Lack of communication and/or explanation
I attended the QE hospital for radiotherapy treatment. I found the service and care okay and this was mainly because there was a lack of communication from staff in the department. They did not explain anything to me when I was undergoing treatment. It was just 'do this, do that'. They could have been more caring and explained what they were doing and why. I did see a consultant here was was very good, they were very matter of fact and got straight to the point which I really liked.