Bad experience nurse manager at Riverside and bad CPN nurse not helpful at all. Continue to ignore me long term, zero rating for them
Do not pass my messages on to managers in the unit and they don't get back to you. Zero contact with me. They haven't dealt with my complaint
Not long came out – 10 months stay. First team have been very helpful since I have come out. Admitted 10 months ago. Good at explaining my care and explaining what was going on at all the times. Staff was good and approachable. Staff were good at listing to my needs. All clean there too. They always know what to do. They arranged dental checkup when I was there.
My daughter was diagnosed with autism when she was 14. At 14, she was hearing voices. She had first hospital admission in 2016 and within 2 weeks she was admitted again, twice in London.
In 2017, she went to Camino Healthcare in Tipton. Her medication was working and she felt better and no longer hearing voices.
She wanted to come off medication last December 2017, her doctor at riverside lodge started to reduce her medication. I didn’t agree with this as I’d seen a massive dip in her mental health before when she came off medication. She came home from Camino healthcare without any care plan. She was again admitted to hospital on and off, but she was never given any care planes. Since then her MH has completely deteriorated.
I begged the doctors at Riverside to put her back on medication in Feb, they didn’t and her MH fully dipped. In Easter they finally put her back on the medication. Never organised any aftercare support working, counselling, admitted etc.
The service has completely let her down.
Thank you for providing us with your feedback about your daughter's experience of Riverside Lodge. In order to look into the concerns you have raised, I will need a little more information from you. Please phone me on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk at your convenience.
I look forward to hearing from you.
Yours sincerely
Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust