Healthwatch Birmingham and Solihull
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Original feedback for

Eden Court Medical Practice

★★★★★

I have been told to leave the practice

The letter says I was rude aggressive verbal ABUSE intimidating abusive conduct. This is the 2nd time I have met this nurse. And I have been with this surgery from 2016 and my previous surgery Leyhill medical I was there 16 years.
This is a disformation of my character. I am a Christian and do not believe in any behaviour above and did not behave at any time this way. The way I was treated rather was not like at all like the whole practice staff. The lady scared me, she told lies in the room and I did say I wish I came with my carer as you make me feel Vunerable. I let her no I’m grieving my sister at both appointments, their was no empathy she just was very cold and accusing me of being aggressive when I was opening and shutting my fingers for her to take bloods for my diabetes. I responded. Why do you see me in that way, my hands suffer from numbness due to carpal tunnel, she then said said “ relax” pushed needle in. “No blood”. Then went to next arm and said same thing relax. Push needle in. No blood sorry you will have to come back.
I said to the nurse you never even felt for a vein like the nurse I always see, she said dnt be nasty. I said I’m just saying my bloods are hard to take even doctors in hospital have to X-ray for bloods. I left with her telling me to book in with the nurse I usually see. When I went to front desk I told the secretary Joanne everything and she showed me where the complaint leaflets was. I responded I have no energy to complain, I’m burying my sister. Then the secretary wrote down a online complaint which she stated was very friendly. I took the paper but knew I wasn’t going to report it as I was feeling weak and emotional. I even told the nurse that I love this surgery. Her response was you did not say that last week. I was in shock had my mouth open as nothing of the sought came out of my mouth. Now I have been thrown off the best practice and my poor son who is 11 has to suffer too. I did not say or do anything that I have been accused of.

Posted by Tasha edwards
on October 24, 2020

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