 72 hours to sort prescription requests. If I take both mine and my husband's prescriptions in they get confused and they don't get sent to the pharmacy correctly.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following the support provided.
If you are concerned and would like this assessed by our Patient Experience Team, please submit a formal complaint through our website at: https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
You can be sent to any of the SHP practices. Still a long wait though. It's not immediate. I can't drive so it's a pain to get to other ones too.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. We try our best to ensure our patients attend the most appropriate surgery, however, there may be instances where we only have availability at certain surgeries. If you are still experiencing issues, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Works well the times I have been there. It's not my regular GP but it's okay and good to get seen where you can.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I waited over 2 weeks for an appointment and the GP was 20 minutes late. Never seen on time and this time I was sent away and had to rebook and not even for the GP that I wanted to see.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment waiting times and clinician preference. Our clinicians try their best to stick to the allocated times given for each patient, however, there may be times where, due to unavoidable circumstances, more time has to be given to the patient before you. Our clinicians do see their patients as quickly as possible. We try and honour requests to see certain clinicians, however, if the desired clinician has a full clinic or are not working, then that cannot be actioned and an alternative member of staff is offered.
If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
My experience has been poor and I feel they have really let me down in my hour of need. Communication has been poor and results have not been relayed to me. I have had to request a full blood count/tests. There is one really good female doctor who goes the extra mile.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving support provided. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I had problems getting a blood test here due to lack of equipment.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/