SHP - Monkspath Surgery

The new online booking system has made accessing appointments much easier. I filled out the online triage form and received a call offering me a face to face appointment on the same day. The doctors here are good, I feel listened to and that I receive good and thorough care from them.

A great service but sometimes difficult to get an appointment.

I come here for diabetes checks. My doctor is very good and always has time for me.

I had a PSA test and didn't get the results. I had to go on the NHS app. I suppose no news is good news.

I have been very happy with the service provided by SHP. Fast track referrals were made for me due to fears of secondary cancer. The doctors were very thorough and understanding. I appreciate their quick action.

I have been satisfied with the service I have received. I attended the surgery with severe lower back pain and they have referred me to the hospital for further investigation.

My experience has been fine. I am finding the new online system good. The doctors are very nice and helpful. The online system is a big improvement to the service. I like the fact that you can fill out a form and get a call back. I have received call backs in good time. Overall I am pleased with the service.

I am very happy with the care you receive from the doctors. They are very good. The problem is getting an appointment due to the long waiting times on the telephone.

Communication is poor and trying to get repeat prescriptions is difficult. I cannot access the booking form online and I have to contact the surgery for them to send me a separate link to access it. In general I am happy with the service but there is room for improvement.

The service at SHP Monkspath is good when we get to see a doctor but it is quite often difficult and time consuming to get an appointment, particularly at short notice. My diabetes is managed well by the diabetes nurse at the surgery.