December 12, 2025
"Good physiotherapy service"
I had physiotherapy sessions at ROH. They provide a good service. The physiotherapists were friendly helpful and encouraging.
I had physiotherapy sessions at ROH. They provide a good service. The physiotherapists were friendly helpful and encouraging.
I saw 11 different doctors about my knee problems. The 10th doctor I saw stated that I hadn't attended before and could not find any of my records. I have found the whole process complicated and lengthy due to the number of different medical professionals I have seen here. There is a complete lack of communication between hospitals and departments and even between doctors working in the same hospital in the same department. It feel really disappointed by the service I have received.
The parking is a nightmare. I hate it, so I try not to go there unless I absolutely have to. I try to get someone to drop me off and pick me up. The situation with parking at this hospital is disgraceful.
I had an operation at the Royal Orthopaedic Hospital and the service and care was so good it was like a 5* hotel stay. I had my own private room and the food was great. The nurses were lovely I had 5 or 6 looking after me. At one point I pulled a cord accidently and within seconds 2 nurses ran in to check on me.
I attended the ROH for their pain management service, where I saw physiotherapists and a psychologist. They were good but the reality is that pain management does not solve your problems.
I have been waiting for physio for too long. I have waited for so long with no information given or support in the meantime. It's very hard.
I'm having hydrotherapy for fibromyalgia and it's really good and helpful for my condition when you are referred on for it. It's only offered for a short time though, then you have to pay for it yourself.
I had an operation on my shoulder. They were brilliant. I ended up being admitted after a spinal block when I was supposed to be a day case which annoyed the nurses. On the ward the care was good and the nurses were good too. I felt bad when I had to pee in a bottle and they were so understanding.
Been coming here for the last two years and they're very good. Very efficient and the appointments are quick. The staff are attentive and informal. They know exactly what the next steps are so all are very good. My appointment from the MRI and today's appointment has been lengthy as I had to wait for 9 weeks. They do their best so I'm not complaining.
I came for an MRI today. So good getting in and out of this hospital. The care is so good.
All is okay, all departments and the care is very good. Appointments are always on time, no long waits.
I got a call two weeks ago on a Tuesday for an appointment the next day on the Wednesday as they had a cancellation. That worked well for us and all went well with the operation. It was day surgery so I was in and out the same day. Well organised. Although I didn't get my turn until 2pm after waiting all day, they kept me well informed and were excellent.
They have always been absolutely brilliant. We come here once a week for various procedures. Only thing here that's an issue is the car park and parking the care. It's a nightmare. I was over an hour late for an appointment trying to park the care. It causes stress for me and then the hospital as I'm late. I can't say anything bad about them at the hospital though. The staff are fantastic.
A wonderful hospital, the staff are lovely. Can't fault them. I was there after an operation on my knee and they were fab. All the staff were excellent. They go out of their way to keep you comfortable and help you.
Everything from the operation to all check ups has been excellent. Cannot fault this hospital at all.
I come annually. I had an x-ray and was in and out within 10 minutes. I was then sent for a blood test to check for metals. I get reminders, I can't tell you how many. They're very very excellent
I was on Ward 12 in July and had a hip replacement. I had an excellent stay here. The staff are on the ball. The buzzer was pressed and they came straight away. They're excellent.
Very good and efficient. It's nice when you find a service that has an interest in you. It's a service run exactly how the NHS should be.
I have been a couple of times before and I like it very much. Only the parking isn't good.
Orthopaedics are very good.
I had an MRI scan, the CT scan I was supposed to have yesterday was broken so I will have to come back for that one. Both scans since the accident caused me pain. The medication they gave me was insufficient. The consultant was good and really professional though. Very understanding.
Hydrotherapy staff were good and helped me. I'm happy with them here.
The care was good when I was here in October and the information was also good. The care has been good and we have felt listened to.
Every year I come here for an x-ray. I can't believe it. I'm in and out. You expect to wait. The staff are lovely and all very nice.
Come for a pre-op. Well planned and the best hospital I have been too. All well organised.
It's been okay when I have used it. They are short on disabled parking here. They could improve on that.
Excellent with appointments. I really couldn't fault the service.
All has been brilliant. Every 12 months I have an x-ray to see if I'm going rusty. I can't pick any faults. An excellent hospital.
Really helpful at blood tests and no long waits. The x-ray department is also excellent and really helpful to Mom with her mobility issues.
I disagree with the pay and display system. You have to prepay and you don't know how long you're going to be. The canteen is overpriced. The hospital are really helpful and everything is all explained.
It's easy enough to get to. The parking machine gives me a headache. The staff are polite and friendly. No problems with them whatsoever.
Staff were very good after my operation. The hospital is very good. Lovely and helpful staff. It's clean and tidy and they go above and beyond for you.
I have been here about 5 times and it's a good service with nice people. It's well organised and very good communication. I am now coming here every 6 months reduced from every 3 months. The referral from Yorkshire to here was so fast.
Always been good at oncology. Brilliant and good communication. The surgeon was also excellent. I get checked every 6 months.
Went well and really quick. It's all been good.
A lot better now. I was lost in the system for 6 years. I come every year now. I had to get the GP to refer me back to them after covid. That took weeks.
Fine apart from parking. There are not enough spaces here. It took 7 months to get the initial appointment because of the waiting list.
It's fine apart from the parking. The journey is long and stressful. Other than that it's a good experience.
Treatment has been brilliant. The toast here is amazing but the food isn't great. They have treated me really well and made me feel good.
You get the x-ray results straight away, they're good like that. Staff are excellent and the service flows really well.
It was a long wait for my appointment. It never used to be like this but it is now. I have to wait 6 months for my next appointment.
Hydrotherapy is helping a lot following my operation.
Ever so nice here. They always keep you informed with everything. I get all communications on time.
My doctor sent x rays and within 2 weeks I was seen and within a month I had my limb saving operation at ROH Birmingham. Top notch care
The spinal department at this hospital is not fit for purpose. My GP has sent a referral followed by several expedition letters and still waiting over 4 months later, I've had a scan (that my GP had to arrange) that shows 'growths' now on my spine and my GP has wrote about the concerns to the hospital and been informed 'I'm on a waiting list' and will get an appointment when one becomes available. With my symptoms getting worse and now these growths on my spine it is very concerning, yet the hospital don't seem to care. The booking office are, it's not my problem we book when availability, the medical secretary who I called from the booking office giving me her number basically said its not her job! And not too call again, if the consultant doesn't 'agree' with a GP they won't bring an appointment forward? But he hasn't even seen the images?? So how would he know and also why do i have growths now on my spine that were not there before?
And as for the PALS department, NEVER answer the phone, you leave a message and NEVER get a call back.
This hospital really does need looking, especially the spinal services, booking department who basically are not fit for purpose and a PALS team that don't respond as I don't know, don't like hearing what patients truly have to say about them?
Would give 0 stars if it allowed me too.
My Son has a urgent 2 week referral for spinal fractures. Nearly 3 weeks later the bookings office staff tell us he is still in triage system and now to ring back on the 7th November to see if consultant has looked at his referral for appointment. His GP has contacted them again for his appointment to be expedited and again they sarcastically tell you it's still waiting to be reviewed. 3 spinal fractures and a bookings office clerk I feel is holding back his referral because we have called. They do not give you any time scale when a Dr will be triaging his referral. Its frankly alarming. Unable to contact Pals through telephone. Always answer machine. Today I am writing to chief executive.
I came for an MRI scan. Everything is good. I was given details of my appointment prior and things were explained. The appointment was on time. I have no complaints. The parking is not easy so my son drops me off and picks me up that way I don't have to worry about parking.
I was referred from Brighton to have surgery here. Apparently the guy I'm seeing here is the best in the NHS. They has been good communication prior to the appointment. The reception staff have been helpful and the coffee shop is good whilst I waited.
Came for an x-ray and it was done straight away. Just waiting for the results now.
We come often for my mom who had one knee replaced and now the other needs doing. She is in pain. She had an MRI and I had to chase the results. The surgeon is very good. It can take 30 minutes to park the car as its so busy. That is very stressful. The coffee shop is nice and the staff are pleasant. The secretary answers quickly by email but not by phone when I call up. Overall, it's a good hospital. The car park is a negative and so too is mom's knee replacement not working. She is on morphine patches for the pain.
It's a fantastic hospital. I tore my cartilage years ago but could never afford time off work to get it done and so I came here when I retired and had it done January this year. The doctors were so good and the care was so good that I came back to volunteer here after my discharge. Fantastic, nothing to complain about.
A great hospital. The people and staff make it. Small and efficient compared to other hospitals. They do need to work on the car parking though as it's a nightmare.
I was on ward four for about 5 days after a hip replacement. The care was good, faultless. Follow up physio whilst in was also good.
A really good service. Staff more than anything. Friendly and caring, the consultant is good as well. I had a replacement in January and that went well.
They have been really good for my knee. Really informative.
Hydrotherapy is brilliant, they're knowledgeable. They know what they're on about and don't push you. They make you take little steps.
Here for nearly 3 years having treatment for my spine. I can contact the secretary easily. The doctors have time for you and they see you for ongoing issues, getting you back into clinics. There was a bit of a backlog for waits for scans which was about 6 months, but it's sorted itself out now.
Very good. The service has been good and I was able to arrange an appointment easily.
I had an x-ray on my knee and they said it's a 12 week wait for physio.
White Bear Testing post launch
Had to wait over a year to be seen and now they're investigating to get to the bottom of things. I had an MRI scan too.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
We appreciate all of the comments we receive as it helps us to improve the quality of care provided at the hospital and staff very much appreciate comments and feedback,
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust and we are sorry for the length of time you had to wait before being seen.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I was offered my ultrasound and MRI on the same day to accommodate my work schedule and travel time, I am very grateful for this because I work in partnership with a school and the appointments were made during the summer holidays. Thank you ROH you did a fantastic job, the staff were brilliant in the ultrasound and MRI departments, and the lady on the x-ray reception and MRI reception were warm and friendly too!
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, we are glad that we were able to schedule your appointments to suit you and we will pass your comments on to the imaging department.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I'm under them for my orthopaedic shoes and it's good.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback,
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
They're alright. I damaged my knee and needed a whole new one. I have waited for an MRI and saw the consultant. All is fine.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback,
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I had a scan today on my knee and everything was on time and very good. I have come here so many times and sometimes we feel relieved and sometimes we don't. The doctor said at this age it's not possible for an operation for gout. I waited 6 months for this appointment.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
I\'m sorry you waited so long for an appointment and then didn\'t get the news you had hoped for. We wish you all the very best for your future health.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I have a follow up on my foot and ankle today. The last appointment was okay. I waited a year and a half and that's a long time. It's difficult to wait and try and get on with your life. They're good and I know how busy they are, I understand. I cannot fault them.
Thank you for taking the time to leave feedback regarding your contact with the Royal Orthopaedic Hospital Birmingham.
We understand how frustrating it can be waiting for an appointment, especially when you are in pain and trying to carry on with your life and we do appreciate your patience.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
Yeah it's alright, it's fine. They're friendly, no issues. Everything is fairly efficient. Everything will be followed up with my own GP who isn't in Birmingham. I don't think I will need to come back here, hopefully any further treatment will be nearer to home now.
Thank you for taking the time to provide your feedback following your contact with the Royal Orthopaedic Hospital.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
We are glad that you had a positive experience with us and wish you well for your ongoing care under your GP.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I tried a relatively new procedure 2 months ago and opted for it but it didn't work. The surgery itself went well but I knew there was a chance it might not work.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
We are sorry that in this instance the procedure that you had did not work for you and hope that there are plans in place to manage your care moving forward.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I have been coming here since 2021. Really good, communication is good. I am back for a follow up due to the procedure not working.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I was referred on from my GP in Cannock. It's my first time here at the spinal department. I've been waiting 9 months for an operation and they haven't said what today's appointment is for. Communication has been fine so far.
I finally got my orthotics, They're perfect.
They are absolutely brilliant. Hardworking, all of them. I would give them 5 stars.
Cannot fault them, I got a lot of attention. Very clean and very helpful. Always there when you need them.
The waiting list is long. They said I would need injections and orthotics but I haven't heard anything for 5 months. When you go there they're really efficient. It's all really good.
I had an injection for my knee which worked well and I have come back because the pain is coming back. The appointment for today came through within a week.
Day surgery was fine. Well explained and good aftercare and follow up. They gave me plenty of phone numbers in case I needed anything.
I was offered injections and they have worked well. I am very satisfied with their work here.
I had my left hip replaced of May last year and since then I've had problems with my knee. No trouble with the hospital at all. They were excellent. When I had the op last year I was in for 2 days. I seemed to sail through as was sent home.
I had a call last week to say I had an appointment this week as its an emergency case. It's all running on time as far as I know. The physio did say there would be a 2 to 3 month wait. That's quite a wait for an urgent case.
The people at physiotherapy are very friendly and kind.
I had a foot operation about two years ago. Today is for carpal tunnel check up. I am well looked after by doctors and nurses.
I've waited two years for this appointment as I have issues with my fingers.
I came here for a consultation for a hip replacement. They tell you what you need and explain things first time here.
It's taken over a year for the appointment today. I've been up and down with the problem. It's not got much information on the letter sent about today so it could be more clear what I'm coming for.
The nurse at the hand clinic called my first name instead of my full name. I then saw the wrong consultant but eventually saw the right one. Everything was explained to me.
Seen by unsupervised student. Limited diagnostic skills - did not agree with my GP's diagnosis or listen effectively to my symptoms.
It has been almost two years waiting for surgery on my back. I am not happy with the wait.
I go there for my knee and ankle. They're fine. Always seen on time. They're really good.
They discharged me without telling me. I had surgery years ago and they normally give me a follow up but hadn't heard from them. It's very poor the follow ups.
The consultant was so nice and he considered me. Told me I needed a shoulder replacement. He took everything into account.
Excellent care and support provided to my dad when he had knee surgery.
The worst experience with this hospital, they don't care about patients, treat them with no respect and well the things they have done, words can't describe. They missed things that the new hospital I am under are shocked were missed continually over 5 years, yet when I raised it they didn't care as not there problem anymore. Absolute disgrace they are. Should be held for what they did; especially the doctors who missed my TUMOUR!
I was referred by GP for hip pain and the consultant was amazing. Very helpful and provided medication straight away.
My husband had his knees replaced here. Excellent care and support was provided.
I had my hip replacement surgery over there. Five stars for the care provided.
I had a knee replacement and the care and treatment was good.
Five stars for excellent care when I had both knees replaced.
I had my knee replaced and the care and support was second to none.
Very high level of service delivered by the physiotherapy team.
Excellent and helpful at the pain management clinic.
I had a knee replacement here, the care and treatment was excellent. The aftercare provided was also excellent and follow ups are easy to book.
I had both my knees replaced and the care was great.
I had a pre-op 6 months prior to the actual op. How can they do that. I just don't get it. So many factors can change in 6 months. I couldn't get my head around it. Shouldn't the resources be used elsewhere if you're then going to do it again in another 6 - 9 months time. I haven't had to wait too long to be seen. As soon as I sat down they called me in.
Good, no problems at all. Very good. Good waiting times and communication.
So far, all is okay. I came for a pre-op today so I will have to come back in a couple of weeks. My husband has to come all the way here to pick me up.
Physio is really good. Helpful and speedy access to the surgeon too from them.
I came for a follow up at orthopaedics. They have been great and well planned. I was given my options going forward. They asked me how I thought things were going and asked if I had any questions. I felt like they had time for me.
X-ray is brilliant. Easy and no long waits. You go straight in and the results are back straight away. An excellent hospital.
Doctors were alright and there's no long waits. Quick referral from the GP too. I was listened to and questions were answered.
The doctor and the service was fine. It was a long referral wait and a long waiting time today. There hasn't been any communication about it. They're good.
Been before to orthopaedics. Staff communication is all good. The waiting time was alright last time.
I had shock therapy in my feet. The therapy itself was ouchy and very good but I'm worried as I have had to wait two years for the second course and it may not be as effective. I was told it would be a 6 week course but it was only 3 weeks.
My dad had his knee replacement surgery there. Excellent care and treatment provided.
Thank you very much for taking the time to provide us with feedback regarding your fathers experience at The Royal Orthopaedic Hospital NHS Foundation Trust for a knee replacement.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback,
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you or your father would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
They're so so for physio. They have misplaced things twice but I think they outsource so hopefully it will get better.
Thank you very much for taking the time to provide us with feedback regarding your experience with Physiotherapy at The Royal Orthopaedic Hospital NHS Foundation Trust.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust, if you would like us to look more closely at your concerns please contact the PALS department on 0121 685 4128
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had an operation on repairing my fingers after falling down the stairs. I was only there for a day and then I went home. It was very very good.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust for surgery on your fingers.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, and it good to hear your experience was so positive.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I had an operation on a ripped tendon. I stayed in overnight and they were brilliant. Such a great help.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust for surgery on your tendon.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, and we are pleased you had such a positive experience.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Really helpful and listen to my concerns.
Thank you very much for taking the time to provide us with feedback regarding your experience in the Outpatients Department at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, it would be greatly appreciated if you were able to complete a Friends and Family Test survey when you attend your next appointment.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I attend shoulder and hand clinics regularly and the staff are always helpful. The care is 5 star.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust, Hand and Shoulder Clinics.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, we are please that you have found the staff and care so positive.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I had hip reconstruction surgery. The care and support was excellent.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust for your hip reconstruction surgery.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, we are glad that you had such a positive experience and wish you well with your recovery.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I had my knee replacement here and the care and support was excellent.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, we hope your knee is healing well and wish you a speedy recovery.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I used to come regularly for MRI scans and the communication is between oncology and the radiology departments is very good and quick.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust. We are pleased that the departments have worked well together to manage your care.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, we will share this feedback with Imaging and Oncology.
Your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
On time and helpful staff.
The physiotherapists worked very hard with me. They're a very helpful team.
After surgery I was an inpatient here. The care provided was excellent both before and after surgery.
I have been very happy with the care and treatment over the years. Radiology department have also provided an excellent five star service.
The staff are very kind and helpful. They explain things very well at radiology.
Five stars for excellent care and treatment at oncology.
Both inpatient and outpatient service and treatment is excellent.
Very good hospital with good facilities and helpful staff. The cleanliness is excellent and parking is not a problem.
Very kind and helpful team of professionals that helped me at bone infection unit.
I was an inpatient for one week after surgery. The care was second to none.
Had many MRI and X-rays and the staff have always been helpful.
I have been treated at oncology for the last 2 years. The staff are helpful, excellent follow ups and support is provided.
Clean with good staff.
Staff are good and everything is fine.
I had knee surgery many years ago and they didn't listen to me. Disgraceful.
Five stars for the surgery and physiotherapy.
Friendly staff, clean and well maintained.
I go every year following a hip operation. They're very good there. They're helpful. Communication is also good as well as the advice they provide.
This hospital many years ago was amazing.
I bought my Mom for her appointment and the staff were so rude, there is no care and compassion, you are a number and it's very much and 'in and out ' attitude now. My Mom needs surgery on her knee, the consultant said from when she was last seen (20 months ago & was meant to be reviewed within 6 months) her knee has deteriorated so badly the only option is surgery. When asked how long, he said you will be lucky if you seen in the next 18 months!!! They leave patient to suffer, don't follow them up in the timeframe they say they will in there letters, then with a very disgusting smirk on his face says at least 18 months, but offers private??? This hospital as I said has lost its way.
While we was in the waiting room too, 2 doctors were talking about another patient, we knew her name and hospital number and what was wrong with her, that is just disgusting, you really need to sort yourselves out
Thank you for taking the time to leave your feedback regarding the experience that you and your Mother had when attending for your outpatients appointment.
we are so sorry that you feel this way. please contact the Patient Experience Department on 0121 685 4128 to allow us to look into this.
We take all concerns very seriously and would very much appreciate the opportunity to address this if you could provide us with some more details.
I have been coming here over 30 years for a reoccurring tumour. Initially it used to be very good but not as much now as it is much busier.
Thank you for taking the time to leave your feedback regarding your experiences with The Royal Orthopaedic Hospital Birmingham.
We are sorry that you feel that you are not having as positive an experience now, we aim to provide exemplary care regardless of any pressures on the service.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Good treatment received.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention.
Your compliments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
Once again, many thanks for your comments.
Excellent care was provided after hip surgery. I also had a knee replacement and received 5 star care. The countless scans and x-rays over here have been great as well as the staff. Always have a smiling face. Overall they get 5 stars for excellent care and treatment provided over the years.
Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention.
Your compliments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
The waiting time was long when in pain. I waited for a hip replacement surgery and didn't offer any injections.
Thank you for taking the time to leave your feedback regarding your experience with the Royal orthopaedic Hospital Birmingham.
We are sorry that you experienced long waiting times, if you are unhappy with the care that you received please contact the Patient Experience Team on 0121 685 4128
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Slow referrals and poor communication. I have not heard anything so far and I have been waiting 6 months for the referral appointment.
Hello,
Thank you for taking the time to leave feedback regarding your experience with the Royal Orthopaedic Hospital.
I am sorry you have not yet heard regarding your referral to us. Please contact PALS on roh-tr.pals@nhs.net or 0121 685 4128.
I have had many follow up appointments at hand clinic and the care and treatment is excellent. The staff are amazing.
Excellent care and treatment received at hip and knee clinic. The consultant makes things very easy and explains very well. I'm always seen on time.
I had two arthroscopic surgeries and ligaments repaired by wonderful surgeons. The staff are very polite and much more experienced than at the QE.
I have to wait 26 weeks to see a consultant here for a reoccurring issue. Then if they recommend surgery it will be a further 52 week wait.
I had spinal surgery over here before covid. It was excellent.
I waited for 10 months to see the consultant. I'm in pain all the time and waiting is affecting my life. They have asked for bloods and scans.
A very good hospital and efficient. You're seen on time.
They're very good, I can't fault them really. I have seen them pretty regularly.
I had to see a specialist and they were really good there and thorough.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
We are pleased that you found your specialist appointment to be so helpful.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, and your comments are invaluable to us as we constantly strive to continue to improve services at the Royal Orthopaedic Hospital NHS Foundation Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I waited 14 months to get an appointment and I have been given some physio. I'm very happy with them so far.
Thank you very much for taking the time to provide us with feedback regarding your experience at The Royal Orthopaedic Hospital NHS Foundation Trust.
It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback,
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 25th June 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Once again, many thanks for your comments.
I had a hip replacement and the care and support during and after surgery was excellent.
I had a knee replacement and received excellent care and treatment.
I had an MRI scan and it was okay. The results were quick and the diagnosis was back within 3 weeks. It was great.
I go once a year and have to have special shoes and stuff. Sometimes I get a specialist appointment too.
It has been good today. The referral didn't take long. The consultant has been excellent so far and talked me through the plan of action for treatment.
I don't think I waited long for my appointments when referred by my GP. I was sent for carpal tunnel that I have had for years but it's got worse over time.
Great, it's been fine. I love that there is a member of staff at the front of house to direct you. I waited a year for my first appointment. The parking is good. There wasn't any support whilst waiting.
Roughly 6 weeks ago I had an x-ray and it was quick and very good. They sent the results to my GP to discuss.
Brilliant. Had the operation 4 years ago on his leg. The consultant is as sharp as a needle and has kept eye on him. See's him every 6 months. They are always on time too. The canteen is good. Not many spaces for parking the car though that's my only complaint.
The staff at the foot and ankle clinic are always great. I have to chase them to get an appointment. The facilities are fine with exception of parking. Today was easy to park. The charges need to be adjusted for parking though.
Very good. They have been very nice on the 4 times I have been. The system they have calling people in is also very good.
Excellent every time I come here. They look after me, answer all of my questions and any concerns. They send me for x-rays. All appointments are arranged in plenty of time. Sometimes appointments are quick and you are seen immediately but sometimes you have to wait for 3 hours if there is a delay. They will display any delays on the notice board. We can't just go home as we travel to get here.
I called them on ward 4 this morning as there was an issue with my dressing. They said someone would get back to me but they didn't so I had to contact them back again. They said they were busy and someone would contact me. The ward sister called me back and said if I could get there within the hour they would see me in outpatients, if not they would have to move care to ward 1.
I was on ward 1 for 8 nights after a knee transplant. The staff were lovely and it was clean and spotless. The food was good. The nurses and doctors were great.
I was seen early, that was the first time ever to be seen earlier. I felt listened to and I have now been placed on an open referral.
It was my first appointment today and I was a bit worried but the consultant has put me at ease.
Very good at ultrasound. They changed my 9am to 12pm appointment which was not a problem. I was seen on time, didn't wait too long. They were great and good at their job. Very chatty and friendly. It was a nice experience. In general I'm very happy with them. Very positive. Everything was handled very well. They sorted my cancelled appointment when I called them too.
My nan had hip replacement surgery last year and the care, treatment and follow up was excellent.
My husband had a knee replacement. The care and treatment was second to none.
They were okay. I didn't wait too long for the appointment. I did feel like I was rushed during it though and felt like I couldn't ask questions as I was just another number.
I had an operation last June 2024 and it was day surgery. Everyone was nice and the care was good.
I have attended the pain clinic many times. I am always seen on time and excellent treatment and medication is provided.
I was referred to the pain clinic and the consultant is very friendly, well informed and helpful.
It's been fine here. The staff are fine and I'm getting treatment now.
All in all I have no complaints. The staff are good. I am satisfied with the service. They have been so kind.
I have been coming here for a couple of years now. Everything from checking in to the staff are all fine.
The doctors and nurses have been really good. They seem a lot quicker.
It's a very good hospital. X-ray and bloods have all been good. Excellent hospital.
Been good so far. I've already had an x-ray, which was really quick so that's a positive. Just waiting to be called in now. Everything seems good.
I have waited 6 months for injections. I had to ring to see what was going on.
I haven't been waiting too long today for my first visit. Only a ten minute wait.
I'm a bit late at outpatients today. I've now had to wait an hour so far and then the nurse came out to tell me it was running late too by half an hour. It's not usually like this. We normally get straight in. Usually a really good service, its unusual for this to happen.
Very happy, I have the best system/service in the world. The doctor and the staff, I can't believe they're running around and they never seem to stop.
My first visit seemed okay.
Good, friendly staff and they direct you where you need to go. No issues.
I came here after the x-rays at QE showed a broken shoulder and my GP reviewed the x-rays and sent a referral here. They said the previous injection wasn't put in the right place and so hopefully this time it would be done properly here. They have provided a follow up appointment for next month.
I was seen at the pain clinic and they referred me for hydrotherapy, which has helped me a lot.
I have been waiting for my knee replacement for the last two years.
Sadly nothing has gone well, I have since 2021 had delay after delay I my follow up care, I have never complained but sadly I had too, since doing so though my care has been compromised and I was immediately discharged with an appalling letter from my consultant due to me making a complaint, the problem is though the Trust doesn't care and also (even though I NHS guidelines & others) doesn't see its done anything wrong. As a result my health is getting worse. Sadly you can't complain about the NHS, that is something I learnt the hard way.
Excellent service from assessment nurses who listened to and understood my concerns about the scheduling of my planned knee replacement surgery. Despite pressure on the system they managed to defer my assessment and surgery to allow time for me to care for my husband while he recovers from his surgery while at same time ensuring I didn’t have to go to the ‘back of the queue’.
My dad had his hip surgery over there and was very impressed by the care and treatment provided.
I go there to have injections in my knees once every 6 months. The doctors and nurses are very helpful.
The care and treatment for my knee replacement was great.
Being offered a hip resurface rather than a replacement will hopefully mean I can continue with my chosen sport, having a resurface at the home of resurfacing I can’t thank you all enough for the treatment I received from reception to nursing to surgery you are all angels. I have my life back.
Thank you
Awful waiting times, waited 18 months and still waiting, when you call they are still blaming covid as a backlog, which when I chased up NHS England over the wait times they informed hospitals have been told to stop saying this.
There is no care from this hospital, they just leave patients to suffer and deteriorate.
Great hospital and great surgeon. They are there to help you.
You only get 20 minutes out of the half an hour appointments because of changing.
I come here regularly for follow up, check up after my shoulder surgery. The staff are very helpful and kind.
Thank you for taking the time to leave your feedback regarding you contact with the Royal Orthopaedic Hospital.
We are pleased to hear that you have had a positive experience and wish you well for your ongoing recovery after your shoulder surgery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had hip surgery over here and have follow ups. The care is good. However I have been waiting for a back clinic appointment here for 2 years now.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital. We are glad that your Hip surgery and follow ups have gone well but are sorry that you have not received an appointment for the back pain clinic. Please contact PALS on 0121 685 4128 and we will look into it.
After the procedure on my hand it took 6 months to get a follow up. The treatment was good but the waiting times are horrible at hand clinic.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital. We are sorry that you have struggled to get follow up appointments and the distress that this may have caused.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Alright, they're quite good. I'm waiting for shock treatment in my feet. They don't have the time to do three continuous weeks of treatment. So I will be calling them to get it booked in sooner rather than later.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital Birmingham, we wish you well with your future treatment and hope that you are able to get your booking in soon.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was referred to the pain clinic by my GP. It was a quick referral and the consultant was very helpful.
Thank you for leaving your feedback about your contact with the Royal Orthopaedic Hospital Birmingham, we are pleased that your referral and appointment went well.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had hip surgery there and it was excellent. The aftercare and follow ups too.
Thank you for taking the time to leave feedback regarding your experience with The Royal Orthopaedic Hospital, Birmingham. we are glad that you had such a positive experience with your hip surgery and wish you all the very best for your future recovery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my hip reconstruction surgery there a few years ago. The care and treatment provided was good.
Thank you for taking the time to leave your feedback following your previous hip reconstruction. we hope you are continuing to do well.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my knee replaced and the care was excellent.
Thank you for taking the time to leave your feedback following your knee surgery. We wish you all the very best for your recovery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
My appointment was arranged in good time. I had a self referral and it was all good.
Thank you for taking the time to leave your feedback for the Royal Orthopaedic Hospital, it is good to hear that you have had a positive experience with your referral and appointment.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Excellent service throughout. Every time I visit.
Thank you for taking the time to leave your lovely review regarding your contacts with The Royal Orthopaedic Hospital. We are pleased that you have had such positive experiences and wish you well for the future.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
A brilliant service. They were fantastic when I was having steroid injections. Great facilities too.
Thank you for leaving such a lovely review regarding your contact with the Royal Orthopaedic Hospital. We hope you are continuing to recover well.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had knee replacement surgery over there. I will give them 5 stars for excellent care and support.
Thank you for taking the time to leave feedback from your contact with The Royal Orthopaedic Hospital. We are pleased to hear your knee surgery and aftercare went well and wish you all the very best for your future recovery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
All feedback received for the Trust is monitored and reported on through our Governance processes.
Very good. The service is excellent. I have no complaints.
I have been using them for years. They are all lovely. The information and communication is so good.
It's a very comfortable service. Excellent.
Very good. Excellent service. I'm happy with the care and service.
It's difficult getting another appointment, I called 15 times to get through. Once at the hospital the care is excellent.
I had a letter for my appointment with barcode so I scanned that to get in which was really quick and easy. Parking was good. Signage was good. The staff were really nice and they were so friendly that I didn't feel anxious anymore.
One of the best. Really impressed with x-ray's are done on arrival. Nice hospital.
I don't mind the 5 month wait as I know its busy. Everywhere is short staffed. They are okay and the staff are fine.
Good communication following my first visit. Waiting for treatment and they have given information on what to do in the meantime.
Very good.
Thank you for taking the time to leave feedback for the Royal Orthopaedic Hospital.
we wish you well for the future
Never had a problem. I've had four operations here and they have always looked after me.
Reception are lovely. The hospital is very clean. The nurses are kind and helpful and so to is the surgeon.
A great service with very good staff.
Staff are helpful and very polite.
I had surgery the other Friday. All was well but my hand is swollen. The hospital got me an appointment to check it quickly.
It's been great. The care and staff. I have had injections and the communication between the different doctors I see is really great. They are really quick to book surgery and appointments and they listen to my issues.
I dislocated my shoulder and was referred to the Royal pain and shoulder clinic. The staff there were very kind and helpful and they provided excellent support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the shoulder clinic staff.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my knee replacement surgery over there. Excellent care and treatment was provided.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and that your surgery went well. Wishing you all the best for your future recovery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I attended pain management clinic and the treatment provided by the consultant was very good and helped me recover.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the pain management department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The last time I came here was 12 months ago for injections. All was very helpful communication wise.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I am seen at the Royal for arthritis in my knees. I have come to see the consultant today. It's my first appointment in 12 months. They are very helpful and informative which is very rare these days. I see the consultant in person too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The Macmillan nurses came out to me every day. They were wonderful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Oncology department and the MacMillan Nurses.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Excellent. They knew if I couldn't do something they wouldn't push me. They did make me get out of bed and move. They ordered equipment for for my home too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had an excellent stay on ward 4. Everybody was good. The only thing was I wanted a shower and would only bring a bowl to wash with for the first 8 days. I never moved for 8 days. The food was good and they would often make me what I could eat like toast and tea. They were very accommodating.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have been here about four times and spent 3 weeks here in March. Today I am here for a check up. They have been really good. Really helpful and listen well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
X-ray were amazing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I never feel like an inconvenience to them. They are always there to help and listen and care for me.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had an MRI scan and injections here. They have done lots of things for me and have always been very helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Very good. The staff and the doctor. The behaviour of the receptionist was good too. We waited for a long time, over an hour. They said everything was okay and have discharged me. They have given me exercises to do.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have injections for back pain. Oh it's been very good, everyone has been very kind. I am very grateful for them trying. I have confidence in the consultant. He is brilliant and got me in at short notice. He is excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
My dad had his knee replacement over there. The care and treatment was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
My mom had both her knees replaced. The care received was very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my hip replacement here. The treatment and care was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
My mom had her knee replaced last month. The support provided was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
X-ray is fine. I go in, do what they tell me and then out again. I saw the results on the scan. Everything is explained and you get your questions answered.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the xray department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The surgeon fixed me up and told me I would need injections in my back. Communication is very good. Reception are very good. Everything is explained well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Communication is good. Hydrotherapy has been helpful and x-rays on my knee were helpful as they gave me injections.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have had an excellent experience here over the last 4 years. I had a hip replacement done by great staff. The physio was good and follow ups too. The treatment by doctors has been excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience with our teams, we will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had a knee replacement done in May 2024. I am happy with the check up and staff members. It has been great. The waiting for the surgery was too long but the doctors have been excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
My experience was really good. Today is a follow up after a hip replacement.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I first had an operation on my hip when I was 14 as I broke it playing football. I had to have the surgery re-done 3 years ago. Today I have come for a follow up on the hip. My experience with the doctor has been really good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
They were very good and helpful. They took their time and helped me. Lovely and caring staff at x-ray.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I came here last year and was offered the injections in my hip instead of an operation which worked for 4 weeks and then felt worse.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital. We are sorry to hear that you did not get benefit from your injections. Please contact your clinical team and ask for this to be reviewed.
I came for an MRI scan and they were waiting for me. All done on time too. Good communication about appointments and they are good at answering any questions that I have.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have an annual check up at oncology. It's really good. The organisation is spot on. They keep to the appointments and time. The staff are friendly and helpful. I have been seeing the same consultant or the last 5 to 6 years. Parking is good too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I've come to an outpatients appointment with my consultant today for my knees. I was initially referred from Redditch but it has taken so long. It's good communication about appointments through letters and texts, which has been good. The consultant is good, listens and answers questions. The clinic ran on time. It was really good. They're going to arrange a follow up.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Car parking is not good. It's ridiculously small . You could be late to your appointments trying to park. Passes could be given to patients.
thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
We understand that parking on our site can be challenging and we are very limited as to what we can do as there is no additional space to provide parking.
The actual parking is not managed by the ROH as it is done via an external company but we do understand and acknowledge your frustration.
Excellent at the pain clinic. I was meant to go back for my back but my knee is first and they said they would follow up, which they haven't yet. It's been a few months and I will get back in contact with them in case they have forgot. Otherwise the staff and care there is excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Should've gone to Griffins Brook Lane, instead sent me a letter to go to Bristol Rd having taxi costing cost £12.30
Thank you for taking the time to leave feedback regarding your recent experience. We are sorry that your experience was not as it should have been, please contact us via the Patient Advice and Liaison Service and we can explore the concern and how to rectify it with you.
Contact us at roh-tr.pals@nhs.net or on 0121 685 4128
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have been waiting 3 years for an appointment to be seen. Seen in April but nothing was done. They said tests needed to be done but nothing happened and no follow up. I called to chase it up and was passed through loads of departments. Eventually I was given an appointment for January. I shouldn't have to chase or feel like were lost in the system.
Thank you for taking the time to leave your feedback regarding the contact you have had with the Royal Orthopaedic Hospital. We are sorry that you have not had the experience that we would hope.
Please contact the PALS department on 0121 685 4128 who can escalate your concerns.
Referred for further checks and advice. The consultant was very helpful and kind.
I have visited the Royal with my father. The hospital is very well managed. It's clean with very kind and helpful staff.
Visited yesterday for an appointment for Achilles tendon problem. I was very impressed with the whole experience, greeted at the door and told where to check in. Receptionist was lovely. Even though I was 30 minutes early I was called through straight away and taken to x-ray which was completed straight away. Then saw the consultant who was very informative and easy to talk to. Treatment plan agreed, feeling much more positive. The best experience I've had at a hospital. Only downside was having to wait 11 months for the appointment.
After waiting 5 months I finally got an outpatient appointment for 28 November. On 11 November I was notified this had been changed to 16 November. A long standing commitment meant I could not attend on this day. After phoning and waiting for 30 minutes I got through to someone in appointments who said nothing else was available. After some pleading, explaining that I was out of the country for 7 weeks from 31 December, I was offered an appointment on 19 December which I gratefully accepted and which was confirmed online by the hospital.
24 hours later I got another online letter telling me the appointment was now on 9 January - when I am out of the county. After waiting another 20 minutes on the phone I was told there was nothing available and I should ring in a couple of weeks to book for February. Meanwhile I struggle to get up & down stairs & have had to give up playing tennis. If I get an appointment in February it will be 8 months since my referral from my GP. What on earth is going on at this hospital?
I was seen by a consultant within a month and now on a waiting list for hip surgery.
I have attended the pain management clinic and was provided with excellent treatment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the pain management team.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The care and treatment was very good when I had my hip reconstruction.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I has both my knees replaced over there. The care and support was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that your surgery has gone so well and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
They're good. They cancelled my appointment last week and they rearranged the appointment quickly.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience so far and that your appointment was rearranged quickly.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
It has been great and I have had great responses.
I have been for an appointment and the consultant was really good. Helpful and listened to me.
It has been very good today, well organised and given information.
I attended the community day as I have been on the waiting list for over a year. They have given me some exercises to do which has been helpful. They said it is to help in the meantime whilst on the waiting list.
A very good service here. They showed me exercises and have been very helpful.
It's been a long wait to see them. The staff have been friendly and it's been pointless. A waste of time.
They were helpful and gave some great advice and information. They gave me the right exercises to do. A really good day.
I found the community day informative. They gave great ideas to help improve my general health and mobility.
The day has been very good. Very helpful. I didn't have to wait too long and they gave me lots of information.
The community day was very good. Very accessible and a speedy service. I have been given useful advice that I can actually use rather than a list of exercises that you may be doing wrong which can then do more harm than good. Today was an excellent idea.
It's been okay today. I have been given exercises to do but I still want to go to the hospital. I've been on the waiting list for 6 months so far.
The staff are nice and very good. I am happy overall.
I have been waiting for a post operative physio appointment. I got a group one but I prefer one to one appointments. There are too many people. The physio team is excellent and professional
Totally happy with the community day.
I am satisfied with the service.
I have been waiting for my knee and shoulder appointments. My knee is taking longer so I can't go running which I love to do. It would be lovely to get seen quickly.
Used them ever since the accident for my spinal fracture. They are very good.
Really helpful and lots of support given.
Today has been really nice and helpful. I saw one of the physiotherapists for my shoulder pain and they have given me some exercises to do. The community day has been really helpful.
I attended the community day as I have problems with my hips and been on the waiting list for a couple of years now. It was useful but they don't have your records so it can compromise the services. The staff have been perfect though.
It has been fine. I was called about an appointment in September about the community day. I received loads more information than I thought. It's not a replacement for waiting lists but it is helpful in the meantime.
I attended the Selly Oak hub for x-rays and they were really good, helpful and polite staff. It was a very nice and quick service.
Told them at the community day I was in real pain and that I had done all the exercises before and they didn't help me. I don't think there is much more that they can do to help so I will wait for the x-ray.
It was okay but I never get long term relief from it. They send you away with elastic ribbons but don't think there is much that can be done really.
I had injections in my spine and they don't work so they said there was no point having anymore after the second lot. They gave suggestions on how to manage it.
Over the years communication has been good but the last two appointments have been very late notice and the letter has only arrived the day before the appointment making it difficult to plan on such short notice.
I have been attending the clinic for the last few years. The staff are very helpful and kind.
Five stars for excellent care and treatment over the years.
I have been an inpatient here twice. The staff were very good and helpful on both occasions. The food was also good.
The surgeon explained everything and informed me about the precaution before coming for surgery.
All scans were done here. The staff were helpful and caring.
Flawless care and treatment before my hip surgery and excellent care and treatment before and after my knee replacement.
A very clean hospital. Good facilities with lots of volunteers to guide you around the hospital. The parking is the only downside.
The care received as an inpatient was second to none. The day and night staff were all helpful.
All of my scans were done in a very professional way and the staff were very helpful.
Support and help provided by the pre-op was excellent.
I had spinal surgery over here. The care, support and information was all excellent.
The facilities are very good. There are good coffee shops and hot and cold drinks at the café. The parking is a nightmare though. Most of the time I have to park outside on the road.
I come here for regular check up's and the staff are always helpful and supportive.
The care provided whilst on the ward was excellent. The food was excellent too.
All my scans were done here. The staff provided excellent care and support.
Last year I had a double osteotomy there. The surgeon was amazing and very skilful, kind and supportive.
I was an inpatient for a few weeks and the care received was good. It's the best hospital I have ever attended.
I had hip replacement here and the whole team was amazing. They provided excellent care.
I have been to hydrotherapy and it helped me a lot with the pain. The staff were really helpful.
The staff at physiotherapy are helpful and professional.
I was on the waiting list from January 2023 until December 2023 when I had my knee done. I had already had the other done privately. The facilities were good and they were efficient and very good. The care was excellent.
The wound opens up when having physio but its a common thing they have said. They come out to the house and they are very helpful.
Its been 12 months since I last came here and this is the follow up. All has been very good today.
It was a very good stay. I had a hip operation. The food was fine and the ward was clean. I am very pleased with this hospital.
I am seen on time and I receive follow up emails. The staff are helpful. I usually travel by taxi but it's too expensive and public transport is pretty easy. It did take a while to get my initial appointment but that was because it was hard to find out what was wrong.
They had no idea what they were doing. One said left knee, the other said right and one said both knees. I ended up having both knees done. The gown they gave me was tatty. They should be more prepared.
I had my hip repaired, the care provided was very good.
This hospital is awful.
No care from anyone, from the consultants, nurses, HCA's, the the admin too.
You wait over a year for an appointment, still no appointments your informed, told could be another 6 months, yet others are getting appointments within weeks????
Doesn't make alot of sense.
Use to be a great hospital but it isn't anymore.
0 patient care
0 compassion
There trust values talk about respect, compassion etc... I haven't seen this.
Also there vision talks about, less pain, more independence, life changing care, really???
I'm in more pain, less independent than ever, and had a life changing experience as can barely walk anymore, and you talk about these and how proud you are as a hospital? You should be ashamed of yourselves.
Hospital needs looking into, some really bad consultants there that even breach the GMC conditions.
I'd give it 0 stars if it let me
My husband was treated there for hip fracture. The care provided was excellent.
My dad had knee replacement here. The support, care and treatment was second to none.
My dad was happy with the service after a knee replacement here.
I have been coming to this hospital for various orthopaedic problems including my hips, spine and hands for several years. This is an excellent hospital in terms of the care you will receive, the doctors, nurses, imaging and physios are second to none.
The only trouble is getting through to the secretaries and admin staff for updates when you are on a waiting list or need to ask the consultant a question. People are unavailable, or covering for someone off sick and have to check, and then don't ring you back. It is a circus of being pushed and pulled from pillar to post and usually you don't find out whatever it is you wanted to know about. With a few notable exceptions, they come across as unhelpful or clueless.
Once you get past that stage and have your treatment there are no complaints!
The other issue is the waiting lists, there is routinely over a year for first consultation but I guess that is just normal nowadays and not really worth commenting on.
Always good.
Had injections in my back, every 6 months or longer. It's not too bad. They explain everything very well and keep on top of the appointments. I'm happy with the hospital.
My experience has been very good. It didn't take long and they fixed me up. No criticisms at all.
It was fab once I got through the list and the referral process from Russells Hall. They chased the referral 3 times for me. I waited over 12 months for the appointment but they have been fab here.
The doctors are brilliant. I have injections on my knee, they check my knees and hips as I have arthritis. I have never had any problems.
I had a hip replacement here. I am waiting to be seen today so can't comment on today's experience.
After 12 months, I'm not in pain the operation has stopped that. It's much better.
Very good, no problems.
Very good. Staff are friendly and lovely. I had my first appointment a fortnight ago and today is a follow up which they arranged quickly and within good time.
I came for a scan 6 months ago and the results were sent to my GP after chasing them up. The scan was fine and the staff were nice. I have no complaints.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 5th of March 2025 at 12.30
My dad was treated for knee related issues and he received excellent care and treatment.
I contacted PALS here as I was supposed to have a follow up appointment 12 months later and couldn't get hold of the receptionist or consultant so went to them. I contacted them via email and that same evening someone contacted us back with an appointment.
My dad had his knees replaced over there. The care and service was excellent.
I am writing to thank you for the excellent care that my mother experienced at your hospital in recent months.
My Mom was under the care of a Dr for a hip issue. She was an in patient on three separate occasions due to complications with a hip operation/remodelling. My Mother has extreme communication difficulties due to dyspraxia caused by a stroke in 2020 and as such is unable to speak. She is 80 years old,
The care and respect she was given by everybody involved was outstanding. Everybody was patient with her, treated her with respect and made the whole experience much easier for her.
The Dr and his team deserve a special mention for their brilliant approach to my mom's condition and the course of treatment that they have overseen.
During my mom's time in the hospital she spent time in High Dependency, Ward 4 and Ward 12. Everyone that we came in to contact with were excellent. I should also mention that the ROHCS team were brilliant too once she was out of hospital.
As a result my Father (who is 82 and was at the hospital daily during her stay) has decided to make a donation to the ROHCS charity which I will ensure gets done.
It gives me great pleasure to write this, though I cannot really express how grateful we are for the service that my mom received.
Brilliant Stuff.
I had my knee done here. I was booked in fast and it was okay. The care was excellent.
I had my right knee replaced here. The care and support was excellent.
The consultant looked at the lump, did some tests and said it was tissue. They offered to remove it but it was only small at the time. It's getting bigger now though so I've been referred back to them. It's been excellent here so far.
It's a good hospital.
I went for an operation on my leg. It was day surgery and everything was good. They were very good. I had varicose veins removed.
It was fantastic here. I had an MRI and the surgery was good. The hospital stay was less than 24 hours. It was excellent. They were amazing.
I just attended the pre operative clinic to get prepared for my surgery next week. They informed me about the procedure and what support I will get.
Last year I had my knee replaced and everything went very well. I am now due a replacement for the other knee.
Very happy with the care and treatment received.
I have used the orthopaedic for the last 20 years. The care and treatment provided has been excellent.
A very poor service received. I attended the outpatient clinic last November and was referred for an MRI. I am waiting, still, 10 months later. My appointment in June got cancelled because my blood test was out of date and they wanted to have a fresh blood test.
Very difficult to get a parking space within the hospital. I always have to park outside.
They need to have more parking. It's always a challenge to get a parking space.
I am a regular visitor to the orthopaedic clinic. The care and treatment is excellent.
I had shoulder surgery last winter and the care was excellent.
I had hip replacement surgery here. The staff, support and facilities are all excellent.
Anything to do with your bones, this is the place to come to. They're very good. My partner comes here for treatment and they are brilliant.
I had my hip surgery done over there. Excellent treatment and care provided.
I regularly attend the pain management clinic. The staff have provided excellent support and care.
I regularly go there for hydrotherapy. The staff are amazing and it has helped me a lot.
My dad had both of his knees replaced over there. The care was excellent.
Communication has not been very good. Or answering the phones.
Consultant's communication has been good. There is an unfortunate 1 years wait for the appointments though.
Imaging, the wards, oncology have all been excellent and provide an efficient service throughout the hospital.
I'm seen every 6 months now. Before it was 3 months. All appointments run on time at oncology. the only time things changed was covid when my 6 monthly appointments became 12 months and I had to call them to chase them. So it caused a delay in appointments.
I came in on a Monday morning for the operation and was an inpatient on ward 3 for a week. The food was excellent. The staff, doctors and nurses on the ward were brilliant. They couldn't do more to help. It was all very good.
I had plastic surgery on my knee after amputation. They had to remove stitches and make sure all was okay. Everything was on time and okay. From diagnosis to amputation they were brilliant. I cannot fault them.
It's fine. The only thing is parking. It can be a nightmare. You have to get here at least an hour earlier to get a space. If you time it wrong you wont get one. The treatment has all been absolutely brilliant. From the consultants to the nurses, to all the other staff. All are fantastic.
I have been coming here for a few months as I woke up one morning and had pain in my left hip, they are still investigating it. The staff are brilliant. I can't say a bad word about them or anything at the hospital.
I'm here today to see the consultant for my right knee operation that had to be corrected. I'm very happy with the treatment and communication here so I want my left knee done here too. I'm here for x-rays.
My son is here, he came in last Thursday and had an operation on his hand. He is on ward 3. Everything was straight forward and he is making great progress. The staff and everything has been lovely. The food is excellent.
Very pleased with the service. Always the consultant has always paid very good attention.
I have been a few times and come to the same clinic. There is always a delay when we come and they don't often let us know. The doctors are always fine when you go into see them.
You can wait a bit longer in x-ray but that's the sort of department you expect to wait in other parts of the hospital. They're excellent and I have never experienced any staff that are rude here.
I have been coming here for so long now and the staff are brilliant. The rheumatoid arthritis clinic has always been good. The clinics run on time most of the time, if they are running late it doesn't affect the care.
I have had two hips done here. I had a fantastic experience. The staff are brilliant. They are very good. I came for a check up today and they have been very thorough.
The pharmacy is managed by highly skilled professionals. The staff are also very helpful.
Very well planned healthcare setting with highly professional staff and state of the art facilities.
Very kind and helpful staff. They provided excellent support during an MRI scan.
I have been attending the orthopaedic clinic for the last few years and the care, support and information provided has been great.
I am very happy with the high level of care and support provided to me.
A very clean hospital with helpful staff in every department. They are ready to support you.
Quick and kind service. I've had many scans and x-rays here.
Excellent care and treatment provided by the staff. I will give them 10 stars.
Very helpful and supportive consultant who explains everything very well.
I had an operation for my stiff leg and was an inpatient for 10 days. The care on ward 10 was second to none.
I have had a 5 star experience here. Follow up appointments are booked in advance. The doctors also calls to check on me. The only issue at this hospital is the car parking.
All scans and MRI was done here. Excellent support was provided.
I had my lymphoma removed 3 weeks ago and I was an inpatient for 1 week. Everything went according to plan. The surgeon was excellent.
Everything was planned very well and I was involved at each stage. Full treatment plan explained and support provided when needed.
The oncologist was very good at explaining the issues and telling us all options available.
Very good, supportive information provided by the pain clinic team.
All my scans and MRI were done here. All of the appointments for scans were on time and the staff was very cooperative.
Very helpful consultant, they listen to me and answer all of my questions. All the appointments are booked in advance.
My husband will be having his lymphoma removed here next week. The surgeon explained the procedure very well.
This is the right place to be if you are a patient. It's a very good hospital.
All of my appointments are booked in advance. The consultant also calls me every 2 weeks to see how I am doing.
All of the scans and MRI were done at the radiology department. Very kind and helpful staff.
I was an inpatient for 2 weeks and say with confidence that ward 3 is efficiently run.
After my surgery I was in HDU for 2 weeks. Excellent care and support provided.
My mom had her knee replaced over there. The care and support provided was excellent.
They help me, they're good.
Very clean and well signposted hospital with excellent staff. The only downside is the parking.
My dad had both his knees replaced over there. Excellent care and support provided.
I had hand surgery here. The staff were excellent.
I had my knee replaced here. The care and support provided was excellent.
My father goes here for hydrotherapy which helps him a lot.
My husband is being treated there for a shoulder injury. He is very happy from the care and treatment provided.
My son had a spinal surgery here. The care and support provided was excellent.
Hypermobility, they're brilliant. You became part of the family. They see me every 3 months and they keep to the appointments without any cancellations.
I have been waiting a year now for my follow up, from my last consultation. Both my GP and my oncologist have written to my consultant at the ROH 3 times asking for my appointment to be expedited as soon as possible, as they believe due to my deterioration I need to be seen, and as been a year it's been way too long also, a total of 3 letters have been sent, as well as phone calls made, yet when I chase my appointment I am told the likelihood of me been seen in 2024 is highly unlikely, this is appalling as if I'm not seen say for example till Jan 2025 that is 17 months after my last appointment, and that's only if in January. I went to the hospital outpatients with all the letters, and was told absolutely nothing they can do, you have to go through the appointment line. What has gone so wrong with the ROH, use to be an outstanding hospital, but the past few years it's really lost its way.
Very good experience every time I attend which is annually. There is good communication staff and surgeons. I recommend them.
I waited a couple of days for the appointment as the doctor called them directly. They are going to arrange an MRI scan today and see what the results are.
Fantastic, very friendly, approachable and always have a smile on their faces. Communication is fine. I'm here today for a pre-op . I came early and they have been really quick. I have had x-rays here too. All has been excellent.
I came for an consultation which I am pleased with. I made sure they organised an MRI scan following on from today's appointment as the consultant needs to be experienced or the outcome will not be great. I was quite worried about parking but managed to find some on the road. They gave me an appointment within 4 weeks of seeing my GP which was also good.
I find it frustrating when I have to sit and wait when my appointment was for 1PM and it's now 1:30PM. They haven't communicated with us about the waiting time either. The previous time we only waited 2 minutes.
Very good. The staff are very friendly. You can wait a long time but you know that they are doing their job. The consultant has been fine. Everything has been good.
Absolutely fantastic today. I wasn't waiting long and the receptionist knew what they were doing. I had a follow up email for an appointment 3 days ago and I was expecting it after 6 weeks but it's only been 4 weeks.
I'm from Bristol and travel here by coach. I am given 4 to 6 weeks notice of my appointment. I have an x-ray before seeing my consultant. I attend every 6 months for my check ups. I am satisfied with the notice I get regarding my appointments.
I was referred on from the GP and waited 2 months for the appointment. I received two reminders of the appointment. I even got another message yesterday. The pain clinic has been good and helpful so far.
Information that is protected under data protection legislation, openly discussed in waiting area, i.e. name; DOB; address; specific appointment details.
I had my CT scan here. The staff were very helpful and caring.
Excellent hospital with great staff and service provision.
I am being treated at oncology and have been for a year now. The staff are very helpful and overall the communication is excellent.
I was in ward 2 for two weeks for a bone infection. The care and treatment received was excellent.
Today I have seen the consultant for tissue viability. He explained everything very well. Excellent care received.
The hospital is quite good. They are supportive and keep appointments without cancelling. I came for my pre-op today.
The hospital is good with supportive and professional doctors.
The hospital is quite helpful. I have been coming to this hospital for 5 years now. They are managing me well. I can call them up for appointments and they also send my prescriptions to the pharmacy. I like the doctors at this hospital, they are very professional.
It's my first time coming here. Five stars so far.
I am also getting my treatment for Osteoporosis. My consultant listens to me and always gives excellent advice.
I regularly attend arthritis clinic. My consultant is very friendly and helpful.
I had my both knees replaced over here. Excellent care and treatment provided on both occasions.
I had a knee replaced and it was very good. The pain was gone. I have better movement now. A good experience.
Long waiting times for appointments. Very supportive.
My experience here today has been great and it always has been. Parking was easy, staff have been lovely and polite. They are very efficient.
A neat and clean hospital with excellent signposting.
My husband had both his knees replaced over there. The care and treatment received was excellent.
I regularly come to attend shoulder clinic. The clinical and support staff are amazing, very helpful.
I had my MRI here. The staff are very helpful and supportive.
I waited for a referral to the shoulder clinic for over a year. The consultants are very helpful and explain everything very well.
A very neat and clean hospital with large parking and good facilities.
I was referred there by my consultant to get a second opinion on my tailbone problem. I had an excellent consultant that explained everything very well.
I had my knee replaced here. I received excellent care and treatment.
I have received excellent care and treatment for my back tailbone issue. The staff are amazing.
My husband had a hip replacement done here. The care, treatment and support provided was excellent.
I was referred to the pain clinic. They have helped me a lot and provided excellent support.
I go there regularly for hydrotherapy. It has helped me a lot. The staff are very kind and helpful.
I had my ankle surgery over there. The staff are very friendly and helpful.
My mom had her hip operation recently. Other than waiting a long time and getting a bad injury from a fall whilst waiting for the procedure the care was excellent and so were the staff. They shouldn't leave people waiting so long.
My mom had both of her knees replaced over there. The standard of service delivery was excellent.
I had an outpatient appointment. I was seen on time and the staff were friendly and helpful. They have explained everything well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Outpatient Department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Reception is okay. I came here for my son who has a consultation for the first time.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was referred here from the GP. I had to wait 4 months for the appointment. It's first time here, I can't rate my experience about it.
This hospital is okay. The GP referred me. The staff are fine and I'm happy with them. Actually I don't have any problems.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
My wife came here and found it excellent. I love it.
No issues with the waiting list or referral. I am happy with everything.
I have had no problems, I come every 3 months for injections and this time I had an appointment but after making it, they cancelled and rebooked. They don't always send my 3 monthly appointment and then that means I can't book transport and then I miss my appointment.
My experience was very good. Nursing staff were very caring, nothing was too much trouble. I felt well cared for. My recovery has been very good and aftercare excellent. I was kept well informed every step of the way.
I have been waiting 9 months for this appointment. I was expecting it much sooner. The x-ray was not a good experience. The person was rude and lacked empathy, unpleasant. Physiotherapy was very good, excellent.
It's been pretty good. My appointment for the CT scan and MRI came through quickly. I waited around 6 months to see a consultant however.
This is my first time visiting. I missed my first one last month due to my illness but the second one was very quick. I am satisfied with the process, no issues. I was waiting 18 months for my initial appointment, I was in pain and kept going to my GP.
The car parking meter was very difficult to use. There wasn't enough instructions beyond putting your REG number in and after that nothing. I couldn't see where it said how long we wanted to put on the ticket. I had to use my mobile phone to scan the QR code. Had I not been able to accompany my dad, he would not have coped. Simple instructions would have remedied the whole timing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. we are sorry that you and your father struggled with the parking. Unfortunately we do not manage the parking facilities however we will advise APCOA who are the parking management company of the issues you encountered.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The receptionist was welcoming and polite when visiting the x-ray department. I was seen pretty quickly as well. Overall, I am happy with the service.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I visited the hospital with my father who has a post op assessment. We waited a short time and my father was taken to the x-ray room. The staff were kind, informative and efficient at answering my questions. The structure of the appointment was well organised. Keep up the good work.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I visited x-ray and outpatients and both times we waited a long time. We were meant to be all done at 11AM but were still waiting at 1PM. We've been here too long. A quicker service is required.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. I am sorry that you have not had the experience we would want in respect of the time you were waiting.
If you wish to raise this as a concern please contact the PALS Department on 0121 685 4218 or by email at roh-tr.pals@nhs.net.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had a follow up appointment at outpatients and the doctor has been excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and our medical team.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Brilliant. They bought my appointment forward after cancelling last year. I went in at 7am and had the operation later that afternoon. The staff on the ward were excellent. They gave me ear plugs and an eye mask as there was a loud patient next to me. They were really good and went out of their way. I bought them a card and chocolates because their service was so good. They took care of us all as a family too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and that you and your family were cared for, wishing you all the best for your future recovery.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Appointment was good, the doctor was good, everything was good, I'm very happy.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my hip surgery at ROH. The surgeon was very good and friendly.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and we wish you well for the future.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The staff at radiology are very friendly and helpful. I was seen on time and the MRI was done. No waiting for the report.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the imaging department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I just attended an appointment with a consultant at pain clinic. He has referred me to radiology for a few scans. The consultant explained everything very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
We wish you well with your future treatment.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have had many scans and x-rays done over here. The staff are very caring and supportive.
ROH 28/6/2024
Excellent parking, good signposting around the hospital and a very nice coffee shop and café. I will give them 10 stars for that.
ROH 28/6/2024
I was here for blood deficiency test for Iron. I am having my hip surgery here next week. I have had many scans and x-rays done over here.The staff are excellent and supportive. Excellent parking, good signposting around the hospital and a very nice coffee shop and café. I will give them 10 stars for that.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The most patient friendly hospital in Birmingham. Excellent facilities and great staff.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Today I saw the consultant at the hand clinic. He listened and explained everything very well. He prescribed me medication.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
The care and treatment for knee replacement was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Nice hospital with good facilities and decent staff.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have been coming to hydrotherapy which has helped a lot. Staff are very helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my MRI done here. The staff were friendly and helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had a knee replacement here and received excellent treatment and support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 8th January 2025
All feedback received for the Trust is monitored and reported on through our Governance processes.
Okay. I don't have any issues.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital. We are please that things went well for you and wish you all the best for the future.
I had a knee replacement last year and they were excellent. I feel so much better now. Absolutely amazing.
My wife had both her knees replaced. The care and treatment provided was excellent.
I had my hip replacement surgery here. I am very happy with the great care and treatment I received.
My husband had his knee replaced last year. The help and support was excellent.
I was treated here for issues with my spine. The care and advice I received was excellent.
I have arthritis in my knee. The service is fine, very good. The physiotherapy there is very good too.
They were really good. The service was incredible. I have had an issue with itching on my scar ever since though.
I go there to attend pain clinic. The staff are very helpful.
I am still on the waiting list for knee replacement surgery. They have said I should continue doing exercise whilst waiting. I am yet to be booked in for it.
My father had knee replacement here. The staff were amazing and care he received was second to none.
A good hospital, better than others
I wish I could be seen here but the physio in Rugby said I am not bad enough to be referred. I have sciatica in both legs and I feel like I am 80 when my back goes. They can't do anything in Rugby because I am only 29. It affects my work. This place has good doctors but I can't get seen.
I've been coming here for 9 years. The appointment was okay. Minus having to drive for an hour for a 10-15 minute appointment. It's a pointless journey and it's usually school times. I feel a phone call would have been better for me when it's only to talk. I don't mind travelling when it's necessary.
I have been here 3 times now. The staff are polite and courteous. Appointments are on time. The hospital is clean and staff are lovely and friendly.
My wife is being seen. We had to wait for half an hour, it's no big deal, there are others waiting. I'm not complaining. The coffee was nice, it was nice to be able to sit and have a coffee whilst we waited to be seen. We haven't been here before. I am pretty satisfied with everything so far,
I have had my MRI and other scans here and the staff were very helpful.
The pharmacy is located conveniently on the ground floor and the staff are very helpful and kind.
Today I had an appointment with a consultant at pain management. They listened to my concerns and answered all of my questions.
I was treated here for Sciatica pain. The care and treatment which I received was second to none.
The consultant explained everything well when I had steroid injections in my knees.
I had my hip replaced and the care was second to none.
I am here for an assessment for knee replacement. This is my third appointment. The consultant explained everything very well and has referred me for a few more tests and scans.
I had hydrotherapy here. Staff are very helpful and provide excellent support.
I had my knee replaced over there. The care I received was second to none.
My husband had both of his knees replaced. He received treatment that was second to none.
My sister had her hip replacement surgery here. Thanks to them she can walk again and is back to normal life.
I went there for shockwave therapy for heel pain. Very pleased with the care received.
I regularly attend hydrotherapy which has helped me a lot. The staff are very good.
I was referred for hydrotherapy and it has helped me a lot and improved my condition.
I had my right knee replaced and I received very good care.
Both my knees were replaced here. Care and support was excellent.
My father received excellent hydrotherapy treatment. He is very pleased with the care.
I have had hip surgery at ROH. The care and treatment was amazing.
One of the best specialist hospitals where people from all over the country come by choice. Both of my knees were done here.
I had my knee replacement there. I received amazing care and treatment.
I had my hip surgery here. The care was excellent.
No problems there. I struggle to get through to them sometimes. Information is not coming through as quickly as I would want it to but the care is excellent.
Excellent, the physiotherapist is very good and knows her stuff. I did a self referral and it took around 9 months.
I have had an MRI here and and x-ray and the pain management has been good so far.
I attend for fibromyalgia pain relief. It's not too bad. I only had one appointment. They did offer a range of treatments and I read up on pros and cons.
My dad had his hip replacement here. The care and treatment was second to none.
The pharmacy is very good here. Sometimes you wait a little bit but they do an excellent job.
They treat me very good. I had my knee done and had no problems. Everyone was nice and kind to me. I would recommend it to anyone.
There needs to be more training for all departments and receptionists on different people and certain conditions like autism and how to deal with those people.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
I would like to assure you that we have ongoing training programmes running at different levels for all of our staff and that training on Learning Disabilities and Autism is part of that programme. We have recently added the Oliver McGowan Part 2 training to our schedule, we would also welcome input from our patients and carers as to anything that we can do better.
Please contact the PALS department on 0121 685 4218 or roh-tr.pals@nhs,net
Staff at imaging are very helpful and have taken great care of me during the scan.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and our Imaging Department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was referred to here from Manchester for specialist treatment for spinal surgery. The treatment I have received has been amazing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
The hospital is clean. Very friendly staff. Parking for patients is big and there are lots of volunteers to support you.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and our Volunteers.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had an appointment at the orthopaedic clinic. I am very pleased with the care provided.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had both knees replaced here. The care and treatment was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have received great treatment and care at radiology and pain clinic. Both were excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I am here for an assessment for ankle surgery. The surgeon was good and explained everything very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Very pleased with the care and treatment received after husband's hip replacement.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your husbands experience at the Royal Orthopaedic Hospital. We are pleased that he had a positive experience and will share your feedback with the Trust.
If hewould like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Physiotherapy has helped me. I come twice a month and the support provided is excellent. The staff are amazing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have hydrotherapy which is useful for me. It has helped recovery.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Excellent care and support provided at the pain clinic.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I give it 5 stars overall because it's much better than all the other hospitals I've been to. The hospital is clean and the staff are nice. There is also a good availability of parking.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience which included the car parking, we will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have had all my scans done here again. Staff are very helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and the imaging department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was transferred from Sheffield for advanced tumour surgery. I have had a pre op assessment. The surgeon was excellent and explained everything very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My husband had his knee replacement surgery here. The care, support and treatment provided was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
After surgery I was an inpatient for 2 weeks. The post op care was excellent. The ward was clean and food was very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Amazing staff at oncology. They provide great care. Communication is excellent with my GP and this department.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and the Oncology Department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Very well signposted, lots of volunteers to guide and support you around the hospital.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and our Volunteers.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I am attending the pain clinic on a regular basis. I have been provided with excellent care and treatment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
The staff at the oncology department are amazing. The consultant listens to my concerns and explains everything very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust including the Oncology department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
A very neat and clean hospital. The staff are very nice and helpful. Very happy with parking too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I regularly come for hydrotherapy. It's very good for my arthritis.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
The best thing about this hospital is communication. They send emails, letters and messages, you just can't miss an appointment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had a hip replacement here and today I am here for a follow up. Things have gone well. The consultant is very happy with my recovery so far.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
It's alright, you can see a doctor in a reasonable time. This appointment is for my knee.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Very straightforward. I was seen straight away for an x-ray and now I have to wait for the consultant.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I developed a blood clot in my lungs after knee surgery. I was quite unwell for 14 days but the hospital were very attentive.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My dad had his knee replacement here and the care was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I received excellent treatment for my hip related issues. I will give them 5 stars.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was referred there by my GP and was seen within a month at pain clinic. Excellent staff and a very clean hospital.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My dad had his knee replacement surgery over there and was very happy with the care and support provided.
I had my hip surgery over here. I was an inpatient for 2 weeks. The care and the treatment that I received was amazing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have had both my knees replaced here. Excellent care, treatment and support was provided during and after my treatment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was referred to the pain clinic by my GP. The support I have been given here has helped me a lot.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I regularly come here for special physiotherapy sessions. The staff are very professional and provide excellent advice.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my hip surgery here and I was an inpatient for 2 weeks. The ward nurses were helpful, the food was good and it was clean.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My mom had her knees replaced here. She is very happy with the care and treatment received.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My mom had her knee replacement surgery over there. She received excellent care and support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had my hand surgery done here 3 years ago. It was successful. the hospital isn't the best but the care was great and I was treated well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
A very good hospital with excellent staff. I have attended the shoulder clinic a number of times. The staff are very professional and informative.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was treated there for a dislocated joint after an accident. The treatment I received was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had hip replacement about 10 years ago and has been very good results and follow up.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Two years ago I had my hip revision surgery there. The surgeon was excellent and the treatment I received was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Staff at x-ray department are very polite and caring. They took great care of me whilst doing scans and explained everything very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust and the x-ray department.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My consultant is very helpful and listens to my concerns. The nurses are very kind and provided full support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My wife has been admitted to pre op assessment unit. She is having her knee replaced. The reception staff were very helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I was on ward 3 as an inpatient for 2 weeks after my surgery. The nursing staff were polite and helpful. The quality of the food serviced was not very good. The ward was clean and toilets in there were in a good state.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I have had 2 surgeries at the oncology unit. The surgeon is brilliant and support is second to none.
Very clean hospital with excellent signposting. Always volunteers there to help you at the main entrance. All the staff are very polite and helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust, facilities\' and the volunteers.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I find it good. The staff are very nice. Lovely hospital. I had to wait 45 minutes for my appointment.
I found something in my leg. I come to the hospital and found an appointment very easily.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I find the doctor very good. It is very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I find it good and the staff are very friendly. I find my appointments very easy.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Prompt attention and treatment done at same appointment as consultation. Really good care.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My dad had both his knees replaced here. He received excellent treatment care, and support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
The main park is parking. I'm disabled, I have a disabled badge. The disabled car parking area is always full so we try to park on the main road. The attendant said you can't park there. Now I am worried about my husband and if he's going to manage parking and walk up to the hospital. His appointment is at 11:30 now he is late. You could lose your appointment.
Thank you for taking the time to leave your feedback regarding your experience with the Royal Orthopaedic Hospital.
We appreciate that our parking can be challenging due to our limited space and are sorry that this made your visit such a stressful experience.
The parking is not controlled by ourselves it is an external company but if you have a Blue Badge you are able to park in any space and are not limited to the disabled parking.
Should yo ever be concerned that you are going to miss an appointment please contact the department and explain the issue or contact PALS on 0121 685 4128
We use the self services instead of receptionists. Its is easy to navigate. If there is a queue and lots of waiting I prefer to use the self check in. The car park is really hard find parking. The hospital facilities are nice, clean and welcoming. Good signage and easy to navigate around the hospital.
Thank You for taking the time to leave your review regarding your contact with the Royal Orthopaedic Hospital. We are sorry that our parking can be a challenge but due to the space on site we are limited as to what we can do, it is good to hear that the rest of your experiences have been positive.
If you would like to become involved in helping us to shape future care and experience, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be on 2nd September.
All feedback received for the Trust is monitored and reported on through our Governance processes.
This is an excellent hospital. Its is very organised and clean. It is exceptional compared to the QE. I have had a hip operation and a few more surgeries and they maintain the quality of care at an exceptional level. The only problem here is the car park. The hospital is exceptional I cannot say anymore than that.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had such a positive experience with the hospital and will share your feedback with the Trust.
We know that our carparking can be challenging and we extend our apologies. If there is a specific issue with the parking please raise it with APCOA www.apcoa.co.uk
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
I have been using this hospital for more than 10 years. I had hip surgery a long time ago and I wasn't happy as there was limb difference but all the other surgeries went well. Parking is a problem. I come by taxi one day from Sutton Coldfield and it cost me £50.00. The hospital facilities are good. I chose this hospital as Good Hope is nearer to me but I wanted this one. The staff are good and friendly.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
I have had two operations here. One in 2020.The care has been amazing. Everything was the same and nothing changed as the service was as good as as pre-pandemic levels. They follow up. The staff are very good and helpful. It is easy to navigate and find the places you need. The parking is quite hard to get a spot. I got lucky today. I got a disabled badge but it's still hard to find a space.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
My knee replacement surgery was done over here. The care and treatment I received was good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My dad had his hip replacement surgery here and was very happy and satisfied with the high level of service that was provided.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your fathers experience at the Royal Orthopaedic Hospital. We are pleased that he had a positive experience and will share your feedback with the Trust.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had an appointment at radiology for a scan. I was seen on time and staff were very friendly.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Radiology service.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
All feedback received for the Trust is monitored and reported on through our Governance processes.
I had a hip replacement surgery over here. I was an inpatient for a month and the care which I received on the ward was second to none. I am here for a follow up today.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in September.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My husband had his knee replacement surgery over there. The care and treatment he received was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
My father had his both knees replaced here. He received excellent care and support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the Trust.
If you would like to become involved in helping us to shape future care, we run a Patient Participation Group and would welcome your input please contact us at roh-tr.pals@nhs.net and title your email PPG
Our next meeting will be in November.
All feedback received for the Trust is monitored and reported on through our Governance processes.
Excellent hospital. The staff takes very good care of you and are very informative. Their communication skills are excellent.
Thank you for taking the time to leave your feedback regarding your experience at The Royal Orthopaedic Hospital, we are pleased that your experience has been so positive and we wish you well for the future.
I have just had my pre-op appointment for my knee replacement surgery. The surgeon explained the whole procedure very well.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital. We are glad that your appointment went well and hope that your treatment journey is successful.
They replaced my right knee last year and I am here for my left one. The care, support and help I have received has been excellent.
Thank you for taking the time to leave your feedback on your experiences with The Royal Orthopaedic Hospital.
We are glad your last surgery went well and wish you all the best with your left knee.
take care
I have a tumour in the back of my right leg. I was referred here for an MRI scan. The staff are amazing here.
Thank you for taking the time to leave feedback regarding the contact you have had with The Royal Orthopaedic. We are glad that you had a good experience with us and wish you well for your future treatment.
I had a good consultation with my doctor and now I am going for an MRI. Excellent communication received from the hospital about appointments all the time.
Thank you for taking the time to leave your feedback regarding your contact with The Royal Orthopaedic Hospital.
We are pleased that you have had a good experience so far and wish you well for your future treatment.
My wife has a tumour in her right leg. She is here today for an MRI. We had a great consultation meeting this morning. He explained the treatment process very well.
Thank you for taking the time to leave us feed back on your experience with The Royal Orthopaedic Hospital. We are pleased that your wife had a good consultation and wish you both well for the future.
I have received great treatment over here. I was referred from Northern Ireland for specialist treatment. I will give them 5 stars.
Thank You for taking the time to leave your feed back regarding your contact with The Royal Orthopaedic Hospital. We are pleased you have had such a positive experience - especially after travelling such a long way.
We wish you well for your future recovery.
Grand. It's well organised. A great place. It's strange that there's not many people wearing a mask.
Thank you for taking the time to leave a review regarding your contact with The Royal Orthopaedic Hospital.
We are pleased that you have had a positive experience with us.
We follow current NHS Guidance with regard to the wearing of facemasks for our clinical staff and encourage our patients and visitors to wear them if appropriate.
My appointment today went really well. I went to the main outpatients. All has been excellent. I can't fault any of the staff. All information on appointments are sent on time and I get reminders by text and letter. I can't fault any aspect of the service. It's all outstanding.
Thank you for taking the time to leave your feedback for The Royal Orthopaedic Hospital Birmingham.
We are pleased that you have had such a positive experience and would welcome you contacting us on
roh-tr.pals@nhs.net
to help enable us to make sure we continue to improve on what we do well and are looking for people to join our Patient Participation Group.
Brilliant. The clinic runs on time. I was referred on quickly. I am having a check up today after my operation which went smoothly. The staff are all great
Thank you for taking the time to leave your feedback regarding your care and treatment at The Royal Orthopaedic Hospital Birmingham.
We are pleased you had such a positive experience and wish you all the best for your future recovery.
if you would like to contact us directly on
roh-tr.pals@nhs.net
we will ensure your compliment is sent to the correct team.
Thank You
I have had contact with 3 consultants here. I am waiting for a hip replacement and knee operation. They are always accessible. I can call my consultant and they always respond. All is brilliant. I can't fault the service at all.
Thank you for taking the time to leave your feedback regarding your treatment at The Royal Orthopaedic Hospital. We are pleased that you have had such positive experiences with your Consultants.
If you would like to contact us on
roh-tr.pals@nhs.net
we will make sure your compliment reaches the right team.
If there is no porter then it would be nice to have an electric operated wheelchair because of the long corridor to x-ray. The hospital is good but my appointment was at 11:30am but they said I needed to have an x-ray which wasn't in my letter I received. I ended up waiting 30 minutes. There should be more free parking for disabled people if I have to bring myself.
Thank you for taking the time to leave your feedback regarding your contact with The Royal Orthopaedic Hospital Birmingham. We are sorry that you found parts of your experience challenging.
As we are an old and historic site we understand that this can sometimes present difficulties when moving around our hospital.
should you require assistance please make that known at the time of the appointment and we will do our best to assist.
if you would like to raise this in more depth please contact us on
roh-tr.pals@nhs.net
Brilliant. I can't fault them at all. They listen and let you ask questions and they answer them. The stay was good. Clean ward. Very attentive nurses. Everyone was brilliant. I give them 5 stars.
Thank you for taking the time to leave your feedback following your treatment and stay at the Royal Orthopaedic Hospital Birmingham. We are pleased you had such a positive experience and wish you all the best for your recovery.
If you would like to contact us on
roh-tr.pals@nhs.net
we can ensure that your compliment is passed on to the right team.
The hospital is alright but the wait is very long. I've been waiting so long my blood sugars have gone very low.
Thank you for taking the time to leave your feedback regarding the concerns you had around wait times.
Please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net so that we can address this concern individually.
Thank You
The parking is always difficult. I can't work the machine as it is not easy. The staff however are always excellent. I have never seen it so busy but the staff are wonderful. They are caring and they listen.
Thank you for taking time to leave your feedback regarding the service you have received from The Royal Orthopaedic Hospital.
We are aware that the parking facilities can be challenging and thank you for your patience with this. It is possible to pay for parking using a downloaded app if this would be easier for you?
We are pleased that you have found our staff to be caring and helpful and will share your feedback within the Trust.
Parking is ridiculous. The amount of time it's taken to be seen. I was referred in April from my GP and was only seen months after that. I had an MRI scan booked in and waited 6 more weeks after that for my appointment today. When you get to see them they are great. No information has been given to me about my condition to see if I am doing more damage. Nothing has been said. I had to wait 6 weeks to discuss the results. They could have phoned up and said what to do in the meantime to manage whatever condition I have.
Thank you for taking the time to leave a review regarding your contact with The Royal Orthopaedic Hospital.
we are aware that parking facilities can sometimes be challenging and thank you for your patience with this, our carparks are managed by an external company and we are unfortunately unable to expand any parking spaces.
If you have not been able to access the clinical information that you need please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net.
They were good but an emergency happened so I never got to have my operation. I was meant to have a pre-op in January but never had one. I called about the injections in my feet and they said I should of had the operation by now which was a few weeks ago. Fair play, they did get me in to be seen quickly and they have scheduled me in for an operation in December. They are very good once you're in. It is just that you can be forgotten about.
Thank you for taking the time to leave a review regarding your contact with The Royal Orthopaedic Hospital.
We are sorry that some of your experiences did not meet our expectations and hope that your issues have now been resolved.
If you wish to raise this with us directly please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net
Very long wait. Last time she was seen was January 2023. I had to send lots of emails to get the appointment. It was only triggered by my emails. I got a response for appointments in September for 2 days which got cancelled due to unforeseen circumstances. I emailed them back as it is the best way to get a response from them and it is a digital footprint to go back to. I told them it was unacceptable to be seen a year after initial appointment and then they magically sorted the appointment for today for a different time. The people that we have met have been lovely but at times it has been challenging. I am grateful for the care.
Thank you for taking the time to leave a review regarding your contact with The Royal Orthopaedic Hospital.
We are sorry that you have found accessing our service challenging and apologise for any distress this has caused.
If you wish to raise this with us directly please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net
We wish you well for your future treatment.
I've been waiting for an appointment since January. I was sent an appointment for last week but it was too late in the evening. I told them to rearrange and they put me back on a waiting list and sent me an appointment for today. I had a letter in March to say that if I was still waiting then to contact them. Communication is marvellous. It is as good as it can be. They were brilliant at my previous operation on my hand.
Thank you for taking the time to leave a review regarding the contact you have had with The Royal Orthopaedic Hospital.
We are pleased that you have had such positive experiences and wish you you all the best for the future.
I had an operation there and was told I would need a follow up x-ray 6 weeks after the operation. I have never been seen and it's been 12 weeks. I've called them and they have said that I am on a list.
Thank you for taking the time to leave a review regarding your contact with The Royal Orthopaedic Hospital. We are sorry that you have not received your follow up appointment in the timescale that was expected and apologise for any distress this has caused.
If you wish to raise this with us please contact the PALS team on 0121 685 4128 or by email at roh-tr.pals@nhs.net
Very good hospital and helpful staff. Clinics run on time. Lots of information and support available all of the time.
Thank You for taking the time to leave feedback regarding your experience with The Royal Orthopaedic Hospital.
We are pleased that your contact has been so positive and wish you well for the future.
I went there for my hip replacement and I can say with full confidence that this hospital is the best hospital in Birmingham.
Thank you for taking the time to leave feedback regarding your contact with The Royal Orthopaedic Hospital.
We are pleased that you had such a positive experience with us and wish you all the very best for your future recovery.
Thank You
I have been under the spinal team, worst hospital ever
Leave you for close on a year after tests, then when you finally get an appointment the tests are out of date and you start the whole process again.
My consultant tells me how he is so 'caring' and 'compassionate' for his patients, sadly with the care (or lack off) I have received I have never seen this, he doesn't treat you, says if you said 60/40 the other way round i would have done this????? Really. Another hospital challenged him as they don't agree with what the ROH have done, he then discharged me from his care when raised a concern over this, and said it was an 'error'??? Really
The trust values mean nothing, this hospital really has gone to pot, and don't even bother with the PALS team, complete waste of time.
Thank You for taking the time to leave your feedback on the contact you have had with The Royal Orthopaedic Hospital.
We are sorry that you do not feel that your expectations have been met and want to reassure you that all concerns and complaints are investigated thoroughly and in conjunction with our partner agencies.
I was referred to the orthopaedic as I was having issues with my feet. They were fast and are a good hospital. Great service . Easy to get around. Overall they are excellent. I would recommend them.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
We are pleased that you have had a positive experience with us and wish you well for your recovery.
I have been under The Royal orthopaedic hospital, for many years with back problems, but sadly back in 2020 these changed, and sadly that is when my care within the hospital changed too.
My consultant sent me for an MRI scan, over 10 months later of my and my GP chasing the results, I was informed I had an impinged nerve in my spine and needed to see a spinal surgeon, I was referred to 1 and he informed me that the MRI was out of date so I needed a new 1, I had this done and went back to him,he then said no surgery even though the nerve is trapped, my symptoms got worse and he sent me for another MRI and some NCS testing. Again my results sat for close on 7 months with me and my GP chasing, they informed me they never had the results (it later came to light from a SARS request they did) and because this happened again, and waiting so long and my health was getting worse, I decided to make a formal complaint.
Sadly it was the worse thing I ever did, my consultant sent me a letter documenting my complaint (which is strictly not allowed) and really personal attack in the letter and then discharged me from his care, I went to the Ombudsman and they informed he couldn't do this so too log a new complaint, I did a meeting over the phone took place and he claimed he never knew they had the results and he would see me, this then took another 3 months to book in. He then requested a new MRI scan again and informed he would see me when back. However from this happening my symptoms got worse, I went to A&E and they referred me to the ROH as an urgent, as lost a lot of the use in my legs and bladder, however the ROH never called me and left me for 6 days like this, and have now been informed I have been discharged again.
I contacted the complaint team, but they just simply don't care and not bothered, but talk about the outstanding patient care they provide, sadly I haven't had this. I then got a call from the CSL, he said he had taken the time to call me now, but he didn't have too so I should be grateful, it was awful, he confirmed my MRI will come to me, my own spinal surgeon has meant to have been calling me since the 10th Oct and nothing, no call nothing, I've chased his secretary again nothing (this isn't unusual you have to do all the chasing at the ROH, they NEVER contact you).
So been left, and informed based on what's happened with A&E and how left my the Ombudsman to make a further complaint which I have done, and they are questioning why I am complaining and at present not acknowledge it.
Basically since I made a Complaint my care has been hugely compromised, they fail to engage, my consultant is clearly unhappy I raised a concern, even though I am within my rights to do so, and now I am seriously paying the price for it, waiting times elsewhere over a year, and my health is getting worse by the week, and no one cares, I just can't believe it.
Thank you for taking the time to leave your feedback on your experience with the Royal Orthopaedic Hospital, we are sorry that you do not feel that the experiences you have had are what they should have been.
Once ongoing complaints are concluded please contact the PHSO at that point if you are unhappy with the outcome.
Thank You
Wonderful. The medical staff provide brilliant care. I had a niggle with reception staff today. They didn't greet me and they weren't busy. The porter apologised for them. They sent me to another floor when they should have checked me in downstairs. Overall it's a good hospital. I've been coming here for 40 years.
Thank you for taking the time to leave your feedback about your experience with the Royal Orthopaedic Hospital, we are pleased that you have had a positive experience with our clinical staff and apologise that you did not find our reception staff to be what you had hoped.
If you would like to raise this directly with us please contact PALS on 0121 685 4128 or by email on roh-tr.pals@nhs.net
thank you
Reliable and professional.
Thank you for taking the time to leave your feedback regarding your contact with the Royal Orthopaedic Hospital.
We are pleased that you had a positive experience and wish you all the best for the future.
I have stayed here as an inpatient for 3 weeks after surgery. the care, support and food was excellent. The only challenge has been to get a follow up appointment which is a year late.
Thank you for taking the time to leave your feedback for The Royal Orthopaedic Hospital Birmingham we are glad that you had a positive experience following your surgery.
If you would like to raise your concerns regarding a follow up appointment please contact either Appointments on 0121 752 1673 or your consultants medical secretary. if you are not successful with that you can raise a concern with PALS on 0121 685 4128 or by email on roh-tr.pals@nhs.net.
I have used the back pain service and my experience was good. The staff are friendly, prompt and efficient. My appointment was on time.
Thank you for taking the time to leave your feedback for us. We are pleased that you had a positive experience with us and wish you well in your recovery.
After coming here with my daughter who has had both hip replacements here. I have asked my GP to refer me here now I need help.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that your daughter had such a positive experience and that you have asked to be referred here yourself.
They have sorted both of my knees. The surgeon is amazing. During the pre-op meeting he explained what he would be doing and how long it would take to recover.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you all the best for your ongoing recovery.
I have been treated here for arthritis for the last 10 years. The staff are very kind and helpful. Communication with me and my GP is excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
Staff are kind and friendly. The general facilities are excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and were able to access your treatment quickly.
Much quicker hospital than others
I came here for a number of tests and scans. I am very impressed by the high standard of service provision. The staff and the facilities are excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
My x-rays and MRI's have all been good. The appointments have all come through email. The staff have been good. I'm just waiting for the knee clinic to discuss my results.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and are pleased that you had a positive experience with us.
The best orthopaedic hospital in the Midlands. Consultants, registrars, sisters, nurses and porters work very well as a treatment centre. You should ask what the negatives are and there are none. Then the smell, there is no smell here. I have seen the hand surgeon and now waiting for the knee surgeon. I've never had a different meal here, the food is good.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Wishing you well for your future recovery.
I had my knee and hip done. They track you. I had a call to come in for bloods to make sure there is no leakage from cobalt. The staff and everyone are just amazing. I've not a bad word to say.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences and wish you well for your future recovery.
It's been good. Once an appointment ran over an hour and a half late. I had to go home and cancel it but they sent another appointment afterwards. I've been an inpatient here as well and all was great. They give you a choice of how you want to be contacted. I chose phone and that works well for me. I chose text and email. I guess it's better for them
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
It's good. Everything from staff to communication is good. I can't fault them. The after care in the department for my hands and elbow has been good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences and wish you well with your ongoing recovery.
I come here every 2 years. Pretty good communication. They send letters and they keep to appointments. The oncology department is really good. They explain things well and you can ask questions. The staff are great.
Excellent. I can't fault them. Started using them in March 2020. I have had excellent care. It was really quiet. All appointments went ahead as planned. I had operations and biopsies. All of the care went to plan and was executed well. I received a really quick referral and did everything within 3 weeks.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
A great hospital. They helped me with my back and rheumatoid arthritis.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have benefited from the care you have received and wish you well for the future.
My appointment for an MRI was cancelled twice without communicating it to me and on both occasions I came to know about the cancellation was when I had reached the hospital for the appointment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are sorry that you have not had the positive experience we would like.
If you wish to raise this with us please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net
I had a couple of operations here and regularly come for physiotherapy. The staff are all excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
I am here for an MRI and the staff are amazing and very helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
I am here for an MRI scan. The staff have provided excellent support.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
It is a good hospital and quick. The staff are very helpful and the waiting times for patients are good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
The service is okay and has been good so far.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
The service is very good, the commute was fairly good to get here. The waiting time is fair and the facilities are good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
Excellent and fast treatment.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for the future.
The service is good. The directions are easy but a bit of confusion with parking. Utilities are fine. Overall the service is fine, the staff are lovely and polite.
I have been using the facility for 25 years and haven't had any issues with them. The hospital car park could be improved to open up more parking spaces for cars.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences during the years that you have used our services.
The carparking is owned by an external company and we have no control over it however, we will share your feedback with them.
I have been using the facility for about six years and I haven't encountered any challenges at all.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences during your treatments.
I had operation on my right arm on Friday 27th October. From out patients, to pre op, surgical team and everyone who looked after me. Brilliant care and was kept well informed at all times. Fantastic hospital. A very big thanks to everyone .
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and wish you well for your future recovery.
Very good. They always seem quiet. I have steroid injections and nerve blocking injections. I have COPD so I cant have anaesthetic so I have the injections but all is done very well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you have had positive experiences and will share your feedback with the team.
I had my knee replacement surgery here and it is a wonderful hospital with amazing staff.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Good luck with your ongoing recovery.
My dad had his hip replacement done over here and the support and aftercare was excellent.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that your Dad had a positive experience and will share your feedback with the team.
Very good. I was referred onto them quickly. They saw me quickly and did x-rays and I am waiting for a follow up and hopefully some physiotherapy.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
We wish you well for your future recovery.
From the time you walk in the staff are friendly and polite. You can ask questions anytime. The surgeon and consultant are always polite and ask questions. You cannot fault them. The staff and service is very good including the x-ray department.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are pleased that you had a positive experience. Wishing you well for your future recovery.
Parking is horrendous and the directions to a parking space wasn't obvious. Previously everything was well explained and clear what was happening. There was a delayed appointment and been waiting since April. When they did see me it was good. I thank the national health service for all they do.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that overall you had a positive experience regarding your treatment.
We are sorry that you had issues around carparking, the car park belongs to an external company and we will share your feedback with them.
The hospital has been fantastic over the last two years. The oncology and professor has been brilliant. Keep up the fantastic work and thank you for everything you have done for me and my family.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Wishing you and your family all the best for the future.
The MRI reception are very helpful. The staff doing the scan are very friendly and they explained and made me feel comfortable and supported me to get there if needed. The staff were helpful and directions and signposting is good.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Everyone was so helpful. I couldn't have asked for anything more.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Always really good. Parking is sometimes difficult. I got some cancellations but they informed me earlier. The staff are helpful.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We appreciate that our parking can be limited at busy times and apologise for any inconvenience this may cause.
We are pleased that overall you had a positive experience and will share your feedback with the team.
I've been here many times and I have always been happy with the service I have received from here. All of the staff are very friendly here. Very efficient. If I have to wait a few more minutes I don't mind. It is a well run hospital.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Thank you
I got reminders and tests. I prefer letters because its hard to access online. I have to waited around 4 months for this appointment.
Thank you for taking the time to leave your feedback.
Please contact us if you would like to change your appointment preferences and receive letters instead of online or text communication and this can be changed.
Excellent doctors and first class treatment. I have had both my knees replaced here.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are pleased that you had a positive experience.
We will share your feedback with the team.
They have been quite good. I give them 4 stars.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Both of my knees were replaced here. My experience as an inpatient is not very good. The night staff are very rude and unhelpful.
Thank you for taking the time to review your experience at the Royal Orthopaedic Hospital. We are sorry that your experience did not meet our usual standards.
Please contact our PALS department on 0121 685 4128 or by email on roh-tr.pals@nhs.net to raise this with us further
They are great. I can't praise them enough. I give them 5 stars.
Thank You for taking the time to leave us a review and I\'m pleased you had a positive experience.
Poor instructions about how to use the parking ticket machine. I wanted to pay by card and got stuck because the card reader wasn't working.
We are sorry you had a poor experience with regards to parking on our site. Parking is managed by an external company, however we will raise this issue with the company responsible.
Overall my experience is positive. I am with a specialist oncology team and they are great.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are pleased that you had a positive experience. We will share your feedback with the team.
My mom is having her hip replacement operation today. We had a good meeting with her consultant and he explained all the issues with us in detail. We were provided with a drink and a comfortable place to sit while we waited for the consultant.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Thank you.
Everybody looks after you. The staff greet you very well and are helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Limited provision for taxi's. I used the hospital phone to book a taxi but I was waiting for 1 hour for them to come. They should use better taxi providers.
Thank you for taking the time to leave this review on Healthwatch. Unfortunately Taxi response times are out of our control. We are sorry if this had a negative impact on your experience with us.
I was referred by my GP because they wanted to know that I am fit enough for the hip operation. The assessment was carried out by an excellent doctor. He explained everything and engaged very well with us.
Thank you for taking the time to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
It's very good. Everybody who has dealt with me has been very kind and helpful.
Reply from Royal Orthopaedic Hospital
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
The hospital does not want to operate on older people. I have red patches on my leg, but they didn't take it seriously. They won't do an operation on my hips, as they think on might die on the bed. They said I might get an infection, that is why they wont accept older people.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital and we are sorry that you have not had the positive experience we would like.
If you wish to raise this with us please contact the PALS team on 0121 685 4128 or by email on roh-tr.pals@nhs.net
It is hard to get a parking space at this hospital.
I was referred here for my arthritis treatment. I was provided the latest therapy and medication which improved my condition a lot.
I went here for hip surgery and the staff are amazing. It's a very good hospital.
I go for injections on my knees. They are really good. It's helped but now I feel like it's worn off and the doctors used to send me there again. I did go a couple of weeks ago so I will wait.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
My mom had a knee operation. The op was fine, she had a bit of delirium. The leg didn't go as straight as it should have but operation went okay. It's didn't go too bad.
There is no colour in the hospital. I like colours. There is no interaction with a person. No water machines. The treatment here was good. It was fabulous. The consultant was brilliant and he should be commended for his work.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience in regard to your treatment and consultant.
QE referred me onto the Royal Orthopaedic. They sent letters to my old address and ended up missing my appointment. I looked at the app and saw that I had one today. I called up and asked for a letter to be sent out but they said it wouldn't come in time. They just said to come up and I will be seen. It all seems alright.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience with regards to accessing your appointment in the end.
Please check when you attend that the system has updated your address.
They send you communication asking if you want to go paperless. So they send you a hyperlink to view the appointment details. You put in your details and then it doesn't work so it's all pointless really.
Parking is a nightmare when I was on crutches. It makes it really difficult. I know there's not much they can do about it. The care has been good. I have to be monitored every 6 months. I chase them as I need a couple of months notice to arrange an appointment. I was straight in to have an MRI this morning. the physio was excellent it was a whole week. The only thing they didn't do was sort the O.T as they didn't offer that at the time but I think they thought I had already sorted that as I turned up in a wheelchair. What is really good is they do the MRI and you then see a consultant on the same day which is really good.
It's been fine. Been here a few times. I had key hole surgery on my hip and all was arranged quite quickly. It's been 6 months since the surgery. All communication about appointments is fine. Everything was fine with my stay after the surgery too.
I've been here 3 times. It's a really nice hospital. Cleanliness, good staff and professionally good. The appointments are a bit last minute. When I visit I have to ensure I have someone to drive me. It's all a bit drop everything and come. Apart from that it's a fantastic hospital. Best hospital for the treatment I needed. Originally they sent me to one in Cambridge but they said it was too difficult and Royal Orthopaedic would be the best one.
First class, excellent. Couldn't praise them enough. From the first time I was referred, the speed of diagnosis, surgery was all good. When I was admitted the ward was closed due to covid. I had a private room even though I was an NHS patient which is great. I found it brilliant. Instead of waiting for letters they phoned means told me to come in the next day. They gave me an option of 3 hospitals as the surgery wasn't available in Wales they have always phoned me direct throughout the whole process.
I've been here a few times. The waiting times are great, they're usually on time or just after. I arrived early for an x-ray and was seen early.
Follow up appointment today. But my initial appointment was quite quick. Referred on from my GP. The staff have been okay. I've been waiting a couple months for physiotherapy. The initial physio was great but I've been waiting for follow up treatment. The operation and everything else was fine.
They saw my friend quite quickly. It didn't take long to wait but it took time when he was in there as they had to change the dressings.
I had to wait along time to be referred here. I am not sure how long the referral took. Receptionists helped us check in. It's all been good so far.
They're okay. I went in with a back problem to my GP over a week ago and the GP contacted me yesterday asking if I had heard from the hospital. The symptoms I had meant they had red flagged it. Hospital was amazing previously. Been happy with how quickly I was seen. Last time I had surgery and from seeing my surgeon the operation was just over a week. I have to be glad we have a service like this. Really good experience. The surgeon remembered my name. It was nice.
They've been great. Been coming here for years and they are brilliant. They see me quickly, communicate well. All is very good.
I got my needs replaced and they were great in all aspects.
My experience was excellent. I will give them 11 out of 5 stars. All of the staff were supportive, informative and helpful.
The surgeon did an excellent job and in a timely manner when I went for hip and knee replacement surgery.
I saw one of the doctors. I was referred on quite quickly and had injections in my knee, only once, for aspirated fluid then I had problems with my knee. They're wanting to give me other options as to what to do about my knee going forward. But they've been brilliant.
Surgeon arranged for steroid injections in my feet. I have to go through the GP to arrange injections. Staff are pleasant and helpful.
Ultrasound deliver injections which management have said it's the diagnostic clinic, which means they can't continue with people like me who have been coming for years. Have not discussed it so don't know. They said they'll let me know where I have to go in the future.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Good luck with your future treatment.
Transport team came and collected me 3 hours early and I now have to wait to be collected. They are good but just takes too long.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Unfortunately as we don\'t manage the Hospital Transport we are unable to control the wait times.
Really good hospital. Staff are friendly and they inform me of all the developments in my condition. Had two operations on both hips. Stayed as an inpatient and hospital is clean and great food. Nothing is too much trouble.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Thank you
November last year referred from GP in Solihull and I think that was GP not the hospital. First appointment today. Computer check in screens are slightly delayed. Fiddly when touching the buttons and easy to get around the hospital. Signage for car park could do with being 100 yards before the entrance.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital.
We are currently looking at improving our signage and will share your feedback with the team regarding computer check in.
I have been a patient here for 2 years and communication is very good. They send emails and letters. Have scans and results the same day. I'm pleased with that, so saves us having to make another journey. Staff are all very nice. Appointments are okay. It's a wait in between appointments but I am fine with it. It sorts itself out.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Referred on from Russell's hall to Royal Orthopaedic and waited 9 months for the appointment today. They sent an email for the appointment last week. No communication in that time about appointment. The hospital has been alright so far.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital.
We are sorry that you did not feel the communication was acceptable and will share your feedback with the team.
You are very welcome to contact the PALS team on roh-tr.PALS@nhs.net to express those concerns.
Parking is really inconvenient. People struggle with parking arrangements. Not useful having to wait 1 hour 1/4 beyond first appointment which has made me late for second appointment. Receptionists have insured me that I will still be seen. Very good communication about appointments. Would prefer paper copies and good at reminding me of upcoming appointments.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital.
We are very limited on parking spaces and understand this can be stressful at times.
You can opt to have paper letters rather than email or text - please speak to the receptionist on your next visit to us.
Brilliant. Appointment ran on-time. I was seen quickly. Seen in a short period of time. I then had the operation arranged in a small amount of time. 2 year wait from previous hospital but operation was arranged here within 2/3 months of being referred to the service. Wards are clean and brilliant food. Everything was really good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
thank you
They were really good today. I had to cancel my appointment previously but they were good at getting another one booked in for me. Hospital is brilliant. We've been best pleased.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital.
We are pleased that you had a positive experience and will share your feedback with the team.
1 year for an appointment after my MRI at Sandwell and I was sent an appointment through text and email. Parking isn't great but fine to get around. Hospital staff are wonderful too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital.
We know that We are pleased that overall you had a positive experience and will share your feedback with the team.
Rang hospital transport. No trouble and they were very accommodating. Only thing wrong is there is they have a 3 hour window for hospital transport, so could be half an hour, could be 3 hours. You just have to wait.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience with the hospital.
The hospital transport is not run by ourselves so unfortunately we are unable to control the wait times for that.
I've been an outpatient for over 2 years. Good in comparison to local hospital (Burton). The Royal Orthopaedic are amazing. Burton failed to diagnose husband's cancer. He had a fall at home and called an ambulance who didn't take condition seriously. Said they wouldn't arrange an x-ray as it was during COVID. Ended up going to see a physio 3 weeks after the fall and they referred him straight to Royal Orthopaedic hospital and they diagnosed and treated him immediately. They have been so good and thorough. They're on top of things and husband's care and they are contactable whenever I need them.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Thank you.
I can't fault it. It's brilliant. All services are arranged for the same day. I had an MRI scan, biopsies and x-rays all done on the same day which is great. Most appointments run on time. They give you time within the appointment so I feel like I can ask any questions and feel listened to. They also said that in-between appointments if I feel I need to contact them I can. They have been helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
My hip replacement was done over there and the support which I receive was amazing.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Had to wait roughly a month for the referral from the GP. The communication has been good, they contacted us first then sent a letter in the post and an electronic version of the letter. I came early for my appointment and I've not been waiting too long.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Received a phone call to say they had space for an appointment then they sent me a letter. It's taken a while to get here but it's been easy to get around the hospital.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Mother-in-law is having an operation. We think the service has been well organised, it's been easy to get here and the staff have communicated with us really well.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
I'm under a consultant for my knee. They done an ECG before I got to the surgery door and then said they couldn't do it because of my heart condition. They've since referred me onto other hospitals, I'm just waiting for the all clear from them so I can have my knee done.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We hope to see you soon for your surgery.
Sent a letter 3 weeks back and had a telephone conversation yesterday to say that I had an appointment for today. So far, so good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
We was referred onto the hospital from the GP. They did an x-ray's and an appointment with the consultant for today, it was a really fast referral. They've been generally good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
It's alright, car parking is not great. They have electric spaces but they could be better utilised. The services like the canteen etc are good. The communication with the Physiotherapy department about appointments is good too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience but acknowledge your comments about parking.
First time and so far, it's been fine. I was referred on from my GP on Friday and was given an appointment the following Thursday, so very quick. They let me know about the appointment over the phone but I don't think there would have been time to send a letter.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Brilliant, toilets on ward weren't very nice but apart from that everything was fine. Staff were fine, helpful and communication with them was good too.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience, but will address the comments that you have made regarding the toilets.
I was referred onto the Royal Orthopaedic Hospital where I thought I'd have to wait 6 months for an appointment but one came through in 6 weeks. They saw me on time, they were so efficient. They sent me for an x-ray the same day, they were really good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Son's currently in the hospital having an operation. The referral was really quick. The hospital is really good and they've been brilliant.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Brilliant hospital, I have been coming here since last 10 years and can’t fault them at all.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
My appointment was at 11:45 and I was seen straight away. Good communication all the time about the appointments. Treatment information is also very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Getting a parking is a big challenge, otherwise all is great. Clean hospital and helpful staff.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience but have noted your comment on parking. I will share your feedback with the team.
The consultant I met with was very good and helpful.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
They have done the job but staff were formal and cold, Didn’t talk or try to communicate.
Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations with regards to our staff. Please do contact us at roh-tr.pals@nhs.net or 0121 685 4128 and we can assist you further.
I have come all the way from South Wales for the treatment. ROH is a great hospital with kind hearted staff and good facilities.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Parking is bit difficult but rest of it is spot on. My wife has received excellent care.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience but have noted your comment on parking.
Convenient parking, Nice waiting areas and they see you very quickly.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
They are marvellous, They have helped me so much.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
There communication is excellent. They provide full information about the problem I have and what they are planning to do.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Quick and easy all the time. Lots of support around all the time.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Got my hip replaced. Very efficient and supportive clinical team.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Very quick and efficient, Good advice given.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Very quick all the time and consultant is super good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Went there for problems with her back bone. They have been very good to her. Every 6 months she goes in and they see her. They are very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Went for Mom's knee replacement 3 months ago and they were brilliant. Amazing communication, pre-op, and after care. Can’t fault any of it.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
They referred us onto QE. Absolutely brilliant, parking great, seen straight away. Within a week got appointment for ROH and they gave me appointment for QE within 3 weeks really good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Sent for an Xray and they sent me for an MRI, but took months for the injection they didn’t tell me to stop blood thinners.
Thank you for taking the time to share your feedback about the experiences you had at the Royal Orthopaedic Hospital. We are sorry that you were not given the appropriate information. This will be highlighted to the relevant department.
Best Wishes, The Patient Experience Team
Don’t come very often. Come for steroid injection and they’re very good.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share with the team.
Best Wishes, the Patient Experience Team
Nice hospital after first visit, however they failed to do a scan.
Thank you for taking the time to share your feedback to Healthwatch in relation to your experience at the Royal Orthopaedic Hospital. Please do contact us if you are having problems arranging a scan at roh-tr.pals@nhs.net or 0121 685 4128 and we can assist you further.
Best Wishes, the Patient Experience Team.
Letters were sent for appointment confirmation. First appointment easy to get. Easy to get around. Long weight for appointment for thigh problem. Still awaiting scan results from GP. Medicine not working, too strong and make me sleepy. I also have mental health problems and back problems.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We would recommend that you contact your GP about the issues that you have raised.
Best Wishes, the Patient Experience Team
Brilliant, been quite good. Sometimes can be quick sometimes delays but well communicated to. Really good stay as an inpatient, Place was clean and food was good. Much better than City hospital.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share with the team.
Best Wishes, the Patient Experience Team
Looked after me, no complaints about the hospital. Good communication about appointments through text, email and letters. Waiting time has been spot on, really good. Came for spinal blocks and referred for knee.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share with the team.
Best Wishes, the Patient Experience Team
Sounds alright, letter sent through for x-rays and then I was told I had an appointment after. So they gave me a letter and I have an appointment lined up today.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share with the team.
Best Wishes, the Patient Experience Team
Told nil by mouth and to arrive by 7.15 am. Told that I would be sitting in the reception waiting room until 4pm at the earliest before being admitted and prepped for surgery. 9 hrs wait in a reception waiting room for an operation to remove a tumour. I left in pain and disgusted. How can they think that this is acceptable, especially in this weather. I have arthritis, fibromyalgea and other disabilities as well as a tumour in my knee, how was I supposed to sit in a normal chair for 9 hrs with hardly any sleep, no food or drink for almost 24 hrs. Its inhumane. So far its cost me a good £250 in travel too as I was told this was the only place that can deal with my tumour in the country. I just don't have that kind of money to throw away. Deeply disappointed, still in horrific pain, upset and very angry.
Thank you for taking the time to share your feedback to Healthwatch in relation to your experience at the Royal Orthopaedic Hospital. We are sorry to see we have not met your expectations. Please do contact us at
roh-tr.pals@nhs.net or 0121 685 4128 and we can assist you further.
Best Wishes, the Patient Experience Team.
Hand clinic running late. Every time I come it’s running 30/40 minutes late. Doctors are doctors they think they are next to God.
Thank you for taking the time to share your feedback to Healthwatch in relation to your experience at the Royal Orthopaedic Hospital. We are sorry to see we have not met your expectations. Please do contact us at roh-tr.pals@nhs.net or 0121 685 4128 and we can assist you further.
Best Wishes, the Patient Experience Team.
Staff and signposting is good. last time waiting was long this time it was very easy.
We appreciate the time you have taken to share your feedback with Healthwatch regarding your experience at the Royal Orthopaedic Hospital. We are pleased that you had a positive experience and will share your feedback with the team.
Best Wishes, the Patient Experience Team
Seems quite well organized and everyone is very helpful (especially the screens). Parking and access is a bit of nightmare, had to wait for 10 mins for a space.
It’s been alright, reception staff helpful. Signage to get around could be better. Had an MRI they muddled it up. Came last week as they gave me 2 appointments and there was no record of it and I need to be referred again from GP.
Parking instructions terrible, management got no idea. Should give you instructions prior to the appointment can’t turn my foot in.
Post op all went fine, was a day case. This is one of the nicest hospital I’ve been to. Appointments seems to be on time and all seems pretty efficient. Had operation cancelled few times due to COVID. But finally had it done this month. Operation was meant to be done 3 months after 1st face to face and ended up being a year after.
Car parking was a nightmare had to park up the road, always bit of a pain. Found it alright. Good with knowing about mom’s care.
Second visit very good, had MRI scan. Service and staff are great. Just car parking is an issue, had to park miles away.
Nice space with perfect seating. Booking system is well organized. Canteen bit far. More diversity on TV/Programs needed.
Excellent service, I don’t have any problem. Everything is good for me.
Been here few times. Alright staff. Communication about getting around is very good.
ROH - 2nd visit – perfect had no issues, quick referral.
Nice hospital. First time I went there they didn’t do a scan just spoke to me. The second time he did a scan / MRI. Said they would send results to GP. That was May and I am still waiting.
Due to inhouse booking system revived or changed, ended up waiting for 18 months for injections in my foot for arthritis. Change of consultant it was disgusting not enough communication.
Been many times, generally really good clinics. Couple of times have waited for 1 to 2 hours for appointment but If you come early they see you early as well.
First visit so far, smoother check in. Receptionist were informative. Good communication in the run up before this appointment. Sent a letter and then a text message reminder.
Good hospital and doctors, I am happy. Tell my father about appointments.
Great hospital and staff. Seemed busy today but haven’t waiting too long. Had a scan, all pretty straight forward. GP referred me and haven’t taken too long, very good hospital.
Good, went in before time. Appointment changed 3 times. Got a letter Friday and booked transport. Wasn’t told why they have changed appointment, just send a letter. Booked patient transport last minute but were good, very easy process. Nice hospital with alright staff.
Accessibility is fine, very effective ad timely. Normally get text and emails about appointments. They have been exceptionally quick with good staff.
Online letter initially. I called and rescheduled for today. Good communication, letter received through the post for appointment today. Been waiting for appointment roughly for 6 months. Everything takes long, could be worse all things considered.
Check in quite easy, a lot of questions. Check in machine quite low for someone of my height. Referral from GP taken 15 weeks for appointment today. Was told initially it would be 10 weeks. Unless I call them there is no communication. After 5 week first bit of communication was a text message with a link to a letter to say I’d been referred.
Referred by GP on priority basis and had my first appointment. Communication is OK. Keep ringing consultant secretary to see / feedback on knee and still haven’t heard anything.
Laser surgery on the old neck, touch wood it all works well. Had a good experience so far. Good staff and communication.
Had a fall and broke my hip at the time of covid they wouldn't take me at the hospital and transferred me to Royal Orthopaedic Hospital. Ended up staying there. Lovely hospital but not nice when you can't see family. Hospital was very clean. Aftercare was not very good. If it was up to them, there was no follow up with check ups on the hip. No follows up no checks at home. Could do with checks on my hip for my own piece of mind.
Daughter's come in for physiotherapy today. Came here to the hospital and the receptionist said it's at the College green surgery. We went there which wasn't too far, for them to say it was actually at the Royal Orthopaedic Hospital. Appointment was at 11am and got back here at 11:15am and was seen.
Came in for an appointment in outpatients, everything was fine. Staff were all great, I was seen on time, not much more to say really.
It took 8 days for a referral for an appointment to here. There's been good communication. They rang me at 8am this morning as ultrasound this morning then would have to come back for an appointment at 2:30pm that same afternoon and told me to go see the consultant/doctor/specialist straight after. They could do with water machines at the hospital. The hospital is clearly signposted to.
Hospital is great, staff are friendly and helpful. Very clean and don’t have to wait too long. Good communication about appointments – both letters and text reminders. Good communication about medical issues.
Check in machines are not easy to use nor is reception signposted well. Bit hard for people to use them who are not techy.
Been good so far, referred quickly. Great staff, very informative. Happy with the service so far.
Came early for an appointment, had operation on my wrist. Alright hospital, good staff.
Fine absolutely fine. Usually lucky but have been waiting over an hour for consultant / clinic, but they have come out and explained to us.
In today – It was very good. Smashing, best thing I’ve had.
Took a long time to be referred, had a operation back in 2019. Went for an appointment before operation and they explained the whole procedure.
Been here a few times, It’s brilliant. Staff are good and service is quick. Lovely stay as an inpatient. Food was fine. Overall quite happy.
Had both knees done here since 2010. Came for hip replacement. Referred from GP because I had a problem. Good communication usually seen on time.
It took 20 months to find out what was wrong with me. I have two tears and a cyst on the back of my knee. They said I need surgery and I have been referred to the knee specialist which I was told is a 20 week wait. the receptionist said to keep ringing for cancellations.
Physio and x-rays it’s OK there are not bad. Spoke to specialist nurse and they referred him onto hydrotherapy treatment. Referral waiting time for this has been really quick.
They're good at the orthopaedics, I've not had to wait a long time. I had to reschedule my appointment which took 3 weeks. Good service though.
I thought it was very professional. I've been for my pre-op and everything was fine. They made me feel at ease and they were very helpful. They've taken my blood today and even helped me put on my shoes. I was also guven a pack to prepare for my surgery. What impressed me was they were friendly and polite and made it clear what I was signing. I've seen 3 doctors and I'm due for surgery. They're also hot on safeguarding and always giving information.
The hospital is fantastic, it's amazing. The surgeons, cleaners, receptionists, nurses, physios and porters - they are all amazing including the volunteers. Had a knee replacement done by the Doctor and I have been very happy with the service.
I've had several visits to this hospital. I understand my treatment plan the Doctor has put in place. They're nice people. The operations have been cancelled sometimes by the secretary but she was very helpful at getting new dates.
Very good hospital. I had a knee replacement 15 years ago, now my other knee is hurting, but they've decided on injections instead of an operation this time. Dr is good, I have no complaints.
I had disc/spinal surgery twice as well as a knee replacement. Both spinal and Orthopaedic departments are very good. I always get appointments when they're due. Doctors are always good and the after care is very good.
Its's been good. I had a hand operation and attended the hand clinic as a day patient. It's all been very good. I've had a follow up appointment, I phoned this morning to say the plaster was loose as the swelling had gone down and they said to come straight up and the plaster was changed. Excellent service.
Carpel tunnel, severe back pain. Had previously broken ribs and they hadn’t helped properly and it was causing pain, they prescribed me morphine. They were good though helpful.
Went for operation and it was Just brilliant, they explained things to us and the staff are just amazing.
Youngest goes there for spinal and waiting for hip doctor which we’re been chasing for a year. They are alright when you go there can wait over an hour for x-rays and other department will call to see where we are. Kind of used to waiting.
I had a hip replacement and they were great.
I had a recent operation on my leg and stayed for one day. I was referred from my GP to the hospital and it took a long time to get an appointment. But they were good when I went there.
It's excellent. Had surgery which was successful. The aftercare was excellent as I had my legs in casts. One of the casts came loose and they gave me a next day appointment for first thing in the morning. I'm really happy and feel confident about the service.
Been brilliant, been coming here for the past 7 years. The consultants are really good. I've stayed here twice as an inpatient and I felt well cared for but the food was hit and miss. I also come to regular appointments in the outpatients and you don't have to wait long, but they do get appointments mixed up sometimes.
Very good. I've been coming here on and off for 5 years to the orthopaedics and physiotherapy. They treat you really well. Once you arrive you can be kept waiting but I'm pleased with the service, overall. I was an inpatient once and I was well looked after, the food was good and the nurses were attentive.
Had an injection in my ankle. It's a fantastic service. Nurse and doctor was excellent and they were friendly.
Always good and I feel well looked after. I had both my hips replaced and had 2 operations, both no problems. Doctor was excellent.
Good communication and the staff are lovely. It's easy to get to the hospital, it's a good hospital.
Had a follow up appointment and I'm now waiting for the patient transport. Can't complain really. All is well and good.
Good hospital, they're accessible and you're not having to wait unnecessary amounts of time to be seen appointments. It has taken nearly 12 months for a referral to the spinal department. They send me both text messages and emails about my appointments so I can't lose them.
Care at the hospital has improved in the last 10 years. I had a knee replacement 8 weeks ago and I cannot fault the care and treatment. All was brilliant.
Been coming here for a few years, its great, really good care. They communicate really well about appointments. I did stay as an inpatient and that was fine. I've had x-rays today whilst I've been here, It's always been good.
I was referred for a scan from my GP, about the lump on my leg. I had a scan last week and have returned for another scan today.
Three years ago I had an operation for a knee replacement after a referral from my GP. Due to covid, I have had to wait a long time but the consultant has been excellent and the outpatient service has been great.
My wife suffered from back pain and had spinal surgery in January 2021. She had a screw fixed to her spine and has since suffered a disc prolapse three months after the surgery and is still having a lot of pain. We are not happy with the level of service and the contact with the hospital in regards to appointments, has not been a good experience.
The hospital has been easy to access and the check in process was easy.
Parking is a bit of an issue. I didn't get sent a letter for my appointment as they send it all over text message. I was referred from GP last year for the appointment today.
We've checked in for an operation tomorrow. We've travelled down from Wales. We've received great communication up to his point and found it great.
Came for a consultation with the surgeon today. Had a spine operation back in February due to my mobility and ended up getting an infection, though the risk of infection was explained to me prior to the operation. I was given medication for the infection. Overall, I've had a good experience, I'd give it 10/10.
It's the second time I'm here for my foot. They have done surgery on my foot. I was waiting for a letter since last year and then I called them to receive a letter and an appointment and they made an appointment for 2 days later.
My husband has had a knee and hip replacement and is currently finding the hydrotherapy staff very understanding and helpful, and it’s making a difference. We have been particularly impressed with the amount of time and effort that the consultant has been prepared to give to my husband following his knee replacement although the problems relate to a fall affecting his hip. He has gone far beyond attention he needed to give. He is a star.
ROH is very good with interpreter and always provide one.
Brilliant hospital. Staff are lovely, if they were all like that, it's be a good NHS. Been there so many times as a patient. They just take good care of you.
Shockwave therapy in 2018, was under review for 6 months, and they book appointment and cancelled and rebook. They have not given me appointment and said it will take a while before they look again. Not been sorted and though they call every 6 months, issue still not sorted. They called me after Covid.
Both knees
Have been replaced
Brilliant hospital cannot fault them at all. Here for a follow up appointment after an operation, was day surgery so didn’t have to stay in. but they kept me informed and let me know what was going on. Came in at 7 am and had the operation at 1pm. They are on the service really well.
Slow process, aimed at 2am and taken down for 2pm. Only allowed water every 1 hour. Information and updates given were all really good. Before operation came for an appointment and seen an hour early, so that’s good.
Given this is a very long corridor and for people with hip or knee issues, seats at different interval along the corridor will help a lot.
First time using for knee but been here many time usually good, But terrible this week. Scheduled for appointment tomorrow but been up every day for blood tests. Monday phone call for x-ray at 5:30pm, then 9am called by consultant sectary to speak to me about the x-ray waiting list for 8 months. Came for appointment than was given surgery within a few days.
I had my hand operation over here. It was day surgery in at 2pm and home at 5pm. Last came had injection in wrist said I would get an appointment through. Had to come in and the receptionist called the consultant’s secretary to arrange an appointment for the following week. Feel like I am chasing up own appointments.
It’s okay. They have nice staff. Trying hard. Everywhere there are long waits and you have to chase appointments. A couple of times they didn’t know why I hadn’t had an appointment, after speaking with the consultant’s secretary they gave me one straight away.
Hospital is fine used it couple of years ago. Running on time pretty much. Good communication between them and QE.
Last 2/3 years been 100% no complaints. New knee and hip. My stay was good, food was good no complaints. Let me know what was happening with my care.
Been waiting for appointment a while, I was referred from my GP but it took a long time. I had to chase the hospital but they were apologetic. Just waiting to be seen.
Saw someone was meant to have an appointment but cancelled and didn’t heard any thing from them since then.
It’s been Okay so far. But long wait to see consultant. Got referred about 5 months ago. Waiting too long. It’s worrying when waiting.
Staff are really nice. I get a text about before I get here. Well informed about appointments, can ask questions about appointments. If I don’t understand I will ask my partner.
Great here and at QE. Have to take 3 buses to get here. Been with hem for years. Good communication about appointments. Waited 7 months for this appointment. Someone phoned me last week to be in today.
Fine difficult to get through on the phone, took 3 days to get through but got through in the end. You could just ring so far then It cuts out. But when we did get through I got the appointment straight away. Started in May 22 – 5 weeks wait for initial appointment.
Very good, she stayed in the hospital for a few times.
I have used them a few times upstairs, the young girl is very good. they all seem polite and pleasant. I have an appointment in a month and they sent me a letter.
Brilliant experience at the ward. Not from Birmingham, first time visiting.
Excellent for everything for everyone. They all will go to heaven.
Excellent staff, have been considerate, kind and generous. Appointments are sent to me on the phone. I said I would accept it rather than getting letters. Had a stay in December for 5 days, food was excellent. Toilets in opposite corners, 6 beds in whole place. Happy with stay but glad to be home.
Husband and son have had operation in past year. Really good experience and food was good. kept sending me pics of food. James Martin took over and planned all the food.
Brilliant experience and staff. First time here but ample parking easy to find. Letters well signposted so know how to go around the hospital.
My wife is fine now, done a hip operation, she's fine now. They looked after her, done a wonderful job, they're good.
Waiting for an appointment.
I waited for nearly a year since I reported my sensory and loss of function in my hands to my GP, who immediately referred me to ROH. However, despite several internal and external escalations including PALS, GP I was seen way past the National NHS standards past 18 weeks (in fact I waited exactly around 7 months for surgery) by the time which my disability has now become permanent and life long . I’ve got to live with it and totally affects my quality of life . However, the care I received from the Orthopaedic team was good once seen but could be better, hence the two stars
To book an interpreter you need to call to booking line. As a deaf person this is impossible for me to do.
Attended ROH as a day case patient, had already requested a BSL interpreter prior to appointment. Arrived to be told no interpreter had been booked., waited 5 hours for interpreter to arrive who stayed 10 mins and left. I was left to communicate via my advocate for rest of stay. Staff did not remove mask to talk to me. I felt embarrassed for myself. I also made a complain to PALs who dismissed my complaint and failed to offer any support or advice. All the appointments I have is a guessing game as to whether I will get an interpreter and even them they don’t seem to stay past an hour. This leaves me either cancelling or on my own.
Had a appointment in May to see surgeon told to have another mri and ct scan . He said he wanted to see me within 4 months 8 months on still awaiting an appointment . I phoned appointments in January 23 to be told I wasn't on the appointments list
and there are no appointments available. Receptionist was very apologetic and put me on the waiting list I've been in terrible pain waiting to see consultant looks like I will be waiting another 6 months to see someone if im lucky appointments system is shocking.
They see me, still waiting for treatment, been over 6 months waiting to arrange an appointment, as I could not make the initial appointment as my husband had an accident.
Very good service provided. I had my hip done over there.
Always been lovely, mostly on time and supportive. Always ringing about appointments and do follow up to make sure on course.
Hell of a place to get to. Wife was bought in from Warwick hospital. Problem with replacement hip that Warwick didn’t have the specialty to deal with. They had a scanning equipment, just not the knowledge to interpret the scans. Fed up of staying for 7 days.
Really good experience, apart from last appointment where I turned up and found out my appointment had been cancelled. No phone calls and the letter was in the post and send during strikes. But I have been here as an inpatient twice, had a tumor removed in 2009 and 2018. Everything was fine, food was fine and endless cups of tea. Was in 9 days last time.
Fantastic from GP and its taken 7 days. Wonderful referral time. Easy to get to. Parking great. Both receptionist were super with nice accent. Communication screen about how long the waits are, so you are not wondering where information boards are and who is who staff wise. Volunteers very pleasant.
Very professional, courteous and polite staff. Keep contact by phone. appointment information is given via phone in the first instant than a follow up email. I am not a Birmingham resident but all the information is passed to my GP.
5 star
Nurses are nice and doctors explain things and send things very quickly by post. Inpatient experience was very well looked after, well care for and good food. Went to bed early, can’t sleep until the midnight because people walking by.
Excellent experience as a day patient. Everything went according to plan and they told me everything that was going to happen.
Kind of been okay. Consultant wanted to see us in 2 months time and ended up taking 4 months. Had a CT scan. Ended up using a private healthcare service for the CT scan.
I had the spinal decompression surgery. While in hospital I had the most horrific experience.. Where the staff had falled to respond for several hours and I was forced to overspill the urine pots
Came to the hospital for my SI disfunctional referral but the consultant was not sure why I had come
In a moment of utter confusion he agreed to review a surgery which he not done and convinced me not to have the SI surgery
Much later I was sent another letter to review the spinal surgery yet again but this time by the surgeon who had done the spinal decompression surgery
The review was very brief
I have severe nerve pains which not there before
The shin pain is unbearable
Yet the consultant failed to explain why is had started
Strongly believe the spinal decompression surgery has made it worse
Worst experience of my entire life because I have spinal decompression surgery before at the QE hospital which was excellent and effective
It’s over an year and I feel very bad with 1% out of 10
Been coming here since 1979. Had my left hip replaced in 2007. Been coming here for years and today went to x-ray where I was the only person there.
Can't fault them. I can't knock the NHS, we're so so lucky we've got somewhere like this to go to. They're fabulous all of them have both, both the nurses and doctors.
Had a hip resurfacing in August this year after waiting 6 years and that went really well. They get you up and moving, nice staff and I was out in 2 days. I'm here today to have both knee's injected with Cortisone and steroids.
Nice, clean, tidy and everyone is helpful, I come for moral support to my husband. He had his hip done. We've come to check on his hip, had an x-ray and bloods done to see if there are metal shavings in his blood. Parking has also been great.
They've been organised on this occasion. They lost me in the system for three years, so I had to go back to my GP for another referral and the hospital literally called me back within the hour and the apologised. It took a long while to be referred for an appointment. I saw my consultant who had to make a referral for an ultrasound which took a long time but my consultant is brilliant. I came for an appointment by taxi which cost's an arm and a leg and when I got here, they said I couldn't have the treatment because of being on antibiotics and that I had to reschedule, and they done that for today. I'm hoping my appointment will arrive in 3 months. 2 consultants here are brilliant and are on the phone if I need them.
Not easy to find or navigate around. I usually go to Heartlands or Solihull. Not sure if they can do anything as I think its age related.
Always excellent, information is good. Check in is good. Always on hand to help if you need it. I'm here for a post operative appointment and come every 3-5 years. I can't complain. Never had a problem, treated with the upmost courtesy. I see one of the team and not my consultant and they will take blood and I have an x-ray. They appointment 2 years in advance and they sent a reminder text and letter in November.
Find them really good. Always see them on time. Been coming here off and on for the past couple of years. Always on time, staff are always helpful and friendly. Can’t fault them.
The experience has been excellent so far.
The process is delayed and the appointment is slow. The staff were nice. The doctors are not doing what I asked them to do. I was in discomfort and doctors were not listening to me.
The service has been excellent and great, very outstanding. The staff were good and food was great in the hospital.
I had a knee replacement and when I was in a recovery ward, I had a severe pain and requested to see a doctor but was told the doctor is dealing with another emergency. It was second day after surgery and I was in severe pain but the doctor didn’t show up.
I didn’t know where I was going, interactions were fine. Happy with communication about appointments.
Pretty good. Service is excellent can’t fault it. I use patient transport. They go out their way for you. Appointment was excellent.
I have been using this hospital since I was a child and I think It’s excellent. I had a knee operation. I was an inpatient. The cleanliness of the ward couldn’t fault it. Food wasn’t very nice at all. Staff were brilliant. I wish they were the same in all hospitals.
Fine, it was fine when he had his surgery. Nurses between 10am to 2pm a bit grumpy & forceful in her actions and words, but the rest were friendly and jolly. No compassion from one nurse (agency nurse).
Coming here since last 10 years, its okay to use. there are good consultants.
Knee replacement 12 months check up 14 months later, didn’t want to miss it only running 5 minutes late. They were all really nice. I was sick after anaesthesia but they were really nice.
I had to go to Heartlands as I felt my hip had become dislodged. They got in touch with the Orthopaedics as I had had my hip replaced before. That hospital was superb.
Hip operation – tickety boo, 5 days I was out. I couldn’t wait to get out. I didn’t like the food. The staff was fantastic, Just the chef needs sacking.
Not easy to get here, parking isn't good. Everyone's been lovely and the appointments are sent in a timely manner.
It's always been fine. The appointments were cancelled during covid but that was expected. They also communicate in advance about appointments.
I was meant to go to Solihull hospital on a referral, but they closed the department down and didn't communicate that. So I got in contact with the GP to see why it had taken 2 years and what was happening, and they referred me to the Queen Elizabeth Hospital. The Queen Elizabeth Hospital referred me to here because they were so busy. My first appointment was straight forward. I had scan's done privately previously, so things were pretty quick.
Very clean hospital. Far too many staff at clinics hanging about, not enough on wards can’t get help when ring call bell. 95% don’t speak good English. Hard to understand them, need rapid improvement or shall not be employed.
For insoles lovely. I like going to the hospital. Have to wait a long time to see a doctor, was quite a while actually. Doctors have been good and communicated well.
Woodlands Hydrotherapy Pool. I only went there few times but I enjoyed it. Need more access to transport.
Always fantastic here and I come fairly regularly. Everything is really good especially their system, I don't wait for very long. The parking is a bit of a nightmare.
Very good using the hospital - fantastic. I had a good operation, I had a little shoulder operation. I came in early in the morning and left at 5pm, it was really good.
It's far and awkward to get to and the parking is a pain. But the doctors are good.
Very good, they were fine. Communication was good. I had 2/3 letters at least before the operation and then they emailed me afterwards. The inpatient experiences was fine.
Car parking is very bad. Interactions with doctors are good, I've only been up here twice, once when I had my knee done and the other when I had my hip done. When I was in here, the staff were fantastic and the food was great.
Very good, I had an operation here as a day patient and that was fine, the staff were very good. Came here today to have my wounds dressed again.
Very good, the friendliness and the care has been excellent I'd say, they've all just been really lovely.
It’s marvellous. They seem well organized, Get your letters and your phone calls. Went to QE for a NRI and they send us here for a biopsy. I am coming back here for another biopsy, they explained it all very well.
I have a joint infection diagnosed really quickly now on waiting list for operation brilliant consultants been here for 8 years now no problems
Exept parking
Very nice hospital with caring staff.
I have had my hip replaced her and they were very good in providing support and care.
They are brilliant, I had my operation few months ago and they have taken very good care.
Brilliant, the care was really good. Nursing staff was really good. Just been alright. Came here in 2020 for operation. The care as an inpatient was really good. Was in ITU for 3 days. Couldn’t get blood pressure settled at night.
Not happy with the parking.
The clinics can sometimes run over so you can be waiting a long time and hit traffic when you travel back to Manchester, so they see me early. During Covid I didn’t receive an appointment at the 2 year mark I chose to go to Oldham for X rays and send it to ROH, and they did telephone consultation, which was so much easier.
No complains
One of the best hospitals. Good experience as an inpatient. I get emails so sometimes paperless about appointments,
Its alright, communicated well sent letters but sometimes can’t get through on the phone.
Really good and helpful was in Cyprus at the time and saw a doctor there for MRI & they referred me to ROH. MRI on Thursday and had a phone call on Monday and had a biopsy on the following week. Had a couple of operations. Communication and information giving has all been really good. Got well looked after. Come after every 3 months for x-rays and to see the consultants. Get letters on time.
Very good communication.
On the whole they have been pretty good.
I have had much better experience over here. Staff is nice & cooperating
I am coming here since so many years and they have helped me very well.
Consultant has explained my medical condition and all the possible treatment options very well.
First time coming and its easy to find & get to but parking not good. Keypad for inputting registration worn and smaller. May not be good for people with eye sight difficulties.
Used in past. This was really good. always been on time. Overall really good. Excellent communication between staff and sending out appointments.
Good communication about the appointments, delivery of letters are rubbish sometimes. Got letters after appointment but not hospital fault.
I have come here couple of times and it was fine. Letter didn’t specify a time for appointment, that could have been managed in a better way, everything else has been managed in a good way.
Had ultrasound appointment for 10:30 am moved to 11 am and now waiting for another appointment at 11:15 to see a doctor.
Brilliant. Had an operation it was seamless, effortless. Very good I have been kept informed.
Fine used it loads of time, always been a good experience and communication’s been fine.
I can only say brilliant.
I've been coming here for 5 years for spinal treatment. My doctor is very kind, helpful and skilful in his field.
I was here for Xray and scan, full support, help & advice provided by the staff.
It’s my second visit here and I find the doctors very competent and supportive towards patients.
Apart from parking full marks for everything else. Great service.
My appointment was cancelled but they are rebooking it. I am happy with the service I receive from the physiotherapy department.
Been waiting for an MRI (leg) related to back. Osteopath first saw me in July at Northfield. Already seen specialist, just waiting for operation.
Further testing
Alright, it's good, the only hospital that would see me throughout covid. They've been good.
Here has been fine, we got an appointment and they saw my mom fairly quickly.
Good experience, the nurses are good, they speak good to me.
Really nice staff. Had patience with me and I am deaf and very good explanations. Thank you.
Really really good, I had surgery 7 weeks ago, they've kept me informed on the patient portal. Staff have been exemplary.
Fine, I've used them in the past and it's been good. Had my hip operation last August. After 6 months I came back, was seen an hour after the appointment time and waited to be seen for only a few minutes.
I was at the hospital very early and they saw me earlier, it's been excellent. Have been coming here for 5 years and have had longer waits in the past. Parking is an issue, so I have to get a taxi. Even with my husbands blue badge, parking is limited.
Has been consistent and helpful advice from the physiotherapists who are keeping me moving.
Majority of the time coming here is good, when I was admitted here, staff and nurses made me feel at home. You forget your worries and circumstances. There's a few little niggles like referring to myself as a boy because I had lost my hair and they didn't check my gender before hand. Also, I've only ever had one paper letter the rest is sent digitally, but theres no paper trail or physical evidence of appointments sometimes.
My husbands had appointments here in the past. I phoned up Friday last week and they gave me an appointment for today. They're brilliant.
Very quick. I thought it'd take forever but we're in and out. The communication about the appointment has been good and we received letters. It's good.
I had a bad experience during operation, the anaesthetist put the drip in wrong vein which caused complications. They should know what are they doing. Now I am transferred to QE hospital.
I am here for pre operation appointment and they have explained everything very well.
I was here for scan and X-Ray, everything went very well.
I am coming here since 2017 for injection and they have been great.
Original appointment was ridiculous and they said I had to go in. Nothing was sent to me in the post so I rang them and they told me my appointment was at 10:30 and to go to gate D, D for Delta. There was no gate D. When I got there, they said I was booked in for an X-ray at 10am. The appointment letter arrived in the post 2 days after my appointment. The service with the surgeon was quite good and I was referred to them quite quickly.
Referred to surgeon as ‘urgent’ in Feb 2022, received an appointment letter in April to say that i was on the consultant waiting list. Called in June to discuss why no appointment date given, was told by the secretary that I wasn't on any waiting list. I spoke with the referring consultant who assured me that I was on a list and was surprised that I hadn’t heard anything. I had to have another very painful and invasive procedure done in the interim to try and alleviate my pain. Yet another phone call made to check on progress. Told again I wasn't on any list, until i mentioned my other consultant. I was suddenly ‘found’ but still no appointment given despite being even more ‘urgent’. Eventually, after speaking with the very rude appointment clerk who told me that i would lucky to see anyone before September. I called the secretary again and was given an appointment for the very end August (this was still in June). This was then cancelled and rescheduled for mid October. I then called PALS. Surprisingly an appointment was miraculously found for the following week mid August 2022. I then received a txt msg, email and a phone call, the day before the appointment to say it had been cancelled again. Eventually after much upset, i saw the consultant. Lets just say that the consultation went extremely badly. Im now not seeing anyone for anything whatsoever. Ive never felt so abandoned in my life. I will be taking this further i can promise them this. Appalling treatment by what i thought, was the best in the business.
Up until about 2 months ago it was fine. My consultant left, I’m 20 weeks post operation and still haven’t been seen by anybody. I’ve been to hydrotherapy this morning and they managed to get me an appointment. Was meant to be seen at 1:30pm don’t know which consultant I am under. That’s if I am under one. Lack of communication in whole of hospital.
Seen fast – which is good. Each time seen by different people. Doesn’t feel personal. Feels very disjointed. No continuity or personalisation of services. Though the consultations are good with staff.
Its been good. Pretty good feeding back information. Good interactions with doctors. I had one appointment at 1:30 and the other at 2:40, so having to wait long time in between. Last time I came early and they fit me in early.
So far – all clearly worked out, came early. Restaurant’s nice. Good communication and correspondence through letters. Referral process from doctors to hospital 6 weeks – going on a bit long process.
Feels as though its personally targeted, we don’t see the same person when we come. If I had a choice we wouldn’t be here but it’s the centre of excellence and best place for my son outside of London.
Good easy enough, it’s got a little shop. Interactions with doctors good, but can be waiting a long time. Most of the times I have to wait a while.
Good nice people are very friendly. Doctors appointment this morning and referred this afternoon. Haven’t had to wait too long for appointment. Not expecting to be seen straight away.
4th time using the hospital – good experience using the hospital, never had a problem. Good interactions with doctors don’t see the same doctor but know the team as l will be having the same operation again.
Everyone has been very good . tickets say void on car park. Everyone has been friendly as helpful as can be. Long way to come from Wakefield / Sheffield. Appreciate having a OP appointment here but would prefer follow up appointments closer to home if possible. Long day - set off at 8am won’t be home by 6pm.
The staff I worked with or who supported me have been very good.
Used the hospital over the last 3 years, parking is nightmare. Cancelled and changed appointments whilst I got here meant to see same doctor and they didn’t tell me. Waiting times can be running an hour late. Interactions with my doctor are great, explained things well. Correspondence is so / so. Won’t be seen for months and then they give an appointment for next day. Sometimes you ring them and they don’t get back to me for weeks. Its been 4 months. They used to be very good and do scan, x-rays and consultation on same day. But now they do it on separate days which is not good for people who have to travel a long distance with family who take a time off to bring them for appointments.
Not a fun at car parking. Can’t find a space. Correspondence for appointments has been good.
Easy, you know what every thing is. Polite, kind and helpful doctors. Most of the time you don’t have to wait and appointments are on time.
They did an excellent job on my first knee replacement but there has been a huge delay for my other leg when the operation for summer 2019 was delayed and I'm still waiting.
Waited since October for results. None got back to me. Lump on the foot, swells up and getting bigger and no results.
Had my hip done 4 years ago and it was an amazing experience. I'm back here for my knee. I was so scared but I don't know why as it was the best experience. They put me at ease, I had no infections it was all so well planned even with my own doctors.
They're really efficient, really good. There's hardly any waiting time. The staff are always really helpful and pleasant. Correspondence is pretty quick. Never had any issues at all.
It's very good. The parking is the main problem but once here everything is fine. They're al very friendly and helpful. I have no problems with waiting times and they let you know on screen if they're going to be late and the waiting time.
In the past they'd do x-rays then you'd see the surgeon but the last time I went, I saw the surgeon then went for x-rays. I wasn't happy with that.
Service has been super, always really informative ensuring I understand what has happened/what my options are.
All the services are great, I can't complain. I had a knee replacement at the hospital and I feel much better. I did not have any trouble with it.
I don't live in Birmingham and I have no complaints about the hospital. The staff have been great and the hospital is the best. My only problem is I have to travel an hour to come to the hospital and it's very expensive to come here.
This hospital has been very good, the waiting time is great. For example, my husband had his operation done and everything was done on time and it was very successful. So I am very pleased with the hospital.
The royal hospital is where I get my treatment. It's the best hospital and I wouldn't ask for any better. I had a hip transplant on both hips and it all went well.
They're fine. They explain things to me, they're really good.
Absolutely fine when you can get an appointment. Sometimes I feel like the service is stretched because of Covid, but that's not their fault.
It's been a good experience at the hospital and the doctors communicate well. Sometimes the waiting times are long, but I think that is normal.
I've been coming to the hospital for a long time, every 6 months for the past 13 years. Sometimes I have had to wait a long time but the referral process was pretty straight forward.
It's been okay, the staff are great.
After a telephone conversation with my GP they referred me to two hospital to get a scans for the muscle in my leg, but they both produced not very good images. I was then referred to the ROH where the referral process has taken around 2 months, but I have seen other services in between that time. I think the referral process has been smooth. I am here today for a clinic so I can ask questions about my condition.
The staff are excellent, the referral process from my doctors to the hospital was pretty straight forward too.
My visit has been fine today. From being referred from my doctor to todays visit, was not a long process at all.
All was very good and helpful. Appointment was on time.
Every thing is fine, no complains. Every thing is organized and clean. I am guided well and every think is explained clearly. Every thing is good and I am satisfied.
Absolutely fantastic. I have been treated well. They give me earlier appointments and see me well by introducing themselves. They treat me with respect and dignity and think about my needs and help me in best possible way.
I have been coming here since last 40 years. All good and I never had a bad experience. Its always good & friendly. It has changed a lot over the years, its improved a lot.
All been great no problem at all. All staff was kind and helpful and they were doing their job. Excellent appointment process, I feel I have been treated well.
Excellent service. I am using the service since 13 years which has been always good. All staff are very caring, good and kind.
Since 2015 I have been here, always it was high quality services but recently it became difficult during pandemic but again it is getting better. I think this is one of the good service with regards to safeguarding and infection control. Nurses are very good they listen to patients and they deal with pain, always they wear PPE, they think about our hydration, attitudes of staff are very good. They deal professionally with issues.
I am here for injection and it takes some time to get it done and I would like it to be more quicker and less waiting.
I have been using this service for nearly 10 years and I believe that it hasn’t been changed since then, It has improved a bit but still needs more improvement.
Physio fine no problem at all.
It was good, 2 hours long wait after appointment. Hospital referred me to the ROH quite quickly.
Good hospital. Two weeks referral process and always people around to ask.
Its alright, they are good with scanning and passing on information.
Good experience, except today because I was only told that I will have an appointment. Now they are saying I will have a X-Ray as well.
Referral process really good. MRI and SCAN was done quickly and sent to ROH.
Just arrived, quick referral process and happy so far.
I had a good experience since I have been referred to hospital. Very quick and polite.
Very good services. Everybody is professional and helpful. Difficult to find parking spaces.
We are here from Peterborough for special treatment. They are excellent.
Parking is the worst thing. There is no blue badge parking places.
I got my ankle treatment over here, which was great.
We have been very happy & pleased. We have come from Exeter for knee tumor surgery. Staff are very kind & helpful.
Very good, I am coming here since last 5 years.
It has been great. Very little wait with good facilities.
Kept waiting for more than 6 months
Got on an appointment finally then one day before change the location without even a telephone call
No number either for the new place to contact
Went in asked loads of questions which should be in the record including my hobbies...
spent no more than 5 minutes to tell me no treatment available except for exercises
What a complete waste of time
I've been using the service for the last 2 years. It’s fantastic.
Referral process, little bit slow because of Covid but its fine.
Everything has been excellent.
I have being referred and checked today, they are good.
Fine, they’re good so far. First time using them, they are good. The toilet was brilliant.
Traveled for 5 mins appointment from York. Last time when I came there was a mix up, the reception staff didn’t ticked me on computer list which resulted in long waiting time. I was supposed to be booked in for MRI and X rays but there was nothing on letter about it. As a result it took a long time to get through.
They are OK but there was a mix-up in booking, came at 10:15am and the appointment was at 2pm.
I am coming here for 3 years and always received good service.
Seen very quickly for a scan.
I am coming here since many years they are amazing.
Its fine, quick and easy appointments and good food, but 2 hours wait.
Very good experience at all levels.
I live in Norwich where I had to wait for 2 years for my Knee replacement. Today I had a appointment with consultant here and may have my surgery done in next 3 months.
My husband had his hip operation over here. It was a good experience and full support was provided.
They are OK. I was referred to them for problems related to my bones in my arms.
Brilliant and efficient. Good experience before pandemic.
Excellent, injection in spine I phoned and they got me in for this week.
Waiting for last 10 months for hip surgery. Better than other hospitals.
Had several consultation for new hip replacement. It was very good.
It’s my 2nd time but came few years ago was good. Appointment came through quite quick.
Alright so far - first visit was not good.
My parents and wife uses the hospital and have had good experiences.
Brilliant. Its been brilliant several times.
Good better than other hospitals experience.
Always good and nice.
I had my knee replaced here 2 years ago and still come for regular check-ups. They are very good.
I went to ROH for a injection in knee. Consultant was very helpful. Waiting for knee replacement since last two years.
I go to ROH for shock therapy which has helped me a lot. My consultant is very helpful and explains everything well.
We have had a very good experience. They take on board what you say and always involve you.
Service is very quick and staff very nice. I go to hospitals on regular basis for injections.
Everything was calm and efficient. Music would have been nice.
Everything felt very comfortable.
Distance is too close between the patient in the waiting room. Needs more distance between patients
I have been diagnosed after many years of waiting from my gp who finally realised how bad things have got for me, only to find I've had to wait many months for an appointment which git cancelled and rearranged. When I finally got an appointment I was greeted with if you don't tell me what your symptoms are I'm not treating you xray and mris are not always right. So how feeling very confused and having panic attacks even more, I'm no further forward. I was sent for a nerve test which I am still awaiting the results of, after phoning both appointments and doctors secretary im told I've been placed on a waiting list to which I might not even be seen again. What am I supposed to do now as I can't get a proper diagnosis as I won't be seen again. What makes it worse because if my anxiety I was really ill when I came out of the appointment with the doctor, I couldn't take anyone with me to help.
Discharge staff friendly, helpful and always working. Nice when finished and I liked the music. Clear away boxes.
Asked for someone to talk me through the MRI scan as I was nervous, no one spoke to me nor did they put the radio on like I asked. Reassure patients, especially if they ask for the radio to be on.
Night staff neglected me, waited over an hour for pain killers. One nurse shut the door on my when having a panic attack. Night Doctors fed me false information said I should have been discharged same day and not having blood thinners. My Doctor cleared this up the next day and spoke with them.
Night staff to show they care and listen. My mum also called when they negelcted me at midnight and the two nurses said the don't have to answer the buzzer until it has been 26 minutes and proceeded to ignore me.
Nurses don't bring a new jug of water since I ran out of it at 3am.
Staff were very busy and very tired after 13 hour shifts, not have time for patients. Could have been more friendly with us and smile a little more.
Clean and efficient.
Felt sick the whole time. Waiting times are too much, you told me to come in at 7 but surgery was hours later.
Only stayed 1 night.
Some nurses are lovely some are rude and not helpful at all, they shouldn't be in this line all the nurses should be the same. I was treated differently with no respect, you ring the buzzer and they don't like it so why have a buzzer.
Staff at ADCU, theatre and recovery were excellent. However my letter advising about my admission stated that I could eat and drink as normal prior to admission so I had a piece of toast, this proved to be incorrect as the anaethetist told me I would need to wait 6 hours prior to my procedure. Ensure communication to patients confirm correct information, need to check patient notes on procedure carefully.
Wasn't debriefed about my op.
A very busy day, dealt with by staff in good humour and care for patients. Maybe a tea or coffee.
All staff were friendly and polite. The agency nurse this morning was too busy so pain relief was late and didn't seem to understand me. The night staff seemed a little under staffed but this is probably due to current climate
All staff were very helpful.
All the staff are very compassionate always willing to help. The toilet roll holder is too close to the toilet, need a hook for a dressing gown, small spoon for yoghurts and staff to help with people who are blind with food and drinks.
Amazing staff.
Attendant and polite.
Felt like I was treated with care, a lot of support mentally was given, gained confidence as well as understanding.
Four stars
Given I was far away from home some of the weekend staff just didn't have any time for converation, mediaction was given to me then the door was closed which left me feeling quite isolated while away from home. The above wasn't all staff there were some lovely nurses who I could see were a little over whelmed and took time to talk to me. There were two lovely nurses - amazing and so caring. Physio was great too.
Good experience once again.
I am satisfied with the information I received.
I am satsified with the outcome, but an appointment sooner would have been better.
I feel like it has taken so long to get to this stage. Covid has made it so hard to treat other things.
I had no problems.
Made me feel at ease and explained what was being done ever done hips. Thank you
Not the fault of discharge lounge but I wasn’t ready to go due to xray issues.
Polite staff and very efficient
Quite a few times while I was in bed my door was left open and I had to tell them to close it, especially when doing personal care, curtains were closed but door was open on two occassions. Extra staff would be better.
Received treatment here before and staff were helpful.
Service friendly, professional, treated with dignity and kindness. Excellent.
Service very good.
Some issues like parking, self check in are cumbersome and somewhat dysfunctional. Apps get cancelled, physio timing should be more flexible. Consultant was excellent and kind.
Some nursing staff were excellent some quite poor, a few were even worse. Make sure notes are read and the patients are listened to.
Staff pleasant and funny - enjoyed my stay.
Staff shortages.
Staff were considerate.
The letter I received had no information as to what the appointment was about.
Treated with dignity and respect and always answered my questions politely. Treated well
Varies from one member of staff to another. Some very kind, thorough and professional HCA on ward 3 was exceptional as was staff nurse on night duty. Encourage all staff to have dilligence and comapssion and observe hygiene rules - soiled linen left on the floor.
Very busy ward, HCA was excellent, bank nurse excellent, kind and treated everyone with dignity - hard worker.
Very polite staff.
10/10 very good.
2nd time here, friendly and kind staff. All excellent.
A great deal of thought was given to me, staff worked well together.
A very big THANK YOU to consultant and his team for the great work they have done. He is a gentleman who's helpful, kind and amazing surgeon. The full team in HDU have looked after me so well and we are highly grateful for your help.
Absolutely brilliant care, with explanation of every stage of care. Could not have been better, thank you.
Staff were lovely, very friendly, knowledgable and caring.
Staff were friendly and helpful
All areas of my stay have exceeded my expectations.
All friendly staff and listened to my questions. Nothing, brilliant staff.
All good
All members of staff have been fantastic, I really felt looked after. Nothing :)
All members of staff were extremely professional and empathetic.
All nurses and doctors were lovely towards me. Toilets now and then were left unclean.
All nurses were caring, kind and respectful. They made me feel very comfortable before and after surgery, which was highly appreciated. Nothing, everything about my experience was perfect thanks to all nurses, doctors etc
All of your staff are amazing, they really do throw their heart and soul into the job, nothing is an issue to them. - only observation that the cannula placed on to the back of the hand for a patient using crutches makes it more difficult as it becomes very painful
All staff are great. Nothing, give them a rise.
All staff are kind and considerate, everything well organised, cleaniness and hygiene very good. Everything well organised from start to finish. I did feel that when buzzers had been pressed by patients that they coul of been answered quicekr or switched off as when you are trying to sleep they are very annoying.
All staff extremely pleasant, polite and helpful. Very professional.
All staff friendly and caring, made me feel welcome.
All staff friendly and helpful, keep up the good work.
All staff from the cleaners and porters right up to the consultant were very kind and caring.
All staff gave me excellent care, very kind and considerate. Helped me in every way they could. Excellent care already, hard to better it - this is a very nice hospital to stay in.
All staff have been excellent, helful and friendly. It's been very good care.
All staff have been very patient and attentive to all details of care. There has been a little reluctance relating to visitors but as I live at a distance my family have been listened to.
All staff have clear empathy with what the patient is going through and do their upmost to make you feel well and safe which at times can be a little scary at first for aptients.
All staff in this hospital are wonderful
All staff were kind, considerate and very professional. I felt I mattered and was reassured by every person, including security. Very many thanks.
All staff made you feel welcome and nothing was too much trouble.
All staff members were thoroughly kind and attentive. I was treated with respect and understanding. The whole procedure was very reassuring. Thank you so much.
All staff of same high standard, all were polite, professional and diligent.
All staff professional and reassuring.
All staff showed me a lot of kindness and were helpful.
All staff very caring
All staff were caring and compassionate about ensuring I was looked after, despite work load and time, pressure I was never made to feel I was getting anything but the best from everyone. Thank you.
Noise on the ward can impact on sleeping and recovery. If noise cannot be controlled then closing doors or other measures need to be put into place. Understaffing has an obvious effect on pressure placed on staff, burnout is likely unless this is addrerssed.
All staff were friendly and informative of my treatment.
All staff were friendly.
All staff were gentle and friendly. I don't understand the logic of bringing a patient in at 07.00 when their surgery isn't until 14.00.
All staff were kind and helpful and gave their time to ask if everything was ok.
All staff were lovely, nothing too much trouble.
All staff were pleasant and very attentive.
All staff were very helpful, caring and explained everything clearly.
All staff were very helpful
All staff were very pleasant.
All staff where I was on Ward 4 were courteous and kept me informed, as were those in discharge lounge. Thank you
All staff work extra to satisfy any needs - great people.
All the staff and everyone was fantastic to me.
All the staff are caring and considerate from the sister to the domestics. Hopefully I won't need to come back but if I do lets hope I am on ward 4! :)
All the staff I came into contact with were extremely kind and caring, nothing was too much trouble. The Drs/consultants were informative and explained everything in words that were unserstandable and to the point including the risks. The food was excellent which suprised me completely. Thank you very much ROH :)
The only thing that frustrated me was the fact that I was being told my condition was deemed as a medical emergency but the op wasn't done on the day I arrived and was cancelled on the second day. That said it was frustrating, my monitoring was excellent so the consultant obviously felt there was no dire emergency.
All the staff I met were professional, friendly and seemed to be happy in their work. That gives confidence.
All the staff nurses are the best in the world - God bless you all. You are doing more then better. Thank you so much.
All the staff were great and always helpful.
All the staff were happy, a breath of fresh air to be honest. Main hall light is a bit blarey, other then that nothing.
All the staff were kind, professional and encouraging. I cannot praise them enough for the care I received, Thank you.
All the staff were unreservedly kind, caring and friendly, as well as considerate. Difficulties in communication - confusing sending letters, phone calls, emails as to my treatment. Worrying 1st day, but all sorted in the end when I kept asking.
All the staff were very empathetic and professional
All the staff were very kind and caring and made me feel reassured and relaxed.
All very good - efficient, kept well informed and well looked after.
All very good service
All very pleasant, efficient staff, polite and considerate. Well done
All went like clock work very impressive.
Always coming to see if I needed anything, was made to feel welcome.
Always excellent service.
Always good at the ROH.
Always made to feel listened to and staff were all so kind and caring.
Always professional, no issues kind and courtious.
Always treated with respect and dignity.
Amazing , friendly and helpful staff.
Amazing, friendly staff, helpful and caring. Also great tea and toast :)
Answered all questions very helpful and informative.
App bang on time and everything explained clearly.
Appointments on time and completed quickly. Parking poor
As always the treatment I have received at this hospital has been exemplary.
As is evident from the above I received 5 star treatment from my physio. The outcome is beneficary, no pain and a sense of being and control of my ailments and not a victim of them. The waiting room facilities are deplorable, but I appreciate these are circumstance beyond your control. I felt secure.
Attentive care and was just very good. Just waiting to have operation, I waited for 6 hours, maybe ask to come in closer to operation time would be better.
Based on experience with staff on the day.
Therapist was clear and helpful. Exercises have worked!!
Brilliant.
Therapist was helpful, gave clear explainations, he made me feel confident about his help.
Therapist who was looking after me was excellent in every area.
Calm, relaxed and friendly
Care 5*
Care is second to none.
Caring and informative.
Caring and Kindness
Therapist is lovely, knows what to set me and makes me feel comfortable.
Clear and consistent communication throughout. Staff friendly, informative and polite.
Clear instructions and friendly.
Clinic was clean and nurses are lovely and Doctors were informative and helpful. 5 star service.
Communication of every profession was brilliant.
Complete satisfaction
Consultant authorised an additional knee X-Ray with no referral. Everybody was excellent. Perfect excellent service.
Could not be treated better.
Could not fault the service
Could not have been improved upon.
Couldn't fault anything.
Couldn't find a fault with anything.
Courtious, informative, professional, skilled and knowledgable thorough, lots of ideas for suport and help. Reception: personable, friendly, efficient and professional. All Excellent
CT - Its up to its standards
CT- staff are always friendly and helpful
CT-very friendly and helpful and answered any questions I had
Therapist was very professional and helpful.
Day staff had time for everyone, student came to surgery with me and answered all my questions. Night staff were abit busy, I felt I didn't want to hassle anyone. Porter was fantastic! Overall, ROH is the best hospital I have been to.
Did not have to wait, staff were helpful and waiting room nice, warm, comfortable chairs and wifi. Nothing to improve.
Didn't wait too long for appointment.
Doctor is great - much helpful.
Doctor was polite and thorough with explanations.
Doctors and nurses very kind.
Doctors were thorough and explained all aspects of my left foot problem. I was very pleased with appointment
Therapist comes across very personable and engaging, he takes the time to listen and explain things. I feel I have a good understanding of what my exercises are and why I am doing them.
Therapist has been brilliant, identified the problem and gave me exercises that addressed it. Gave encouragement too.
During very difficult times the service carried on with high standards.
Each therapist I have seen in the gym and hydropod are a credit to the ROH. The staff were fully invested in my rehabilitation and showed genuine concern and kindness. This service was excellent like all other depts in the ROH. Thank you.
Efficient, polite and informative.
Every member of staff was outstanding and treated me with compassion and care as if I were a close relative. They were cheerful and worked so well as a team. Nithing was too much trouble. Needed stronger painkillers earlier in the morning then offered, but that may have been me not asking. Have never been in such an amazing hospital where evryone genuinely seemed to love their job.
Everyone (STAFF) were kind and patient. Thank you ROH, All great
Everyone at the ROH was caring and friendly.
Everyone extremely friendly relaxed and calm, felt very well cared for. Before patients are admitted would be good to inform them that there is no paid TV's available and to take something in.
Everyone from the nursing assistant to the Doctor were friendly and welcoming.
Everyone had a unique personality and handled matters professionally.
Everyone has been so kind and caring - lovely people, very supportive.
Everyone have been kind and explained things in a way I understood.
Everyone helpful and friendly. Really all very good.
Everyone helpful. Cup of coffee would have been nice.
Everyone I came into contact with was very kind, caring and considerate. Thank you!
Everyone I saw was very kind and helpful.
Everyone is caring, friendly and professional.
Everyone is lovely, caring and clean environment.
Everyone is so friendly, kind and caring. I cannot thank them enough for the high level of care. Thank you to everyone.
Everyone is so helpful, every person on the ward wanted to help, special thanks to the day staff, thankyou all so much for your help.
Everyone nice and helpful.
Everyone very friendly and efficient, especially Catherine and Teresa!
Everyone very friendly and helpful. It is a stressful experience visiting the hospital and having to worry about how long to buy a ticket for is ridiculous.
Everyone was efficient an kindly in their dealings
Everyone was kind and tentative towards me 10/10. Doors banging at night - kept me up.
Everyone was so kind from start to finish, all the staff treated me so lovely can't fault anyone.
Everyone was very considerate and nothing was too much trouble. Our first night was very disturbed by a dementia patient and if she had been in a side room we may have had more sleep.
Everyone was very friendly and pleasant. Not have to wait 25 mins.
Everyone was very good.
Everyone was very helpful and friendly.
Everyone was very kind and helpful.
Everyone was very nice.
Everyone went above and beyond there calling.
Everyone who dealt with me have been very kind, helpful and informative. Put wording into laymans terms as clinical wording is over whelming.
Everything excellent as always. Parking at this venue is always difficult.
Everything explained clearly and I was given choices of treatment very polite and understanding.
Everything is always well managed.
Everything to do with my experience at this hospital has been excellent. Nothing needs changing.
Everything was a sit should be.
Everything was done showing care and attention. Tracey gave me extra care regarding a sore heel, she didn't have to but she did and did it caringly.
Everything was perfect.
Everything was very good, no problems. Thank you.
Everything was well explained. The car parking should be display and pay, you put money in that is not needed for your stay. Its unfair on some patientd who may be struggling with money.
Everything well organised and efficent during trying times
Everything.
Excellent - a brilliant hospital could not have been better
Excellent - However I would like more information about the operation and a contact of someone who has been through the surgery before
Excellent are, communnication and friendliness.
Excellent care and advice on every appointment.
Excellent care and proffesional staff who treated me with respect at all times
Excellent care throughout, couldn't have been in better hands - calm and reassuring.
Excellent care with very kind and caring staff.
Excellent care, best care ever!
Excellent care. Caring and enthusiastic staff. All other aspects of stay excellent. Even the food was very good
Excellent consultation, totally professional service from Robbie.
Excellent hospital and fabulous staff.
Excellent service by all departments. Everything was perfect.
Excellent service by all.
Excellent service, I was somewhat nervous when arriving. Staff put me at ease immediatley - very satisifed. Nothing could have been done better.
Excellent service, kind, caring, warm, food great, Doctors wonderful. Was like a mini holiday for me.
Excellent, prompt caring service. Very friendly. Massive thank you to everyone who has helped me.
Excellent, thank you very much. World class.
Exceptional service froma rrival to discharge.
Exceptional staff.
Experience when I was here 31/2 years ago and the treatment I received today were excellent, keep up the good work. Just keep doing what you are doing.
Extremely caring and thoughtful staff. Everything was great
Fab staff.
Fantastic friendly staff helped me relax, amazing experience thanks to the loveky friendly staff.
Fantastic staff, caring and knowledgable. Arrived at 7:15, fairly long wait but understandable.
Fast,Efficent and friendly
Felt all staff and treatment was excellent, treated with kindness and compassion.
Felt comfortable, happy with all staff - excellent bedside manner.
Felt listened to and not rushed.
felt looked after and enjoyed my visit
Felt reassured.
Felt relaxed.
Felt safe and secure. Seems spot on to me.
Felt safe and well supported. I felt night staff care was not as good as day, felt like an inconveience at times when calling for bed pan and pain relief - mostly HCA.
Felt supported and encouraged to see recovery in steps, also could ask questions.
Felt very cared for.
Felt very comfortable and looked after throughout my treatement.
Felt well looked after and could ask questions.
First class from everybody today. It was perfect
First class service.
First class treatment - thank you.
First class, really helpful.
Found everyone very friendly and my physio so very helpful, helped me to get through my exercises.
Found the staff very pleasant, informative and helpful.
Friendly an dinformative.
Friendly and attentive service.
Friendly and professional staff, I felt at home.
Friendly and professional staff, knowledgable and helpful. Everything was organised, excellent service - thank you. 100% excellent
Friendly but professional and kind, thoughful and a pleasure.
Friendly helpful staff.
Friendly polite staff.
Friendly staff
Friendly staff and excellent information.
Friendly staff and very caring.
Friendly staff made me feel comfortable. All good.
Friendly staff, consultant efficient and was seen in a timely manner.
Friendly staff, efficient, quick procedure, quick check in and staff looking out for you. All good.
Friendly staff, happy and pleasant. Tea/coffee machine would be better.
Friendly staff, helpful and thoughful. All NHS staff deserve a decent pay rise NOW!!
Friendly staff, quick and easy and professional.
Friendly Team. Consider staggered arrival times for those in theatre later in the list
Friendly, caring and engaging staff all wonderful both overnight and in the day.
Friendly, efficient and responsive staff.
Friendly, informative staff and efficient service.
From admission to discharge I have received excellent treatment from the staff on ward 12, my consultant, others doctors and physio's. The person who sat with me in recovery was not very nice to me.
From arriving to leaving every member of the team I have dealt with have been great. I would like to name names but can never remember them.
From my very first appointment, I have had excellent care and treatment from everyone, in a clean and hygenic hospital. The entire team are brilliant.
From observations - the doctor and consultant was great and information was given across
From start to finish I have received brillian care from Helen and then to the nerve blocker injection and now to follow up appointment. I was given the time I needed and the advice and information I needed. Brilliant service
From the beginning I was treated in a very friendly and supportive manner. The physio helped me recover from my total hip replacement quickly and with confidence. The sports conditioning that followed was exceptional and I learned some new things. at each appointment. Good explanations and why he had suggested these. It has given me the confidence to return to tennis and also to go ahead with my objective to also play golf as I am about to retire and want to spend time with my friends. All round 10/10 and a credit to the NHS.
From the moment of landing to leaving the hospital all staff were friendly, respectful, kind, caring, attentive and willing to make my visit as comfy and easy as possible. Nothing comes to mind, staff are/were amazing. Maybe give them a pay rise :) !
From the time I walked in, I was welcomed with a smile which made me feel more relaxed as I was feeling slightly nervous. Thanks everyone :)
General good care.
Generally helpful and friendly who helped and encouraged when needed. More warm drinks, bed time drink would be great. Waiting times for nurses for going to the toilet/ filling jugs but understandable staff shortages in current situation.
Generally treated well.
Good care and service, felt relaxed with how I was seen.
Good encouragment, always willing to get things or do extra. Slight note that someone agreed to sort something for me, then I didn’t get done, such as taking the cannula out.
Good job by all who looked after me.
Good service.
Good, excellent, thank you
Great care, everyone lovely. Thank you.
Great friendly staff, seen very quickly and ontime.
Great from going in to going out.
Great nurses.
Great quality service.
Great service and care.
Great service, staff were outstanding.
Great service.
Great staff.
Great to be able to speak about myself to an excellent team of professionals about back pain. It's extremely vaulable to have this multi-discipilinary team of experts to advise me and the group. I also felt it helpful to do this in a group because you can learn and get ideas from other people. Water cups after exercise would have been helpful.
Great today but it has taken 12 months to see me. Cut waiting time down.
Great, friendly but busy staff.
Had a full wek here, everything has run smoothly and now feeling so much stronger. Thanks for all your help.
Happy with everything.
Help was needed to transfer from wheel chair to bed and this was given.
Helpful and friendly
Helpful and informative staff, well organised routine.
Helpful, cheerful staff.
Helps NHS
Hospital clean and uncluttered, staff smart with good manners and approachable.Standards of hygiene very good.
Hospital easily accessible - waiting timmes little excessive
I feel this is the first time I've ever been explained too in a way I understand. Time keeping and staff attendance could have been better.
I am always treated with kindness and respect.
I am happy with the service and the staff were polite and helpful.
I am very glad with service especially pleased with Doctor - thanks again.
I am very nervous having never been in hospital before, but I was put at ease immediatley.
I am very pleased with my care and after care.
I arrived at 07.00 surgery wasn't until 12.15 was along wait to get fluids and food.
I arrived here at 8.15am an I was still sat wating at 15:20 I feel like I could have come in this afternoon
I Asked multiple times why I had not gone to theatre, I was frst on the list and I went down at 1pm, no one came back and told me why, when I got to theatre, they told me my surgery had been put back because the equipment to do my surgery hadnt arrived. If only i had been told, would have put my mind at rest.
I been treated nicely.
I came for day operation and when I arrived I was greated with a smile all the staff have been brilliant and I would like to say thank you!
I cannot thank all the staff enough so ploite, caring and professonal. HDU and threatre nurses fantastic. Keep doing the fantastic work you do.
I couldn’t fault any of the staff - No account of my dietry needs made
I don't think you could of done anything better.
I feel understood and my needs have been taken into account, Given lots of information, questions were given in a timely manner. Some more handouts of services would be perfect.
I felt I was able to open up about my experiences and talk through them. I have had a difficult time with my pain and injury but I feel better in having a greater understanding about what is going on.
I felt like I was able to share my concerns and opinions. I was treated well and everything was explained clearly. Appointments were always made to suit me. The service from staff was excellent.
I felt the advice was very helpful and likely to lead to progress being made.
I felt the staff were one big happy family - do not fix what is not broken
I found all staff from consultants to HCA's all respectful. More drinks to be offered please.
I found it excellent but my husband was unhappy that he coulodn't be with me, he said it was a long wait with no access to toilets or vending machines.
I found this hospital to be excellent with the treatment I have had and the staff brilliant, the food had choices to suit everyone. Move stock out of the corridors to allow bed trollies to move with ease.
I had a very comfortable stay. All the doctors, nurses and staff were kind and caring and treated me so well. Really was a faultless experience. Thank you.
I had outstanding care from the radiographer, who was kind, compassionate and professional.
I had to wait 45 minutes but dr was very complimentary
I have a far better understanind of why my pain can esculate out of control and what I can do to calm the flare up.
I have always had great care in all epartments of the ROH.
I have been coming to the ROH for 11 years, keep up the good work. I have always found the staff to be courtious, friendly and efficient.
I have been coming to the ROH for years and it has been amazing care all the times I have been. Keep doing what you are doing.
I have been coming to thid hospital on and off for 4 years and always had excellent treatment.
I have been here before and found it very good.
I have been trayed with care and respect, thank you.
I have found the therapy services excellent. Bethany was especially good.
I have had complete kindness and comfort from every member of staff working on this ward. Make the shower hose longer and easier to use.
I have nothing at all to complain about, all staff were professional and respectful, knowledgable and friendly. Staff support each other very well. In treatment and care nothing but the coffee was awful.
I have received good care and kindeness from the moment I walked into the hospital, thank you to everyone who has helped me, surgeons, aneathestists, physios, nurses, cleaners and cooks. Thank you so much. Only negative no remote control for the TV, it would have been nice to pass the time.
I have visited a fair number of midlands hospitals and yours is the front runner, down to the kindness of all staff who were traeting me, including the non medical staff. Bar giving me the winning loteery numbers, not much else could be improved! :)
I mean this with all my heart everyone has been fantastic!
I mean this with all my heart everyone who has been dealing with me has been absolutley outstanding what a fantastic hospital this is. There are too many to mention but a massive thank you to everyone.
I think the hospital is well presented, very clean and happy with everything. Thank you.
I was advised with all the information I needed.
I was given plenty of advice and time to discuss my problems.
I was gteeted warmly and welcomed nicely, staff were very good.
I was impressed with the attentivenessof the staff that dealt with me. I felt like I was on a mini break, food and drinks super. The lady in the opposite bed had problems with a member of night staff though (bank nurse)
I was looked after very well at all times.
I was moved a lot, some staff were excellent and so caring.
The main issue on ward 3 is the constant noise from the staff. The noise was laughing so loud when recovering from surgery you cant sleep because of the noise. Staff need to be taught how to make a bed, other issues I will raise with PALS. There is also a big cobweb on ceiling.
I was seen by nurse in pain management. I was told before I would be referred for radiation but now told to try physio.
I was seen to by physiotherapist, he was lovely. My first time ever doing physio and he was so friendly, informative and made me feel at ease.
I was treated respectfully by everyone and couldn't have wished for a better stay ven though it was short.
I was treated very well today , appointment was on time, thought I'd come to a private clinic!!
I was treated well and nothing was too much for them.
I was treated with kindness all day by the staff and felt well informed about op/treatment.
I was very happy and pleased with the staff and treatement, a very helpful and friendly team. Everything went well.
Involved throughout, curtesy
It is what it is, can't be improved without unnecessary cost.
It was great care and the staff went above expectation.Knowing the operation date prior to appointment would have been better.
It was the truth.
It's hard to imagine what more I could of wanted!
It's the best patient care and hospital.
Kind and considerate in every department, treated very well by all.
Kind and efficent staff, clean and welcoming surroundings.
Kind and patient
Kind person on the desk.
Kind welcoming staff.
Kind, caring and compassionate.
Kind, friendly and considerate team. Very high standard of care throughout.
Kind, friendly USS staff, I was shown the USS as she did it. Provided reassurance and ensured I was comfortable. She was fantastic, thank you. I cannot think of improvements at all - perfect!!
Kind, kept me engaged and regular updates.
Kind, quick and efficient.
Kindness and excellent care from arrival at door to the end of the visit.
Doctor was extremely thorough and explained in full what he was doing.
Level of interaction was good and a lot of care and thought into the treatment plan.
Like a 5* motel.
Like a second home to me I have been an inpatient three times here
Lovely attentive nursing / discharge staff.
Lovely facility to relax in prior to discharge, cup of tea and biscuits was well received. Thank you.
Lovely friendly staff, geniuenly interested in their patients.
Lovely ladies who engaged so much with me, giving info and tips for remebering what I forget sometimes.
Lovely nurses made me feel comfortable, looked after and at ease.
Lovely relaxing area, all very helpful.
Lovely staff both on the ward and in thearte, kept infomred at all times.
Lovely staff made me feel at ease.
Lovely staff very caring, every minute was lovely and so relaxing.
Lovely staff who made myself and my mom feel at ease. Lots of information befor treatment and given time to ask questions.
Lovely staff, brilliantly organised, thank you.
Lovely team of staff thank you :) R.P
Made me feel calm as was very anxious.
Made to feel relaxed, staff attentive, kind and caring. Can't think of anything to improve. All good.
Majority of staff were very compassionate, professional and always willing to go the extra mile - considering there was staff shortages. A Doctor with two others and a nurse walked in while I was undressed in bed - having a wash. They stayed around the door rather then walk out and come back later.
Managed to assertain cause of the problem. All Ok.
Met some nice staff and they put me at ease.
Doctor was through and explained all aspects of of forth coming ooperation.
My experience in the MRI department was very satisfactory. Can't think of anything that could have been done better.
My experience today was the very best - courtious staff and first class treatment. Treated like I was family. Always excellent service - the formula is just perfect.
My scheduled apps with Mr Tracey have always been great, the only issue I have had was my post op treatment during my stay in hospital - it was poor.
My son was very anxious about his MRI but the two radiographers were very kind and put his mind at rest.
My stay in ROH was excellent from being booked in to going home.
My treatment was excellent as always is at this hospital 10/10
My week was great in everyway, I felt that everyone couldn't do enough. Nothing, everything was perfect.
Need a Coffee machine
Need you ask?
Never ever had any problems here, well done.
Nice and friendly staff.
Nice and kind
Nice staff, good to help me out.
No brainer! Outstanding, totally amazing! 1 million% couldn't wish for better care.
No complaints
No issues so far.
Nothing stated
Nothing was too much troble.
Nurses and staff were helpful. Nothing ROH should be on trip advisor 10/10.
Nurses were excellent and could not have done better.
Nurses were informative and polite.
Nurses were lovely.
Nurses were very good.
Nurses were very kind, thoughtful and caring.
Nursing staff and doctors were patient, polite. Extremely nice experience. Have shorter corridors.
Offered hot and biscuits which was nice and needed. All staff are amazing. Nothing, it was perfect.
On time, easy process, clean and organised facility. Very pleasant nursing staff and doctor too.
Once admitted I was totally satsified with my treatement and care. Accurate information on where to go for admission, my letter said ADCU, which I thought was hard to find from Gate A.
One of the night nurses was very uncommicative and she did take my cathetar out a bit early. No hot water in the shower.
Only had 3 visits, everytime everyone was friendly and helpful.
Outstanding personnel.
Overall everything I experienced was second to none.
Overall experience was very good.
Person listened to my concerns.
Physio was friendly, explained clearly what I need to do.
Pleasant staff and seen quickly.
Pleased with all care.
Polite and friendly staff.
Polite staff willing to help, well informed of all plans of care. Appointment letters sent out
Polite staff. Nothing, everything was great.
Polite, caring staff, nothing was too much trouble. Professional and courtious, could not fault my treatment. Khush and her team were great.
Polite, infomative staff.
Polite, professional team.Perhaps inform when MRI started and how long it would take.
Pre information was good. In hospital experience very friendly and supportive.
Doctor was very knowledgable and gave very clear explanations.
Professional and courtious, I was informed every step of the process by all staff.
Professional and friendly people.
Prompt and helpful service and care.
Prompt service with compassion.
Prompt to be seen, very informative.
Prompt, pleasant and efficient.
Put totally at ease and situation explained fully.
Quality of care and food was top knotch. Very grateful. Perhaps more night nurses as waiting times sometimes were very excess.
Quick and calm, very friendly staff who settled me and made me feel calm.
Quick and efficent.
Quick, easy and very simple.
Quick, helpful, nice staff.
Realistic goals and exercises. The only issue is the 6 month wait and I understand this is not anyones fault - just the way it is.
Really good staff from start to end. Helpful receptionist, brilliant ladies doing job and informative nurses.
Car park, I downloaded the app and wen to pay but it was 30p more an hour then the coin machine!!
Really relaxed and smooth process.
Reassurance given by staff also very supportive and caring.
Received excellent treatment, Kasia and Sam were both lovely. I felt very well cared for.
Reception friendly on arrival, radiographer very caring.
Reception staff - Very good - More seating vonsidering it is an orthoapedic hospital
Receptionist was rude.
Seen on time - professional.
Seen very promptly, especially as I was early
Service was lovely. Can't improve on perfection.
She went through everything and explained.
Short waiting times and friendly, helpful staff.
Simply because the service was very good.
Since I started physio I thought that I wouldn't be able to play games anymore but the staff pushed me to achieve excellent improvement regarding my knee and now I am being discharged with a smile on my face that I can fully play sport again. Big thank you.
The gym is well equiped but in busy times when there are group sessions there was not enough room to exercise. It is also loud and you can't hear the coach sometimes.
Slight struggle to find gluten free food. TV in my room didn’t work
Senior nurse was very attentive and supportive, wonderful level of support from all staff.
So please out of pain in hip and knee
Some confusion about which shoulder was causing problems.
Staff are excellent, can not fault them at all 100% professionalism - polite, courteous, excellent.
Staff are extremely helpful and kind.
Staff are very friendly and care for all your needs. Less time waiting for nurses as can take a long time.
Staff are very professional and were very reassuring about my bloods. Didn't like the background noise in waiting area, the sound of others children isn't the best.
Staff busy but always available to help.
Staff caring.
Staff could not do any more for me, took the time to explain what was happening to me
Staff doing the assessment were both profesional and friendly, making me feel completely relaxed.
Staff friendly and responded to needs
Staff have been excellent and the nurses could not do enough for me.
Staff have been really professional and have cared the best for me. I really appreicate everything that has been done for me. I have never been treated so well.
Staff have been wonderful.
Staff helpful and polite - couldn't do enough to help.
Staff in discharge lounge were fantastic. Decaf drink options and gluten free options are lacking.
Staff informative and helpful. Remember to tell people your name.
Staff kind, helpful and nothing too much trouble.
Staff lovely and friendly, nice and clean. Lounge was lovely with comfy chairs.
Staff showed empathy, care and interacted with me - ensuring at all times I was well and OK. Discharge and turn around should be quicker for aptients who are well enough to go home for recovery, this will free up beds for more patients.
Staff so helpful and caring, doubt a private hospital would have been any better.
Staff very courtious and friendly. There seemed to be a mix up over where my new meds were.
Staff very friendly
Staff very good and friendly, went above and beyond during my stay - amazing.
Staff very helpful.
Staff very nice - put me at ease 10/10 for service to Alison.
Staff very pleasant and kind. Takes a long time if you ring the bell especially when you need the toilet.
Staff very polite, helpful and made me feel at ease.
Staff were all fully experienced, kind and put me at ease. Could of done with another toilet on ward and bedside tables wiped more often.
Staff were all very kind, knowledgable and thorough. They made me feel at ease and comfortable with asking questions. The receptionist was lovely too. Best streamlined app I've had.
Staff were amzing day and night, took the time to get to know me during my stay, very glad to have my care in their hands. Later breakfast, I was woken at 6am for breakfast.
Staff were caring, friendly and profrssional… I was glad that I came here fir my surgery. Thank you. Nothing short of brilliant.
Staff were excellent, friendly, welcoming and informative.
Staff were fantastic from every department that saw me. The TV could have been switched on by hand when I was admitted as opposed to the next morning. All of meds should have been prescribed.
Staff were friendly, kind and informative. Professional.
Staff were perfect.
Staff were so caring and patient.
Staff were so kind
Staff were very busy, despite this they were patient and attentive. Plastic top under chair and there was a big cobweb on the ceiling light.
Staff were very caring, compassionate, friendly, informed and accessable with a great sense of humor. Food was good. Some information was incorrect, I was told to go to admissions when I should of gone to ward 3.
Staff were very friendly and didn't even notice having bloods taken.
Staff were very helpful, polite and put me at ease.
Staff were very kind and answered all our requests straightaway. A big thank you from all at HMP staff.
Staff were very polite and proffesional throughout my assessment
Staff were very supportive, empathetic and considerate. Lovely people. Carry on as you are, you are all doing a fantastic job
Staff wonderful - Pam HCA had the most wonderful caring nature, her bedside manner was unbelievable.
Superb all over :)
The back to life programme has given me condfidence to live the life I want as apposed to the fear driven life I was living. The staff are knowledgable, kind and caring and helped me understand my condition and the changes I need to keep my condition at bay, but have the confidence to deal with the flare up when they occur. I would recommend this programme to anyone with long term pain.
The care from all of the staff was really good throughout the departments which I have attended today.
The care given was superb. I didn't think the food was tasty at all.
The care I received was excellent and I was treated with pride and dignity, the staff were very considerate, they gave a lot of encouragement.
The care I recevied from recovery in theatre to HDU to Ward 4 has been exceptional. I cannot thank you enough, you are angels that need to be looked after by the governement.
The care in general was excellent, it was an issue yesterday when the day nurse in charge would not did with my needs or the needs of the patients in my room. Overall it was excellent, just think the nurse was having a bad day.
The care was extremely good. Keep doing what you are doing.
The facilities were fine and the staff were courtious and polite.
The hospital is clean and tidy. Staff are smart and polite.
The hospital is so clean.
The hospital is spotless and the staff are courtious and helpful.
The nurse was very kind and helpful.
The nurses and sisters, all the staff on the ward are really helpful and friendly,nothing is to much trouble. Nothing everything seems to be working like clockwork
The nurses were really friendly and welcoming. Clinician Mr Matthew Sewell the same and very clear in his advice. A very calm environment overall on a Saturday morning app.
The physio and help I have received has been extremely good.
The physio's were considerate and informative.
The reception staff were always kind and friendly
The ROH is an amazing hospital I cannot thank you enough for their extemplary care especially my consultant and his team. There was a hiccup at pre op with a member of staff which was dealt with in a very caring and compassionate way.
The staff all treated me as good as you can get. Nothing compared to the Priory you are 10/10
The staff and doctor were pleasant and explained everything to me, what to do and what will happen today. Nothing could have been done better.
The staff are hard working and dilligent with great attention to care and detail, treated everyone with respect which was recipitated. For me absolutley nothing could be improved.
The staff are very caring, nothing is too much trouble for them.
The staff have been amazing, very caring towards me. Understanding the pain from the onset, once under control the ward staff managed perfect.
The staff have been excellent, they have looked after me so well.
The staff have been very polite, very helpful and share good camaraderie with you. Made me feel very welcome and at ease. Not really much to improve on, a couple of times they may have forgotten a request but I appriecate they are very over worked and nothing a reminder didn't fix. Thank you for everything.
The staff was friendly and nothing was to much trouble for them.
The staff was respectful of me and showed compassion as I was an emotional wreck prior to my procedure. Perhaps initial waiting times could be reduced. Other than that service was perfect. Thank you very much :)
The staff were all nice.
The staff were amazing and I could not have been better looked after, thank you. There appears to have been a shortage of staff and they are always on the go and never seem to have enough to cover breaks, the government needs to increase pay and staffing numbers.
The staff were brilliant, all friendly and helpful, clean, tidy, good food. If this was a hotel it would have a 5 star rating.
The staff were excellent . I am aware of the huge pressure they are under, this is not a critiscism of the staff. Better support for over worked staff and well-being of staff. Thank you.
The staff were excellent and caring. Everything was perfect thank you all so much
The staff were kind and the environment clean.
The staff were nice.
The staff were perfect, you cannot improve on perfection.
The staff were polite and friendly.
The staff were very friendly, nice and helpful. I received all the information I needed.
The staff were very good to me and I have no complaints about any of the nurses on this ward.
The staff were very kind, helpful and very approachable. The staff in ward 2 make a fantastic team. The only problem I found was the location of the sockets e.g charging phone were too high, the buzzer control could do with a longer lead.
The staff were very nice and caring, best hospital I'ev been to - well done staff.
The staff were very nice and kept me comfortable.
The staff were very patient, kind and deaf aware. Would have liked to stay longer!
The staff wre great but I had to wait 7 hours for injection.
The treatment has been exceptional. Information on website for parking needs amending.
The way the staff treated us with respect in general.
The young lady was very friendly and caring and helpful
They made me feel good
They serve the praise, I would like to thank the nurses on ward 3. The nurses and the doctors have been great to me on ward 3.
They were kind and respectful.
This hospital is first class I have never stayed somewhere that everyone has such a positive attitude - you are all amazing.
This is my second shoulder procedure, the staff are friendly, efficient, helpful and couldn't do more.
This is my third visit and each time everything is explained clearly and precise.
Thoroughly kind, caring, compassionate staff through all levels.
Took the time to explain how discharge lounge works, friendly and helpful staff.
Total faith in the advice and support given.
Treated as an individual, expert and experienced staff at all levels with efficiency, kindness and consideration.
Treated very well all very friendly and helpful.
Treated very well.
Treated well and got a lot of respect off staff. Thank you all.
Treated well.
Treated with dignity and respect by all! Keep performing as you are.
Treated with kindness and respect.
Treated with respect and importance.
Truly perfect and efficient.
Very caring and professional staff throughout, a credit to the NHS
Very clean and helpful staff. A good experience.
Very comfortable, welcoming and made me feel at ease. All good but get rid of parking fees.
Very covid aware and safe. Not rushed during consultation allowing for full decision of options.
Very fluid and well planned.
Very friendly and caring nurses, helpful as I had missed lunch on the ward. Everything explained clearly about meds etc.
Very friendly and infomative hospital. More parking.
Very friendly staff and physio's, very elpful and considerate.
Very happy with all aspects of the service.
Very impressed kept calling it a hotel. Lovely and clean, staff polite, friendly and caring. Food couldn't fault - A big thank you!!
Very impressed with the whole experience. Incredibly well organised and friendly, helpful staff. Excellent consultant. Keep up the good work.
very kind & caring staff who go out of their way to make you feel welcome and comfortable, special thanks to amber who really helped to make my stay so pleasant.
Very knowledgable staff, answered all my questions fully.
Very nice care
Very nice staff couldn't do enough for me.
Very nice, polite staff.
Very pleasant staff, very clean department.
Very polite and efficent.
Very professional and caring.
Very respectful and understanding staff.
Very thorough and accomodating.
Very thorough and professional.
Very thorough, caring and professional. Staff are very friendly and explained everything you did.
Very welcoming, cup of tea and water provided and very clear at explaining procedures.
Very well looked after very busy ward but never felt left out by nursing staff and other staff. Can't think of anything.
Very well mannered, worked efficiently with care and consideration.
Was treated with kindness and respect and the time flew by.
Was treated with respect and courtisy at all times, thank you.
Was very impressed with the amazing, helpful staff, one with lovely smile and so very helpful, nothing was too much trouble for her. Hire more staff like her.
Was very well looked afetr by excellent kind staff.
Wasn't kept waiting, ALL staff extremely helpful and kind.
Welcoming staff friendly, relaxed atmosphere. Feel looked after and fully informed the whole time
Well done!
Well looked after and very clean hospital.
When you are feeling rough your kindness goes a long way to put you at ease.
With one exception, every member of staff from all disciplines was caring, kind, helpful, pleasant and professional. I saw at first hand the efficiency of a well oiled crash team, without them…....????? Just the banging doors, sorry - thank you for everything.
Wonderful staff.
Your staff are caring and attentive and good fun. It would have been good to know more about the practicalities from the outset.
Staff are very good, includes you in decisions and extremely helpful and lovely manner. Receptionist very friendly.
Staff very kind and thoughtful.
Excellent care, Staff was friendly, thorough and went that extra step to make sure everything was right and patient had no concerns.
Shape of cups are silly.
Very bad experience. MRI department did nothing to make me feel relaxed considering it was my first scan for 10 years and I’m claustrophobic. Obvious department politics going on very negative atmosphere, grumpy rude staff. No one gives a stuff. Receptionist didn’t book me in properly on oncology. Waited 60 minutes even though the wait time said no delay..to be told sorry we didn’t have you properly checked in!!! Hello you are a RECEPTIONIST that is your job and how basic is that? And receptionist of an oncology service… where people come to receive diagnoses of cancer!! why create more stress for them at this time? Awful staff attitudes with this don’t give a fig approach I was shocked. Totally unacceptable!!! Can’t believe things were so shambolic this is basic customer service skills….get a job somewhere else if you have no compassion or competency you should not be in oncology.
Waited 12 months for this appointment when I walked in to see dr he apologised straight away he had no information on me so was there 5 minutes non the wiser was sent for another mri that was 4 months ago and still no results .
I filled in a form from the GP and posted it months ago. Never had a reply.
I am sorry to read that you did not hear from us regarding your referral.
Please can you contact PALS department via email on roh-tr.PALS@nhs.net or via phone on 0121 685 4128 and member of team will be able to help you.
Kind regards Roko Skocic, Head of Patient Experience
The service was good but still after one month waiting for the report to be posted to me.
Thank you for your kind words and I am sorry to read that you waited for your report
Please can you contact PALS department via email on roh-tr.PALS@nhs.net or via phone on 0121 685 4128, so we can investigate why your report is taking longer than you expected.
Kind regards Roko Skocic, Head of Patient Experience
The care is excellent. Initially phone then seen in department. Clear information given
Dear Fiona,
Thank you for your compliment.
Kind regards
Roko Skocic, Head of Patient Experience
Excellent
Outpatient Clinic was well run, Covid-19 rules observed, relevant space between chairs in waiting room. Volunteers helping as soon as you enter the Hospital. Temperature checks, clean masks provided sanitizing liquid available in lots of areas. Entrance and exit in different places, so no crossover of patients. Clear instructions on what to do whilst waiting for minor operation, tests booked 4 and 2 days before operation, unfortunately operation cancelled due to third lockdown. Have full confidence in the safety controls at this Hospital
Prize Draw Data
I got ROH to book me BSL/English interpreters for f2f appointments in July, August, Sept and Nov 2020 to help me manage with masked speakers as I am deaf and otherwise lipread. In the September appointment I had some issues where clinical staff didn't know the interpreter should stay with me throughout procedures. I had to argue for 45 mins with the pre-procedure nurse about keeping the interpreter with me, he kept saying I was hearing well, not understanding that I knew his script, the questions they ask every time they do a procedure as this is my 5th or 6th. The nurse also gave me weird behaviour, accusing me of lying because he felt I didn't need the interpreter because my speech is good and I could hear that he was speaking. The doctor also tried to refuse the interpreter entry so I had to argue with him too. The ROH also hadn't booked the interpreter for long enough but she was able to arrange to stay. I also had issues where the procedure was much more painful than it should have been and the recovery nurses were too distracted by the novelty of the interpreter to listen to me trying to say (and the interpreter trying to get them to listen to me saying) that I was in a lot of pain. Eventually I gave up and ate my own painmeds and let them discharge me home without managed pain. Clinician friends gave me advice on how to let the ROH know the above had happened to get it dealt with, by flagging it as a professional practice issue. The deputy director of nursing responded to my written report in detail, answered my questions and when it was safer, met with me to discuss the issues I raised and some other Accessible Information Standards glitches. It turned out the ROH had clear masks but they had got stored away without being distributed. My report meant someone remembered them, realised what they were needed for and got them distributed widely across the hospital. I have since been able to use clear masks at hospital appointments which is easier than relying on an interpreter as I can lipread what is spoken for myself. Especially with a surgery consent appointment where the language used is above my BSL capacity by a fair bit. I felt the ROH handled the report well and genuinely understood the extra covid challenges and that I was scared of retaliation from staff. They also have a very good BSL interpreter booking process which has worked every time I needed it apart from 1 short booking which has been acknowledged. Unfortunately they don't have such good processes for Speech to Text Reporting (captioning) and are going to look into that as the AIS includes non-BSL options as many deaf and deafblind people do not sign at all.
Prize Draw Data
Friendly and efficient staff who go the extra mile.
I underwent surgery at ROH 8 months ago and found their whole ethos to be caring professional and inspiring.
The Trust reconfigured patient pathways to accommodate patients from neighbouring Trusts to alleviate pressure on them. They have also changed face to face appointments to virtual to ensure they still see their patients and give them much-needed care. I think they have done a fantastic job.
Fantastic hospital, had a very good experience with having a hip replacement. Centre of excellence.
I’ve been waiting for 4-5yrs for knee ops, constantly being postponed for ridiculous reasons, now I've been removed from the list completely for missing last min appointment and have to start again.
Fantastic service. Hip operation done in between lock downs in and out in 2days. Staff couldn’t have been better.
Total hip replacement surgery scheduled for April 2020 cancelled, rescheduled for January 2021 cancelled.
Absolutely fantastic – I use oncology and have never had a problem. Treatment always explained well – very good. For this hospital if my son can’t send me they send an ambulance car to pick me up – (ring up & book it – fantastic)
After having a knee replacement and having to stay in hospital longer than expected due to an infection I was told I was being discharged from hospital, I was sent to discharge lounge and was looking forward to going home. Due to inadequate paperwork and it being early evening I was sent back up to the ward for another night in hospital.
After having a knee replacement I was very disappointed in the amount of physiotherapy sessions offered after surgery. The appointments were not easy to get which resulted in waiting for two weeks for further appointments. This made me very stressed as my progress was very slow and it resulted in me paying for private physiotherapy on top of the few appointments I had with the hospital.
Disappointed in cancelled twice now to see consultant and now 3rd date given. Will over a year since I saw consultant last
5 star
I came to the Royal Orthopaedic Hospital after referral by my GP.
All aspects of my care up to having the operation have been good, in my opinion.
The consultant was informative and happy to explain my operation to me. The re-operation assessment was efficient. The hip surgery workshop was also informative.
Being diabetic I think the staff in the reception area should be aware of people like myself who are nil by mouth , as it can be sometime waiting for surgery and not eating/drinking can have an effect on us during a long wait.
I find this hospital provides an excellent service, both in physio and day case visits. Staff are always willing to help when they can.
My only complaint would be that when waiting for a relative that's in for day based treatments i.e. injections then you could be advised of an average waiting time. This could be easy to work out as these procedures are done on a daily basis.
There is no coffee machine - it would be nice for people who are relatives waiting.
At least they are very punctual and polite.
Excellent treatment and caring staff. Very impressed with short waiting list times for both operations I have had at hospital. Carpal tunnel and hip replacement.
Only slight comment about service is that consultant was an hour late for morning outpatient appointment in hand clinic one day.
I have used this hospital for the second time, firstly in February and now December. I have no concerns - I would highly recommend to family and friends.
Outstanding care all round. Staff are very approachable.
Waiting area is a bit crowded but that's to be expected at peak times.
Nice friendly staff. Overall a good experience. Could be clearer about parking (charges etc) on paperwork received beforehand and could do with a clock in the waiting area.
I think they should have more refreshments near by but restaurant not too far away.
Good comfy area and warm.
Could bring afternoon patients for theatre in afternoon rather than morning.
More space needed
This is my 5th visit since 2004, things have improved a lot in last 14 years, apart from parking which has gone worse. Staff is good and helpful and this ADCU is very welcoming though over congested.
Extremely pleasant staff. Kept informed at all times. Could do with a vending machine for drinks and snacks for visitors. Car parking is a bit costly. Overall though a pleasant hospital.
We found the waiting room to be comfortable with nice chairs. The downside was no vending machines.
Friendly, helpful staff
There could be better facilities when waiting to pick a relative up
My other half is here today for a day appointment, we have travelled from Darwen and appreciate that we have access to a specialist hospital for the care he needs.
The staff we have had contact with so far have been great - helpful, cheerful and welcoming.
The waiting room is busy, but happy to wait because of the specialism.
Everyone seems to be in good spirits.
This place is good, but very difficult to find parking. They need more parking and especially disabled parking.
I find this hospital much better than other hospitals. I like the notice screen, it has got visual and sound effects both help you to notice your name when they call you.
Live TV keeps you busy, seating is good, the only thing is sometimes you have to wait for long time. There is always someone at reception or check in point to help and guide. I am a cancer patient but full support is given to me all the time.
In January 2018, I was nil by mouth, arrived at 7am and had to wait until 4pm. The chairs were really uncomfortable because of pain from the operation in my hips. The receptionist was quite verbally aggressive in the way she treated me, she didn't want to deal with my questions.
In October 2018, was also nil by mouth and arrived at 7am and had to wait until 2.30pm. The receptionist was the same one, and she didn't want to respond to me.
The information and support is good plus all the basic facilities are provided. So overall I will give an A grade to this waiting area and hospital. Only thing I would suggest is more wheelchairs and manned help for elderly and poorly patients.
Very good and caring staff and a very well managed and planned hospital. I am very impressed with the high level of service delivery. Parking is a big problem for everyone.
The staff, waiting rooms and all the facilities are exceptional - only finding a parking space is horrible.
It took me 45 minutes to get a parking space which is not acceptable.
This is my second time here and I can say it's the most organised hospital waiting room I have ever seen. Good facilities with very good staff. Live TV, comfy seating, patients calling system, all good. Doctors clinic schedule lets you know how long you have to wait.
It's very good, it has got everything, live TV, name display screen, comfortable seating, lots of light, a café very close, the toilets are very clean and above all good reception staff. Self check in is very helpful if the reception are staff busy with other patients, if clinics are running late there is a separate screen which exactly tells you at what time you will be seen.
This waiting area is good, the TV screen display is there which will display my name, self check in was easy, plenty of seating, lots of light coming in. Its a bit cold which may be because it's very close to main entrance. Parking is a big problem. They let you know they are running late or there is delay in the appointment time by a separate screen with all the consultants appointment schedule.
ROH waiting room is good.
They are marvellous up here.
Variable waiting times, sometimes 2 hours. Knew could wait upstairs.
It's too busy in the waiting room.
Staff is good and helpful, everything was on time, very good excellent facilities.
I am very happy and satisfied by the service provided, good and helpful staff and also provide me with transport as well which is always on time. At times have to wait. but its ok, I know they are busy. Waiting room is ok with screen displaying name and they also call you by name as well, 5 star rating.
It's very good at all levels, I've been coming here for 20 years. Staff , VA's, parking, café, toilets all good and fit for use by public. There is a lot of support and information available.
Good and efficient service very good staff, it is already good, there's no room for improvement.
I am a cancer patient and very thankful for the help, support and information provided to me by staff of ROH, all the waiting rooms are good and accessible with all the facilities.
They are all very good, best hospital in the city, I've been coming here for 5 years. All good.
Very good service, second to none. All praise for staff. Waiting room experience positive.
Its my 7th visit, they are very good, on time appointments with full information and support. Very good.
Waiting room pretty good time. Good info system - tv-screen. Takes the pressure off the reception staff. Very little to fault.
Level of treatment and care is great - even with skeleton staff due to snow last year.
Parking is an issue.
We come from Norfolk every week for our son treatment, this place is good, welcoming and staff is very helpful, at times the barcode at the appointment letters doesn't work on self check in machine and I have to do it manually, otherwise very good.
The hospital is very efficient, I rarely have to wait for consultant and other team members, they are on time, good information at the entrance and its welcoming.
My experience of this hospital is much better than rest of the services I have used. I stayed here for 8 nights and this hospital is run in a better way that I can say. Very good and helpful staff at all levels.
Waiting area is good, but finding a parking is nightmare, self check in is very helpful and easy. Easy to get food or drink all over hospital, too many options available. Reception staff is wonderful and consultants too good.
Waiting rooms are good with lot of help and support the only thing is limited parking. I come here once a month and have to spend more than a hour in finding a suitable parking space.
Fine. Really good.
Last time about 30 minutes, was fine. Hospital volunteer been very nice.
Happy with service.
Overall satisfied from everything except they should provide free water dispenser in all the waiting areas. parking is also a big problem.
Parking is too restricted - if anyone is going into Gate C.
5 stars for everything and 0 star for parking. Patients should not pay so much for parking, its a joke £3 per hour.
Very high tec waiting room with the best possible patients calling system, I am impressed, from self check-in to seating, toilets, reception staff everything is very good.
Had both of feet reconstructed, hips, right shoulder, knees now gone.
They have been fantastic here. The hip specialist has been so good and kind now finished with him for 3 years, but I can contact him if I need to.
The parking is expensive and not enough spaces.
Only went to my GP Tuesday I have to go for a blood test.
Changing my option so I'm not happy with them.
I am coming here since last 35 years and they have provided me with best care and support. Thank you very much ROH all teams and staff.
Excellent. It is a wonderful place. And so clean, I didn't have any infection. The standard of nursing is terrific.
Parking is lousy though.
Very happy, good and high standard of service provision. Parking big problem.
Helpful and friendly doctors
Helpful receptionists
Service is quite slow
In comparison to other hospitals they are much better, quality of care is high and staff good.
Hospital and staff are ok. But main issue is lack of park and disabled parking is very limited today. I was able to park half a mile away on Bristol Road and have walked from there, I'm in a bad shape and very angry.
I am coming here since last 4 years and found this place is up to mark and staff is very good. Last year I was hospitalised for few days over here and one thing I can say was worse was the food they service to patients - its pathetic.
My appointment was smoothly handled with each stage already signposted from registration to x-rays to consultation with consultant (review of hip problem). Letter to confirm follow up appointment arrived following day after appointment. Staff at each stage were polite, helpful and supportive (reception, radiographer, nursing staff and consultant)