Mixed view on Carers, some are brilliant a few are very poor. Timetabling is bad, on occasions we have had to wait 16+ hours between bedtime and morning visits. Manager is very aggressive and no real point in raising a complaint
They came out and done an assessment on dad. They recommended a couple of care homes and then came out done a physical assessment and covid test on dad and he was in the home within a week and a half. They were brilliant.
The carers are wonderful and go above and beyond, they make a difference and make me smile every day
Emergency care package arranged on hospital discharge. Only 3 days in and we are very disappointed with all aspects of care. Time keeping is awful, at one time arriving 1hr 45min late, then the night career came an hour later !! Careers don't seem to be dementia friendly, not understanding how to deal with people suffering from Dementia. Our Relative has not been prompted to take medication, not been eating anything all day because food is just left on a plate without encouragement to actually eat it, not been encouraged to get dressed so left in night clothes all day. This is the first time we have had to rely on careers, but this experience has not met our expectations.
Mostly late carers but very kind when they arrive. Came last slot of 4 designated then failed by nearly 1hour on morning slot. This left my wife without a change of pads for 15 hours. Not acceptable.