The receptionist here is friendly and helpful. I find the service in general good too. The online system is better than the phone system for booking appointments.
The online system works well and is better then the phone system. The appointments are good, I have never really had to use emergency ones. The nurses are good for jabs and kids vaccinations.
Very good. The online system is much better.
There are about 7 of the surgeries all linked together and they're all the same. One or two services not available. I need my ear cleared out. They used to do it here but not now as told me it wasn't needed. You can get sent anywhere. They also cancel appointments by text and send you to the wrong surgery on a regular basis.
Pretty good. You don't hang about waiting. They see you, listen to you and make referrals if needed.
No complaints about the surgery but one disappointing area is that my husband has stage 4 cancer and there is no acknowledgment of this. They are supposed to be supporting with end of life care, but they aren't great. He has tried to get to see a GP and has to wait a month. He needs the support now for the pain as he is terminal. He just wants to feel okay.
I like this surgery as it's spacious and the parking is great. The reception staff are nice, helpful and polite. The only negative is that there are so many surgeries that are merged and sometime patients get forgotten.
The surgery is fine, I don't have any problems. I can't request old prescribed medication online though just ongoing ones. I have to call the surgery as its not on the repeat list but sometimes I need the spray as I have had a heart attack previously.
My GP is looking after me well after I had a heart attack some years ago.
Waiting times for appointments are bad and I'm never seen on time. Every time you call they just send a link to a form. I am still waiting on a referral. It's not good here.
My son has gone in to see a GP today on his own. He said he felt listened to supported. He is being referred so he is happy about that.
The online system is hard. Taking pictures to send across is especially difficult. The doctor is okay but I would like to see the same one instead of different ones each time.
Really good. The online system is really good. The GPs are good too and I always try and get appointments here if possible.
SHP have got better but they are still not as good as they should be. The online system is acceptable but I have to get my son to book the for me and even he struggles. I did manage to get an appointment the last time I needed one, despite the receptionist not being helpful. The frustrating thing is that you see a doctor and the doctor tells you that they want to see you again the next week or in two weeks time but you are unable to book that appointment. The receptionists tell you that you have to wait and make contact on the day by the online form. This just does not make sense and is very frustrating.
I've been sent here so many times instead of my own practice. There isn't anything wrong with them but it's not my GP. The staff are all nice and they're helpful.
Getting appointments is a nightmare. You wait with 35 in a queue and then when you get through they send a link. I walked in the snow for my bloods form after already calling to make sure they had them but when I got there they said they didn't have them.
The online system is working well, I always receive a call back on the same day and I have been given on the day face to face appointments. The doctors are good and I find them really helpful. The 10 minute time limit is not always enough time, and I think this puts too much pressure on the doctors. Phlebotomy appointments are often given at other surgeries but this is not a problem for me.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
You queue in the cold so I told them but it was the same the next time I went for vaccinations. Needs to be better organised. Felt like a herd of animals then you're rushed. It's not friendly.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent poor experience regarding your flu vaccination appointment and the queueing system. Unfortunately, we received an influx of patients who attended the surgery at the same time instead of the recommended arrival time of 5 minutes before the appointment. Alongside the unexpected weather and a system error at the start of the day, there were unforeseeable delays which lead to a mass number of patient in the queue. Our staff worked as efficiently as possible to reduce the waiting times and get patients seen to as soon as possible.
If you would like to discuss this further please give us a call on 01217051105, alternatively please visit your nearest surgery and a member of the team will be able to assist you.
Thank you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The new online booking system has made accessing appointments much easier. I filled out the online triage form and received a call offering me a face to face appointment on the same day. The doctors here are good, I feel listened to and that I receive good and thorough care from them.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
A great service but sometimes difficult to get an appointment.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I come here for diabetes checks. My doctor is very good and always has time for me.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience during your GP appointment, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I had a PSA test and didn't get the results. I had to go on the NHS app. I suppose no news is good news.
Dear patient,
Thank you for your feedback. It is advised that patients use the NHS app to track and view blood test results. If you are concerned following results or would like to discuss this further, please don't hesitate to contact us or visit your nearest surgery and a member of the team will be happy to help.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have been very happy with the service provided by SHP. Fast track referrals were made for me due to fears of secondary cancer. The doctors were very thorough and understanding. I appreciate their quick action.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have been satisfied with the service I have received. I attended the surgery with severe lower back pain and they have referred me to the hospital for further investigation.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
My experience has been fine. I am finding the new online system good. The doctors are very nice and helpful. The online system is a big improvement to the service. I like the fact that you can fill out a form and get a call back. I have received call backs in good time. Overall I am pleased with the service.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience with our Blinx system, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I am very happy with the care you receive from the doctors. They are very good. The problem is getting an appointment due to the long waiting times on the telephone.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience following your GP appointment, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
Our on duty ACT GP's assess all our health forms and patients are offered the most appropriate appointment. If you are still struggling to obtain an appointment over the phone, please visit your nearest surgery and a member of the team will be able to assist you. Alternatively, please visit the Solihull Healthcare Partnership website and submit a Blinx health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Communication is poor and trying to get repeat prescriptions is difficult. I cannot access the booking form online and I have to contact the surgery for them to send me a separate link to access it. In general I am happy with the service but there is room for improvement.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. If you continue to experience difficulties accessing our Blinx system online, please visit your nearest surgery and a member of the team will be able to assess this for you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The service at SHP Monkspath is good when we get to see a doctor but it is quite often difficult and time consuming to get an appointment, particularly at short notice. My diabetes is managed well by the diabetes nurse at the surgery.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The surgery has recently shown slight improvements but it is still very difficult to get an appointment. I do not think it's being managed properly. The online system is hard if you are not very conversant, if you are not IT savvy. There are also problems with how long you wait for your appointment when you attend the surgery.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
My son has been seen three times recently. He is 18 and have complex additional needs including ASD, OCD and mental health problems. I do not feel like we are getting anywhere in terms of help. The doctors are good but there are limits to what they can provide and where they can refer us to.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. If you are concerned and would like to discuss this further with our GP's please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
My experience as a patient with asthma has been poor. I can never get appointments and I can never get appointments to get prescriptions for inhalers that I cannot be without. I have become so frustrated with the poor service that I have started to pay privately for my inhalers to completely cut out the hassle of constantly chasing them for appointments and prescriptions which is very difficult when you work full time too.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. If you are concerned and would like to discuss this further with our GP's or one of our Asthma Clinic Nurses, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I find the surgery great for the children. I can get them straight in when they need an appointment. However, when trying to book appointments for myself the system is not great. For some reason the online triage system does not work for me and I have raised the problem with the surgery. I have to therefore rely on the phone system and still struggle to get through and can often be 40th in the queue or cannot get into the queue because lines are so busy. I think that the problem is that the system is centralised and there are too many surgeries connected now. I have had a number of problems trying to get medication for a condition I have and I have now been told that I need to obtain a letter from my private service provider outlining the condition and treatment I need before they will issue a prescription for the medication. I am unable to get the medication privately or I would have, but I do have to pay for the letter to be written although they did give me all the details to pass over to the surgery.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following the support provided. We cannot provide a patient with a prescription unless it has been issued by one of our GP's following a discussion or an appointment or if we have received a copy of a request made from an alternative healthcare provider.
If you are concerned and would like this assessed by our Patient Experience Team, please submit a formal complaint through our website at: https://solihullhealthcarepartnership.nhs.uk/patient-feedback-2/
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
They always seem to be running late and I have to wait to be seen.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment waiting times. Our clinicians try their best to stick to the allocated times given for each patient, however, there may be times where, due to unavoidable circumstances, more time has to be given to the patient before you. Our clinicians do see their patients as quickly as possible.
If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Accessing appointments here is very difficult. The communication is poor and the care is not consistent either. It really depends who you see. I also sometimes have to travel to other surgeries but I don't mind that.
Dear patient,
Thank you for your feedback. We are sorry to read about your experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The are absolutely dreadful. I find it difficult to access appointments and there is a general lack of communication from them. When you can get in some of the doctors are good but others aren't.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/