Healthwatch Birmingham and Solihull
← Back to Rainbow staffing services

Original feedback for

Rainbow staffing services

★☆☆☆☆

Completely failed for 12years

My son has attended Warstock for 12 years. We are no further forward as we were on our first ever appointment. They don’t have a concrete diagnosis apart from Psychosis. In the first few years we never saw the same Doctor twice, which meant they didn’t know my son at all. How could they make a diagnosis only seeing him once? From that first appointment and every appointment since, I have mentioned that I was convinced my son was Autistic but nobody has taken my concerns seriously. I have asked constantly for some psychologist intervention, only to be repeatedly told that the waiting list is very long, over 2 years. The Autism assessment I was told was again over a 2 year wait. I was under the impression that my son had been referred, only to find out months and months later that he had not been referred. They never follow through what they say they will do. My sons life is drifting by and still were in the same position. In times of crisis we have been seriously let down by everybody. Everybody passes the problem on to either the police or ambulance and they pass it back to the point where we coped alone, in tears that there was no one to turn to. Our son was sectioned for 2 weeks . The second day our son was in hospital the Consultant and Pychologist rang us to inform us that our son displayed as being very Autistic, at last! Our son is presently in hospital again and has been for 7 weeks. Finally, the amazing Highcroft Hospital have diagnosed Aspergers and Social Phobia. Highcroft Doctors and Nurses have been incredible. I cried with relief that finally after years and years he has been diagnosed. Highcroft informed us that they have seen no sign of Pychosis at all in our son! I have no faith in Warstock and I know I’m only one of many that feel this way. Highcroft ,the Nurses are incredibly dedicated to both patients and families. I do feel totally failed by Warstock mental health . They need to listen to family, who know the patient best. Highcroft are now carrying out the Autism Assessment and Pychologist intervention as my sons anxiety is so severe and his occasional rages, through not being able to express himself. Warstock were aware of the anxiety. How many more patients are being failed?

Posted by Tracey Heraper
on February 22, 2022

Right to Reply

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people's comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don't disclose the service user's personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your Reply

Your details (name, job title, email, telephone) will be stored locally in your browser for 90 days to make it easier when responding to other reviews. You can clear this at any time. Privacy Policy

* Required fields