Healthwatch Birmingham and Solihull
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Original feedback for

OHP - The Manor Practice

★☆☆☆☆

Awful for years

Unfortunately I have been with this GP for a fair few years now and it seems to only be getting worse. Today I had to call after the dr's lost my prescription request. 30 minutes on hold, then it says its lunch and the lines closed, opens again at 13:30, 13:30 comes around and until 13:37 the phone still said "our lines are currently closed" receptionist was beyond rude and when I told her I was a patient with severe MH issues & disabilities who needed her medication and had been left without it because of a Dr mistake she was not happy, I then said I would complain to the CQC and the phone was slammed down on me.

Posted by Lauren Reuter
on May 16, 2022

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