My question WAS answered a few days later!
In my previous review I said it hadn’t been answered.
I think we need to appreciate how difficult to bring many separate surgeries together. Not just the GP’s but administration staff too.
I am surprised reading these reviews how angry some respondents are! There are going to be teething problems. Personally, I’ve never had experience of rudeness from any staff, ever. In my experience the staff have always been very polite and helpful.
In regard to phone call appointments, some people prefer them. They save you the practicality of getting to the site so the overall experience is much quicker.