Looks good on the outside!

The premises are stunning and the fees are astronomical. So you might be forgiven for thinking that the care will be of the highest quality. It isn't. Especially, I feel, for those residents with high dependency. A lot depends on who is on duty. At times basic care needs are not met. For example, I have found my relative (who is unable to feed themselves and need staff to help) with crumbs on their chin and lips and their chin sticky to the touch. This was about half an hour after a mealtime and looks like whoever fed them didn't bother to wipe their face clean afterwards. My relatives nails are often dirty. There don't seem to be many care staff around. And the home can't seem to hang on to its managers. The latest manager has gone within 4 months of starting. On the plus side, food is plentiful and tasty. And a handful of staff are very caring, cheerful and seem to enjoy what they do. Others seem tired and grumpy all the time and their frustration shows in the way they communicate with some residents. One nurse doesn't even make eye contact or engage with the residents when she gives out medication. She is positively robotic and uncommunicative. But other nurses are a joy. You see them making conversation with residents and having a laugh. And they ask questions to better understand the resident. While the communal areas are fantastic, the private spaces (resident's rooms) are not of the same standard. Some would benefit from a lick of paint and a change of carpet.