Balm Care Services Ltd
These people have been and continue to be amazing. They have learned how we like things done and adapted to us. This is so important when sharing a home and trust with carers. We have a small group of the same ones so we know who is going to be looking after me. I can not fault these amazing people. They are now friends.
Posted by Stuart potter
on January 21, 2026
As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham & Solihull encourages providers to respond to comments the public have left.
Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.
Guidelines for provider responses:
Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.
For full terms and conditions, including a guide to how right to reply works for service providers download this guide.
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