"Online triage system is working well"
The online system is working well, I always receive a call back on the same day and I have been given on the day face to face appointments. The doctors are good and I find them really helpful. The 10 minute time limit is not always enough time, and I think this puts too much pressure on the doctors. Phlebotomy appointments are often given at other surgeries but this is not a problem for me.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Queued in the cold"
You queue in the cold so I told them but it was the same the next time I went for vaccinations. Needs to be better organised. Felt like a herd of animals then you're rushed. It's not friendly.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent poor experience regarding your flu vaccination appointment and the queueing system. Unfortunately, we received an influx of patients who attended the surgery at the same time instead of the recommended arrival time of 5 minutes before the appointment. Alongside the unexpected weather and a system error at the start of the day, there were unforeseeable delays which lead to a mass number of patient in the queue. Our staff worked as efficiently as possible to reduce the waiting times and get patients seen to as soon as possible.
If you would like to discuss this further please give us a call on 01217051105, alternatively please visit your nearest surgery and a member of the team will be able to assist you.
Thank you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Great new online system"
The new online booking system has made accessing appointments much easier. I filled out the online triage form and received a call offering me a face to face appointment on the same day. The doctors here are good, I feel listened to and that I receive good and thorough care from them.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"A great service"
A great service but sometimes difficult to get an appointment.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Doctor always has time for me"
I come here for diabetes checks. My doctor is very good and always has time for me.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience during your GP appointment, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Didn't share results"
I had a PSA test and didn't get the results. I had to go on the NHS app. I suppose no news is good news.
Dear patient,
Thank you for your feedback. It is advised that patients use the NHS app to track and view blood test results. If you are concerned following results or would like to discuss this further, please don't hesitate to contact us or visit your nearest surgery and a member of the team will be happy to help.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Very happy with quick referral"
I have been very happy with the service provided by SHP. Fast track referrals were made for me due to fears of secondary cancer. The doctors were very thorough and understanding. I appreciate their quick action.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Made referral when requested"
I have been satisfied with the service I have received. I attended the surgery with severe lower back pain and they have referred me to the hospital for further investigation.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Doctors are very nice and helpful"
My experience has been fine. I am finding the new online system good. The doctors are very nice and helpful. The online system is a big improvement to the service. I like the fact that you can fill out a form and get a call back. I have received call backs in good time. Overall I am pleased with the service.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience with our Blinx system, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"The doctors are very good"
I am very happy with the care you receive from the doctors. They are very good. The problem is getting an appointment due to the long waiting times on the telephone.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience following your GP appointment, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
Our on duty ACT GP's assess all our health forms and patients are offered the most appropriate appointment. If you are still struggling to obtain an appointment over the phone, please visit your nearest surgery and a member of the team will be able to assist you. Alternatively, please visit the Solihull Healthcare Partnership website and submit a Blinx health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Happy in general but room for improvement"
Communication is poor and trying to get repeat prescriptions is difficult. I cannot access the booking form online and I have to contact the surgery for them to send me a separate link to access it. In general I am happy with the service but there is room for improvement.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. If you continue to experience difficulties accessing our Blinx system online, please visit your nearest surgery and a member of the team will be able to assess this for you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"The doctors are good"
The service at SHP Monkspath is good when we get to see a doctor but it is quite often difficult and time consuming to get an appointment, particularly at short notice. My diabetes is managed well by the diabetes nurse at the surgery.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Not being managed properly"
The surgery has recently shown slight improvements but it is still very difficult to get an appointment. I do not think it's being managed properly. The online system is hard if you are not very conversant, if you are not IT savvy. There are also problems with how long you wait for your appointment when you attend the surgery.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Good but limited with help they can offer"
My son has been seen three times recently. He is 18 and have complex additional needs including ASD, OCD and mental health problems. I do not feel like we are getting anywhere in terms of help. The doctors are good but there are limits to what they can provide and where they can refer us to.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. If you are concerned and would like to discuss this further with our GP's please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
"Poor service for asthmatics"
My experience as a patient with asthma has been poor. I can never get appointments and I can never get appointments to get prescriptions for inhalers that I cannot be without. I have become so frustrated with the poor service that I have started to pay privately for my inhalers to completely cut out the hassle of constantly chasing them for appointments and prescriptions which is very difficult when you work full time too.
"Online triage system is not working"
I find the surgery great for the children. I can get them straight in when they need an appointment. However, when trying to book appointments for myself the system is not great. For some reason the online triage system does not work for me and I have raised the problem with the surgery. I have to therefore rely on the phone system and still struggle to get through and can often be 40th in the queue or cannot get into the queue because lines are so busy. I think that the problem is that the system is centralised and there are too many surgeries connected now. I have had a number of problems trying to get medication for a condition I have and I have now been told that I need to obtain a letter from my private service provider outlining the condition and treatment I need before they will issue a prescription for the medication. I am unable to get the medication privately or I would have, but I do have to pay for the letter to be written although they did give me all the details to pass over to the surgery.
"Always running late"
They always seem to be running late and I have to wait to be seen.
"Inconsistent care and poor access"
Accessing appointments here is very difficult. The communication is poor and the care is not consistent either. It really depends who you see. I also sometimes have to travel to other surgeries but I don't mind that.
"Dreadful service"
The are absolutely dreadful. I find it difficult to access appointments and there is a general lack of communication from them. When you can get in some of the doctors are good but others aren't.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
