Healthwatch Birmingham and Solihull
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Original feedback for

Forward Thinking Birmingham

★☆☆☆☆

Appaling,not fit for purpose!!!

absolutely disgraceful service or should say non service..been under this hub for my son for 2 yrs and getting absolutely no help at all,staff are hopeless dont even know whos who at the place,dont answer phones and if yhey do they always say they will call back which they never actually do...i really dont know why this place exists and cant believe our taxes go to pay for this shocking service..i have had 2 years of terrible stress trying to get help for my son who has asd and depression and anxiety...he has told them on several occasions that he dosent want to be alive and he actually hurts himself punching himself and smashing the place up..hes tormented every day with these thoughts and yet they dont do anything to help...they say he dosent fit the criteria for crisis team even after i had to call police to calm him down,he was hurting himself and smashing the place up,police said he needed crisis team but yhis place refised to refer him for treatment!!!im absolutely disgusted that they could send me home with my son after he also had a meltdown in there offices...they more or less said he hasnt said he would kill himself so dosent need crisis team!!!which my son said ok then if i go and cut my wrists will that meet the criteria??i am shocked and saddened that we the public tax payers are paying wages to this kind of usless system..im taking this further as my sons mental health is deteriorated rapidly and i worry that if he dosent get proper help very soon it could be to late..

Posted by Linda Fitzgerald
on December 10, 2019

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