The Balaji Surgery
Since the practice has introduced an online system I have been unable to speak with a GP. I embraced the system going online to book an appointment where it said a callback would happen within 24 hours. This never happened so in the meantime I had to go to the pharmacy because of the pain I was in. When I finally got a callback from the GP practice three days later, I was put through to a pharmacist. The changes are bad!
Posted by Anonymous
on January 29, 2026
As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.
Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.
Guidelines for provider responses:
Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.
For full terms and conditions, including a guide to how right to reply works for service providers download this guide.
Your response is being submitted, please wait...
We found your saved details:
👤 Name:
💼 Job Title:
📧 Email:
📞 Telephone:
Would you like to use these details?
ℹ️ Note: Your details are stored locally in your browser and will expire in days.